Experience

Restaurant Supervisor
Pollen Restaurant | 2019 - 2020
A restaurant supervisor typically manages all aspects of a
restaurant's operation. They manage a team of restaurant
employees including servers, bartenders, hosts, and food
preparation staff. They ensure customers receive excellent service
and great food, and that they have a memorable quality experience.
Scheduling restaurant staff and delegating tasks hiring, training, and
managing restaurant staff, ordering food, alcohol, and cleaning
supplies supervising the preparation, display, and delivery of food
and drinks.
Taking customer orders, consulting restaurant services and ensuring
the accuracy of the orders.
Serving and checking food from the kitchen to the tables in the
restaurant, following specific procedures s for each orders.
Maintaining goods hygiene standards .
Entertaining and making customer feel welcome, pleasure and
comfortable.
Cooperating and combining with the manager, chef and other

PHAM
employees to ensure efficient of service.
Learning and practicing hotel restaurant operating procedures.
Ensuring prompt and friendly customer service

MINH PHU maintaining quality and service standards.

Educating staff about potential food allergies and how to make
customers aware of these ingredients.
RECEPTIONIST/BOOKING - GOLF COURT TRAINER
Scheduling restaurant staff and delegating tasks.

To have a challenging role in an ever-growing organization and to
work towards my goals, utilizing my skills and give away the best
of me.As a Golf Court Staff, i combine a pleasant personality with
a dynamic. professional attitude to supervise. Ideal candidate
can deal efficiently with complaints and has a solid customer
service approach.Sound ability to perform multi-task and meet
deadlines. The immense flexibility of handling a variety of tasks
and shift priorities simultaneously. Impressive interpersonal
skills; and comfortable working effectively both independently
and in a team environment.
15/08/1999
+84 339 106 908
fakerpham4444@gmail.com
Cay Thong Ngoai, Cua Duong, Phu Quoc
Receptionist and Golf Trainer
DHA - GOLFZON | 2022 -2023
Recieving and arranging customers booking and reservations.
Telesales and explaininng customer troubleshooting and problems
Sales and Consultants Golf services, cards policy, accessories, Food and
Beverage service .
Coaching and directing about golf swings skills and techniques for customers.
Taking care and maintaining customer services.
Managing and arranging staffs schedules.
Supporting and back up others departments
Reporting and notifying about company business incomes and activities.
Creating innovative promotions and designing marketing materials
Chairing weekly staff meetings to motivate staff.
interacting with restaurant guests to gauge satisfaction and improve
customer service
responding to customer feedback and resolving conflicts effectively
Operating the point-of-sale system, processing payments, and issuing gift

Education
cards
Supervising and maintaining restaurant cleanliness to meet regulatory
sanitation and hygiene standards.

TMC Academy Singapore | 2019-2021 Sales Consultant - Customer Support

Higher Diploma in Hospitality and Namaste | 2023 - AVS Hotel PhuQuoc - Present
Tourism Management Greeting nad Welcome guests and arrange seats for guests
Following work procedures, checking reservations and exploiting

Skills customer demands.

Communicating and serving skills
Ability to quickly assess the customer's need.
Maintaining a confident and professional demeanour at all times.
Excellent verbal and nonverbal communication skills.
Flexible in works and timings
Sales and arrange reservations
Managing and following the instruction.
Problem-solving skills.
Excellent communication and people skills.
Good organizational and multitasking abilities.
Support to translating and trainning English skills.
Presentation and Introduction skills.
Presenting in detail about SeaWalkers and Scuba diving for
customers.
Creating innovative promotions and discounts programs.
Sales and Consultants Seawalkers services, tikets policy.
Ensure cusomer safety and make them feel satisfied with the
service quality.
Taking care and maintaining customer services all the time.
Always taking care for customer and supporting to translate for
staff in work .
In charge of taking care of and handling customer problems that
arise during their stay.
Reporting every feedback of customer to manager and collaborate
to improve quality.