srsno19 7 Rules of Effective Communication with Examples - Invensis Leaming Blog Iny=nsis. s Re-skll and take your Carreer to the Next Level with gam mest PMP | ITIL | DevOps| PRINCE2 | Six Sigma | Agile & Scrum | COBITS 7 Rules of Effective Communication with Examples Ponts er onal Breer Inenss zoning Oru 2050 comments &! .lucted by Mckinsey Clobal nsitute and international Daa Corporation reveals that trrplyeesperdcloveto 30% ofthe tne on erat yond ral other activites atthe workplace involve communicating with ‘meetings conference calls prosentations, report wing and ‘complete, Conese, Concrete, Coherent, Courteous. ‘7C: of Effective Communication Clear: ‘Ary message needs to come out clay fom your communication rather than the recipient the reader, Foran example af poor communleatingskll, nok atthe ermal Below Bad example: | would ke to tacto you abaut the new client's project which the engineering seam had gard even know who the new ings that are wrong in this ems James mignt 1 project about He probably wasnot par of the meeting with the enginaering Tote ar ins ‘earn. Furthermore there might be mare than one John in James big team. Kevin also mentions that fever, ne hasnt mentioned wartime he would ket talk neither hase asked free at ary othe time slots available, ne wantsta ‘abe i James the wo hitpshwucinvensislearning.comiblog/7-uls-ot-effective-communicaton-with-examples! Follow Us on Linkedin for up o ve Search Search her. Popular Posts ca oy ‘uid to Prepare and Pas ue cortfention exam ‘op 10 Project Manageme Archives 18srsno19 7 Rules of Effective Communication with Examples -Invensis Learning Blog Heres how ths emailecouls be made clearer (Good example: arvany206 Dear dames cere 2015 As yau may know we have signed up XVZ as aur new cent. nad a meting wth the over 208 lenginoering team yesterday and had scussed the campaign requirements for this prsjec. John Redden trom your team haa done a prety good Job lst ime doing te socal meds tebe 205 ‘eampaigh fer ARC and so Would ike hms ta akon the XYZ campaign toa Would you be avalable sometime tomorrow to discuss thie further? sooner 25 snegards Aspurs018 ‘Tis emaltha ll the information James needs to know Ha can be wall prepared forthe mesting and sunezos ‘also check on John's availabilty and have an answer for Kevin when they maet the next dyin ‘vinover me slot both the men ate fee, May 205 2 Correct: pons ‘when too mary email are being writen ina dy, people tend Lo ype fast anc therefore ‘might make spelling mistakes Spell check will not be able to cateh tithe wronaby spelt word isin fact another word in te English language. You alsa need to ensure that you adress peaple the right way and spel ther names correct. Additionally, you need ‘oonsure that the reader has sufciont knowledge and education to understand the Bad example eae Davi Further te our conservation today, 1am attaching the plan forthe frst tage ef tne project. Hope the one weak deaclie is okay witn you and your tear, Regards sally ‘Thote were two glaring selling errors in thie e-mal Conversation’ was spelt conservation’ and week \was spelt weak’ Though these are minor eros, they could gravely impact the credibility of your professionalism and the brand image of the organization you represent Therefore, iis absolutely rnaceteary to cneckall our epelings and pretinge before you send an email especially you ae sanding it to cliant ora vendor outside of your company. Complete: ‘Acomplete message will nave llthe information the resder needs ta knaw tobe able to respond! or take action Fou require the reader to taka some kind of ation, ensure that you have acall-to-actionin your email and alo communicate the urgency ofthe task in question, neomplece messages lead t trations, le of back-and-forth, and waste oftime {and efor on both ends. Here isan example of an incomplese message. example: wot, Let us meet tomorrow to diseuss the product hunch event Please be there on time, Thanks ‘Thote iene mention ofthe time ofthe meating scheduled for, oF the location, nether s there any st agenda. The ec pients of the email would have to write back or eal back 9 Chit eal ‘Good example: ‘The best vay to have written this emails ial Let us meet zomorrow at lam at Conference room 3 te aiscuss the product launch event ‘We will have to decide the keynote speakers and complete the event invite drat tomorrow. htps:www invensislearning comiblog/7-ules-ot-lfective-communication-wih-examples! 26srsno19 7 Rules of Effective Communication with Examples -Invensis Learning Blog Please be there on time Thanks «Concise: People more often than not tend to write & sentences in a place where they could have finished the message in 2 sentences. Ths wastes the time ofthe sender and the receiver and in tuin lteter preductivg too, Furthermore try not to a filer uch a8"Imesn, sort (oF, Yor nstares,basiealy’ te Your massage needs tobe accurate, tothe point and crisp Hereisan example of bad eal i sueanne | tainkwe need to talabout the C52 campaign, mean the ane wnich we need to 603s quarter exercise Ithinkit isa great way of enhancing our brand image. Basialy it wouls just bea vist tan orphanage Dut we can sort of do othe things to. For instance, we ‘ould take the lads oUt fr a short wip to a nearby park of 200, et uit and tak tornorrow, Regards Senniter ‘The mails flo les and extended phrases whereln she cous have nished the malin just 109 senances, suchas the ane below, ‘Good example: Hiswanne | need to discuss the quarterly CSR campaign with you. Let us take the kids out this time to nearby park or 200 instead a just visting them. This wll help enhanee aur brand image ‘Well talcn deta tomaro Regards enniter s Conerete: ‘You nced zo below in you what you want to convey tothe audience. Concretaness is 2 {uslty which needste come tothe fore especially during marketing or acvertising ‘campoians. There ned to be details that capture the attention of the ausienee, rot bore Bad example: “alrop Resorts the bes: resort. De come tous on your next holy” This is vague ad message It'srmade to sounc Hee just ancther resort advertisement among a hundred others The ausionce will never remember this ad message There are no onerete detallsto take sway rom this message. ‘cood example: “atop Resorts the jenel ofthe western ills, Take a break From your work Escape from Mo'schaes and stress Relx and rajuvonate yours at Hilkop, Co back fresh anc energized ‘This mesiage gles you visualzing tale. The reader can actualy imagine being in & beaut resrt breathing tres ait ana swimming a peat instead of slogaing any at hs orner offic, Thatisa concreze message conveyed tothe ausience, «Coherent: ‘Your message needs to havea logical flow Allsentences in your emallor reper: should be connected othe previous one and stick to the main tonic. Without coherence, the reader will easly lose ack of what you have conveved, htps:www invensislearning comiblog/7-ules-otlfective-communication-wih-examples! a6