Kepuasan (Y) : Lampiran 5 Analisis Deskriptif

LAMPIRAN 5
ANALISIS DESKRIPTIF
Kepuasan (y)
Statistics
KP1 KP2 KP3
N Valid 120 120 120
Missing 9 9 9
Mean 3.45 3.16 3.16
KP1
Cumulative
Frequency Percent Valid Percent Percent
Valid STS 6 4.7 5.0 5.0
TS 13 10.1 10.8 15.8
N 39 30.2 32.5 48.3
S 45 34.9 37.5 85.8
SS 17 13.2 14.2 100.0
Total 120 93.0 100.0
Missing System 9 7.0
Total 129 100.0
KP2
Cumulative
Valid STS 12 9.3 10.0 10.0
TS 13 10.1 10.8 20.8
N 49 38.0 40.8 61.7
S 36 27.9 30.0 91.7
SS 10 7.8 8.3 100.0
Total 120 93.0 100.0
Total 129 100.0

KP3
Cumulative
Valid STS 11 8.5 9.2 9.2
TS 18 14.0 15.0 24.2
N 45 34.9 37.5 61.7
S 33 25.6 27.5 89.2
SS 13 10.1 10.8 100.0
Total 120 93.0 100.0
Total 129 100.0
HARGA (x1)
Statistics
H1 H2 H3
N Valid 120 120 120
Missing 9 9 9
Mean 3.87 3.89 3.64
H1
Cumulative
Valid TS 2 1.6 1.7 1.7
N 33 25.6 27.5 29.2
S 64 49.6 53.3 82.5
SS 21 16.3 17.5 100.0
Total 120 93.0 100.0
Total 129 100.0

H2
Cumulative
Valid TS 1 .8 .8 .8
N 31 24.0 25.8 26.7
S 68 52.7 56.7 83.3
SS 20 15.5 16.7 100.0
Total 120 93.0 100.0
Total 129 100.0
H3
Cumulative
Valid TS 1 .8 .8 .8
N 52 40.3 43.3 44.2
S 56 43.4 46.7 90.8
SS 11 8.5 9.2 100.0
Total 120 93.0 100.0
Total 129 100.0
PRODUK (x2)
Statistics
PK1 PK2 PK3
N Valid 120 120 120
Missing 9 9 9
Mean 3.42 3.82 3.74
PK1
Cumulative
Valid TS 10 7.8 8.3 8.3

N 61 47.3 50.8 59.2
S 37 28.7 30.8 90.0
SS 12 9.3 10.0 100.0
Total 120 93.0 100.0
Total 129 100.0
PK2
Cumulative
Valid N 40 31.0 33.3 33.3
S 62 48.1 51.7 85.0
SS 18 14.0 15.0 100.0
Total 120 93.0 100.0
Total 129 100.0
PK3
Cumulative
Valid STS 1 .8 .8 .8
TS 5 3.9 4.2 5.0
N 45 34.9 37.5 42.5
S 42 32.6 35.0 77.5
SS 27 20.9 22.5 100.0
Total 120 93.0 100.0
Total 129 100.0

LOKASI (x3)
Statistics
LK1 LK2 LK3 LK4 LK5
N Valid 120 120 120 120 120
Missing 9 9 9 9 9
Statistics
LK1 LK2 LK3 LK4 LK5
N Valid 120 120 120 120 120
Missing 9 9 9 9 9
Mean 3.28 3.28 3.34 3.35 3.45
LK1
Cumulative
Valid STS 4 3.1 3.3 3.3
TS 21 16.3 17.5 20.8
N 47 36.4 39.2 60.0
S 33 25.6 27.5 87.5
SS 15 11.6 12.5 100.0
Total 120 93.0 100.0
Total 129 100.0
LK2
Cumulative
Valid STS 3 2.3 2.5 2.5
TS 17 13.2 14.2 16.7
N 53 41.1 44.2 60.8
S 37 28.7 30.8 91.7
SS 10 7.8 8.3 100.0
Total 120 93.0 100.0
Total 129 100.0

LK3
Cumulative
Valid STS 4 3.1 3.3 3.3
TS 21 16.3 17.5 20.8
N 40 31.0 33.3 54.2
S 40 31.0 33.3 87.5
SS 15 11.6 12.5 100.0
Total 120 93.0 100.0
Total 129 100.0
LK4
Cumulative
Valid STS 6 4.7 5.0 5.0
TS 16 12.4 13.3 18.3
N 43 33.3 35.8 54.2
S 40 31.0 33.3 87.5
SS 15 11.6 12.5 100.0
Total 120 93.0 100.0
Total 129 100.0
LK5
Cumulative
Valid STS 8 6.2 6.7 6.7
TS 16 12.4 13.3 20.0
N 34 26.4 28.3 48.3
S 38 29.5 31.7 80.0
SS 24 18.6 20.0 100.0
Total 120 93.0 100.0

Total 129 100.0

KUALITASLAYANAN(x4)
Statistics
KL1 KL1 KL1 KL1 KL1

KL1 KL2 KL3 KL4 KL5 KL6 KL7 KL9 KL10 1 KL12 3 4 KL15 6 7 KL18 KL22
NValid 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120
Missing 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9
Mean 3.34 3.18 3.36 3.58 3.59 3.35 3.90 3.40 3.37 3.34 3.40 3.46 3.31 3.41 3.64 3.59 3.59 3.38
KL1
Cumulative
Valid STS 6 4.7 5.0 5.0
TS 15 11.6 12.5 17.5
N 48 37.2 40.0 57.5
S 34 26.4 28.3 85.8
SS 17 13.2 14.2 100.0
Total 120 93.0 100.0
Total 129 100.0
KL2
Cumulative
Valid STS 5 3.9 4.2 4.2
TS 21 16.3 17.5 21.7
N 52 40.3 43.3 65.0
S 32 24.8 26.7 91.7
SS 10 7.8 8.3 100.0
Total 120 93.0 100.0
Total 129 100.0

KL3
Cumulative
Valid STS 5 3.9 4.2 4.2
TS 20 15.5 16.7 20.8
N 39 30.2 32.5 53.3
S 39 30.2 32.5 85.8
SS 17 13.2 14.2 100.0
Total 120 93.0 100.0
Total 129 100.0
KL4
Cumulative
Valid STS 3 2.3 2.5 2.5
TS 15 11.6 12.5 15.0
N 32 24.8 26.7 41.7
S 50 38.8 41.7 83.3
SS 20 15.5 16.7 100.0
Total 120 93.0 100.0
Total 129 100.0
KL5
Cumulative
Valid STS 4 3.1 3.3 3.3
TS 15 11.6 12.5 15.8
N 26 20.2 21.7 37.5
S 56 43.4 46.7 84.2
SS 19 14.7 15.8 100.0
Total 120 93.0 100.0

Total 129 100.0
KL6
Cumulative
Valid STS 5 3.9 4.2 4.2
TS 21 16.3 17.5 21.7
N 39 30.2 32.5 54.2
S 37 28.7 30.8 85.0
SS 18 14.0 15.0 100.0
Total 120 93.0 100.0
Total 129 100.0
KL7
Cumulative
Valid STS 2 1.6 1.7 1.7
TS 9 7.0 7.5 9.2
N 25 19.4 20.8 30.0
S 47 36.4 39.2 69.2
SS 37 28.7 30.8 100.0
Total 120 93.0 100.0
Total 129 100.0
KL9
Cumulative
Valid STS 3 2.3 2.5 2.5
TS 16 12.4 13.3 15.8
N 42 32.6 35.0 50.8
S 48 37.2 40.0 90.8

SS 11 8.5 9.2 100.0
Total 120 93.0 100.0
Total 129 100.0
KL10
Cumulative
Valid STS 4 3.1 3.3 3.3
TS 21 16.3 17.5 20.8
N 39 30.2 32.5 53.3
S 39 30.2 32.5 85.8
SS 17 13.2 14.2 100.0
Total 120 93.0 100.0
Total 129 100.0
KL11
Cumulative
Valid STS 6 4.7 5.0 5.0
TS 18 14.0 15.0 20.0
N 40 31.0 33.3 53.3
S 41 31.8 34.2 87.5
SS 15 11.6 12.5 100.0
Total 120 93.0 100.0
Total 129 100.0
KL12
Cumulative
Valid STS 8 6.2 6.7 6.7
TS 17 13.2 14.2 20.8

N 35 27.1 29.2 50.0
S 39 30.2 32.5 82.5
SS 21 16.3 17.5 100.0
Total 120 93.0 100.0
Total 129 100.0
KL13
Cumulative
Valid STS 6 4.7 5.0 5.0
TS 16 12.4 13.3 18.3
N 34 26.4 28.3 46.7
S 45 34.9 37.5 84.2
SS 19 14.7 15.8 100.0
Total 120 93.0 100.0
Total 129 100.0
KL14
Cumulative
Valid STS 5 3.9 4.2 4.2
TS 21 16.3 17.5 21.7
N 41 31.8 34.2 55.8
S 38 29.5 31.7 87.5
SS 15 11.6 12.5 100.0
Total 120 93.0 100.0
Total 129 100.0

KL15
Cumulative
Valid STS 5 3.9 4.2 4.2
TS 19 14.7 15.8 20.0
N 36 27.9 30.0 50.0
S 42 32.6 35.0 85.0
SS 18 14.0 15.0 100.0
Total 120 93.0 100.0
Total 129 100.0
KL16
Cumulative
Valid STS 5 3.9 4.2 4.2
TS 14 10.9 11.7 15.8
N 22 17.1 18.3 34.2
S 57 44.2 47.5 81.7
SS 22 17.1 18.3 100.0
Total 120 93.0 100.0
Total 129 100.0
KL17
Cumulative
Valid STS 4 3.1 3.3 3.3
TS 15 11.6 12.5 15.8
N 30 23.3 25.0 40.8
S 48 37.2 40.0 80.8
SS 23 17.8 19.2 100.0
Total 120 93.0 100.0

Total 129 100.0
KL18
Cumulative
Valid STS 5 3.9 4.2 4.2
TS 22 17.1 18.3 22.5
N 39 30.2 32.5 55.0
S 36 27.9 30.0 85.0
SS 18 14.0 15.0 100.0
Total 120 93.0 100.0
Total 129 100.0
KL22
Cumulative
Valid STS 7 5.4 5.8 5.8
TS 13 10.1 10.8 16.7
N 44 34.1 36.7 53.3
S 40 31.0 33.3 86.7
SS 16 12.4 13.3 100.0
Total 120 93.0 100.0
Total 129 100.0
PROMOSI(X5)
Statistics
PRO1 PRO2 PRO3 PRO4
N Valid 120 120 120 120
Missing 9 9 9 9
Mean 3.88 3.86 3.82 3.92

PRO1
Cumulative
Valid TS 3 2.3 2.5 2.5
N 28 21.7 23.3 25.8
S 69 53.5 57.5 83.3
SS 20 15.5 16.7 100.0
Total 120 93.0 100.0
Total 129 100.0
PRO2
Cumulative
Valid STS 2 1.6 1.7 1.7
TS 4 3.1 3.3 5.0
N 28 21.7 23.3 28.3
S 61 47.3 50.8 79.2
SS 25 19.4 20.8 100.0
Total 120 93.0 100.0
Total 129 100.0
PRO3
Cumulative
Valid TS 6 4.7 5.0 5.0
N 34 26.4 28.3 33.3
S 55 42.6 45.8 79.2
SS 25 19.4 20.8 100.0
Total 120 93.0 100.0
Total 129 100.0

PRO4
Cumulative
Valid TS 5 3.9 4.2 4.2
N 26 20.2 21.7 25.8
S 63 48.8 52.5 78.3
SS 26 20.2 21.7 100.0
Total 120 93.0 100.0
Total 129 100.0

Kepuasan (Y) : Lampiran 5 Analisis Deskriptif

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LAMPIRAN 5

KP1 KP2 KP3

N Valid 120 120 120

Mean 3.45 3.16 3.16

Valid STS 6 4.7 5.0 5.0

TS 13 10.1 10.8 15.8

N 39 30.2 32.5 48.3

S 45 34.9 37.5 85.8

SS 17 13.2 14.2 100.0

Total 120 93.0 100.0

Missing System 9 7.0

Total 129 100.0

Valid STS 12 9.3 10.0 10.0

TS 13 10.1 10.8 20.8

N 49 38.0 40.8 61.7

S 36 27.9 30.0 91.7

SS 10 7.8 8.3 100.0

Total 120 93.0 100.0

Missing System 9 7.0

Total 129 100.0

Valid STS 11 8.5 9.2 9.2

TS 18 14.0 15.0 24.2

N 45 34.9 37.5 61.7

S 33 25.6 27.5 89.2

SS 13 10.1 10.8 100.0

Total 120 93.0 100.0

Missing System 9 7.0

Total 129 100.0

N Valid 120 120 120

Mean 3.87 3.89 3.64

Valid TS 2 1.6 1.7 1.7

N 33 25.6 27.5 29.2

S 64 49.6 53.3 82.5

SS 21 16.3 17.5 100.0

Total 120 93.0 100.0

Missing System 9 7.0

Total 129 100.0

N 31 24.0 25.8 26.7

S 68 52.7 56.7 83.3

SS 20 15.5 16.7 100.0

Total 120 93.0 100.0

Missing System 9 7.0

Total 129 100.0

N 52 40.3 43.3 44.2

S 56 43.4 46.7 90.8

SS 11 8.5 9.2 100.0

Total 120 93.0 100.0

Missing System 9 7.0

Total 129 100.0

PK1 PK2 PK3

N Valid 120 120 120

Mean 3.42 3.82 3.74

Valid TS 10 7.8 8.3 8.3

S 37 28.7 30.8 90.0

SS 12 9.3 10.0 100.0

Total 120 93.0 100.0

Missing System 9 7.0

Total 129 100.0

Valid N 40 31.0 33.3 33.3

S 62 48.1 51.7 85.0

SS 18 14.0 15.0 100.0

Total 120 93.0 100.0