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Serv Eval Paper PDF
Serv Eval Paper PDF
SUBMITTED TO
THE CESAR E.A. VIRATA SCHOOL OF BUSINESS
AS PARTIAL FULFILLMENT OF THE REQUIREMENTS
FOR BUSINESS ADMINISTRATION 178 THU
UNDER PROFESSOR DESIREE CRUZ
BY
HERNANDEZ, ISABELLA
LACSA, AMIRA NICOLE
PERLAS, JOHAINNA
RIGOR, PRINCESS JEANE
RAYMUNDO, ROSE ANN
Security - Three CCTV cameras Bad service Hire additional security that is
around, but security is still landscape solely for the restaurant.
questionable since there were (focused too Have someone actually
only two employees, and the much on monitor the CCTV.
security personnel was not aesthetics)
solely for the restaurant but for
the whole building; fire hazard
due to design
Peak hours - orders might: (1) Demand-Capacity Use technology: Apply the
take to long; (2) be given to the matching, and “beeper” system; Have a
wrong person; or (3) not be lack of employees forecasting method for
available inventory levels; Hire more
employees that can serve a
restaurant with 60-80 people
capacity.
Facilitating
Information Directions: There are signs for - Update the big menu at the 6
the menu, self-service water, cashier to match with the
for sale games. smaller menus
Hours: Open until midnight on - Update hours on website
weekends. and post a sign inside the
Prices: range from P95 to cafe.
P215. P150 consumable is - More fair pricing since
charged per head. menu items are either a little
Reminders: No outside food less or way more than P150.
and drinks allowed. We don’t - Use less intimidating and
sell alcohol to minors. For sale more polite wording;
games: Once opened, incorporate game lingo (e.g.
considered sold. Touch move: If you open
Conditions: Peak hours: me, you have to pay for me.)
weekdays (7 to 9 pm), - Accommodate the
weekends and Fridays (8pm customers efficiently by
to 12mn). Sometimes whole having more staff present
place is reserved for game especially during peak
tournaments hours; Offer off-peak
Receipts: An official receipt promos (discounts or lower
was given with the complete consumable)
orders listed. - Have the receipt printed on
thermal paper
Billing The total amount due was Use point of sales (POS) to 4
indicated on only a small piece be more efficient in giving
of paper for a whole table, and printed receipts with proper
billing cannot be taken breakdown of orders with
separately. corresponding prices to the
customers
Enhancing
TOTAL 32
AVERAGE 4.6