Guia de Errores 4504 PDF

TROUBLESHOOTING GUIDE
10/19/2017
BULLETIN NUMBER: D0AC/D0AD/D0AE/D0AF/D0AG/D0AH/D0AJ

APPLICABLE MODEL:
LANIER – MP C2004exSP/MP C2504exSP/MP C3004exSP/MP C3504exSP/MP
C4504exSP/MP C5504exSP/MP C6004exSP
RICOH – MP C2004exSP/MP C2504exSP/MP C3004exSP/MP C3504exSP/MP
SAVIN - MP C2004exSP/MP C2504exSP/MP C3004exSP/MP C3504exSP/MP
General:
The attached document is the Troubleshooting Guide for D0AC/D0AD/D0AE/D0AF/D0AG/D0AH/D0AJ. Please
use this guide as a supplement to your service manual.
Revised items appear in bold typeface.
Table of Contents:
1. Paper Feed Errors ................................................................................ 2
2. Copy Process......................................................................................... 4
3. Connectivity ......................................................................................... 5
4. Printing/Scanning................................................................................13
5. Operation Panel...................................................................................17
6. Security................................................................................................20
7. Error Codes .........................................................................................23
8. Optional Units .....................................................................................31
9. Image Problems ..................................................................................40
10. Mechanical/Electrical ..........................................................................41
11. Others ..................................................................................................43
Copyright  2017 RICOH Americas Corporation. All rights reserved. Page 1 of 47

1. PAPER FEED ERRORS
Subject Symptom TSB # Cause Solution
Paper fed Fed from the machine’s D238/D239 Printer firmware Install version 1.01 or later
from wrong internal trays, even though Firmware
tray the bypass tray is specified History
in the driver
Paper fed When started up in the D238/D239 System/Copy Install version 1.11 or later
from wrong Classic Copy application, Firmware firmware
tray the manual tray is selected History
even if set to auto tray
Jam Jam 174 (jam in the D3BA/D3BB Finisher Install version 01.020:07
positioning roller motor) in a Firmware SR3230 firmware or later
Z-fold stapling job History
Jam Jam 154: First sheet of a D3BA/D3BB Finisher Install version 01.040:07
job following a Z-fold job Firmware SR3230 firmware or later
History
Jam JAM 172 with punch job D3BA/D3BB Finisher Install version 01.050:07
using custom paper sizes Firmware SR3230 firmware or later
smaller than A5 SEF History
Jam JAM01 or JAM16 when D779 Firmware ARDF 3090 Install version 01.290:03
scanning thin originals History firmware or newer.
Jam JAM14 as a result of an D779 Firmware ARDF 3090 Install version 01.290:03
unwanted delay in feeding History firmware or newer.
out the last sheet of the
original.
Jam JAM14 in the job after D779 Firmware ARDF 3090 Install version 01.290:03
initialization, if the ARDF History firmware or newer.
was lifted during
initialization
Jam Jam 223 when using D3B8 - 002 An excessive load Clean the shaft of the shift
SR3210/SR3220 is generated due to exit roller as explained in
a foreign substance the TSB.
on the shaft of the
shift exit roller.
Jam MP C6004: Jam249 when D3B8 Finisher Install version 01.040:05
printing in staple mode on Firmware SR3210 firmware or later
custom size paper History
D3B9 Finisher Install version 01.040:04
Firmware SR3220 firmware or later
History
Jam Wraparound jam while the D238/D239 Engine firmware Install version 1.08:02 or
fusing temperature is high, Firmware later
for example, while History
continuously running jobs, D242 Firmware Engine firmware Install version 1.08:04 or
and the fusing unit attempts History later
to prevent its temperature
from further increasing
Page 2 of 47
Jam Jam 21 when the D238/D239/D240/D241/D242 The paper Make sure that the
booklet feature is used – 029 support guide tabs at the center of
with the Bridge Unit was incorrectly the paper support
BU3070 and internal installed. guide have snapped
Finisher SR3130/3180 into place
Jam Jam 14 or 16 with the D238/D239/D240/D241/D242 Lack of paper Replace the paper feed
DF3090 -033 feed capacity drive roller (new part
D6842114).
Jam Paper caught between D3BA/D3BB Firmware Finisher Install version
the paper guide and History SR3230 01.100:07 or later
the shift tray firmware
D3B8 Firmware History Finisher Install version
SR3210 01.060:05 or later
firmware
D3B9 Firmware History Booklet Install version
Finisher 01.070:04 or later
SR3220
firmware
Wrong The paper size of the SOP2 Application Software MediaPrtScn for Install version 1.17 or
paper bypass tray set from a History eDC firmware later
size widget is not applied to
print jobs
Wrong Wrong paper size fed D242 Firmware History PDF firmware Install version 1.11 or
paper while printing via later
size AirPrint SOP2 Application Software IRIPS PDF Install version 1.04 or
History firmware later
D0AC/D0AD Firmware PDF firmware Install version 1.02 or
History later
Paper When a job is sent to D238/D239/D242 Firmware Printer firmware Install version 1.10 or
size the device while it is History later
error in Energy Saver mode, D0AC/D0AD/D0AF Printer Install version 1.03 or
"Auto Continue" does Firmware History firmware later
not work and a paper
size error occurs.
Page 3 of 47
2. COPY PROCESS
Page 4 of 47
3. CONNECTIVITY
WIM Can uninstall D238/D239/D242 animation firmware Install version 1.01
applications by accident Firmware History or later
SOP2 Application PrinterInfo for eDC Install version 1.04
Software History firmware or later
SOP2 Application PrinterSJob for eDC Install version 1.23
SOP2 Application MediaPrtScn for eDC Install version 1.07
SOP2 Application StopKeyWidget for eDC Install version 1.01
Software History or later
SOP2 Application FaxInfoWidget for eDC Install version 1.02
SOP2 Application ScanToME for eDC Install version 1.02
SOP2 Application ScanToME for eDC Install version 2.1.0
SOP2 Application SimpleCopy for eDC Install version 1.11
SOP2 Application LanguageWidget for Install version 1.03
Software History eDC or later
SOP2 Application Application Site for eDC Install version
Software History 1.02.02 or later
SOP2 Application NFCPlugin for eDC Install version
SOP2 Application USBCardPlugin for Install version
Software History eDC 2.12.00 or later
SOP2 Application ICCardDispatcher for Install version
Software History eDC 2.12.01 or later
Java VM v12 History Java VM v12 Update Install version
Tool 12.28.05 or newer
Java VM v12 History Java VM v12 for eDC Install version
firmware 12.28.05 or newer
WIM Caution displayed D238/D239/D240/D241/D The SSL/TLS Do the settings as
about the website’s 242 - 002 communication setting explained in the
security certificate was set to “Encryption TSB.
priority”.
WIM Wrong fonts used D238/D239/D242 System/Copy firmware Install version 1.05
Firmware History or later
WIM Times out D238/D239/D242 Web Uapl firmware Install version 1.02
Firmware History or newer.
WIM "404 Not Found" error D238/D239/D242 Web Uapl firmware Install version 1.02
when attempting to Firmware History or newer.
display a list of stored
files from a link sent via
email
WIM Screen shots of the SOP2 Application LegacyUI for eDC Install version 1.11
WIM Screen Monitoring Software History firmware or later
function cannot be
taken
WIM Cannot access the D238/D239/D242 Network DocBox Install version 1.04
machine with WIM Firmware History firmware or later
Page 5 of 47
WIM The list of installed D0AC/D0AD/D0AF System/Copy Install version
applications is not Firmware History firmware 1.05 or later
displayed in Extended D238/D239/D242 System/Copy Install version
Feature Info Firmware History firmware 1.17 or later
Fax Incoming fax is printed, D238/D239 Firmware GWFCU3.8-11(WW) Install version
even though fax History firmware 02.00.00 or later
printing is disabled in
the user tools.
Fax ESA applications Java VM v12 History Java VM v12 Update Install version
deliver inbound faxes Tool 12.28.05 or newer
that include the Java VM v12 History Java VM v12 for eDC
metadata from other fax firmware
jobs.
Fax Sending a fax from the Java VM v12 History Java VM v12 for eDC Install version
document server using firmware 12.35.01 or later
an IPv4-mapped Java VM v12 History Java VM v12 Update
address results in an Tool
error.
Fax AirPrintFax looks as D238/D239/D242 Fax firmware Install version
though it can be done Firmware History 03:00:00 or later
without TTI registration,
but the fax is not sent
and the operation is not
logged (Region setting:
Korea)
Page 6 of 47
Fax AirPrintFax cannot D238/D239/D242 Firmware Fax firmware Install version
be sent from a Mac History 03:00:00 or later
Fax Address list does not D238/D239/D242 Firmware Fax firmware Install version
appear History 03:00:00 or later
Fax If logged in with user D238/D239/D242 Firmware Fax firmware Install version
authentication, some History 04:00:00 or later
fax settings change
after logging out.
Fax The document D238/D239/D242 Firmware GWFCU3.8-11(WW) Update the
cannot be sent and History firmware GWFCU3.8-
remains in the 11(WW) firmware
machine without an to version
error message 06:00:00 or later
Or
Set bit 2 of Fax
SP1-104-003 to
“0”
Fax Cannot receive D238/D239/D242 Firmware GWFCU3.8-11(WW) Install version
History firmware 06:00:00 or later
Fax Cannot send or D238/D239/D240/D241/D242 If invalid data is Update the
receive: “Fax limit - 014 received, the machine GWFCU3.8-
memory is reached” tries to copy the data to 11(WW) firmware
is displayed the HDD but cannot, and to version
the memory is locked. 06:00:00 or later
Or
Set bit 2 of Fax
SP1-104-003 to
“0”
Fax Part of image is TBA Communication error Replace the Fax
missing between the Fax Control Memory Unit with
Unit and the Fax the modified one
Memory Unit. (D2429901).
Fax Fax application stalls D238/D239/D242 Firmware Fax firmware Install version
when recovering History 06:00:00 or later
from energy saving
mode
Fax Wrong fax SOP2 Application Software Cheetah System Install version
application starts History firmware 1.20 or later
Fax AirPrint (FaxOut) D238/D239/D242 Firmware Fax firmware Install version
results in an error History 07:00:00 or later
Page 7 of 47
Fax Communication error D238/D239/D242 Firmware GWFCU3.8-11(WW) Install
(code: 00-20/22) History firmware version
occurs, if V.17 07:00:00 or
modulation is used later
and a fax containing
many pages comes
in.
Fax If [Store and Print] is D238/D239/D242 Firmware GWFCU3.8-11(WW) Install
enabled and a History firmware version
document is deleted 07:00:00 or
from GlobalScan later
Fax Cannot use Remote D238/D239/D242 Firmware GWFCU3.8-11(WW) Install
Fax; ‘Fax jobs are History firmware version
full’ is displayed 07:00:00 or
later
Fax Cannot exit the job D0AC/D0AD/D0AF Firmware Fax firmware Install
stop screen and the History version
fax function does not 02:00:00 or
work, if the SNTP later
time setting and STR D238/D239/D242 Firmware Fax firmware Install
setting are enabled. History version
08:00:00 or
later
Fax Stalls when D238/D239/D242 Firmware Fax firmware Install
receiving faxed History version
documents from 09:00:00 or
multiple senders if later
capture function is
ON on a device
with GlobalScan
NX
Fax Cannot receive an D238/D239/D242 Firmware RemoteFax firmware Install
IP-Fax(SIP) History version
transmitted from a 05:00:00 or
Canon machine later
D0AC/D0AD/D0AF RemoteFax firmware Install
Firmware History version
03:00:00 or
later
Fax Cannot be Java VM v12 History Java VM v12 std for eDC Install
transmitted if CAP firmware version
v2 is installed Java VM v12 std 12.55.02 or
UpdateTool firmware later
Fax Cannot send, D238/D239/D242 Firmware RemoteFax firmware Install
receive, or print the History version
transmitted fax if 06:00:00 or
the sending later
machine
disconnects during
IP-FAX
transmission
Page 8 of 47
Fax Transmission error D238/D239/D242 Firmware RemoteFax firmware Install
with PC-Fax History version
06:00:00 or
later
D0AC/D0AD/D0AF RemoteFax firmware Install
Firmware History version
03:00:00 or
later
Address Error when D238/D239/D242 Firmware System/Copy firmware Install
book registering addresses History version 1.05
or later
Address Backing up the D238/D239/D242 Firmware Network DocBox firmware Install
book address book from History version 1.02
Device Manager NX or later
fails
Address Cannot refer to the D238/D239/D242 Firmware System/Copy firmware Install
book address book in the History version
Simple Fax or 1.14 or later
Simple Copy
applications
Address Email, fax, and D0AC/D0AD/D0AF System/Copy firmware Install
book folder addresses Firmware History version
not overwritten on 1.05 or later
the machine if they
are blank on the
server
Address Cannot import D0AC/D0AD/D0AF System/Copy firmware Install
book address book that Firmware History version
was exported with 1.05 or later
Device Manager NX D238/D239/D242 Firmware System/Copy firmware Install
History version
1.17 or later
Address Cannot refer to the D0AC/D0AD/D0AF System/Copy firmware Install
book address book in the Firmware History version
Simple Fax or 1.05 or later
Simple Copy
applications
Cannot Cannot change Java VM v12 History Java VM v12 for eDC Install
change HTTP/HTTPS firmware version
settings settings. Java VM v12 History Java VM v12 Update Tool 12.35.01 or
later
@Remote @Remote D238/D239/D242 Firmware Engine firmware Install
registration via History version
external appliances 1.07:02 or
does not work due to later
corrupted serial D238/D239/D242 Firmware Install
number in SP5811- History version
001 1.07:04 or
later
Device If the address book D238/D239/D242 Firmware Network DocBox firmware Install
manageme on the device is History version 1.03
nt utilities edited by such a or later
utility, the utility will
encounter an error or
close unexpectedly
Page 9 of 47
Application Application Site SOP2 Application Software Application Site for eDC Install
Site unexpectedly closes History version
1.03.03 or
later
Connection If the device has not D238/D239/D242 Firmware Network Support firmware Install
fails been used very much History version
15.58 or
later
Connection If entering and D238/D239/D242 Firmware System/Copy firmware Install
fails recovering from History version 1.09
energy saving mode or later
is repeated without
power OFF/ON on
@Remote connected
machines
Connection After changing the D238/D239/D242 Firmware System/Copy firmware Install
fails relationship between History version 1.11
host name and IP or later
address on the DNS
server
Email When a group with SOP2 Application Software SimpleScan for eDC Install
500 email History firmware version 1.10
destinations is or later
selected in Quick
Scanner, email
addresses in that
group cannot be
selected
Correct When showing the Java VM v12 History Java VM v12 Update Tool Install
value not device status with a Java VM v12 for eDC version
displayed Solution Product firmware 12.50.01 or
(Streamline and newer.
CAP/ELP), the
device's HDD
capacity is not
displayed correctly
MIB An invalid value is D238/D239/D242 Firmware System/Copy firmware Install
returned when History version
obtaining the 1.14 or later
counter MIB during
device shutdown
Wrong When sending a D0AC/D0AD/D0AF Network Support Install
document scanned or fax Firmware History firmware version
sent document using the D238/D239/D242 Firmware 15.66 or
Hotfolder plug-in for History later
GlobalScan or
StreamlineNX, the
wrong document
was sent and the
original document
may be lost.
Page 10 of 47
Cannot After sending mail D238/D239/D242 Firmware System/Copy firmware Install
access a including the URL History version
file link of a PDF file 1.17 or later
scanned by OCR,
the file cannot be
accessed by
clicking on the URL
Fax Communication D238/D239/D242 Firmware GWFCU3.8-11(WW) Install
error (code: 00- History firmware version
20/22) occurs, if 07:00:00 or
V.17 modulation is later
used and a fax
containing many
pages comes in.
Fax If [Store and Print] D238/D239/D242 Firmware GWFCU3.8-11(WW) Install
is enabled and a History firmware version
document is deleted 07:00:00 or
from GlobalScan later
Fax Cannot use Remote D0AC/D0AD/D0AF GWFCU3.8-11(WW) Install
Fax; ‘Fax jobs are Firmware History firmware version
full’ is displayed 07:00:00 or
later
Address Error when D0AC/D0AD/D0AF Firmware System/Copy firmware Install
book registering addresses History version 1.05
or later
Address Backing up the D238/D239/D242 Firmware Network DocBox firmware Install
book address book from History version 1.02
Device Manager NX or later
fails
Cannot Cannot change Java VM v12 History Java VM v12 for eDC Install
change HTTP/HTTPS firmware version
settings settings. Java VM v12 History Java VM v12 Update Tool 12.35.01 or
later
@Remote @Remote registration D238/D239/D242 Firmware Engine firmware Install
via external History version
appliances does not 1.07:02 or
work due to corrupted later
serial number in D0AC/D0AD/D0AF Firmware Install
SP5811-001 History version
1.07:04 or
later
Device If the address book D0AC/D0AD/D0AF Firmware Network DocBox firmware Install
manageme on the device is History version 1.03
nt utilities edited by such a or later
utility, the utility will
encounter an error or
close unexpectedly
Application Application Site SOP2 Application Software Application Site for eDC Install
Site unexpectedly closes History version
1.03.03 or
later
Connection If the device has not D238/D239/D242 Firmware Network Support firmware Install
fails been used very much History version
15.58 or
later
Page 11 of 47
Connection If entering and D238/D239/D242 Firmware System/Copy firmware Install
fails recovering from History version 1.09
energy saving mode or later
is repeated without
power OFF/ON on
@Remote
connected machines
Connection After changing the D238/D239/D242 Firmware System/Copy firmware Install
fails relationship History version
between host name 1.11 or later
and IP address on
the DNS server
Email When a group with SOP2 Application Software SimpleScan for eDC Install
500 email History firmware version 1.10
destinations is or later
selected in Quick
Scanner, email
addresses in that
group cannot be
selected
Page 12 of 47
4. PRINTING/SCANNING
Cannot scan An alert unrelated to Java VM v12 Java VM v12 for Install version 12.36.00
scanning appears across History eDC firmware or later
the entire screen of the Java VM v12 Java VM v12
operation panel History Update Tool
Cannot scan When "Download File D238/D239/D242 Scanner firmware Install version 01.02 or
Directly From URL Link" Firmware History later
is enabled
Cannot scan When many scan jobs D238/D239/D242 Scanner firmware Install version 01.04 or
are scanned from an Firmware History later
application based on
SmartSDK, an error is
displayed and the device
cannot scan until the
device is rebooted.
Cannot scan When the device is D238/D239/D242 Scanner Install version 01.07 or
accessed from WIM Firmware History firmware later
just before scanning is
finished
Cannot print Cannot print if the USB D238/D239/D242 Network Support Install version 15.58 or
device server option is Firmware History firmware later
enabled and is
connected to macOS via
a USB cable
Cannot print After logging in to CAP, Java VM v12 Java VM v12 Install version 12.42.01
cannot print after an History Update Tool or newer.
error occurs Java VM v12 Java VM v12 for
History eDC firmware
Cannot print When trying to control SOP2 Application PrinterInfo for Install version 1.11 or
jobs while a job is Software History eDC firmware later
suspended
Cannot print If obtaining the log D238/D239/D242 System/Copy Install version 1.16 or
from WIM is cancelled Firmware History firmware later
Cannot print "Please wait. The D0AC/D0AD/D0AF System/Copy Install version 1.05 or
paper tray is being Firmware History firmware later
used by another D238/D239/D242 System/Copy Install version 1.17 or
function", is shown Firmware History firmware later
Printing stops When the device is in D238/D239/D242 Network Support Install version 15.61 or
STR mode; device must Firmware History firmware later
be rebooted
Printing IPDS printing stalls if D0AC/D0AD/D0AF Printer firmware Install version 1.03 or
stops IPDS jobs are printed Firmware History later
continuously D238/D239/D242 Printer firmware Install version 1.11 or
Firmware History later
Printing PS printing stalls if PS D0AC/D0AD/D0AF IRIPS PDF Install version 1.04 or
stops jobs are printed Firmware History firmware later
continuously
Page 13 of 47
Scan to folder When scanning using D238/D239/D242 Network DocBox Install version 1.02 or
GlobalScan NX, the Firmware History firmware later
image log capture file is
sent to the wrong folder
Scan to folder Communication fails D0AC/D0AD/D0AF Network Install version 15.65 or
Firmware History Support later
firmware
D238/D239/D242 Network Install version 15.65.1
Firmware History Support or later
firmware
Cannot select When printing from D238/D239/D242 Printer firmware Install version 1.03 or
paper type/ AirPrint, the paper Firmware History later
weight weight "Plain 2 (75 to
81g/square meter)" is
out of the search target
of "Auto Tray Select"
Job cancelled When attempting to print D238/D239/D242 Printer firmware Install version 1.04 or
data that contains a Firmware History later
blank page via AirPrint
Job cancelled When PDF Direct Print D238/D239/D242 PDF firmware Install version 1.06 or
and Overprinting are Firmware History later
used
Job cancelled When direct printing a D238/D239/D242 PDF firmware Install version 1.11 or
PDF job that contains a Firmware History later
content stream D0AC/D0AD/D0AF PDF firmware Install version 1.02 or
Job cancelled Printing of a PDF file D0AC/D0AD/D0AF IRIPS PDF Install version 1.04 or
created by "Microsoft Firmware History firmware later
Print to PDF"
File not printed PDF file not printed via D238/D239/D242 PDF firmware Install version 1.06 or
direct print if it contains Firmware History later
TrueType fonts
File not printed PDF files that have long, SOP2 Application MediaPrtScn for Install version 1.17 or
multibyte filenames are Software History eDC firmware later
not printed
Cannot see file When scanning from D238/D239/D242 Scanner firmware Install version 01.03 or
in viewer Mac OS X 10.12 using Firmware History later
AirPrint
Cannot select A3 size cannot be D238/D239/D242 Scanner firmware Install version 01.03 or
settings specified in macOS Firmware History later
when scanning using
AirPrint
Cannot select When scanning from D238/D239/D242 Scanner firmware Install version 01.03 or
settings Mac OS X 10.12 using Firmware History later
AirPrint, the resolution is
always 200 dpi.
Cannot select When "Copy Server : D238/D239/D242 Scanner firmware Install version 01.02 or
settings Set Function" (SP5-967- Firmware History later
001) is set to OFF on a
printer that has an HDD,
"Program Setting for
Destinations" does not
appear in Scanner
Features.
Page 14 of 47
Files not When a scan job is done D238/D239/D242 Scanner firmware Install version 01.02 or
deleted from the simplified Firmware History later
screen, and user
authentication and
"Download File Directly
From URL Link" are
enabled, temporary files
are not deleted.
Files not When scanning D238/D239/D242 Scanner Install version 01.09 or
deleted repeatedly from a Firmware History firmware later
SmartSDK application
that enables image log
capture, the captured
image file is not
deleted
Cannot When "Tracking Java VM v12 Java VM v12 Install version 12.45.00
process job Permission" and "Stop History Update Tool or newer.
Printing" are enabled in Java VM v12 Java VM v12 for
"Enhanced Print Volume History eDC firmware
Limitation"
PCL PCL macros that were D238/D239/D242 PCL firmware Install version 1.11 or
uploaded to the HDD Firmware History later
cannot be printed
Remaining Remaining printing time D238/D239/D242 System/Copy Install version 1.10 or
print time displayed is incorrect for Firmware History firmware later
jobs printed from the
document server
Job not When the display SOP2 Application PrinterInfo for Install version 1.11 or
completed language is changed Software History eDC firmware later
while controlling a job
OCR OCR cannot recognize D238/D239/D242 System/Copy Install version 1.14 or
characters if Firmware History firmware later
converting scanned D0AC/D0AD/D0AF System/Copy Install version 1.05 or
image to searchable Firmware History firmware later
PDF
Capture When image log D238/D239/D242 System/Copy Install version 1.16 or
capture for the printer Firmware History firmware later
is enabled and a blank
page is printed,
capture stops
Capture Capture does not D0AC/D0AD/D0AF System/Copy Install version 1.05 or
operate normally if the Firmware History firmware later
capture setting is D238/D239/D242 System/Copy Install version 1.17 or
enabled and Media Firmware History firmware later
Link Board is installed
Printing Second and D238/D239/D242 PCL firmware Install version 1.14 or
result not as subsequent pages, Firmware History later
expected PCL5 host printing
(unspecified)
Page 15 of 47
Files stored When scanning from D0AC/D0AD/D0AF Scanner Install version 01.03 or
in wrong SmartSDK Firmware History firmware later
format applications, files are D0AC/D0AD/D0AF Scanner Install version 01.03 or
stored in PDF/A format Firmware History firmware later
when trying to store D238/D239/D242 Scanner Install version 01.10 or
the files in TIFF/JPEG Firmware History firmware later
format D238/D239/D242 Scanner Install version 01.10 or
Firmware History firmware later
Characters Some characters are D0AC/D0AD/D0AF IRIPS PDF Install version 1.04 or
printed upside down Firmware History firmware later
incorrectly
Page 16 of 47
5. OPERATION PANEL
Wording errors In English and other SOP2 Application Application Site for Install version 2.01.22 or
languages Software History eDC later
Freezes When displaying the SOP2 Application Simple Scan for Install version 1.07 or later
preview screen Software History eDC
Freezes When running ARFU SOP2 Application Cheetah System Install version 1.17.1 or
Software History firmware later
Freezes If the Start button is D238/D239/D242 System/Copy Install version 1.11 or later
pressed in copy mode Firmware History firmware
immediately after
recovering from
energy saver mode
Reboots When displaying the SOP2 Application Simple Scan for Install version 1.07 or later
preview screen Software History eDC
Reboots While entering sleep SOP2 Application Cheetah System Install version 1.22.2 or
mode; may be Software History firmware later
followed by
SC819/SC672
Does not The operation panel SOP2 Application ICCardDispatcher Install version 2.12.01 or
respond to IC does not light up if the Software History for eDC later
card IC card is held over
the NFC card reader.
Fonts Wrong fonts used D238/D239/D242 System/Copy Install version 1.05 or later
Firmware History firmware
Icons Parts of application SOP2 Application Cheetah System Install version 1.11 or later
icons not displayed Software History firmware
after executing SP5-
761-001 to restore the
default home screen
settings.
Icons SDKJ application icon SOP2 Application Cheetah System Install version 1.23 or later
not displayed on the Software History firmware
home screen
Icons The SDK application Java VM v12 Java VM v12 std Install version 12.55.02
icon not displayed History for eDC firmware or later
after recovering from Java VM v12 std
energy saving mode UpdateTool
firmware
Characters When user code SOP2 Application Cheetah System Install version 1.11 or later
missing authentication is set up Software History firmware
for use in the Browser,
some characters for
"User Code" in the
user code
authentication pop-up
dialog are not
displayed when Web
Browser NX is
launched
Information Printer status does not D3BN Fiery Fiery Color Controller E-23C
missing appear on the status Patch History system software version
confirmation screen 1.0.
until the first job is run
Screen is too Screen remains dark if SOP2 Application Cheetah System Install version 1.09 or later
dark an IC card is used to Software History firmware
log in.
Page 17 of 47
Does not The Smart SOP2 Application Software Cheetah System Install version 1.13.1 or
activate Operation Panel History firmware later
remains turned off
and does not
respond
Cannot Smart Operation SOP2 Application Software Cheetah System Install version 1.13.1 or
calibrate Panel History firmware later
Buttons When feeding from D238/D239/D242 System/Copy Install version 1.08 or
active/inactive the by-pass tray, Firmware History firmware later
at the wrong the Start key
time becomes active
before specifying
the paper size
Buttons If the key counter is SOP2 Application Software SimpleScan for Install version 1.11 or
active/inactive canceled during History eDC firmware later
at the wrong scanning, the job
time reset button
remains on the
operation panel
Wrong If the language is SOP2 Application Software SimpleScan for Install version 1.10 or
language changed in the History eDC firmware later
language widget,
"Please wait" is
displayed in the
previous language
when Quick
Scanner is
reopened
Button does "Job Operation" SOP2 Application Software PrinterInfo for Install version 1.10 or
not work button History eDC firmware later
Button does Start button does D238/D239/D242 System/Copy Install version 1.10 or
not work not work after a Firmware History firmware later
jam occurs
Button does The "Continue SOP2 Application SimpleCopy Install version 1.20 or
not work Printing" button Software History firmware later
does not work
after pressing the
"Stop" key while
copying from the
exposure glass
Window does After entering user D238/D239/D242 System/Copy Install version 1.10 or
not close code Firmware History firmware later
Applications SOP2 Application Software Cheetah System Install version 1.22.2 or
appear History firmware later
unexpectedly
Resets to The screen SOP2 Application Software LegacyUI for Install version 1.15.1 or
default switches to the History eDC firmware later
default setting of
Function Priority
when connected to
a USB device such
as a keyboard
Wrong paper Tray 1, after the SOP2 Application Software PrinterInfo for Install version 1.11 or
size displayed display language is History eDC firmware later
changed
Page 18 of 47
No display SC672-XX D238/D239/D240/ USB Turn the power off/on.
D241/D242 - 021 communication Then work through the
failure flow chart on page 3 of
Controller board or the TSB.
operation panel
boot-up error
Expected After printing, the file SOP2 Application MediaPrtScn for Install version 1.17 or
screen not selection screen is not Software History eDC firmware later
displayed displayed
Expected Eco information D0AC/D0AD/D0AF System/Copy Install version 1.05 or
screen not screen not displayed Firmware History firmware later
displayed at the expected time
when a user logs in
Problems IC card does not D238/D239/D242 System/Copy Install version 1.16 or
when respond, cannot Firmware History firmware later
restarting the enter SP mode, or
panel cannot connect to
WIM
Panel does D238/D239/D240/ Power not Follow the instructions
not turn on D241/D242 - 039 supplied to the in the TSB
operation panel
LEDs Blue LED does not D238/D239/D240/ Follow the instructions
turn on D241/D242 - 039 in the TSB
Blue screen Blue screen appears D238/D239/D240/ Software issues Follow the instructions
D241/D242 - 039 in the TSB
‘Please wait’ D238/D239/D240/ Software issues Follow the instructions
D241/D242 - 039 in the TSB
Page 19 of 47
6. SECURITY
Login/logout When an error occurs D238/D239/D242 Scanner firmware Install version 01.01 or
while user code Firmware History later
authentication is
enabled, the login
screen appears for a
moment
Login/logout When using Quick SOP2 Application Site for Install version 2.01.24 or
Card Authentication, Application eDC later
even if the card Software History
reader setting in
Screen Features is
disabled, the login
screen for the card is
still displayed.
Login/logout The logout D238/D239/D242 System/Copy Install version 1.04 or later
confirmation screen Firmware History firmware
does not appear when
the System Settings
menu is logged out by
an administrator.
Login/logout Cannot logout if D238/D239/D242 System/Copy Install version 1.06 or later
logged in using CAP Firmware History firmware
and the device enters
Energy Save mode
Login/logout Indicator remains lit SOP2 Simple Scan for Install version 1.09 or later
after logout Application eDC
Software History
Login/logout Login screen not SOP2 Simple Scan for Install version 1.09 or later
displayed after logout Application eDC
Software History
Login/logout Cannot login with card SOP2 Cheetah System Install version 1.20 or later
reader Application firmware
Software History
Login/logout Users forcefully SOP2 MediaPrtScn for Install version 1.17 or later
logged off while Application eDC firmware
printing or previewing Software History
a print.
Login/logout Login screen shown SOP2 Cheetah System Install version 1.23 or later
after swiping with an Application firmware
IC card Software History
Login/logout Cannot logout when D238/D239/D242 Scanner Install version 01.07 or
the device is Firmware firmware later
accessed from WIM History
just before scanning
is finished
Login/logout Cannot login using SOP2 Cheetah System Install version 1.25 or
Bluetooth in Smart Application firmware later
Device Connector Software
History
Page 20 of 47
Password Administrator D238/D239/D242 Network Support Install version 15.61 or
password cannot be Firmware History firmware later
changed via telnet
ID cards If a user ID is input D238/D239/D242 System/Copy Install version 1.04 or
manually, then an IC Firmware History firmware later
card of a different
user is hovered over
the card reader, the
user ID on the IC
card overwrites the
user ID manually
input.
System Settings If the authentication D238/D239/D242 System/Copy Install version 1.04 or
menu appears setting is changed Firmware History firmware later
while logging in, the
System Settings
menu appears
instead of the home
screen.
Devices Devices connected SOP2 Application Cheetah System Install version 1.09 or
communicating to the Smart Software History firmware later
with each other Operation Panel via
Wireless Direct can
communicate with
each other.
Unauthorized A client device SOP2 Application Cheetah System Install version 1.05.1 or
access to connected to the Software History firmware later
network smart operation
panel via WiFi Direct
can access
the customer's
corporate LAN
environment
Authentication User authentication D238/D239/D242 Engine firmware Install version 1.07:02 or
in SDK applications Firmware History later
does not work due Install version 1.07:04 or
to corrupted serial later
number in SP5811-
001
Authentication When the SOP2 Application Simple Scan for Install version 1.09 or
authentication Software History eDC later
method is changed
from "User code" to
"Basic", the device
displays the "User
code" entry screen
in Smart Scanner.
Page 21 of 47
Authentication When the device is set D238/D239/D242 Network Support Install version 15.58 or
to use "IEEE 802.1X" Firmware History firmware later
and "TLS1.2" is set to
"active", authentication
will fail
Authentication "User Code SOP2 Application SimpleScan for Install version 1.10 or
Authentication": No alert Software History eDC firmware later
sound for an
invalid entry
Authentication Authentication screen SOP2 Application PrinterInfo for Install version 1.10 or
remains after timeout Software History eDC firmware later
Authentication The DSDK application Java VM v12 Java VM v12 for Install version 12.47.01
fails to connect to the History eDC or later
LDAP server when using Java VM v12 Java VM v12 Install version 12.47.01
Kerberos authentication History Update Tool or later
Authentication The user code is cleared SOP2 Application MediaPrtScn for Install version 1.17 or
when transitioning to the Software History eDC firmware later
Home screen
Authenticatio User restriction not D238/D239/D242 System/Copy Install version 1.14 or
n working with Quick Firmware History firmware later
Card Authentication D0AC/D0AD/D0AF System/Copy Install version 1.05 or
Privileges not When the data in the SOP2 Application Simple Scan for Install version 1.09 or
granted address book is restored Software History eDC later
and then run a program
on the home screen
Vulnerabilities "Master Key" SOP2 Application Cheetah System Install version 1.18 or
vulnerability Software History firmware later
SSL After applying a security Java VM v12 Java VM v12 Install version 12.42.01
update, SSL History Update Tool or newer.
communication fails Java VM v12 Java VM v12 for
between Windows and History eDC firmware
an application that
includes an SSL server
function
Logs When changing the D0AC/D0AD/D0AF Web Support Install version 1.01 or
password policy in the Firmware History firmware later
"Extended Security" D238/D239/D242 Web Support Install version 1.06 or
menu through WIM, it is Firmware History firmware later
not recorded in the
access log
Logs When the device is in D238/D239/D242 System/Copy Install version 1.13 or
Energy Saver Mode, Firmware History firmware later
nonexistent errors are D238/D239/D242 Network Support Install version 15.62 or
recorded in the system Firmware History firmware later
logs.
Page 22 of 47
7. ERROR CODES
SC121-00 When the D243/D244 - 007 Not enough grease is Spread some of
scanner carriage applied to the side the grease that is
moves while surface of the guide rod on the top of the
taking a copy guide rod to both
using the sides of the guide
exposure glass rod, where contact
is made with the
bearings.
IMPORTANT:
Spread the grease
with your finger or
a piece of paper.
DO NOT use a
screw driver
SC161-02 SPDF DF3100: D238/D239/D242 Firmware Engine firmware Install version
After scanning History 1.04:02 or later
the first sheet in
simplex and the
second or later
in duplex
SC324-01, D238/D239/D240/D241/D242 Developer accumulated Rotate the gears
05 - 025 on the gears during as shown in the
transportation and the TSB, to agitate the
gears can’t rotate developer.
SC374 After recovery D238/D239/D242 Firmware Engine firmware Install version
from toner end History 1.09:02 or later
Install version
1.09:04 or later
Install version
1.09:02 or later
SC672-00/- When shifting toD238/D239/D240/D241/D242 If the following are Disable STR (Set
11 STR; cannot be - 001 installed, the internal SP5-191-001 to 0:
cancelled (the process to shift to STR OFF) when
power cable cannot be completed. installing these
must be Extended USB Board options.
unplugged) Type M19 + File Format
Converter Type M19, or
Extended USB Board
Type M19 + Color
Controller E-23C
SC672-00/- When recovering D242 Firmware History System/Copy firmware Install version
11 from energy 1.07 or later
saver mode
SC672-11 Cannot recover D238/D239/D242 Firmware System/Copy firmware Install version
from energy History 1.09 or later
saver mode
SC672 Reboots after SOP2 Application Software Cheetah System Install version
entering sleep History firmware 1.22.2 or later
mode
Page 23 of 47
SC672-00 to D238/D239/D240/D241/D242 USB Turn the power
13 - 021 communication off/on.
failure Then work through
Controller board the flow chart on
or operation panel page 2 of the TSB.
boot-up error
SC687 "Scanning" D238/D239/D242 Firmware Engine firmware Install version
appears, if the last History 1.06:02 or later
page is fed and a
page is added in
batch mode on the
SPDF.
SC687 When restarting a D238/D239/D242 Firmware System/Copy Install version 1.16
large print job History firmware or later
D0AC/D0AD/D0AF System/Copy Install version 1.05
Firmware History firmware or later
SC720-83 Broken guide D238/D239/D240/D241/D242 A piece of the Check between the
cover - 024 cover falls into the guide and the exterior
(SR3230/SR3240 machine, and the cover and remove
finishers) guide cannot any broken pieces.
return to home
position
SC816-98 When the system D0AC/D0AD/D0AF Firmware System/Copy Install version 1.03 or
enters STR mode History firmware later
SC816-98 During STR mode D0AC/D0AD/D0AF Firmware PowerSaving Sys Install version
History firmware F.L3.06.2 or later
SC819 When recovering D238/D239/D242 Firmware System/Copy Install version 1.04 or
from energy saving History firmware later
mode
SC819 At startup D238/D239/D242 Firmware System/Copy Install version 1.05 or
SC819 At boot-up D238/D239/D242 Firmware System/Copy Install version 1.10 or
SC819 Reboots after SOP2 Application Software Cheetah System Install version 1.22.2
entering sleep History firmware or later
mode
SC819 If the auto log-out D238/D239/D242 Firmware System/Copy Install version 1.11 or
timer and the History firmware later
energy saving
timer
are set to the
same value
SC819 After removing a D238/D239/D242 Firmware System/Copy Install version 1.11 or
jam that occurred History firmware later
while printing a
large job that fully
consumes the
printer memory
SC843-02 SOP2 Application Software Cheetah System Install version
History firmware 1.24.1 or later
SC845-50 After D238/D239/D242 Firmware System/Copy Install version 1.15
downloading History firmware or later
package firmware D0AC/D0AD/D0AF System/Copy Install version
by ARFU. Firmware History firmware 1.04.1 or later
Page 24 of 47
SC860-00 If the main power SOP2 Application Software Cheetah System Install version 1.20 or
is turned on History firmware later
immediately after
being turned off
(i.e. while the
machine is still
shutting down, the
LCD is off, and the
blue LED is
blinking)
SC869-00 TBA The connector for Reconnect it
the proximity
sensor comes
loose.
SC871 When turning off D238/D239/D242 Firmware GWFCU3.8- Install version
the machine History 11(WW) firmware 07:00:00 or later
power, if Backup
Transmission is
enabled
SC899 When an IC card D238/D239/D242 Firmware Network Support Install version 15.54
reader that is History firmware or later
connected via USB
is unplugged from
the device
SC899 When registering D238/D239/D242 Firmware RemoteFax Install version
addresses in the History firmware 03:00:00 or later
Speedoc
application
SC899 When the Printer D238/D239/D242 Firmware Printer firmware Install version 1.03 or
application starts History later
up
SC899 When logging out D238/D239/D242 Firmware Fax firmware Install version
from a machine History 05.00.00 or later
with user
authentication
enabled.
SC899 When installing D238/D239/D242 Firmware System/Copy Install version 1.09 or
@Remote History firmware later
SC899 When using an D238/D239/D242 Firmware System/Copy Install version 1.09 or
application on History firmware later
@Remote
connected
machines
SC899 After updating with D238/D239/D242 Firmware System/Copy Install version 1.08 or
the packaged History firmware later
firmware
SC899 When receiving IP D238/D239/D242 Firmware RemoteFax Install version
Fax History firmware 04:00:00 or later
Page 25 of 47
SC899 When printing a D238/D239/D242 PDF firmware Install version 1.09
document that Firmware History or later
has fewer than
four colors for
CMYK specified
SC899 When printing D238/D239/D242 PDF firmware Install version 1.09
PDF files that Firmware History or later
contain composite
fonts
SC899 When doing Java VM v12 Java VM v12 for Install version
location-free History eDC 12.47.01 or later
printing or Java VM v12 Java VM v12 Install version
authentication by History Update Tool 12.47.01 or later
using a solution
product
SC899 When rebooting D238/D239/D242 System/Copy Install version 1.11
after updating a Firmware History firmware or later
firmware
SC899 When printing a D238/D239/D242 PDF firmware Install version 1.10
PDF file that Firmware History or later
contains graphics
or text via PDF
Direct
SC899 When Job Logs D0AC/D0AD/D0AF NetworkDocBox Install version 1.02
are being Firmware History firmware or later
collected D238/D239/D242 NetworkDocBox Install version 1.06
SC899 The document D0AC/D0AD/D0AF NetworkDocBox Install version 1.02
being faxed is Firmware History firmware or later
targeted for D238/D239/D242 NetworkDocBox Install version 1.06
capture, and the Firmware History firmware or later
fax is sent
SC899 When printing a D242 Firmware PCL firmware Install version 1.13
PCL job which History or later
contains images
via host printing
SC899 If there is a large D242 Firmware PDF firmware Install version 1.11
number of History or later
different D238/D239 PDF firmware Install version 1.02
characters used Firmware History or later
in a print job
SC899 While printing D242 Firmware PDF firmware Install version 1.11
via PDF Direct if History or later
a job includes D238/D239 PDF firmware Install version 1.02
more than 500 Firmware History or later
pages
SC899 When scanning D238/D239/D242 Scanner Install version
a document with Firmware History firmware 01.07 or later
OCR
SC899 When logging in Java VM v12 Java VM v12 Install version
from a keyboard History std for eDC 12.55.02 or later
firmware
Java VM v12
std UpdateTool
firmware
Page 26 of 47
SC899 When a watermark D0AC/D0AD/D0AF IRIPS PDF Install version
is printed from the Firmware History firmware 1.04 or later
V4 driver
SC899 If scanning while D238/D239/D242 Scanner Install version
"Download File Firmware History firmware 01.11 or later
Directly from URL
Link" is set to On,
"Insert Additional
Email Info" is set to
Off, and OCR is
enabled
SC990 When recovering D238/D239/D242 Engine Install version
from a jam or after a Firmware History firmware 1.04:02 or later
tray is loaded with
paper following a
tray empty
SC990 MP C3004/C3504 D238/D239 Firmware error Temporary
only: The machine is Firmware History measure: Set
printing a job of two SP2-250-001 to
sheets or more, “0” (OFF).
Paper used is A4/LT Firmware will be
LEF, or shorter, Job modified later.
is interrupted such
as due to paper end.
SC990 After an SC reboot D238/D239/D242 Printer Install version
occurs, the window Firmware History firmware 1.05 or later
stating that the D238/D239/D242 System/Copy Install version
automatic reboot Firmware History firmware 1.09 or later
has occurred is not
closed, and SDK-J
applications cannot
be started
SC990 If the tray runs out of D238/D239/D242 Engine Install version
paper or a misfeed Firmware History firmware 1.08:02 or later
occurs with the last
page of the job
SC990 After cancelling D0AC/D0AD/D0AF System/Copy Install version
scanning Firmware History firmware 1.05 or later
D238/D239/D242 System/Copy Install version
Firmware History firmware 1.17 or later
SC991 When entering D238/D239/D242 System/Copy Install version
energy saver mode. Firmware History firmware 1.04 or later
Controller logs are
not saved
SC991 When using an D238/D239/D242 System/Copy Install version
application on Firmware History firmware 1.09 or later
@Remote
connected machines
Page 27 of 47
SC991 When Job Logs are D0AC/D0AD/D0AF NetworkDocBox Install version 1.02 or
being collected Firmware History firmware later
SC991 The document being D0AC/D0AD/D0AF NetworkDocBox Install version 1.02 or
faxed is targeted for Firmware History firmware later
capture, and the fax is
sent
SC991 After cancelling D0AC/D0AD/D0AF System/Copy Install version 1.05 or
scanning Firmware History firmware later
D238/D239/D242 System/Copy Install version 1.17 or
SC998 When the machine is SOP2 Application Cheetah System Install version 1.24.1
woken from sleep Software History firmware or later
mode by the
proximity sensor
SC998 If Streamline NX and Java VM v12 Java VM v12 std Install version
CAP v2 are installed History for eDC firmware 12.53.01 or later
Java VM v12 Java VM v12 std Install version
History UpdateTool 12.53.01 or later
SC998 When powering on if D238/D239/D242 System/Copy Install version 1.14 or
an ESA application Firmware History firmware later
is set as a function
priority
Java VM related When doing location- Java VM v12 Java VM v12 for Install version 12.47.01
SC free printing or History eDC or later
authentication by Java VM v12 Java VM v12 Install version 12.47.01
using a solution History Update Tool or later
product
"Unfortunately, When turning off the SOP2 Application CheetahSystem Install version 1.07.1 or
Web Browser main switch Software History firmware later
NX has
stopped."
"Unfortunately, When exporting the SOP2 Application Application Site Install version 1.02.02
Application Site device settings to a Software History for eDC or later
has stopped." storage device from
System Settings
"All the pages When blank pages D238/D239/D242 Scanner firmware Install version 01.01 or
are detected as are scanned while Firmware History later
blank. No file "Delete Blank Page"
was created." is enabled in the OCR
settings
"Original is being When Quick Scan is SOP2 Application Simple Scan for Install version 1.07 or
scanned by displayed after the Software History eDC later
another TWAIN application is
function." completed
scanning
Page 28 of 47
Unspecified When Application Site SOP2 Application Application Site for Install version 1.02.02 or
error message is opened Software History eDC later
Unspecified When a machine SOP2 Application Cheetah System Install version 1.11 or
error setting is changed Software History firmware later
from WIM while in
energy saver mode
Unspecified Connection error D238/D239/D242 System/Copy Install version 1.09 or
error message appears Firmware History firmware later
mistakenly on
@Remote connected
machines
Unspecified If printing a job when D238/D239/D242 PCL firmware Install version 1.11 or
error Unauthorized Copy Firmware History later
Prevention is enabled
and there are
asterisks in the "Enter
User Text".
Unspecified Appears when SOP2 Application Cheetah System Install version 1.09 or
warning activating iWnnIME Software History firmware later
Error not When scanning a size SOP2 Application Simple Scan for Install version 1.07 or
displayed that is too small for Software History eDC later
the ADF
Error not Fax: Upon an error, D238/D239/D242 Fax firmware Install version 03:00:00
displayed the error message in Firmware History or later
the status check
window disappears
and the status check
LED turns OFF
Error not A fax message cannot D238/D239/D242 GWFCU3.8- Install version 05:00:00
displayed be sent and remains Firmware History 11(WW) firmware or later
in the machine
without an error
message
Error not After the device is SOP2 Application PrinterInfo for eDC Install version 1.11 or
displayed restarted, error Software History firmware later
messages are not
displayed
Error not Jam alert not D238/D239/D242 System/Copy Install version 1.11 or
displayed displayed when Firmware History firmware later
there is a paper size D0AC/D0AD/D0AF System/Copy Install version 1.05 or
mismatch Firmware History firmware later
Error not Error messages SOP2 Application MediaPrtScn for Install version 1.17 or
displayed briefly appear and Software History eDC firmware later
then disappear
Network error When using wireless D238/D239/D242 Fax firmware Install version 03:00:00
message LAN and IP fax Firmware History or later
appears falsely D238/D239/D242 RemoteFax Install version 02:00:00
D238/D239 GWFCU3.8- Install version 03:00:00
Firmware History 11(WW) firmware or later
Page 29 of 47
"Connection When the power button and SOP2 Application Simple Scan for Install version 1.09 or
with the then "Cancel" is pressed Software History eDC later
machine has during energy saving mode
failed"
"Quick SOP2 Application SimpleScan for Install version 1.10 or
Scanner isn't Software History eDC firmware later
responding.
Do you want
to close it?"
Wrong error A message about the SOP2 Application Application Site Install version 1.04.05
message Application Site closing Software History for eDC or later
appears after correcting a firmware
setting error for the drum
unit
“Please wait” When the Printer SOP2 Application PrinterInfo for Install version 1.11 or
application is opened after Software History eDC firmware later
the device resumes from
sleep mode
‘Incorrect Displayed at machine D238/D239/D240/D2 . Do the procedure in
firmware is installation 41/D242 -028 the TSB
installed’
Other An error message SOP2 Application Cheetah Install version 1.24.1
indicates that part of the Software History System or later
import failed when firmware
executing "Export" and
"Import" in user tools
Wrong error A message about the SOP2 Application Application Install version
message Application Site closing Software History Site for eDC 1.04.05 or later
appears after correcting a firmware
setting error for the drum
unit
“Please When the Printer SOP2 Application PrinterInfo for Install version 1.11
wait” application is opened Software History eDC firmware or later
after the device resumes
from sleep mode
‘Incorrect Displayed at machine TBA Do the procedure in
firmware is installation the TSB.
installed’
Page 30 of 47
8. OPTIONAL UNITS
Finisher If the front door is D3B8 Firmware Finisher Install version
SR3210/SR3220 opened and closed, History SR3210 firmware 01.030:05 or later
the paper exit motor D3B9 Firmware Booklet Finisher Install version
continues to rotate. History SR3220 firmware 01.030:04 or later
Finisher Jam 223 D3B8 - 002 An excessive load Clean the shaft of the
SR3210/SR3220 is generated due shift exit roller.
to a foreign
substance on the
shaft of the shift
exit roller.
Finisher SR3220: The staple D3B9 Firmware Booklet Finisher Install version
SR3210/SR3220 on the booklet is bent, History SR3220 firmware 01.050:04 or later
because the stapler
does not activate at
the correct time.
Finisher SR3230 Continuously running D238/D239/D242 Engine firmware Install version 1.04:02
mixed size stapling Firmware History or later
jobs causes a stapling
failure.
Finisher SR3230 Stacking is poor with D3BA/D3BB Finisher Install version
jobs run on small Firmware History SR3230 firmware 01.030:07 or later
paper sizes that use
shift mode
Finisher SR3230 Stacking is poor with D3BA/D3BB Finisher Install version
staple jobs using the Firmware History SR3230 firmware 01.030:07 or later
shift mode
Finisher SR3230 Tray full status is not D3BA/D3BB Finisher Install version
detected for saddle- Firmware History SR3230 firmware 01.030:07 or later
stitched booklets
Finisher SR3230 The shift jogger does D3BA/D3BB Finisher Install version
not initialize when Firmware History SR3230 firmware 01.040:07 or later
switching
from shift mode to
another mode, and
interferes with paper
Finisher SR3230 Stapled booklets are D3BA/D3BB Finisher Install version
not aligned properly Firmware History SR3230 firmware 01.050:07 or later
on the exit tray
Finisher SR3230 The last sheet of a job D3BA/D3BB Finisher Install version
fed out using the shift Firmware History SR3230 firmware 01.080:07 or later
mode is not stacked
properly, if A4LEF or
smaller.
Finisher SR3230/ One or more sheets D3BA - 002 The edge of the Re-attach the guide
SR3240 (A4/LT or smaller) guide Mylar Mylar (see the
protrude from the protrudes over the procedure in the TSB).
stack when the paper exit roller.
sheet(s) are fed out to
the tray late.
Finisher SR3230/ Staple misalignment, if D3BA/D3BB Finisher Install version
SR3240 switched from shift Firmware History SR3230 firmware 01.060:07 or later
mode to edge staple
mode.
Page 31 of 47
Finisher Staple misalignment: D3BA/D3BB Finisher Install version 01.070:07
SR3230/ Booklets Firmware History SR3230 firmware or later
SR3240
Finisher Banner paper and D3BA 005 The sheets hit Attach a mylar (P/N
SR3230/ envelopes are stacked the top cover D3BB7495). See the
SR3240 poorly. when fed out. TSB for the procedure.
Staple-less Cannot be used when D238/D239/D242 Printer firmware Install version 1.08 or
stapling the staple cartridge is Firmware History later
empty or removed
Applications Several application SOP2 FaxInfoWidget for Install version 1.02 or
names were incorrect. Application eDC later
Software History
SOP2 LanguageWidget Install version 1.03 or
Application for eDC later
Software History
Applications If the machine is shut Java VM v12 Java VM v12 Install version 12.28.05
down while Java VM is History Update Tool or newer
starting up, Java VM Java VM v12 Java VM v12 for Install version 12.28.05
does not activate the History eDC firmware or newer
next time the machine is
powered on.
Applications Error if an ESA Java VM v12 Java VM v12 Install version 12.28.05
application is uninstalled History Update Tool or newer
with the extended Java VM v12 Java VM v12 for Install version 12.28.05
features of WIM History eDC firmware or newer
Applications When a job is done D238/D239/D242 Scanner firmware Install version 01.01 or
using the TWAIN driver, Firmware History later
the legacy Scanner
application is displayed.
Applications When a job is done D238/D239/D242 Scanner firmware Install version 01.01 or
using Smart Scanner, Firmware History later
the legacy Scanner
application is opened
Applications Cannot switch to the D238/D239/D242 System/Copy Install version 1.04 or
batch mode during a Firmware History firmware later
Smart Copy application
job
Applications Installation of the SLNX D238/D239/D242 System/Copy Install version 1.05 or
Hybrid mode application Firmware History firmware later
not completed.
Applications Cannot use applications Java VM v12 Java VM v12 for Install version 12.35.01
because Java VM does History eDC firmware or later
not activate. Java VM v12 Java VM v12
History Update Tool
Page 32 of 47
Applications When installing an SOP2 Cheetah System Install version 1.11 or
application using an SD Application firmware later
card, the Legacy UI Software History
firmware is uninstalled or
part of the application
fails to be installed.
Applications Licenses of applications SOP2 Cheetah System Install version 1.09 or
installed via the Application firmware later
Application Site cannot Software History
be renewed
Applications Hybrid applications can SOP2 Cheetah System Install version 1.09 or
be installed by using an Application firmware later
invalid product key via Software History
the Application Site.
Applications Cannot open the SOP2 Cheetah System Install version 1.12 or
Application Site Application firmware later
Software History
Applications The QR code application SOP2 QRCodeforSDC Install version 2.1.2 or
quits when opening the Application for eDC firmware later
settings in Taiwanese Software History
models.
Applications The QR code application SOP2 Cheetah System Install version 1.15 or
quits when started up in Application firmware later
Taiwanese models. Software History
Applications Upload of scan data with SOP2 Cheetah System Install version 1.15 or
Web BrowserNX fails Application firmware later
Software History
Applications Smart Scanner SOP2 Simple Scan for Install version 1.09 or
application shuts down Application eDC later
Software History
Applications When the "Check" SOP2 Simple Scan for Install version 1.09 or
button is pressed in Application eDC later
Smart Scanner, an error Software History
occurs.
Applications SDK applications do not D238/D239/D242 System/Copy Install version 1.08 or
behave properly Firmware History firmware later
Java VM v12 Java VM v12 Install version 12.45.00
History Update Tool or newer.
Java VM v12 Java VM v12 for
Applications SDK applications do not D238/D239/D242 Java VM Install version 12.45.00
behave properly Firmware History firmware bug or newer.
Applications Failure when uploading SOP2 Cheetah System Install version 1.18 or
files to a web server via Application firmware later
a web application Software History
Applications MediaPrtScn closes SOP2 MediaPrtScn for Install version 1.12 or
unexpectedly when on Application eDC firmware later
the "Print settings" Software History
screen
Page 33 of 47
Applications Measurements shown in SOP2 SimpleScan for Install version 1.10
Quick Scanner are not Application eDC firmware or later
correct Software History
Applications Various problems with SOP2 SimpleScan for Install version 1.11
Quick Scanner Application eDC firmware or later
Software History
Applications The "Preview" and SOP2 MediaPrtScn for Install version 1.14
"Selected" buttons are Application eDC firmware or later
active before a file is Software History
selected.
Applications A file can be printed even if SOP2 MediaPrtScn for Install version 1.14
it is deleted on the "Confirm Application eDC firmware or later
File" screen Software History
Applications The amount of toner SOP2 MediaPrtScn for Install version 1.14
remaining is not reflected Application eDC firmware or later
immediately Software History
Applications The application being used SOP2 MediaPrtScn for Install version 1.14
to print unexpectedly Application eDC firmware or later
closes Software History
Applications Quick Print Release: 17 x SOP2 PrinterSJob for Install version 1.59
22 paper in the input tray is Application eDC firmware or later
displayed as 11 x 17 Software History
Applications Quick Print Release: The SOP2 PrinterSJob for Install version 1.59
application screen is Application eDC firmware or later
blacked out when it is Software History
reopened
Applications Quick Print Release: SOP2 PrinterSJob for Install version 1.59
Cannot start after the Application eDC firmware or later
device resumes operating Software History
from energy-saving mode
Applications Printer Bit Switch #12-5 SOP2 PrinterSJob for Install version 1.59
does not behave properly Application eDC firmware or later
Software History
Applications Notifications are not D238/D239/D242 Printer firmware Install version 1.06
displayed in MFP Firmware History or later
applications
Applications Wrong Product ID used SOP2 PrinterSJob for Install version 1.60
Application eDC firmware or later
Software History
Applications Destinations missing from SOP2 SimpleScan for Install version 1.12
Quick Scanner Application eDC firmware or later
Software History
Applications Cannot use required Java VM v12 Java VM v12 for Install version
version of Java VM after History eDC 12.47.01 or later
replacing the controller Java VM v12 Java VM v12 Install version
board History Update Tool 12.47.01 or later
Applications Java VM does not Java VM v12 Java VM v12 for Install version
recognize a change in History eDC 12.47.01 or later
relationship between the Java VM v12 Java VM v12 Install version
host name and the IP History Update Tool 12.47.01 or later
address on the DNS server
Applications An error occurs when trying D238/D239/D242 Printer firmware Install version 1.0７
to display a preview in the Firmware History or later
Print (Memory Storage
Device) application.
Page 34 of 47
Applications Scanner application ends SOP2 SmartScan for Install version 1.13
abnormally Application eDC firmware or later
Software History
Applications The application aborts SOP2 MediaPrtScn for Install version 1.17
while trying to print via the Application eDC firmware or later
bypass tray. Software History
Applications The application is SOP2 MediaPrtScn for Install version 1.17
unresponsive when many Application eDC firmware or later
jobs via ADF are scanned. Software History
Applications Some Smart SDK SOP2 Firmware bug Install newer
applications are deleted Application Cheetah System
with CheetahSystem v1.21. Software History firmware
Applications SDK applications cannot Java VM v12 Java VM v12 std Install version
start during the boot History for eDC firmware 12.53.01 or later
process due to a Java VM Java VM v12 Java VM v12 std Install version
error History UpdateTool 12.53.01 or later
Applications Cannot install Java VM v12 Java VM v12 std Install version
applications remotely History for eDC firmware 12.53.01 or later
Java VM v12 Java VM v12 std Install version
Applications Cannot apply profiles or Java VM v12 Java VM v12 std Install version
retrieve device History for eDC firmware 12.53.01 or later
information Java VM v12 Java VM v12 std Install version
Fiery controller The controller falsely D3BN Fiery Color Controller Install the required
responds to a Patch History E-23C system patch(es)
communication targeted to software version
a different IP address 1.0.
Browser Webpages not displayed SOP2 Cheetah System Install version 1.09
properly in the web browser Application firmware or later
when connected to a proxy Software History
server.
Browser Sound from the video still SOP2 Cheetah System Install version 1.12
plays after returning to the Application firmware or later
Home screen Software History
Browser Cannot print from browser SOP2 Cheetah System Install version 1.13.1
screen Application firmware or later
Software History
Card reader Does not respond SOP2 Cheetah System Install version 1.17.1
Application firmware or later
Software History
Page 35 of 47
Finisher Banner paper and D3BA - 003 The sheets hit the top Attach a
SR3230/ envelopes are stacked cover when fed out. mylar (P/N
SR3240 poorly. D3BB7495).
See the
TSB for the
procedure.
Staple-less Cannot be used when D238/D239/D242 Printer firmware Install
stapling the staple cartridge is Firmware History version
empty or removed 1.08 or later
Applications Several application names SOP2 Application FaxInfoWidget for eDC Install
were incorrect. Software History version 1.02
or later
SOP2 Application LanguageWidget for eDC Install
Software History version 1.03
or later
Applications If the machine is shut Java VM v12 Java VM v12 Update Tool Install
down while Java VM is History version
starting up, Java VM does 12.28.05 or
not activate the next time newer
the machine is powered Java VM v12 Java VM v12 for eDC Install
on. History firmware version
12.28.05 or
newer
Applications Error if an ESA application Java VM v12 Java VM v12 Update Tool Install
is uninstalled with the History version
extended 12.28.05 or
features of WIM newer
Java VM v12 Java VM v12 for eDC Install
History firmware version
12.28.05 or
newer
Applications When a job is done using 238/D239/D242 Scanner firmware Install
the TWAIN driver, the Firmware History version
legacy Scanner application 01.01 or
is displayed. later
Applications When a job is done using 238/D239/D242 Scanner firmware Install
Smart Scanner, the legacy Firmware History version
Scanner 01.01 or
application is opened later
Applications Cannot switch to the batch 238/D239/D242 System/Copy firmware Install
mode during a Smart Copy Firmware History version 1.04
application job or later
Applications Installation of the SLNX 238/D239/D242 System/Copy firmware Install
Hybrid mode application Firmware History version 1.05
not completed. or later
Applications Cannot use applications Java VM v12 Java VM v12 for eDC Install
because Java VM does not History firmware version
activate. Java VM v12 Java VM v12 Update Tool 12.35.01 or
History later
Applications When installing an SOP2 Application Cheetah System firmware Install
application using an SD Software History version 1.11
card, the Legacy UI or later
firmware is uninstalled or
part of the application fails
to be installed.
Page 36 of 47
Applications Licenses of applications SOP2 Application Cheetah System firmware Install
installed via the Application Software History version 1.09
Site cannot be renewed or later
Applications Hybrid applications can be SOP2 Application Cheetah System firmware Install
installed by using an Software History version 1.09
invalid product key via the or later
Application Site.
Applications Cannot open the SOP2 Application Cheetah System firmware Install
Application Site Software History version 1.12
or later
Applications The QR code application SOP2 Application QRCodeforSDC Install
quits when opening the Software History for eDC firmware version
settings in Taiwanese 2.1.2 or later
models.
Applications The QR code application SOP2 Application Cheetah System firmware Install
quits when started up in Software History version 1.15
Taiwanese models. or later
Applications Upload of scan data with SOP2 Application Cheetah System firmware Install
Web BrowserNX fails Software History version 1.15
or later
Applications Smart Scanner application SOP2 Application Simple Scan for eDC Install
shuts down Software History version 1.09
or later
Applications When the "Check" button SOP2 Application Simple Scan for eDC Install
is pressed in Smart Software History version 1.09
Scanner, an error occurs. or later
Applications SDK applications do not D238/D239/D242 System/Copy firmware Install
behave properly Firmware History version 1.08
or later
Java VM v12 Java VM v12 Update Tool Install
History version
Java VM v12 Java VM v12 for eDC 12.45.00 or
History firmware newer.
Applications SDK applications do not Java VM v12 Java VM firmware bug Install
behave properly History version
12.45.00 or
newer.
Applications Failure when uploading SOP2 Application Cheetah System firmware Install
files to a web server via a Software History version 1.18
web application or later
Applications MediaPrtScn closes SOP2 Application MediaPrtScn for eDC Install
unexpectedly when on the Software History firmware version 1.12
"Print settings" screen or later
Applications Measurements shown in SOP2 Application SimpleScan for eDC Install
Quick Scanner are not Software History firmware version 1.10
correct or later
Applications Various problems with SOP2 Application SimpleScan for eDC Install
Quick Scanner Software History firmware version 1.11
or later
Applications The "Preview" and SOP2 Application MediaPrtScn for eDC Install
"Selected" buttons are Software History firmware version 1.14
active before a file is or later
selected.
Applications A file can be printed even if SOP2 Application MediaPrtScn for eDC Install
it is deleted on the Software History firmware version 1.14
"Confirm File" screen or later
Page 37 of 47
Applications The amount of toner SOP2 Application MediaPrtScn for eDC Install
remaining is not reflected Software History firmware version 1.14
immediately or later
Applications The application being used SOP2 Application MediaPrtScn for eDC Install
to print unexpectedly Software History firmware version 1.14
closes or later
Applications Quick Print Release: 17 x SOP2 Application PrinterSJob for eDC Install
22 paper in the input tray is Software History firmware version 1.59
displayed as 11 x 17 or later
Applications Quick Print Release: The SOP2 Application PrinterSJob for eDC Install
application screen is Software History firmware version 1.59
blacked out when it is or later
reopened
Applications Quick Print Release: SOP2 Application PrinterSJob for eDC Install
Cannot start after the Software History firmware version 1.59
device resumes operating or later
from energy-saving mode
Applications Printer Bit Switch #12-5 SOP2 Application PrinterSJob for eDC Install
does not behave properly Software History firmware version 1.59
or later
Applications Notifications are not D238/D239/D242 Printer firmware Install
displayed in MFP Firmware History version 1.06
applications or later
Applications Wrong Product ID used SOP2 Application PrinterSJob for eDC Install
Software History firmware version 1.60
or later
Applications Destinations missing from SOP2 Application SimpleScan for eDC Install
Quick Scanner Software History firmware version 1.12
or later
Applications Cannot use required Java VM v12 Java VM v12 for eDC Install
version of Java VM after History version
replacing the controller 12.47.01 or
board later
Java VM v12 Java VM v12 Update Tool Install
History version
12.47.01 or
later
Applications Java VM does not Java VM v12 Java VM v12 for eDC Install
recognize a change in History version
relationship between the 12.47.01 or
host name and the IP later
address on the DNS Java VM v12 Java VM v12 Update Tool Install
server History version
12.47.01 or
later
Applications An error occurs when D238/D239/D242 Printer firmware Install
trying to display a Firmware History version 1.0
preview in the Print ７ or later
(Memory Storage Device)
application.
Applications Scanner application SOP2 Application SmartScan for eDC Install
ends abnormally Software History firmware version
1.13 or later
Applications The application aborts SOP2 Application MediaPrtScn for eDC Install
while trying to print via Software History firmware version
the bypass tray. 1.17 or later
Page 38 of 47
Applications The application is SOP2 MediaPrtScn Install version
unresponsive when many jobs Application for eDC 1.17 or later
via ADF are scanned. Software firmware
History
Fiery controller The controller falsely responds D3BN Fiery Color Install the
to a communication targeted to Patch History Controller E- required
a different IP address 23C system patch(es)
software
version 1.0.
Browser Webpages not displayed properly SOP2 Cheetah Install version
in the web browser when Application System 1.09 or later
connected to a proxy server. Software firmware
History
Browser Sound from the video still plays SOP2 Cheetah Install version
after returning to the Home Application System 1.12 or later
screen Software firmware
History
Browser Cannot print from browser screen SOP2 Cheetah Install version
Application System 1.13.1 or later
Software firmware
History
Card reader Does not respond SOP2 Cheetah Install version
Application System 1.17.1 or later
Software firmware
History
Page 39 of 47
9. IMAGE PROBLEMS
Part or all of Some lines and/or D238/D239/D242 PCL firmware Install version 1.09
the image is borders missing from Firmware History or later
missing PCL jobs
Part or all of When printing with the D238/D239/D242 PDF firmware Install version 1.10
the image is PS3 driver Firmware History or later
missing
Part or all of A pattern put on top of an D238/D239/D242 PCL firmware Install version 1.13
the image is image or graphic is Firmware History or later
missing blacked out
Part or all of When direct printing a D238/D239/D242 PDF firmware Install version 1.11
the image is PDF job that contains a Firmware History or later
missing content stream D238/D239/D242 PDF firmware Install version 1.02
Firmware History or later
Characters When characters that D238/D239/D242 PCL firmware Install version 1.10
missing contain the incorrect Firmware History or later
TrueType font data are
printed
Data missing In the "Printing text and D0AC/D0AD/D0AF System/Copy Install version 1.05
serial numbers" mode, Firmware History firmware or later
blank text with serial
numbers cannot be
copied
Color Output color appears D238/D239/D242 Engine firmware Install version
different between Met-C2 Firmware History 1.05:02 or later
and Met-C1 when printed D238/D239/D242 Engine firmware Install version
in two-color mode. Firmware History 1.05:04 or later
Color The tone of the color D238/D239/D242 Engine firmware Install version
suddenly changes during Firmware History 1.08:02 or later
printing. D238/D239/D242 Engine firmware Install version
Firmware History 1.08:04 or later
Abnormal When sending or D238/D239/D242 GWFCU3.8-11(WW) Install version
image (not receiving an IP-Fax Firmware History firmware 04.00.00 or later
specified)
USB memory Saving a scanned file to a D238/D239/D242 System/Copy Install version 1.07
USB memory stick Firmware History firmware or later
corrupts the file
Feature not Erase Border works D238/D239/D242 System/Copy Install version 1.09
working incorrectly when selecting Firmware History firmware or later
the original paper size
with two spread pages
Blurred image When printing a PCL5 D238/D239/D242 PCL firmware Install version 1.12
job, black text is drawn by Firmware History or later
using process black
Grainy image If printed from a PCL D3BN Fiery Patch FIT101373991.ps Color Controller E-
driver with 600dpi setting History 23C system
software version
1.0.
Incorrect When printing a PCL5 D238/D239/D242 PCL firmware Install version 1.12
image density job, black text is drawn by Firmware History or later
using process black
Background Image background is D238/D239/D242 PCL firmware Install version 1.12
filled in Firmware History or later
Page 40 of 47
10. MECHANICAL/ELECTRICAL
Noise When the jogger D3BA/D3BB Firmware Finisher Install version
goes back to home History SR3230 firmware 01.060:07 or later
position after the end
of a job or during
initialization
Noise After continuously D238/D239/D242 Firmware Engine firmware Install version
printing 20 or more History 1.08:02 or later
pages D238/D239/D242 Firmware Engine firmware Install version
History 1.08:04 or later
Noise When the machine D238/D239/D242 Firmware Engine firmware Install version
stops due to a waste History 1.08:02 or later
toner bottle full D238/D239/D242 Firmware Engine firmware Install version
detection while History 1.08:04 or later
printing 10 or more
pages
Noise If a jam occurs while D238/D239/D242 Firmware Engine firmware Install version
the fusing History 1.08:02 or later
temperature is high, D238/D239/D242 Firmware Engine firmware Install version
for example, while History 1.08:04 or later
continuously running
jobs, and the fusing
unit attempts to
prevent its
temperature from
further increasing
Noise Squeaking noise D243/D244 - 007 Not enough Spread some of the
when the scanner grease is applied grease that is on
carriage moves while to the side surface the top of the guide
taking a copy using of the guide rod rod to both sides of
the exposure glass the guide rod,
where contact is
made with the
bearings.
IMPORTANT:
Spread the grease
with your finger or
a piece of paper.
DO NOT use a
screw driver
Noise Vibration of the D0AC/D0AD/D0AF Firmware Engine firmware Install version
reverse motor, if History 1.10:02 or later
duplexing in low D0AC/D0AD/D0AF Firmware Engine firmware Install version
speed mode History 1.10:04 or later
Broken part The front lever is D238/D239/D242 Firmware The lever was Replace the lever
broken when the History modified earlier, (P/N: D2399901).
duplex unit is opened but that made it
and closed weaker
Remaining Remaining amount SOP2 Application Software TonnerWidget for Install version 1.05
toner of toner displayed on History eDC or later
detection the widget is
incorrect
Page 41 of 47
Anti- Does not turn on D238/D239/D240/D241/D242 The temperature Replace the heater
condensation following an - 032 fuse is not a with a modified
heater extended period of suitable type.
use component 100-120V:
D2389902
200-240V:
D2389903
Motor does If JAM 360 occurs, D3BA/D3BB Firmware Finisher SR3230 Install version
not stop the transfer motor History firmware 01.100:07 or later
does not stop D690 Firmware History InnerFin_SR3130 Install version
firmware 01.100:02 or later
D3B8 Firmware History Finisher Install version
SR3210 firmware 01.060:05 or later
D3B9 Firmware History Booklet Finisher Install version
SR3220 firmware 01.070:04 or later
Page 42 of 47
11. OTHERS
Machine is When recovering from D238/D239/D242 Engine firmware Install version 1.04:02 or
slow a jam or after a tray is Firmware History later
loaded with paper
following a tray empty
Machine is When a spreadsheet D238/D239/D242 PDF firmware Install version 1.05 or
slow containing many cells Firmware History later
with patterns that are
different from the
default pattern
is printed from
Microsoft Excel 2013
Machine is Stapled jobs are D3BA/D3BB Finisher Install version 01.050:07
slow ejected slowly Firmware History SR3230 firmware or later
Machine is Recovering from D238/D239/D242 System/Copy Install version 1.07 or
slow energy saver mode Firmware History firmware later
takes about 5 seconds
longer than usual
Machine is When using PDF D238/D239/D242 PDF firmware Install version 1.06 or
slow Direct Print Firmware History later
Machine is Paper takes a long D238/D239/D242 Scanner Install version 01.07 or
slow time to feed if a lot Firmware History firmware later
of destinations are
set for scanner or
fax
Machine is It takes time to D0AC/D0AD/D0AF Printer firmware Install version 1.03 or
slow resume a job if it is Firmware History later
suspended while the D238/D239/D242 Printer firmware Install version 1.11 or
device is in Energy Firmware History later
Saver mode
Machine stalls MP C3004/C3504 D238/D239/D242 Firmware error Temporary measure: Set
only: The machine is Firmware History SP2-250-001 to “0”
printing a job of two (OFF).
sheets or more, Paper Firmware will be modified
used is A4/LT LEF, or later.
shorter, Job is
interrupted such as
due to paper end.
Machine stalls "Scanning" appears, if D238/D239/D242 Engine firmware Install version 1.06:02 or
the last page is fed Firmware History later
and a page is added
in batch mode on the
SPDF.
Machine stalls If logged in using CAP D238/D239/D242 System/Copy Install version 1.06 or
and the device enters Firmware History firmware later
Energy Save mode
Machine stalls When sending or D238/D239/D242 GWFCU3.8- Install version 04.00.00 or
receiving an IP-Fax Firmware History 11(WW) firmware later
Machine stalls When using the SPDF D238/D239/D242 System/Copy Install version 1.07 or
Machine stalls When an application D238/D239/D242 System/Copy Install version 1.08 or
accesses the HDD Firmware History firmware later
after turning ON the
power
Page 43 of 47
Machine stalls When IC card D238/D239/D242 System/Copy Install version 1.08 or
authentication is used Firmware History firmware later
to recover from
Energy Save Mode.
Machine stalls If the machine D238/D239/D242 Engine firmware Install version 1.09:02 or
receives a job Firmware History later
immediately after Install version 1.09:04 or
completing a job later
Install version 1.09:02 or
later
Machine stalls When image log D238/D239/D242 Network DocBox Install version 1.07 or
capture is enabled Firmware History firmware later
and a large number GWFCU3.8- Install version 09.00.00
of jobs are done, 11(WW) or later
capture cannot be firmware
executed
Machine stalls When logging in and D238/D239/D242 System/Copy Install version 1.16 or
logging out Firmware History firmware later
repeatedly by IC
card
Machine stalls If a job includes text D238/D239/D242 PDF firmware Install version 1.12 or
outside the printable Firmware History later
area of the page D238/D239/D242 PDF firmware Install version 1.02 or
Machine stalls During PDF direct D238/D239/D242 PDF firmware Install version 1.12 or
printing if a job Firmware History later
contains a Bezier D238/D239/D242 PDF firmware Install version 1.02 or
curve Firmware History later
Machine stalls During PDF direct D238/D239/D242 PDF firmware Install version 1.12 or
printing if a spot Firmware History later
color is used D238/D239/D242 PDF firmware Install version 1.02 or
Machine stalls When printing a D238/D239/D242 PCL firmware Install version 1.14 or
heavy-duty job Firmware History later
Machine stalls Image log capture D0AC/D0AD/D0AF Network DocBox Install version 1.03 or
cannot be executed Firmware History firmware later
and the device will
freeze
Machine stalls Caused by failed D0AC/D0AD/D0AF System/Copy Install version 1.05 or
login authentication Firmware History firmware later
from user IDs with
certain Chinese
characters
Machine stalls The machine stalls D0AC/D0AD/D0AF Engine firmware Install version 1.11:02
in "Printing" status, Firmware History or later
if switched to the
Silent mode while
the engine is OFF
Machine MP C3004/C3504 D238/D239/D242 Firmware error Temporary measure: Set
reboots only: The machine is Firmware History SP2-250-001 to “0”
printing a job of two (OFF).
sheets or more, Paper Firmware will be modified
used is A4/LT LEF, or later.
shorter, Job is
interrupted such as
due to paper end.
Page 44 of 47
Machine The operation panel SOP2 Application Cheetah System Install version 1.24.1 or
reboots become blurred and Software History firmware later
lines appear, and
then the machine
reboots
Machine does When attempted to D238/D239/D242 System/Copy Install version 1.11 or
not reboot reboot the machine to Firmware History firmware later
resolve an SC,
"Reboot will done
automatically"
appears but the
machine is not
rebooted
Machine When entering energy SOP2 Application Cheetah System Install version 1.11 or
reboots saver mode Software History firmware later
Machine The machine returns D238/D239/D242 System/Copy Install version 1.18 or
enters the to Engine ON mode Firmware History firmware later
wrong mode when the proximity
sensor is triggered,
but it should return
to Pre-recovery
mode
Firmware Firmware for a D238/D239/D242 System/Copy Install version 1.04 or
update different optional Firmware History firmware later
paper tray unit can be
updated
Firmware Package RFU fails D238/D239/D242 System/Copy Install version 1.06 or
update Firmware History firmware later
Firmware Package ARFU fails SOP2 Application Cheetah System Install version 1.15 or
update Software History firmware later
Firmware Error 22 during ARFU D238/D239/D242 System/Copy Install version 1.08 or
update Firmware History firmware later
Firmware ARFU fails D238/D239/D242 Engine firmware Install version 1.09:02 or
update Firmware History later
later
later
Firmware The wrong JavaVM Java VM v12 Java VM v12 std Install version 12.55.02
update firmware can be History for eDC firmware or later
installed on any Java VM v12 std
machine, possibly UpdateTool
causing errors with firmware
JavaVM or bootup
failing
Firmware If RFU is carried out D238/D239/D242 System/Copy Install version 1.17 or
update while SC672 is Firmware History firmware later
occurring, RFU fails
and the machine
cannot recover until
the main power is
turned OFF/ON
Energy saver Recovery time when D238/D239/D242 System/Copy Install version 1.04 or
mode starting a job is Firmware History firmware later
different from when
using the operation
panel
Page 45 of 47
Energy saver If a USB numeric SOP2 Application Cheetah System Install version 1.13.1 or
mode keypad is connected, Software History firmware later
the machine cannot
enter the sleep mode
Energy saver Cannot recover from D238/D239/D242 System/Copy Install version 1.09 or
mode energy saver mode Firmware History firmware later
Energy saver Does not wake up SOP2 Application Cheetah System Install version 1.17.1 or
mode from sleep mode Software History firmware later
when attempting to
log in with the IC card
Energy saver Does not wake up SOP2 Application Cheetah System Install version 1.18 or
mode from sleep mode Software History firmware later
SP mode Cannot enter SP D238/D239/D242 System/Copy Install version 1.05 or
mode, if the proximity Firmware History firmware later
sensor activates
during the
entry process
Cannot do any After attempting to D238/D239/D242 Network DocBox Install version 1.02 or
jobs back up the address Firmware History firmware later
book from Device
Manager NX
Copying does When the device has D0AC/D0AD/D0AF System/Copy Install version 1.05 or
not start just gone into Firmware History firmware later
energy saver mode
Logs Engine logs not stored D238/D239/D242 Engine firmware Install version 1.06:02 or
correctly if turning ON Firmware History later
the main power or
recovering from
energy saving mode
with the front cover
open
Logs The image logs of D0AC/D0AD/D0AF Scanner Install version 01.03 or
jobs scanned by Firmware History firmware later
GlobalScan NX are Scanner Install version 01.03 or
not captured firmware later
D238/D239/D242 Scanner Install version 01.10 or
Scanner Install version 01.10 or
firmware later
Logs Unnecessary log D238/D239/D242 Network Support Install version 15.65.1 or
entries are recorded Firmware History firmware later
in the system logs
when connecting to
the network through
a wireless LAN
Logs Image log capture D0AC/D0AD/D0AF System/Copy Install version 1.05 or
stops and will not Firmware History firmware later
restart unless the
device is turned off
and on
Counters Some system counter D238/D239/D242 Web Support Install version 1.04 or
data is not included in Firmware History firmware later
the exported .csv file.
Counters The Eco-friendly D238/D239/D242 System/Copy Install version 1.11 or
counter does not Firmware History firmware later
appear
Page 46 of 47
Settings not When "Device setting SOP2 Application Simple Scan for Install version 1.09 or
reflected information" is Software History eDC later
imported to the device
via Web Image
Monitor or Device
Manager NX, items
related to Quick and
Smart Scanner will not
be reflected.
Settings not When AirPrint is set to D238/D239/D242 Network Support Install version 15.58 or
reflected "Disabled" in Web Firmware History firmware later
Image Monitor,
AirPrint printing can
still be done via USB
cable.
Settings not The "Change Print Java VM v12 Java VM v12 Install version 12.42.01 or
reflected Settings" configuration History Update Tool newer.
is not set correctly Java VM v12 Java VM v12 for
Insects Small insects get D238/D239/D242 Install the new lower right
inside the machine Firmware History cover (D1491268).
from the open space
at the bottom right.
System reset System auto-reset not SOP2 Application MediaPrtScn for Install version 1.17 or
working Software History eDC firmware later
Page 47 of 47

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TROUBLESHOOTING GUIDE

BULLETIN NUMBER: D0AC/D0AD/D0AE/D0AF/D0AG/D0AH/D0AJ

Revised items appear in bold typeface.

Copyright  2017 RICOH Americas Corporation. All rights reserved. Page 1 of 47

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