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In The Name of Allah,

The most Beneficent, and
The Most Merciful.

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Presented to:
Miss. Madiha Khalid

Project:
On HR department of Hotel The Jeeven’s Sialkot

Presented by:
Aroosh Mehmood M10MBA026

Saba Sabir M10MBA049

Aqsa Iftikhar M10MBA065

Neelam Parveen M10MBA070

Misbah Amjad M10MBA061

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TABLE OF CONTENTS

1. ACKNOWLEDGMENT…...................................................................... 5
2. INTRODUCTION OF AVARI INTERNATIONAL HOTEL............. 6
3. VISION...................................................................................................... 7
4. MISSON.................................................................................................... 7
5. OUR BASICS............................................................................................ 8
6. STRUCTURE OF HR DEPARTMENT……………………………….. 13
7. FUNCTIONS OF HR DEPARTMENT…………................................... 14
8. RECRUIEMENT....................................................................................... 15
9. JOB ANALYSIS......................................................................................... 17
10. JOB EVALUATION.................................................................................. 18
11. ORIENTATION.......................................................................................... 19
12. TRAINING AND DEVELOPMENT…………………………………… 20
13. PERFORMANCE APPRAISAL................................................................ 21
14. BENEFITS.................................................................................................. 21
15. HEALTH AND SAFETY............................................................................ 23
16. CONCLUSION............................................................................................ 29

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 ACKNOWLEDGEMENTS
“Starting with the name of ALLAH the most beneficent and the most merciful whose
blessings are abundant and favors are unlimited.”

People often tend to forget those who are behind their achievements and have stood for
them whenever they needed assistant.
Our gratitude will be meaningless if we are not grateful to Almighty Allah for his kindness, if
we are not obedient of our parents, if we are not respectful to our teachers and last but not the
least, if we do not learn from what is taught to us.

Let us thank, in especial to Miss. Madiha Khalid, who didn’t took teaching as a job but
rather as a way to enrich future generation,
with years of her devoted Learning and Knowledge.

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INTRODUCTION:
Even though being founded only one year back in time, this luxurious Hotel has made its name
among big names in the market. The key component of its outstanding performance and reliability is
the courteous behavior of its Senior Management. Due to which this pleasant place enjoys a
refreshing atmosphere. Hotel The Jeevens rooms 72 Executive suits, Honeymoon Suits, Single,
Double King Rooms and Restaurants where they serve Pakistani and Continental Cuisines, Beautiful
Ambiance and Quality Food with all Hygienic Measures.

FOREWORD

There are several information-related issues at hand for THE JEEVENS HOTEL of primary
importance is the human resource department that has the capability of performing functions
such as:

Job analysis, recruitment, training and development, performance appraisal, setting

compensation policies and providing safety and healthy environment to their employees.

This report covers all the aspects of the human resource management concepts presently
applied in THE JEEVENS HOTEL. On the basis of observation it has been extracted that
Human Resource in THE JEEVENS HOTEL is highly motivated due to the perfect conditions
provided to them.

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VISION
“Together we can make the difference.”
Perfect co-ordination guarantees maximum performance.

MISSION STATEMENT
We aim to provide all our guests outstanding quality and
comfort with genuine friendliness and professional
warmth,surpassed by none.

BASICS of THE JEEVENS HOTEL

 Always greet a guest warmly and sincerely, with eye contact and using guest
name if and when possible.
 Always smile sincerely.
 Always present yourself in a professional manner.
 Proper footwear, clean and polished
 Correct name tag
 Clean, neat and properly fitted uniform
 Always be ready to help a guest.
 Always use appropriate language when talking to guests and colleagues.
 Always follow safety rules.
 Always report hazards to your supervisors.
 Always treat your colleagues with respect and courtesy.

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 HR DEPARTMENT AT THE JEEVENS HOTEL SIALKOT
The HR department is headed by Mr. Muhammad Asif in THE JEEVENS HOTEL
SIALKOT. Their human resource department is located near the employee cafeteria and
along with the other IT offices.

OBJECTIVES OF THE HUMAN RESOURCE DEPARTMENT

 Job analysis
 Selection
 Recruitment (Staffing)
 Orientation
 Training & Development
 Maintainance
 Review benefits

STRUCTURE OF HUMAN RESOURCE DEPARTMENT AT THE JEEVENS HOTEL

Human Resource
Manager

Assistent
Manager

HR Executive

HR Officer

Cafeteria
Supervisor

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 ROLE OF HR DEPARTMENT AT THE JEEVENS HOTEL

“Organization needs people and people need organizations.”

Since THE JEEVENS HOTEL are a part of the service industry, the HR element of the
organization is fundamental and carries a great value. We interviewed Mr. Muhammad
Asif who is the HR Manager at THE JEEVENS HOTEL regarding the role of HR
department in THE JEEVENS HOTEL. He provided us with his valuable time to brief
some important aspects of JEEVEN’S HR practices. Human resource plays a vital role
in the smooth running of an organization. The total numbers of employees working for
THE JEEVENS HOTEL is approximately 250. Although THE JEEVENS HOTEL segregates
its employees and their duties in departments, the individual employees work together
as a team to provide the guests with exclusive services. They view their guests as their
first priority and provide them with an everlasting experience. They struggle hard to
maintain the nation’s most exciting hotel experience. Collectively they provide the
guests with such services that the client re-discovers the simple pleasures of life.

FUNCTIONS OF HR DEPARTMENT AT THE JEEVENS HOTEL

Like all other HR Departments THE JEEVENS HOTEL HR Department is responsible for
managing all the activities related to Human resource.

JEEVEN has the following Human Resource Management functions

 Recruitment
 Selection
 Interview
 Orientation
 Training
 Performance appraisal
 Benefits & Compensations
 Health & safety

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 RECRUITMENT AT THE JEEVENS HOTEL

Employment Recruiting: Build a Applicants

Planning & pool of candidates complete
forecasting application form

Director or department Use selection

Candidate selected head interview final tools: Interview to
as employees candidates to make final screen-out
choices applicants

RECRUITMENT PRACTICES AT AVARI HOTEL

THE JEEVENS HOTEL has standard a list of jobs that are filled in accordance with
international standards. However these lists are not permanent and new jobs are added
to it keeping in view the changing needs of the workforce. A new vacancy in THE
JEEVENS HOTEL may arise because of the need to replace the retiring staff, dismissed
staff, promoted staff or replacing an employee on job rotation
.
In case a department needs to fill in a vacancy, head of that particular department sends
a requisite form to the Human Resource Manager. The form contains specifics, e.g.
whether the position is for a new employee or a replacement, qualifications required for
the job and its respective justifications. This requisition form is sent to General
Manager respectively for their approval.

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JOB ANALYSIS
At THE JEEVENS HOTEL job description is prepared for only managerial level post.
The job description is written by the HR department, the employees who are
performing/ has performed the specific job make their contributions by listing down
their activities in provided diaries/logs & then presenting them to the HR department
which consequently writes down the specifications for the personnel required.

JOB EVALUATION

Job Evaluation is the methods and practices of ordering jobs or positions with respect to
their value or worth to the organization.
According to THE JEEVENS HOTEL following factors are considered important while
making job evaluation which is:
 Complexity of the Job.
 How much Stress one can Bear.
 Available Budget for Compensation.
 Experience Required for the Job.
 Company Need for the Employee for that Job.
 Abilities required performing a Job.

ORIENTATION
 New employees of 2 days orientation program. The employee is given a brief
introduction of the hotel, about every department, working environment in
which he has to work, and of the work related colleagues.
 The employees are also provided with the job description of their work at the
time
of orientation, which guides them for their services they have to provide, and
also
Introduced to the rules and regulation of the hotel.
 Tell the difference in the dress code of each employee from top to bottom.

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  Teach them that each employee should respect the privacy of another employee.

TRAINING & DEVELOPEMENT

Steps used for the training and development of employees at THE JEEVENS HOTEL
are as follows;
 They provide training their employees on the job and also off the job.
 In Pakistan very few organizations are able to provide trained workforce for the
hotel industry in accordance with international standards. The human resource
department of THE JEEVENS HOTEL has to recruit and select the trained as
well as untrained candidates and train them according to their own needs.
 Safety training is also provided to the employee.

TRAINING APPRAISAL
After training, the trainee performance is appraised by the immediate supervisor. The
Immediate supervisor in THE JEEVENS HOTEL evaluates trainee performance on
trainee’s assignment, tests and on the job work. This appraisal is very important and it
helps a lot in judging trainee’s behavior. This appraisal also helps to evaluate
employees for promotion.

This appraisal shows trainees:

 Ability/Desire to learn new things.
 Knowledge.
 Leadership qualities.
 Quality Consciousness.
 Discipline.
 Attitude.
 Flexibility.
 Personality.
 Strengths.
 Weakness.

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BENEFITS & COMPENSATIONS FOR MOTIVATION
THE JEEVENS HOTEL provides some kind of benefits and services to its employees
in order to facilitate them.

BENEFITS:
WORK SCHEDULE:
Work schedule differs for different posts as managers are required to be present at
office
Timings. For operations employees the facility of flexible work schedule is available
that is in three shifts. One day is off during the week.
Occasional need of putting in some extra work hours is informed and employees are
paid accordingly. If an employee works all 7 days a week the department head is
supposed to give him 2 days off in the next work week in order to compensate.

BREAKS AND MEAL PERIODS:

THE JEEVENS HOTEL supply free meals & tea to employees during working hours.
• 1 meal and 2 tea breaks in one shift
• 30 min for lunch/ dinner
• 15 min for each tea/ breakfast
Employees are given special discount packages on food

LEAVES:
The leave structure of THE JEEVENS HOTEL is as follows:
• Casual (Maximum 3)
• Sick (Medical certificate for three or more)
• Earned (Minimum 7)
All above mentioned leaves are paid. In case an employee doesn’t avail any leave for a
year, he/she is awarded a cash amount.

MEDICAL FACILITIES:
THE JEEVENS HOTEL provides free medical facility to all its employees and their
children.

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INCREMENTS:
THE JEEVENS HOTEL offers yearly pay rise to its employees regardless of their
performance. The rate of increments is same for all employees.

OTHER BENEFITS:
• Free uniform is provided to all employees.
•Free transportation for female workers.

CHALLENGES FOR THE HUMAN RESOURCE DEPARTMENT

In order to manage people effectively in today’s world of cut throat competition, it is

vital to understand and appreciate the significant competitive, legal and social issues.
The human resource department of THE JEEVENS HOTEL has to cope with internal as
well as external challenges to ensure the achievement of its mission. Some of the
internal and external challenges faced by the human resource department are presented
below:
 Relationship between the Workforce and Management
 Managing a Dynamic Environment
 Conflict Management
 Managing Workforce Diversity
 Lack of Trained Workforce
 Global Competitive Environment
 Economic Challenge
 Loyalty of Employees

CONCLUSION:
After a thorough study of Human Resource Department at THE JEEVENS HOTEL we can
conclude that JEEVEN is a huge name in the hotel industry and its Human Resource
Department is working dynamically to pursue its organizational goals. This project has
given us the realistic view of how Human Resource practices are followed in any
organization.

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Attached Questionnaire of our PROJECT

Q No. 1: What are the key values of THE JEEVENS HOTEL’s culture?
Ans: Integrity, Loyalty, Personality, Safety & Security etc.

Q No. 2 Describes the hierarchy of Human Recourse department?

Ans: Human Resource Manager Assistant Manager Admin Officer Admin
Supervisor Office Assistant.

Q No. 3 What is your criterion of selecting the professionals in your hotel, such as managers?
Ans: For managers minimum experience is 3 years in managerial work, minimum
education is Master’s degree in relevant field with additional diplomas.

Q No.4 How many times you hire employees in one year?

Ans: Depends on opening of job vacancy.

Q No. 5 What methods you adopt for screening candidates?

Ans: We conduct interviews for screen-out the candidates.

Q No. 6 What type of employees you are hire trained or untrained?

Ans: We hire both trained and untrained employees, the after giving training to them.

Q No.7 Do you make performance standards for the different positions?

Ans: Yes

Q No.8 Who compare the performance of employees with performance standards?

Ans: The immediate supervisor

Q No.9 Describes your performance appraisal method?

Ans: We use behaviorally rating scale method.

Q No.10 Do you provide incentives and benefits to the senior officers?

Ans: Yes.

Q No.11 Have you any health and safety plan for employees at workplace?
Ans: We have Proper Health and Safety Committee, Proper Training
Session Regarding Health and Safety.

Q No: 12 Do you offer any after job benefits to your employees?

Ans: Yes we have, Medical Facility, Hospitalization Insurance, Life Insurance,
Discount on Rooms and Restaurants etc.

Q No. 13 Through which techniques you handle the stress among employees?
Ans: We have a counseling system and have proper training session regarding stress
management.

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Q No. 14 Do you developing and give training your managers?
Ans: Yes we give training

Q No. 15 What is your responsibilities being HR manager at THE JEEVENS HOTEL?

Ans: My Responsibilities are to recruit candidates, their selection, training, benefits and
compensations and also to look after employee relation, their needs, and their problems
relevant to the job etc.

Q No. 16 What negotiation techniques you use to handle the conflict?

Ans: We have a proper counseling session; also we have an inquiry committee from
different departments.

Q no. 17 who is establishing goals?

Ans: Senior Management

Q No. 18: Do you allow the employees to participate in developing plans in your
department?
Ans: yes, we are.

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