Questions 1 and 2 refer to the following news report.

Traffic was topped for more than four hours yesterday because of an accident. A car hit a bus on State
Street at about 5.30 p.m. Three bus passengers were taken into the hospital. Police closed two blocks of
State Street until 9.45 and directed traffic to Main Street.

1. Where did the accident happen?

A. On main Street

B. At the bus station

C. On State Street

D. Near the hospital

Jawaban : C

2. How many victims were there?

A. One

B. Two

C. Three

D. None

Jawaban : C

Questions 3 and 5 refer to the following advertisement.

One Database Online Service

We are the leading company that provides online marketing service, supply chain chart, and business
consultation service. Our currect fields of expertise are:

- Online marketing

- Salesmanship training
- Supply chain survey

- Human resources

- Manufacture

For more information, call One Database,Inc. At 1-700-444-2020

3. Who is the advertisement most likely intended for?

A. A student

B. Alarge company

C. A family

D. An applicant

Jawaban : B

4. What does “Database” refer to

A. The room of an office

B. Part of a mailing address

C. A collection of various components

D. Name of the company

Jawaban : C

5. What is “salesmanship training’ service?

A. A service provided to train security force

B. A training session for all company’s sales

C. An open recruitment for salesman position

D. A seminar on how to increase company’s total sales.

Jawaban : B
6. Receptionist : We have a twin bedroom on 201, madam

Guest : What does it mean?

Receptionist : It means that there are ...

Guest : OK, I’ll take it.

A. Two rooms, on the twelfth floor, and room number is 201.

B. Two beds, on the second floor, and room number is 201.

C. Two rooms, on the first floor, and room number is 201.

D. Two beds, on the fourth floor, and room number is 201.

Jawaban : B

7. Receptionist : Good morning, Palm hotel, can I help you?

Guest : ...

A. Can I meet Mr. Alfian

B. Could I book eight tables for tonight, please?

C. I’d like to book a cruise for vacation here.

D. I’d like to reserve a double bedroom for next Saturday, please.

Jawaban : D

8. Receptionist : Good morning, could I reserve a ticket from Surabaya to Medan for this evening?

Guest : Sorry, all the flights for this evening are sold out...

Receptionist : It’s OK for the earliest flight tomorrow. How much does it cost

Guest : It’s Rp 950.000,- . Thank you very much, sir.

A. How about one for next week?

B. How about looking for another airline?

C. How about tomorrow morning?

D. Why is it so expensive?

Jawaban : C

9. If you use a city map, you… your destination easily.”

a. Will find

b. Would find

c. Would have found

d. Would found

Jawaban : A

10. Katrin : The service in this restaurant is very slow, we’ve been waiting for 45 minutes.

Mitta : ........

A. Let’s eat

B. Let’s talk to the manager.

C. The food is not delicious.

D. I love this restaurant.

Jawaban : B

11. Guest : I’m sorry to say this, I think the air conditioning doesn’t work properly.

Customer service : I’m sorry. I’ll get someone to check it for you.

From the dialogue we know that …

A. The guest is complaning about the bedroom service.

B. The guest is complaining about the air conditioning

C. The guest is angry about the bad service

D. The guest is very disappointed about the situation

Jawaban : B

12. Dhika : I’m afraid I have to complain, Tantri. You haven’t returned the book you borrowed last
month

Tantri : ______ I will return it soon.

A. I don’t know

B. I’m afraid it’s not me

C. I’m terribly sorry.

D. I didn’t borrow it.

Jawaban : C

13. Donna : What about your plan for next holiday John?

John : I ... go to the beach if my father gives me permission

a. Will

b. Will have

c. Would

d. Would have

Jawaban : A

14. Tyas : I would prepare my luggage if my visa issued this week

Rony : Ok. If you need my help. I’m ready.

Tyas : Thank you

From the dialogue we can conclude that ...

a. Tyas is ready to go

b. Rony will prepare Tyas luggage

c. Tyas’ visa is not issued yet

d. Rony will help to issue the visa

Jawaban : C

15. She could have attended the meeting if she had taken the first train. It means that…

a. She didn’t like the meeting

b. The first train was late.

c. She could not attend the meeting.

d. She stayed at home that day

Jawaban : C

Text 1

Hotel Receptionist

When guests arrive at a hotel or call to make bookings, the hotel receptionist is usually the first person
they speak to. It is up to the receptionist to make guests feel welcome and to deal efficiently with
enquiries. Their tasks are likely to include: allocating rooms to guests, taking and passing on messages,
putting together bills and taking payment, and handling foreign exchange, helping guests with requests,
e.g. asking housekeeping for extra bedding or storing valuables in the hotel safe.

In a large hotel, receptionists use a computer to handle reservations, and may also use a telephone
switchboard. They may employ sales skills to encourage guests to upgrade to a better room or eat in the
restaurant, for example.

In larger hotels, there might be a small team of receptionists, each with specific duties.

In a small hotel, they might do non-reception tasks too-like serving drinks.

Reception desks in larger hotels often stay open all night, but in smaller hotels night-time duties might
be taken over by the porter. Working hours can include days, nights, weekends and public holidays.
Receptionists might work shifts. There are opportunities for working part time or only in the holiday
seasons.

Source: www.hrd.2 42.com

26. What is the main job described in the text?

a. Hotel manager.

b. Hotel porter.

c. Hotel receptionist.

d. Hotel room boy.

27. The following are the main tasks of hotel receptionist, EXCEPT ….

a. allocating rooms to guests

b. taking and passing on messages

c. putting together bills and taking payment, and handling foreign exchange

d. enjoying dealing with guests

28. Where does a receptionist usually use a computer to handle reservations?

a. Small hotel.

b. Smaller hotel.

c. Large hotel.

d. Larger hotel.

29. A hotel receptionist may also …

a. handle reservation
b. talk to the customer

c. serve drinks

d. encourage guests to order foods and drinks

30. Which statement is NOT CORRECT based on the text?

a. Receptionists might work shifts.

b. There are opportunities for hotel receptionist working part time.

c. In smaller hotels, there might be a small team of receptionists.

d. Reception desks in larger hotels often stay open all night.

Questions 30-35 are based on Text 2.

Text 2

Although receptionists do not need a high level of (31) , employers might ask for GCSEs/S grades or
equivalent qualifications, (32) in English and Math. There are qualifications specifically (33) at this kind of
work, which can be studied full or part time at college. Some employers prefer mature people with
experience of dealing with the public.

Many (34) hotels and chains have in-house training schemes that mean receptionists can combine work
with study at college, usually working towards an NVQ/SVQ.

Larger hotels and chains may offer more (35) prospects than small hotels. With experience and
qualifications, receptionists could be promoted to jobs such as supervisor, head receptionist or reception
manager. Receptionists could also move to different areas of hotel work.

Source: www.rcpt/hotels.edu

31. a. qualify

b. qualified
c. qualifications

d. quality

32. a. particular

b. particularly

c. participant

d. partial

33. a. aim

b. aims

c. aimed

d. have aim

34. a. large

b. largely

c. larger

d. big

35. a. promote

b. promotion

c. promoted

d. promotes

Kunci Jawaban Soal Bahasa Inggris SMK/MAK Kelas XII

Untuk dapat mengenalisa hasil dari soal-soal yang sudah dikerjakan di atas rekan pelajar semua dapat
melihat kunci jawaban untuk soal pilihan ganda tersebut sebagai berikut.

Kunci Jawaban
26. c

27. d

28. c

29. d

30. c

31. c

32. b

33. c

34. a

35. c