Know How General Presentation AM

KNOW HOW
PEOPLE
We KNOW HOW diverse PEOPLE are.
We KNOW HOW complex PROCESSES could be.
We KNOW HOW vulnerable SYSTEMS could get.
We KNOW HOW to make your business PERFORM NOW.
Alina Musat, Senior Consultant

mobile: (+4)0751-27.96.28 / email: Alina.Musat@KnowHow.best web: www.KnowHow.best
KNOW HOW – short overview
Know How started in 2005 as a management consulting company, performing
customised business consulting, interim management, training and coaching.
Over the years, we have become a network of consulting vendors clustered on 3

interlinked pillars:
PEOPLE: recruitment, executive search, assessment, training and coaching
PROCESSES: management consulting, GDPR, digital transformation,

Robotic Process Automation and Business Intelligence
SYSTEMS: outsourced IT (helpdesk, net/sys admin with optimised ticketing

service, development) and Failsafe SD-WAN (Software Defined Wide
Area Network).

PEOPLE – RECRUITMENT(1)
Adding personnel is generally called “hiring,” but top-

performing companies view it through the lens of
investing in revenue.

PEOPLE – RECRUITMENT(2)
Our team of professionals, with experience of over 18 years in
Research and Consulting, interviews and places thousands of
people by:
Executive Search
specialized recruitment service through direct search and approach to source
the right candidates for top, middle management or high specialized
positions in all domains. Our professionals are involved throughout the whole
recruitment process, conducting detailed interviews and presenting
candidates to clients selectively, when they feel the candidate meets all
stated requirements and would fit into the culture of the hiring company, as
well. The executive search service is characterised by means of direct but
always discreet contacts. Our appraisal of candidates is primarily based on
proven experience and personal contribution to the companies in which they
are and have been employed. A complete market screening, evaluation and
negotiation process is characterizing the Executive Search process.

PEOPLE – RECRUITMENT (3)
Customized Recruitment
Placing candidates from entry level to specialized positions in: sales, financial, marketing,
procurement, supply chain, HR, administration in areas such as: HealthCare, Retail, FMCG,
Construction, Automotive, Telecommunications, Energy, Oil & Gas, Fashion/Apparel, IT.
We provide you our support on all levels and in all industries. The selection of candidates is
realised on the basis of best available information and in accordance with the standards of the
profession.
We recognize that each employee represents a revenue investment made by the company. To
make informed, investment decisions, each candidate goes through a structured, deliberative
evaluation process.
We undertake to present qualified candidates for whom the position is a challenge and a new
step in their professional career.
For Executive Search positions we expect project duration of 4-6 weeks, for Customized Recruitment
3-5 weeks from the moment of signing the contract until the presentation of the candidates
(shortlist), who, in our opinion, match the requirements defined in the specifications.

PEOPLE – DEVELOPMENT(1)
“A goal properly set is halfway reached.” Zig Ziglar
ASSESSMENT
According to the company’s benchmark, important emphasis will be
set on:
✓ leadership potential and versatility
✓ decision making abilities
✓ team work, cooperation
✓ customer orientation
We can additionally use different tools of assessment like:

Thomas International, Hogan.
Furthermore, through the Assessment process we will be able to make
proposals for training / coaching steps that could be necessary.

PEOPLE – DEVELOPMENT(2)
“Practice is the hardest part of learning, and training is the essence
of transformation.”
Ann Voskamp
TRAINING
The progressive and practical methods of leading edge TRAINING

sessions can transform the way of selling and dramatically increase
the results achieved. The philosophy and facilitative methods focus
on selling, but transfer extremely well to all relationships and
communications, for example managing and coaching.

PEOPLE – DEVELOPMENT TRAININGS (3)
HR Marketing & PR Sales General

Performance Management – managing people Strategic Approach to Integrated
C ustomer Service Skills Time Management
effectively Marketing
C onducting Appraisals Multichannel Marketing Management Effective negotiation techniques Business documents
C lear and convincing presentation
Business Ethics individual and
Diversity and Equal Opportunities Role of online / offline marketing tools
skills company
Managing Meetings Effectively Business Communication C ategory Management Effective decision-making
Fundamentals of Project
Recruitment And Selection Basics of Public Relations Key Account Management
Management
C ompetency Based Interviewing Distribution C hannels Management Management teams in projects
Distribution and Distributors
Planning and selection of human resources C onflict Management
Management
Finding human resources Selling Technique C hange Management
Employment, contracting and termination Store Management Effective writing techniques
Introduction to employment, training and
Merchandising Techniques Knowledge management
education
C areer Planning Successful conduct of meetings
Monitoring and development of human resources Business Bonton
Strategic Human Resource Management Health and stress management
Employee Performance Assessment Power and Authority
Mobbing (Bullying) Strategic Business Development
Reward Systems Leadership abilities
Interpersonal relationships within the organization Leadership in crisis
Leadership Theory Team Management
Fundamentals of human resource management Team dynamic and development
Finance for non-financial
Motivating employees
managers
Organizational Behavior How we optimize the logistics
Personality psychology - DISK method
Psychology of organizations
C oaching (how we coach the employees at the working place)

PEOPLE – DEVELOPMENT TRAININGS(4)
We are very excited to present you the most revolutionary
training by gaming app for smartphones: Knowingo!
Knowingo is a cloud-based mobile learning platform that uses

gamification and self-learning artificial intelligence to solve the
knowledge problems of modern organizations.
Knowingo is the only platform in the world that can give a daily accurate estimate of the actual
knowledge level of each individual participant. With the self-learning artificial intelligence it is
also possible to determine exactly when it will be time to repeat relevant learning material.
Knowledge is always up-to-date.
The Knowingo dashboard provides insight whether the lesson material has been internalized
and remembered.

Employees can learn time and place independent in a fun and motivating way by playing Trivia
games (topics). Because of the game element, there is a lot of involvement and motivation
among employees in order to gain knowledge and, above all, hold on to this. You can play
individually or with colleagues. The self-learning artificial intelligence, built into the platform,
learns from the individual player and offers an optimized learning path.
✓ Gamification – playfully learn through a fun trivia game

✓ Self-learning Artificial Intelligence – matches the capacities
of the individual player
✓ Adaptive learning – stimulates continuous learning
✓ Mobile – enables everyone to learn online, offline, anytime,
anywhere
Content (learning material) is easy to manage and can be assigned to the right target groups via
the Knowingo + cloud-based dashboard. The learning analytics flawlessly detect errors in the
curriculum and show possible knowledge holes. This way the user is assured of reliable and up-
to-date knowledge so that the function can be optimally exercised with confidence.
Content (learning material) is easy to manage and can be assigned to the right target groups via
the Knowingo + cloud-based dashboard. The learning analytics flawlessly detect errors in the
curriculum and show possible knowledge holes. This way the user is assured of reliable and up-
to-date knowledge so that the function can be optimally exercised with confidence.
✓ Simple Content Creation – 24/7 access to the cloud dashboard

✓ Targeted Learning Experience – personalized learning path
✓ In-Depth insights – detection of knowledge holes
✓ Expert Analysis – identification of domain experts

Applications
• Awareness: mission, vision, strategy
• Internalization of protocols, knowledge and behavior
(eg GDPR, Cybersecurity, Code of Conduct)

• Securing crucial and functional knowledge
• Continuous, adaptive and blended learning
• Expertise mapping (development of new learning materials,
products & services)
The Knowingo effect

In addition to corporate enterprises and SMEs, also educational institutions and both central
and local government organizations are using the Knowingo learning platform. Knowingo helps
organizations from 100 to 10,000+ employees.


PEOPLE – DEVELOPMENT COACHING(9)
“Coaching is unlocking a person’s potential to maximize their own
performance. It’s helping them to learn rather than teaching them”.
Tim Gallwey
COACHING
Coaching can be useful in the following areas:
 Maintaining or increasing the performance
 Achieving Excellency in a certain domain/context
 Developing the personal potential
Specific coaching areas:
Time Management Stress Management

Communication Risk management
Leadership Motivation
Teamwork Creativity and Innovation
Planning and structuring Emotional Intelligence
Adapting Professional and personal balance
Self-knowledge and self-control

PROCESSES - MANAGEMENT CONSULTING
With over 20 years of working experience in big multinational

companies, our team members are able to provide a broad range of
integrated management consulting solutions and organizational
development, completely tailored on your company’s needs.
Hereby, the area of expertise we are focusing on:
Organizational Diagnosis
Business Transformation & Optimization
Sales & Marketing
Supply Chain & Procurement
General Data Protection Regulation (GDPR)

- Organizational Diagnosis
„You must be the change you wish to see in the world”.
Mohandas Gandhi
Organizational Diagnosis
This is a collaborative process between organization members and our
consulting team to collect relevant information, organize it, and feed the
data back to the client system in such a way as to build commitment,
energy and direction for action planning. Thus, we touch all areas:
✓ strategy
✓ organisational structure and jobs
✓ processes
✓ systems and technology
✓ employees

– Business Transformation & Optimization (1)
„You can't do today's job with yesterday's methods and be in

business tomorrow”.
George W. Bush
Business Transformation & Optimization
The change process goes through a series of phases that, in total,

usually require a considerable length of time. Skipping steps
creates only the illusion of speed and never produces a satisfying
result.

– Business Transformation & Optimization (2)
„A paralyzed senior management often comes from having too many managers and
not enough leaders. Management’s mandate is to minimize risk and to keep the
current system operating. Change, by definition, requires creating a new system,
which in turn always demands leadership”.
John P. Kotter, professor Harvard Business School
Business Transformation & Optimisation

✓ Strategic change management
✓ Corporate affairs
✓ Transition planning
✓ Business readiness
✓ Organization design
✓ Process mapping

– Sales & Marketing
„People don't buy for logical reasons. They buy for emotional reasons”.
Zig Ziglar
Sales & Distribution
Involved in strategic sales building teams, our crew has lead various projects in Sales & Distribution field,
some built from scratch, some reshaped from different environments. With outstanding synergies, which
saved more than EUR 1 mln for our customers, in different CEE distribution systems, we are here to
support your Sales team to PERFORM NOW, mainly through:
✓ Field force team management

✓ Key Performance Indicators & financial analysis
Marketing
✓ Strategy & Trade Marketing Management

✓ In-store Communication Management

– SUPPLY CHAIN (1)
A supply chain is only as strong as its weakest link.
Supply Chain
✓ Strategy & Operating model design

✓ Transformation & process efficiency
✓ Tax effectiveness
✓ Operational performance improvement and core business review
Global Procurement
✓ Transformation & operating model design

✓ Purchase to Pay performance improvement
✓ Procurement shared services and outsourcing

– SUPPLY CHAIN (2)
Supply Chain Optimization and Performance Improvement
✓ Rapid supply chain assessment

✓ Inventory management
✓ Global trade optimization
✓ Operational cost reduction
✓ Planning including S&OP
✓ Logistics
✓ Working capital reduction
✓ Manufacturing excellence
✓ Lean & Six Sigma
✓ New product development and introduction

– General Data Protection Regulation (GDPR)
The EU General Data Protection Regulation (GDPR) replaces the

Data Protection Directive 95/46/EC and was designed to
harmonize data privacy laws across Europe, to protect and
empower all EU citizens regarding data privacy and to reshape
the way organizations across the region approach data privacy.
GDPR is GDPR is
enforceable
published
May May 2016

–May May
2016 2018 2018 Enforcement date: 25 May 2018
Transition period - at which time those
for implementing organizations in non-compliance
GDPR will face heavy fines of up to
EUR 20 mln or 4% of turnover.

– General Data Protection Regulation (GDPR)
Our services:
Pre-implementation: Post-implementation:
• GDPR Readiness Assessment • Outsourced DPO
• Gap analysis
• Propose improvement recommendations • Data privacy impact assessment
• Action plan definition (DPIA)
GDPR Implementation:
• Action plan execution
• Project Management services
• Data flow mapping
• Definition and update of policies and procedures
• Definition of roles and responsibilities
• Training services (DPO/ GDPR training for staff)

PROCESSES – Digital Transformation (1)
Digitalization is the use of digital technologies and

digitally-enabled approaches to enable or improve
business models and processes.
Digital transformation is the coordinated digitalization

change efforts at scale, diffused through the operating
model and all aspects of the business, including people,
processes, technologies, and metrics.
PROCESSES – Digital Transformation (2)
-OnBase by Hyland
OnBase is a single enterprise

information platform for
managing content, processes
and cases.
OnBase has transformed thousands of organizations worldwide
by empowering them to become more agile, efficient and
effective.
Hyland named a Leader in the Gartner Magic Quadrant
for Content Services Platforms.

PROCESSES – Robotic Process Automation (1)
Automation first - click here

- UiPath

- UiPath

- UiPath

- UiPath
As partners of UiPath, we want to

maximise your Return On
Investment and therefore we
support you all the way with:
• suitable licensing plan
• consulting expertise
• development and software integration
• project management
• implementation
• metrics
• follow up

PROCESSES – Business Intelligence (1)
- Tableau
Launched in 2003, Tableau is a business
intelligence system that helps companies
visualize and understand their data. Using a
revolutionary approach, the solution allows
businesses to quickly connect, visualize, and
share data with an efficient, seamless
experience all the way from the PC to the
iPad.
You can create and publish dashboards and share them with partners,
colleagues, or customers—no need for programming skills.

- Tableau
Tableau Desktop is a self-service analytics solution that allows you to look at
data and answer questions rapidly. Tableau Server enables you to publish
dashboards from your Tableau Desktop on any web browser or mobile-based
device.
Benefits of Tableau
1.Powerful analytics. Interactive, visual analysis lets you untangle thorny business questions and
quickly get to the insights that propel your business forward. Powered by its patented VizQL
technology, Tableau gives you powerful analytics to ask deeper questions and deliver more
meaningful answers.
2.Powerful, comprehensive platform. From connection through collaboration, Tableau gives you
powerful, secure, and flexible end-to-end analytics platform for your data. Using Tableau for your
data ensures your expectations are more than met.

- Tableau
Benefits of Tableau (cont.)
3. Connected to multiple data sources. Tableau’s productivity suite allows you to connect it to a
number of data sources you’re already using, import and visualize data in a matter of minutes.
Unique technology gives it 10 to 100 times faster data analysis mechanism than the one its
competitors can offer.
4. Multiple options to interact. Put your data anywhere you need it. With Tableau, you can
securely consume your data via browser, desktop, mobile, or embedded into any application.
5. Intuitive and easy interface. Tableau is incredibly easy to use, allowing you to bring data for
analysis with few simple drag-and-drop moves. This means that the product is intuitive even
for non-savvy users, and doesn’t take time, programming knowledge, or expensive training for
teams to get grasp on it.
6. Advanced collaboration. Most of Tableau’s functionalities are collated on a public dashboard,
where users can access and process data with only few clicks. A dedicated mobile app for
different devices ensures activities can be completed regardless of the agent’s location. This
allows agents to use the same application to share their achievements and invite colleagues to
collaborate.

- Tableau
Benefits of Tableau (cont.)
7. Several methods for data investigation. Tableau investigates

data in many different ways, starting with large, traditional
dashboards, and ending up with complex cloud-based source
explorations. Instead of conducting analyses with a single
method, the user can combine approaches and data views to
make insights richer. At the end, all conclusions are showcased
in comprehensive data visualizations, made so simple that you
can easily share them with clients and partners from different
industries.
8. Flexible pricing and deployment. Tableau lets you choose whether you want to deploy it in
cloud or on their local servers, and offers annual subscriptions and single-payment licenses to
meet the capacity of different companies. This flexibility makes Tableau accessible to businesses
from all scales and industries.
9. Reliable support. Tableau gives users access to a reliable tech support team.

SYSTEMS – Outsourced IT
Services that we provide:

- Maintenance
- Consulting (hardware & software)
- Architecting infrastructure (voice & data)
- Ticketing system
- E-mail marketing
- Web design
Many people choose to outsource their IT simply because it’s more cost effective. Not
only do you pay less for IT services, but you often have access to the expertise of
multiple employees from a managed IT service team for a fraction of the cost.
By staying on top of the latest technological advances, we can actually help you save
money (up to 70%) with cloud service implementation.

SYSTEMS –Talari from Oracle
The Leader in Failsafe SD-WANs(1)
Talari is the original innovator of SD-WAN (Software Defined WAN) technology and the
leader in offering carrier-agnostic, FailSAFE SD-WANs.
FailSAFE SD-WAN delivers advanced MPLS-class reliability and application QoE (Quality
of Experience) for both hybrid and all-Internet WANs.
Talari’s patented solutions – hardware, virtual and cloud – have proven so effective at
delivering failsafe WANs that FailSAFE SD-WAN is uniquely trusted to handle real-time
VoIP traffic in large metro EMS-911 and public safety unified contact centers.












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KNOW HOW

We KNOW HOW complex PROCESSES could be.

We KNOW HOW vulnerable SYSTEMS could get.

We KNOW HOW to make your business PERFORM NOW.

Alina Musat, Senior Consultant

Over the years, we have become a network of consulting vendors clustered on 3

PEOPLE: recruitment, executive search, assessment, training and coaching

PROCESSES: management consulting, GDPR, digital transformation,

SYSTEMS: outsourced IT (helpdesk, net/sys admin with optimised ticketing

Alina Musat, Senior Consultant

Adding personnel is generally called “hiring,” but top-

Alina Musat, Senior Consultant

Alina Musat, Senior Consultant

Alina Musat, Senior Consultant

We can additionally use different tools of assessment like:

Alina Musat, Senior Consultant

The progressive and practical methods of leading edge TRAINING

Alina Musat, Senior Consultant

HR Marketing & PR Sales General

Alina Musat, Senior Consultant

Knowingo is a cloud-based mobile learning platform that uses

Alina Musat, Senior Consultant

✓ Gamification – playfully learn through a fun trivia game

✓ Simple Content Creation – 24/7 access to the cloud dashboard

Alina Musat, Senior Consultant

(eg GDPR, Cybersecurity, Code of Conduct)

The Knowingo effect

Alina Musat, Senior Consultant

Alina Musat, Senior Consultant

Time Management Stress Management

Alina Musat, Senior Consultant

With over 20 years of working experience in big multinational

Hereby, the area of expertise we are focusing on:

Alina Musat, Senior Consultant

Alina Musat, Senior Consultant

„You can't do today's job with yesterday's methods and be in

Business Transformation & Optimization

The change process goes through a series of phases that, in total,

Alina Musat, Senior Consultant

Business Transformation & Optimisation

Alina Musat, Senior Consultant

✓ Field force team management

✓ Strategy & Trade Marketing Management

Alina Musat, Senior Consultant

✓ Strategy & Operating model design

✓ Transformation & operating model design

Alina Musat, Senior Consultant

✓ Rapid supply chain assessment

Alina Musat, Senior Consultant

The EU General Data Protection Regulation (GDPR) replaces the

May May 2016

Alina Musat, Senior Consultant

Alina Musat, Senior Consultant

Digitalization is the use of digital technologies and

Digital transformation is the coordinated digitalization

OnBase is a single enterprise

Alina Musat, Senior Consultant

Automation first - click here

Alina Musat, Senior Consultant

Alina Musat, Senior Consultant

Alina Musat, Senior Consultant

Alina Musat, Senior Consultant

As partners of UiPath, we want to

Alina Musat, Senior Consultant