PRAMOD RAMAHANDRA DESATI

1398 / 38, Sector – 7, C G S Colony, Antop hill, Mumbai – 400037.

Phone No. – 8419969049 E-Mail – pramod.desati6197@gmail.com

CAREER OBJECTIVE

To get a post in a reputed company where I can make best use of my abilities and skills to achieve the
objectives of the company with honesty and fairness, and continuously upgrade my knowledge and skills.

ACADEMIC QUALIFICATIONS

 Graduated with degree of BMS (Bachelor of Management Studies) from VSIT (Vidyalankar
School of Information Technology) college in 2018.
 Completed HSC in commerce from Kendriya Vidyalaya Sangathan, Koliwada, Mumbai in 2015.
 Completed schooling from Kendriya Vidyalaya Sangathan, Koliwada, Mumbai in 2013.

WORK EXPERIENCE

Deputy Manager Customer Service – Promoted in May 2023 and working till date.

Assistant Manager Customer Service – February 2021 till April 2023 (Kotak Mahindra Bank),
Goregaon, Mumbai, Maharashtra.

 Responsible for customer service of consumer durable & smart EMI business.
 Create service strategies which helps to improve customer’s experience and product
improvement.
 Introduced WhatsApp and mobile banking to help customers for self and faster support.
 Deal with customer’s queries and escalations which are rooted through branches, nodal desk,
RBI portal and etc.
 Support sales team to deal with store walk in customer’s escalations.
 By understanding and analyzing quarries and feedbacks, share valuable suggestions and ideas
with product to improve services and streamline business process.
 Work with service, product, risk, operations and collections teams.
 Help product team in varies projects i.e Smart EMI card leads and Smart cash policy.
 Coordinate with all service channels (CEC, CCU, Social Media and Branches) to make sure that
all customer’s quarries are answered with best solutions.

Customer Service Associate – July 2018 till December 2020 (Tata Business Support Services - Q
CONNECT), Thane, Maharashtra.

 Responsible to provide customer service for Kotak 811 and Kotak Consumer Durable.
  Answering inbound calls and resolving customers quarries and complains, also raising service
requests wherever require.
 Keep eye on service requests till it’s get resolved and avoid request to get beyond the timeline.
 Take follow up with internal stakeholders to get product updates and train the other associates
and new hired officers.
 Share feedbacks and ideas to manager to improve the product service.

Key Achievements

 Awarded with Delight service card for period January and February 2020.
 Awarded with impact service hero for January 2020.
 Awarded with impact service hero for the year 2019 - 2020.
 Awarded with LOE (League of Extraordinary) for the period January to March 2019.
 Awarded with Rising Star Award for best performance in Quality for February 2019.

KEY SKILLS

 Complaint resolution.
 Effective and convincible oral and written communication.
 Teambuilding and training.
 Patience and empathy.
 Ability to keep calm in stressful situations.
 Good knowledge of MS excel, MS word.
 Good knowledge of banking tools Unified desktop, Finical, DLMS, Corenx, Siebel, Remedy,
Talisma, etc.

EXRA – CURRICULAR ACTIVITIES

 Member of NSS (National Service Scheme) Unit of VSIT (Vidyalankar School of Information
Technology) college (2015 – 2017).
 Attended 8 days special NSS camp in November 2015.

PERSONAL PROFILE

Date of Birth: 06th January 1997

Languages Known: English, Hindi, Telegu, Oriya and Marathi.