CURRICULUM VITAE

FERICO NORDHISKA KENNEDY

F&B Server / Waiter
(+62) 822 1390 5711 | f.nordhiska@gmail.com | 24 years old | Serang – Banten, Indonesia

Experience 4 years
Previous F&B Server ( Restaurant, R. Service, Bar, Banquet ) at Fairmont Makkah
Education STIE Banten, Management Business (On going)
Nationality Indonesian

Experience

April 2016 - July 2018 F&B Server / Waiter ( Restaurant, R. Service, Lounge, Banquet )
Fairmont Makkah (By Accor Group) | Kingdom of Saudi Arabia

JOB DESCRIPTION :

! To consistently offer professional, friendly, and engaging service.

! To assist guests regarding menu items in an informative and helpful way.
! To follow outlet policies, procedures, and service standards.
! To have full knowledge of beverage lists and promotions.
! To have full knowledge of all menu items, garnishes, contents and preparation methods.
! To follow all safety and sanitation policies when handling food and beverage.
! Reports to work on time in a neatly pressed clean uniform, & name tag.
! To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont
Makkah.
! To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards
as outlined in the Fairmont Hotel & Resorts.
! Maintain cleanliness of restaurant, collect requisitions, study and evaluate procedures and suggest
improvements to managers.
! To always take corrective action if service errors occur, ensuring all solutions exceed the guests
expectation.
! To understand each service station and all side duties assigned to that station.
! Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience.
! To understand how to operate all the equipment used in the outlet.
! To fully understand and follow the hotel’s recycling program and procedures.
! To actively participate in all health and safety procedures for the entire hotel.
! To follow all of safety and sanitation policies when handling food and beverage.
! Ensure full compliance of Richey Standards, JDP & Corporate F&B Standards.
! Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to
total quality service delivered in the Restaurant.
July 2014 – March 2016 Daily Worker F&B Server ( Restaurant, R. Service, Bar, Banquet )
Ratu Hotel Bidakara - Serang | Banten, Indonesia

JOB DESCRIPTION :

Restaurant Waiter :
! Check with customers to ensure that they are enjoying their meals and take action to correct any
problems.
! Escort customers to their tables.
! Explain how various menu items are prepared, describing ingredients, and cooking methods.
! Inform customers of daily specials.
! Present menus to customers and answer questions about menu items, making recommendations upon
request.
! Remove dishes and glasses from tables or counters, and take them to steward for cleaning.
! Execute customer's beverage order.
! Serve food and/or beverages to customers; prepare and serve specialty dishes at tables as required.
! Stock service areas with supplies such as coffee, food, tableware, and linens. Set up and Reset up

also.
Banquet Staff :

! Set -up banquet room as instructed by the client including linen, service ware and glassware.
! Greet guests and respond to requests in a friendly and courteous manner.
! Serve the food and/or beverage in the order and to the expectation of the client to ensure consistency
throughout the event / banquet service.
! Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
! Replenish beverages as necessary, and check with guests overall satisfaction.
! Once banquet is complete, reset banquet room according to client's specifications to ensure readiness of
the room for the following function.
! Perform any other job relatedduties as assigned.
Room Service Server :

! Carefully take guest order by phone with a courteous manner.

! Serves food and/or beverage to guests in their rooms.
! Carries silverware, linen, and food on tray or uses trolley.
! Sets up table and serves food from trolley.
! Removes equipment from rooms when they finish.
! Offering another help after delivering & make sure they have everything that they need.

Education

Ongoing Sekolah Tinggi Ilmu Ekonomi (STIE) Banten

University of Economy Banten
in Management | Serang, Banten, Indonesia

2011 - 2014 Madrasah Aliyah Al-Ihsaniyah

Islamic Senior High School | Serang, Banten, Indonesia

Languages
Proficiency level: 0 - Poor, 10 – Excellent

Language Spoken Written Relevant Certificates

Bahasa Indonesia 10 10 -
English 8 8 -
Arabic 7 6 -
Additional Info

On the Job Training :

- Ministry of Laws & Human Rights (Serang – Banten, Indonesia) :

1. Administration (Trainee)

Part Time Experience :

- Ratu Hotel Bidak ara* *** (Serang - Banten)

: 1.F&B Service (Server / Waiter)
2.Steward

Organization Experience :

- Football Club
- Himpunan Pramuwisata Indonesia (Tour Guiding)

Certificate of Achievement & Development :

- Participant of “Tray on the Road” race

- Tour Guide Junior Training (Himpunan Pramuwisata Indonesia)
- Leadership & Team Building Training (Enterpreneurship)
- Class Meeting, Student Skill Competition (Footballl)
- Proficiency Test of English
- Participate of F&B Exhibition
- Visioner Entrepreneurship Program
- Catwalk Management Grooming Training
- Coffee Machine Professional Usage Training
- MiCROS & Opera Hotel System Training
- Problem Solving Training “Complaint is a Gift”
- Basic Safety and Hygiene Training for Food Handler

About Me

Address Komp. Pasir Indah Jln. Yudhistira, Jln Raya Cinanggung, 42116, Serang, Banten, Indonesia

Date of Birth 21st September 1994

Place of Birth Bekasi, Indonesia
Gender Male
Marital status Single