PEMA LHAMO

@ pemalhano612@gmail.com
O +97577839250
, Bjacho Chukha, Bhutan

Objective

As a Hospitality professional with 5+ years' experience in leading five star hotels, my qualifications combined
with proven customer service and communication skills allow me to effectively fill any hospitality position with a
keen interest.

Experience

2022 - 2023 FOUR SEASONS HOTEL, KUWAIT

SERVER
 providing full dining experience for our guests. 

Guiding the customer through the menu.

 recommending special menu items

 answering customer inquiries, analyzing guest satisfaction while supervising other

waiting staff.

 In-house training of new employ

2019 - 2022 SAFIR FINTAS HOTEL, KUWAIT

Waitress
Resolving guest's issues with food quality and service. 

Coordinating with other outlet and kitchen section heads for reservations and special
menu requirements. 

 Maintaining stocks of fixed and floating inventories on a regular basis.

 Meeting and welcoming the guests to the establishment. 

Organizing orders as a shift holder.

Training and working with new team members, to make them aware of the daily tasks
necessary to provide top quality Service and Hospitality for our guests in the outlet.

2017 - 2018 TRIDENT OBEROI HOTEL, INDIA

SERVICE ASSISTANT FOOD AND BEVERAGE
Organizing all day dining work flow, sequence of service and coordinating the service
operations. 

 Maintaining the Level Quality Assurance (LQA) standards of the outlet. 

 Resolving guest's issues with food and or service. 

Coordinating with other outlets and kitchen section heads for reservations and special
menus. 

 Maintaining stocks of fixed and floating inventories on a regular and periodic basis. 

 Meeting and greeting the guests. Taking orders as a shift holder. 

Jul, 2016 - Dec, French Cafe, Abu Dhabi, Dubai
2016 Waitress
Taking orders and serving drinks and snack to customer

Preparing coffee and snacks for sale

Maintaining dinning table and chairs 

Education

2016 International Institute of Wellness Colleges

Diploma in Hospitality Management

2015 Wangbama Central School

Bhutan Certificate of Secondary Education (class 10)
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Skills

ORGANISATIONAL SKILLS

DIGITAL SKILLS Microsoft Word / Microsoft Excel / Social Media / Zoom / Power Point

Hospitality Management Skills F&B Bar tender Cafeteria Receptionist

Languages

English LISTENING B1 READING B2 WRITING B1 SPOKEN PRODUCTION B1 SPOKEN INTERACTION B1

Dzongkha

hindi

Trainings

Training on Principal of Communication

SAFIR Hotel and Resort, Kuwai 

Training of Basic Food Safety ,

Grand Hyatt, India

Food Handler Training

 Four Seasons Hotel, Kuwait 

Training on Guest Service Agent

Safir Fintas Hotel
Kuwait