Stop Destructive

Conflict
in Your
Workplace Now
Discover how mediation can
resolve the conflict in your
workplace and get it running
smoothly again…
If you’re tired of the stress, endless
fighting and loss of productivity caused
by conflict in your organization or
business you need to keep reading.
Conflict in the workplace is inevitable. In
fact, some workplace conflict can be healthy
in that it can stimulate ideas and facilitate
growth and development, ultimately
increasing creativity and performance.
However, unresolved destructive conflict can
disrupt and damage your organization to the
point where productivity is seriously
hampered if not halted completely.

The financial cost of unresolved workplace

conflict is vast. In fact, it is considered by
some to be the largest reducible, but
unrecognized, cost to organizations.
Research has shown that the costs of conflict
in the workplace are due to a number of
factors ranging from costs associated with the
stress of conflict to costs incurred due to
grievances and litigation.

Potential Impacts of Unresolved

Conflict in the Workplace
Which of these issues are affecting your
workplace?
 low employee morale and reduced job
satisfaction
  increased employee turnover
 loss of productivity
 reduced work quality
 increased absenteeism
 increased sick leave and disability
claims
 increased injuries and accidents
 increased grievances and litigation
 increased client and customer
complaints
 reduced loyalty and workforce stability
 increased vulnerability to competition
 increased employee sabotage

The bottom line is that workplace conflict

impacts on much more than the parties
involved. Its damaging effects extend to
other employees, managers, clients and
customers — and ultimately, your
organization’s performance.

Sources of Workplace Conflict Where

Mediation Can Help
 Performance Management: employees
unsatisfied with appraisals,
 unconstructive feedback and criticism,
power struggles, employee skill deficits,
lack of clear direction or expectations,
discipline processes
 Organizational Changes: changes in
organizational structures, policies,
personnel, roles; fears surrounding
anticipated changes
 Hiring Issues: decisions and processes,
wages and compensation issues
 Collective Agreement Interpretation:
roles, responsibilities, entitlements,
wages, promotions, grievance
procedures
 Communication breakdown:
miscommunication, misinterpretation,
assumptions, blaming, need to be right
 Abuses of Power and Authority: unfair
or abusive treatment, disrespectful
behaviour, favoritism towards
employees, discrimination based on
race, gender, religion, etc.
 Harassment and Bullying: intimidation,
coercion, threats, verbal or physical
violence
  Sexual Harassment: persistent
unwanted sexual advances or sexual
innuendo
 Style Differences: conflicting values or
work styles, personal differences,
differing work ethics, cultural
differences, differing belief systems
 Social Problems: jealousies, gossip,
rumours, peer pressure, negative
competitiveness
 Personal Stress: fallout from conflict at
home or in personal life

Because conflict in the workplace is

complex and often stems from a number of
interrelated sources it can feel
overwhelming to resolve. However, the
longer the conflict remains unresolved the
worse it tends to get. Too many organizations
don’t act soon enough. They make the
mistake of hoping that the conflict will
resolve in time… the problem is, it often
doesn’t.

Don’t let your organization make this

costly mistake.
Take Action Now to Transform The
Conflict
in Your Organization Through
Mediation
Hi, I’m Rob Carins. As a conflict resolution
facilitator, mediator and coach, I have 20
years experience successfully helping
organizations resolve conflict. I have
facilitated, investigated, advised and
mediated many complex conflicted workplace
situations, often when resolution appeared
hopeless.

My unique approach goes beyond the

traditional goals of most conflict resolution
specialists and mediators. I aim to meet the
needs of all parties affected by the conflict
while focusing on the transformative
possibilities inherent in the conflict. To this
end, I encourage employees to stretch
themselves and grow as individuals by taking
greater responsibility for their own feelings
and needs. As a result of the conflict
resolution process they become more self
aware, productive and satisfied in their work
environments.

This collaborative and transformational

approach potentially achieves much more
than resolution of the conflict at hand. It
can build and sustain trusting and respectful
relationships for the long haul, allowing your
workplace to function harmoniously while
achieving optimal productivity.

Benefits of Utilizing My Conflict

Resolution Services in your Workplace
 reduced time and cost in resolving
disputes
 happier and healthier employees who
work together harmoniously
 increased employee loyalty and
commitment to their work
 reduced costs due to absenteeism, sick
leave and disability claims
  reduced employee turnover leading to
reduced hiring and training costs
 increased employee motivation,
creativity and productivity
 increased customer satisfaction and
loyalty
 employees will gain awareness and skills
that help prevent future conflicts from
getting out of hand
 cost savings can be put towards growing
and improving your organization
ultimately increasing your bottom line

The benefits of ending the conflict in

your workplace through mediation can
save you thousands of dollars annually.
There is absolutely no reason to put up
with conflict that is destroying your
workplace.