FAITH PORTER

 
PROFESSIONAL SUMMARY
 
Friendly and customer-focused Server with strong interpersonal talents and
CONTACT POS system proficiency. Comfortable working independently and as part of
team. Works well in fast-paced, high-volume environment.
2184528417
faith.e.porter@gmail.com
800 12th Ave NE, Jamestown, ND
 
58401
EXPERIENCE
SERVER      Jul 2020 ‐ Current
Spiritwood Resort, Spiritwood, ND
 
 Restocked stations regularly to help team stay efficient and meet
SKILLS
customers' needs.
 Communication  Communicated customers' menu choices and special requests to
 Active leader kitchen staff to minimize errors.
 Management skills  Answered phones and took phone orders for customer pick up or
 Customer Skills delivery.
 Time Management  Used POS system to accurately input orders and process payments.
 Interpersonal Skills  Engaged customers in friendly conversation to boost satisfaction and
 Computer Skills loyalty to restaurant.
 Performed side work duties, such as cleaning and washing dishes.
 Transported food products, cleaned tables and counters, and stocked
dining room supplies.

SERVER      Jan 2019 ‐ Aug 2020

Applebees, Jamestown, ND
 Trained new servers in restaurant procedures and customer service
standards.
 Picked up trash and removed spills promptly to keep dining area fresh
and inviting.
 Greeted guests promptly, shared daily specials, and collected drink
orders to offer superior service.
 Monitored tables and expertly handled requests, kept drinks refilled, and
offered additional items such as desserts.
 Upheld high sanitation and safety standards while delivering and serving
food.
 Performed side work duties, such as cleaning, washing dishes, and
rolling silverware.
 Used POS system to accurately input orders and process payments.

MANAGER      Jun 2016 ‐ Aug 2020

Warren Pool, Warren, MN
 Held associates accountable for meeting established operational
 guidelines, brand standards, customer service expectations, and
company policies.
 Worked with the finance team to manage and streamline accounts
payable, accounts receivable, and payroll processes.
 Drove shrink results through compliance with all guidelines involving
safety, loss prevention, and cash-handling procedures.
 Managed the performance of team members, conducted performance
appraisals, and managed promotion recommendations.
 Managed employee performance through disciplining, coaching, and
counseling.
 Coordinated work handoffs and schedules with other Shift Managers.
 Supervised staff, including development of team leaders to improve
team management.
 Directed Swimming lessons and helped the team work with the needs of
each child.
 Performed facility checks to verify cleanliness and client safety.

 
EDUCATION
BACHELOR OF SCIENCE - EXERCISE SCIENCE May 2023
University of Jamestown, Jamestown , ND
 Minor in coaching..
 Student Scholar Athlete
 Member, SAAC.