DEEPAK DILIP DATAR

C-304, JAI SHRUTI CHS, M.G. ROAD, AMBIKA NAGAR, DOMBIVLI (WEST)
Mobile: (+91) 7387194004
Email: deepakdatar07@yahoo.com

PROFILE SUMMARY
 Offering over 10.11 years of experience as SO/ SDM/ PHONE BANKING OFFICER / CUSTOMER SERVICE /
TECHNICAL SUPPORT EXECUTIVE /BACK OFFICE EXECUTIVE.
 Possess extensive knowledge in providing excellent customer service to improve business performance and ensure
customer satisfaction
 Plays an active role in administration of all the departments
 Experience in preparing reports and managing complete backend activities smoothly
 Experience in assisting and supporting day to day operations for the organization
 Experience in analyzing customer requirement and ensure product meet customer requirements appropriately
 Possess motivational management style with a record of being able to deliver positive results independently &
under pressure

CAREER OBJECTIVE:
I am looking ahead to work in a professional, growth oriented organization, where in one can make significant contribution
to the success of the organization. Seeking a position that involves creativity, challenges and that provides me, an
opportunity to constantly strive to explore, innovate & excel in attaining organizational and my individual goals. A
consistently dependable team player, I can thrive in a high-pressure environment, enjoy the challenges of meeting
deadlines and lead a team successfully.

STRENGTH & SKILLS:

Good analytical, interpersonal, communication & listening skills coupled with dedication and sincerity towards the assigned
job.

EDUCATION BACKGROUND:

Year of
Course / Degree Institute / Board Grade
Passing
Diploma in Software
NIIT 2008 Distinction
Engineering
B.Com Nashik University 2007 II

S.S.C Maharashtra State Board 2004 II

EXTRA QUALIFICATIONS
* Completed Diploma in Information Technology (D.I.T) from Delhi
* Completed successfully MS Office – Basic Computer Course (MS Word, MS Excel, MS Power Point & Internet)

EXPERIENCE
 Working as “Sales Officer” at Canara HSBC OBC Life Insurance, Mumbai from June 2019 Till Date
 Branch Site: Canfin Homes LTD.
Key Responsibilities
* Pitching General & Term Insurance to customers to protect there home & personal liabilities.
* Handling Special Channel of the Insurance launched by Canara HSBC OBC Life Insurance.
*Visiting Branches & Customers places on daily basis for pitching the Insurance products all over Mumbai.
* To take the follow ups on the mail and phone for the cases and queries regarding the Insurance.
*Reporting the Daily Business MIS to Cluster Head, BM, Bank Staffs & ASM.
*Maintaining & filling Insurance & Claims Forms that help to resolve the Insurance issues at customers end.
*Resolving the customers & Bank Staffs queries regarding the Insurance.
 *Providing complete assistance to customers of all over Mumbai regarding the benefits & queries of Insurance.
*To take the meeting of the team on product and process update.

 Worked as “Sales Development Manager” at HDFC Life, Mumbai from July 2016 to June 2019.
Key Responsibilities
*Handling three Specials Channels of the Insurance launched by HDFC Life.(Gold Loan, Commercial Vehicle &
Construction Equipment)
*Visiting Customers places & HDFC branches to give Training & pitching the Insurance product all over Mumbai.
*Provide complete assistance to customers of all over Mumbai on phone & mails regarding the benifits & queries of
Insurance.
*Providing Training to the SM's & Co-executives of HDFC Bank regarding the Insurance launched by HDFC Life.
*Follow ups for the cases where the certain approvals needed from the Managers, CSM, & Customers.
*To take the meeting of the team on product and process update.
*To take the follow ups on the mail and phone for the cases and queries regarding the Insurance.
*Reporting the Daily Business MIS to ZSM, RSM, SM's, & CSM.
*Maintaining & filling Insurance & Claims Forms that helped to resolve the Insurance issues at customers end.
*Resolving the customers & co executives queries regarding the Insurance.

 Worked as “Customer Support & Phone Banking Officer” at ICICI Bank Ltd. Thane from May 2013 to September
2015
Key Responsibilities
* Provide complete assistance to customers of all over India on phone & mails regarding the queries of credit cards.
* Follow ups for the cases where the certain approvals needed from the Managers, Team Leaders, Mentors & Product
Engineers.
* To inform the customers regarding the special products and offers of credit cards launched by the bank to the
customers after satisfactory service.
* To sale the special products and offers of credit cards launched by the bank to the customers after satisfactory
service.
* To take the meeting of the team on product and process update.
* To take the follow ups on the mail and phone for the cases and queries regarding the credit cards.
* Helping the customers by generating and activating the ATM pin & online passwords of the credit cards through the
application which will make the customers the easy process of the credit cards.

 Worked as “Back Office Executive” at VDA Info-Solutions. Pvt. Ltd. Mumbai from February 2012 to September
2012
Customer Site: HDFC Bank India Ltd.
Key Responsibilities
* Maintained the smooth Help Desk function to MFD machines installed at Branches across all over India.
* Maintained the trackers data on day-to-day bases through excel sheet & provided the details to Vice-president,
Assistant Managers, Deputy Managers, Mentors & Supervisors.
* The status reporting of the MFD machines to all Branch Managers & stake holders.
 * Maintained MIS Reports.
* Maintained & filled Invoice details through excel Reports that helped to resolve the Invoice issue at clients & dealers
side.
* Reporting & calling Branch Managers, Cluster Heads, Area Head for the disconnections of the old MFD machines, Fax,
Photocopiers, Scanners & Printers.
* Resolved the client’s queries regarding MFD machines, Fax, Photocopiers, Scanners & Printers by telephonic & email
conversation.

 Worked as “Support Executive & Call Co-ordinator” at Tele-Pak Corporation. Pvt. Ltd. Mumbai from April 2009
to February 2012
Customer Site: Citi Bank India Ltd.

 Worked as “Technical Support & MIS Executive” at Datacomp Web Technologies Pvt. Ltd. Andheri from March
2008 to February 2009

COMPETENCIES
 Quick learner & adapts well to changes and pressure in work place
 Managing relationships & working efficiently with diverse groups of people
 Committed to meeting deadlines and schedules
 Leadership skills to lead projects & handle work independently

LANGUAGES KNOWN
English, Hindi, Marathi (Speak, Read, Write)
Kannada (Speak)

HOBBIES
Treking & Listening Music

DATE OF BIRTH
7th June 1983

REFERENCE
Available on request

DECLARATION
I hereby declare that the details furnished above are true to the best of my knowledge.

Mumbai