NIBEDITA BURDE

Blue Monarch, B-Wing, 505, Military Road,

Marol, Andheri (East) Mumbai 400-059
Mobile: (+91) 9769074777
Email: dnibedita07@gmail.com

PROFILE SUMMARY
 Offering over 9 years of experience as CABIN CREW
 Possess extensive knowledge in providing excellent customer service to passengers while
ensuring their comfort and safety throughout the flight.
 Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew
coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
 Informing passengers of aircraft safety procedures.
 Customer oriented team player for high end premium international carrier.
 Possess motivational management style with a record of being able to deliver positive results
independently & under pressure.

CAREER OBJECTIVE:
I am looking ahead to work in a professional, growth oriented organization, where in one can make significant
contribution to the success of the organization. Seeking a position that involves creativity, challenges and that
provides me, an opportunity to constantly strive to explore, innovate & excel in attaining organizational and my
individual goals. A consistently dependable team player, I can thrive in a high-pressure environment, enjoy the
challenges of meeting deadlines and lead a team successfully.

STRENGTH & SKILLS:

Good analytical, interpersonal, multitasking, communication & listening skills coupled with dedication and sincerity
towards the assigned job.

EDUCATION BACKGROUND:

Year of
Course / Degree Institute / Board Grade
Passing
MBA General Management, United Business Institute Sep 2012 73.20%
Post Graduate Diploma in Welingkar Institute of Management
Mar 2011 76%
Human Resource Management Development & Research
Diploma in Interior Space May 2003
Sndt Woman’s University, Mumbai 53%
Design & Management
B.Com Mumbai University Mar 2004 45%
H.S.C Mumbai University Feb 2000 61.67%
S.S.C Mumbai University Mar 1998 64.40%

EXTRA QUALIFICATIONS
* Completed successfully MS Office – Basic Computer Course (MS Word, MS Excel, MS Power Point & Internet)

EXPERIENCE
 Worked as “Senior Cabin Crew” at NAS Air, Riyadh, Saudi Arabia from May 2009 to June 2014
Key Responsibilities
* Supported cabin crew in the implementation of safety procedures and the verification of safety measures.
* Accomplished safety inspections prior to take off and landing.
* Completed training in first aid techniques with ability to provide it where necessary.
* Worked in tandem with colleagues and senior staff in resolving any issues related to the flight.
* Liaised with the cabin crew and pilots ensuring disruption to passengers is kept to a minimum specifically in relation
to incidents of air rage.
  Worked as “Cabin Crew” at Qatar Airways, Doha, Qatar from March 2006 to August 2008.
Key Responsibilities
* Responsible for pre-flight checks relating to safety and first-aid.
* Perform safety checks and security sweeps on-board.
* Trained in first-aid techniques.
* Making sure all the preparations were in order before commencement of flight.
* Giving first aid to passengers where necessary.
 Worked as “Cabin Crew” at Air Sahara, Mumbai from February 2005 to February 2006.
Key Responsibilities
* Attending pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming
flight details, the schedule and if there are passengers with any special requirements such as diabetic passengers,
passengers in wheelchairs or number of infants on board.
* Informing passengers of aircraft safety procedures.
* Making announcements on behalf of the pilot.
* Completing paperwork and reports.
* Administering first aid, whenever necessary.
 Worked as “Customer Service Officer” at WNS Global Service, Mumbai from October 2004 to January 2005.
Key Responsibilities
* Attract potential customers by answering product and service questions, suggesting information about other
products and services.
* Resolving customer complaints.
 Worked as “Customer Service Officer” at IntelenetGobal Services, Mumbai from April 2004 to September 2004.
Key Responsibilities
* Resolving product or service problems by clarifying the customer’s complaints, determining the cause of the
problem selecting and explaining the best solution to solve the problem, expediting correction or adjustment,
following up to ensure resolution.
* Contributing to team effort by accomplishing related results as needed.

COMPETENCIES
 Quick learner & adapts well to changes and pressure in work place
 Managing relationships & working efficiently with diverse groups of people
 Committed to meeting deadlines and schedules
 Leadership skills to lead projects & handle work independently

LANGUAGES KNOWN
English, Hindi, Bengali (Speak, Read, Write)

HOBBIES
Reading Books & Listening Music

DATE OF BIRTH
7th September 1982

DECLARATION
I hereby declare that the details furnished above are true to the best of my knowledge.

Mumbai