Call processing

The primary call processing responsibilities of the Main System Processor are provisioning of dial tone,
digit reception and analysis, number analysis, TDM bus talk slot assignments and switch connections for
intercom and trunk calls, routing analysis, feature provisioning, and call monitoring.

There are several fundamental main processor management functions used to process calls:

Call sequencing control: management of the call sequence logic that takes a call from one state to
another

Resource management: management of various system resources, such as DTMF receivers; time/talk
slots for call connections; tone generators; and internal software records for call processing (including
the system dial plan), messaging, measurements, and call detail records

Terminal handling: management of different desktop terminal models, including support of line
appearances, feature buttons, display fields, adapter modules, and other functional components

Routing and termination selection: controls the selection of the terminating endpoint (station, trunk) of
the call, including functions such as hunting, bridging, call coverage, and least cost routing.

Call processing is a series of

In telecommunication, the term call processing has the following meanings:

The sequence of operations performed by a switching system from the acceptance of an incoming call
through the final disposition of the call.[1] See call control for a more complete description.

The series of steps and processes by which an organization automates the handling of telephone calls
(usually incoming calls). Call processing in this sense may include the initial greeting of the call (perhaps
time-of-day or other factor dependent) to routing the call based on dialed digits or lack thereof. The
automated treatment may include routing the call to an Interactive Voice Response System (IVR),
sending the call to a voice mail system, queuing the call, etc. or a combination of steps and real-time
decisions. See also Automated attendant.

The end-to-end sequence of operations performed by a network from the instant a call attempt is
initiated until the instant the call release is completed.

In data transmission, the operations required to complete all three phases of an information transfer
transaction.

"Volume Call Processing" is the handling of calls when there are far more incoming calls than can be
answered by an individual or group of attendants.[2]

See also

Edit

Call control

References

Last edited 4 years ago by Oknazevad

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