Request Type Ticket Number Creation Date and Time Requestor

Task 00001 Nov 6, 2018 9:00:00 AM Francis Porio

Service Request 00002 Nov 6, 2018 3:00:00 PM Karla Mundo
Task 00003 Nov 7, 2018 9:00:00 AM Francis Porio
Service Request 00004 Nov 7, 2018 5:00:00 PM Jolivhen Alpino
Task 00005 Nov 8, 2018 9:00:00 AM Francis Porio
Task 00006 Nov 8, 2018 11:00:00 AM Francis Porio
Task 00007 Nov 9, 2018 9:00:00 AM Francis Porio
Task 00008 Nov 9, 2018 5:00:00 PM Francis Porio
Task 00009 Nov 12, 2018 9:00:00 AM Francis Porio
Task 00010 Nov 12, 2018 4:00:00 PM Francis Porio
Task 00011 Nov 13, 2018 9:00:00 AM Francis Porio
Task 00012 Nov 13, 2018 4:00:00 PM Francis Porio
Task 00013 Nov 14, 2018 9:00:00 AM Francis Porio
Service Request 00014 Nov 14, 2018 10:00:00 AM Neneth Barangan
Task 00015 Nov 15, 2018 9:00:00 AM Francis Porio
Task 00016 Nov 15, 2018 11:00:00 AM Christian Laurente
Task 00017 Nov 16, 2018 9:00:00 AM Francis Porio
Service Request 00018 Nov 16, 2018 3:00:00 PM Carmel Gabronino
Task 00019 Nov 19, 2018 9:00:00 AM Christian Laurente
Task 00020 Nov 19, 2018 4:00:00 PM Francis Porio
Task 00021 Nov 20, 2018 9:00:00 AM Christian Laurente
Task 00022 Nov 21, 2018 9:00:00 AM Christian Laurente
Service Request 00023 Nov 21, 2018 1:00:00 PM Jolivhen Alpino
Task 00024 Nov 21, 2018 4:00:00 PM Francis Porio
Task 00025 Nov 22, 2018 9:00:00 AM Francis Porio
Service Request 00026 Nov 22, 2018 11:00:00 AM Liby Pinili
Task 00027 Nov 23, 2018 9:00:00 AM Christian Laurente
Task 00028 Nov 23, 2018 1:00:00 PM Carmel Gabronino
Task 00029 Nov 26, 2018 9:00:00 AM Christian Laurente
Task 00030 Nov 26, 2018 11:00:00 AM Debbie Artiaga
Task 00031 Nov 26, 2018 2:00:00 PM Carmel Gabronino
Task 00032 Nov 27, 2018 9:00:00 AM Christian Laurente
Task 00033 Nov 27, 2018 2:00:00 PM Carmel Gabronino
Task 00034 Nov 28, 2018 9:00:00 AM Francis Porio
Task 00036 Nov 28, 2018 5:00:00 PM Francis Porio
Task 00035 Nov 29, 2018 9:00:00 AM Francis Porio
Service Request 00037 Nov 29, 2018 10:00:00 AM Raphael Pinat
Holiday 00038 Nov 30, 2018 9:00:00 AM Juan Dela Cruz
Task 00039 Dec 3, 2018 9:00:00 AM Francis Porio
Task 00040 Dec 4, 2018 9:00:00 AM Francis Porio
Task 00041 Dec 5, 2018 9:00:00 AM Francis Porio
Task 00042 Dec 6, 2018 9:00:00 AM Francis Porio
Task 00043 Dec 7, 2018 9:00:00 AM Francis Porio
Vivant 00044 Dec 7, 2018 4:00:00 PM Juan Dela Cruz
Task 00045 Dec 10, 2018 9:00:00 AM Francis Porio
Service Request 00046 Dec 10, 2018 1:00:00 PM Aima Reyes
Task 00047 Dec 10, 2018 3:00:00 PM Carmel Gabronino
Task 00048 Dec 11, 2018 9:00:00 AM Christian Laurente
Task 00049 Dec 11, 2018 1:00:00 PM Phoebe Sarana
Task 00050 Dec 26, 2018 9:00:00 AM Christian Laurente
Task 00051 Dec 27, 2018 9:00:00 AM Christian Laurente
Task 00052 Dec 28, 2018 9:00:00 AM Christian Laurente
Required 00053 Dec 28, 2018 1:00:00 PM Gilber Narag
Task 00054 Dec 28, 2018 2:30:00 PM
Task 00055 Jan 2, 2019 9:00:00 AM Christian Laurente
Task 00056 Jan 3, 2019 9:00:00 AM Raji Roullo
Task 00057 Jan 3, 2019 1:00:00 PM Francis Porio
Task 00058 Jan 4, 2019 9:00:00 AM Raji Roullo
Task 00059 Jan 7, 2019 9:00:00 AM Raji Roullo
Task 00060 Jan 7, 2019 10:30:00 AM Francis Porio
Service Request 00062 Jan 7, 2019 2:00:00 PM Phoebe Sarana
Task 00061 Jan 8, 2019 9:00:00 AM Raji Roullo
Task 00063 Jan 8, 2019 2:00:00 PM Francis Porio
Task 00064 Jan 9, 2019 9:00:00 AM Raji Roullo
Task 00065 Jan 9, 2019 2:00:00 PM Francis Porio
Task 00066 Jan 10, 2019 9:00:00 AM Lyriene
Service Request 00067 Jan 10, 2019 10:00:00 AM Aima Reyes
Service Request 00068 Jan 10, 2019 10:30:00 AM Jolivhen Alpino
Task 00069 Jan 10, 2019 3:00:00 PM Carmel Gabronino
Task 00070 Jan 11, 2019 9:00:00 AM Raji Roullo
Task 00071 Jan 11, 2019 10:30:00 AM Francis Porio
Service Request 00072 Jan 11, 2019 4:30:00 PM Gretchen Estremos
Task 00073 Jan 14, 2019 9:00:00 AM Francis Porio
Task 00074 Jan 14, 2019 10:00:00 AM Neneth Barangan
Task 00075 Jan 16, 2019 9:00:00 AM Francis Porio
Task 00076 Jan 16, 2019 9:30:00 AM Peachy Bondoc
Task 00077 Jan 16, 2019 1:00:00 PM Haidee escriba
Service Request 00078 Jan 16, 2019 2:20:00 PM Gretchen Estremos
Task 00079 Jan 17, 2019 9:00:00 AM Raji Roullo
Task 00080 Jan 18, 2019 9:00:00 AM Raji Roullo
Service Request 00081 Jan 18, 2019 2:00:00 PM Karla Mundo
Task 00082 Jan 21, 2019 9:00:00 AM Raji Roullo
Task 00083 Jan 22, 2019 9:00:00 AM Raji Roullo
Task 00084 Jan 24, 2019 9:00:00 AM Raji Roullo
Task 00085 Jan 24, 2019 2:30:00 PM Debbie Artiaga
Task 00086 Jan 25, 2019 9:00:00 AM Raji Roullo
Task 00087 Jan 25, 2019 3:00:00 PM Francis Porio
Task 00088 Jan 26, 2019 10:00:00 AM Francis Porio
Task 00089 Jan 28, 2019 9:00:00 AM Francis Porio
Task 00090 Jan 28, 2019 10:00:00 AM Raji Roullo
Task 00091 Jan 29, 2019 9:00:00 AM Raji Roullo
Task 00092 Jan 29, 2019 10:00:00 AM Mark Patalinghug
Task 00093 Jan 30, 2019 9:00:00 AM Raji Roullo
Service Request 00094 Jan 30, 2019 10:00:00 AM Karla Mundo
Task 00095 Jan 30, 2019 6:00:00 PM Mark Patalinghug
Task 00097 Jan 31, 2019 9:00:00 AM Raji Roullo
Task 00098 Feb 1, 2019 9:00:00 AM Raji Roullo
Task 00099 Feb 1, 2019 3:00:00 PM Mark Patalinghug
Task 00100 Feb 2, 2019 9:30:00 AM Mark Patalinghug
Service Request 00101 Feb 4, 2019 9:00:00 AM Jolivhen Alpino
Service Request 00102 Feb 4, 2019 9:30:00 AM Karla Mundo
Task 00103 Feb 6, 2019 9:00:00 AM Cindy Pinili
Service Request 00104 Feb 6, 2019 10:15:00 AM Karla Mundo
Task 00105 Feb 7, 2019 9:00:00 AM Cindy Pinili
Task 00106 Feb 8, 2019 9:00:00 AM Cindy Pinili
Service Request 00107 Feb 8, 2019 10:30:00 AM Mark Patalinghug
Task 00108 Feb 8, 2019 3:00:00 PM Mark Patalinghug
Task 00109 Feb 9, 2019 10:00:00 AM Mark Patalinghug
Task 00110 Feb 11, 2019 9:00:00 AM Cindy Pinili
Task 00111 Feb 11, 2019 1:00:00 PM Francis Porio
Task 00112 Feb 12, 2019 9:00:00 AM Cindy Pinili
Task 00113 Feb 13, 2019 9:00:00 AM Cindy Pinili
Service Request 00114 Feb 13, 2019 10:00:00 AM Lee Damaolao
Task 00115 Feb 14, 2019 9:00:00 AM Cindy Pinili
Task 00116 Feb 14, 2019 1:00:00 PM Francis Porio
Service Request 00117 Feb 14, 2019 4:00:00 PM John Batamalque
Service Request 00118 Feb 15, 2019 9:20:00 AM Mark Patalinghug
Service Request 00119 Feb 15, 2019 2:00:00 PM Michael Monto
Task 00120 Feb 15, 2019 5:00:00 PM Francis Porio
Task 00121 Feb 18, 2019 9:00:00 AM Cindy Pinili
Service Request 00122 Feb 18, 2019 10:00:00 AM Karla Mundo
Task 00122 Feb 19, 2019 9:00:00 AM Cindy Pinili
Task 00123 Feb 20, 2019 9:00:00 AM Cindy Pinili
Service Request 00124 Feb 20, 2019 9:40:00 AM Karla Mundo
Task 00125 Feb 21, 2019 9:00:00 AM Cindy Pinili
Service Request 00126 Feb 21, 2019 11:00:00 AM Neneth Barangan
Task 00127 Feb 22, 2019 9:00:00 AM Cindy Pinili
Task 00128 Feb 22, 2019 6:00:00 PM Francis Porio
Holiday Feb 25, 2019 6:00:00 PM
Task 00129 Feb 26, 2019 9:00:00 AM Joanna Oliveros
Task 00130 Feb 26, 2019 10:00:00 AM Francis Porio
Task 00130 Feb 27, 2019 9:00:00 AM Francis Porio
Service Request 00131 Feb 27, 2019 2:00:00 PM Jolivhen Alpino
Task 00132 Feb 27, 2019 5:00:00 PM Mark Patalinghug
Leave Feb 28, 2019 5:00:00 PM
Task 00133 Mar 1, 2019 9:00:00 AM Cindy Pinili
Service Request 00134 Mar 1, 2019 4:00:00 PM Francis Porio
Service Request 00135 Mar 4, 2019 10:00:00 AM Grace Cortes
Service Request 00136 Mar 4, 2019 1:00:00 PM Clint Amarillo
Service Request 00137 Mar 4, 2019 2:00:00 PM Karla Mundo
Task 00138 Mar 5, 2019 9:00:00 AM Francis Porio
Service Request 00139 Mar 6, 2019 9:00:00 AM Lee Damaolao
Service Request 00140 Mar 6, 2019 9:30:00 AM Gwen Roselle Dela Rosa
Service Request 00141 Mar 6, 2019 10:30:00 AM Karla Mundo
Service Request 00142 Mar 7, 2019 9:00:00 AM Francis Porio
Service Request 00143 Mar 7, 2019 5:00:00 PM Carmel Gabronino
Service Request 00144 Mar 8, 2019 9:00:00 AM Gwen Roselle Dela Rosa
Service Request 00145 Mar 11, 2019 9:00:00 AM Francis Porio
Service Request 00146 Mar 11, 2019 2:00:00 PM Jolivhen Alpino
Incident 00147 Mar 12, 2019 9:00:00 AM Juan Baguio
Service Request 00148 Mar 12, 2019 10:00:00 AM Neneth Barangan
Service Request 00149 Mar 13, 2019 9:00:00 AM Xien Palmes
Service Request 00150 Mar 14, 2019 9:00:00 AM Francis Porio
Service Request 00151 Mar 15, 2019 9:00:00 AM Jolivhen Alpino
Service Request 00152 Mar 18, 2019 9:00:00 AM Domaolao Lee
Service Request 00153 Mar 19, 2019 9:00:00 AM Francis Porio
Service Request 00154 Mar 20, 2019 9:00:00 AM Francis Porio
Service Request 00155 Mar 21, 2019 9:00:00 AM Xien Palmes
Service Request 00156 Mar 25, 2019 9:00:00 AM Xien Palmes
Service Request 00157 Mar 25, 2019 1:00:00 PM Neneth Barangan
Service Request 00158 Mar 26, 2019 9:00:00 AM Xien Palmes
Service Request 00159 Mar 26, 2019 1:30:00 PM Jolivhen Alpino
Service Request 00160 Mar 27, 2019 9:00:00 AM Mark Patalinghug
Service Request 00161 Mar 28, 2019 9:00:00 AM Mark Patalinghug
Service Request 00162 Mar 29, 2019 9:00:00 AM Mark Patalinghug
Service Request 00163 Mar 29, 2019 4:00:00 PM John Batamalque
Service Request 00164 Apr 1, 2019 9:00:00 AM John Batamalque
Service Request 00165 Apr 2, 2019 9:00:00 AM John Batamalque
Service Request 00166 Apr 2, 2019 3:50:00 PM John Batamalque
Service Request 00167 Apr 3, 2019 9:00:00 AM John Batamalque
Service Request 00168 Apr 3, 2019 10:00:00 AM Karla Mundo
Service Request 00169 Apr 5, 2019 9:00:00 AM John Batamalque
Service Request 00170 Apr 5, 2019 2:30:00 PM Joanna Oliveros
Incident 00171 Apr 8, 2019 10:00:00 AM Liberty Pinili
Service Request 00172 Apr 8, 2019 2:45:00 PM Karla Mundo
Service Request 00173 Apr 10, 2019 9:45:00 AM Gwen Roselle Dela Rosa
Incident 00174 Apr 10, 2019 11:00:00 AM Betty
Service Request 00175 Apr 10, 2019 2:45:00 AM Jolivhen Alpino
Service Request 00176 Apr 11, 2019 11:00:00 AM Marlon
Incident 00177 Apr 11, 2019 2:00:00 PM Jolivhen Alpino
Service Request 00178 Apr 11, 2019 4:30:00 PM Angeline Manahan
Service Request 00179 Apr 12, 2019 9:00:00 AM Joanna Oliveros
Service Request 00180 Apr 12, 2019 10:30:00 AM VIVANT Staf
Service Request 00181 Apr 15, 2019 9:10:00 AM Fredlin Agang
Incident 00182 Apr 16, 2019 9:00:00 AM Francis Porio, IT
Service Request 00183 Apr 16, 2019 10:00:00 AM Xien Palmes
Service Request 00184 Apr 16, 2019 11:10:00 AM Jellyvel Sallomson
Service Request 00185 Apr 22, 2019 1:00:00 PM John Dexter Visarra
Service Request 00185 Apr 22, 2019 4:00:00 PM Gerald Solano
Service Request 00186 Apr 23, 2019 9:00:00 AM Grace Cortes
Service Request 00187 Apr 23, 2019 11:00:00 AM John Dexter Visarra
Service Request 00188 Apr 23, 2019 3:00:00 PM Grace Cortes
Service Request 00189 Apr 25, 2019 1:00:00 PM Neneth Barangan
Service Request 00190 Apr 25, 2019 3:00:00 PM Benjamin Chiu
Service Request 00191 Apr 26, 2019 10:00:00 AM Carmel Gabronino
Service Request 00192 Apr 29, 2019 9:20:00 AM Jojo Bargamento
Service Request 00193 Apr 29, 2019 9:55:00 AM Eirren Badayos
Service Request 00194 Apr 29, 2019 11:30:00 AM Hermin Canete
Incident 00195 Apr 30, 2019 9:15:00 AM Grant Clarck IT Executive
Service Request 00196 Apr 30, 2019 1:00:00 PM Hermin Canete
Service Request 00197 Apr 30, 2019 3:00:00 PM John Batamalque
Service Request 00198 Apr 30, 2019 4:00:00 PM Grace Cortes
Service Request 00199 Apr 30, 2019 5:35:00 PM Francis Porio
Service Request 00200 May 2, 2019 9:00:00 AM Jolivhen Alpino
Service Request 00201 May 2, 2019 10:00:00 AM Peachie Bondoc
Incident 00202 May 2, 2019 11:00:00 AM Karla Mundo
Incident 00203 May 2, 2019 2:00:00 PM Farena Sanchez
Service Request 00204 May 6, 2019 9:00:00 AM Hermin Cortes
Service Request 00205 May 6, 2019 11:10:00 AM Gerald Solano
Service Request 00206 May 7, 2019 9:00:00 AM Grace Cortes
Service Request 00207 May 7, 2019 9:30:00 AM Mark Patalinghug
Service Request 00208 May 7, 2019 11:00:00 AM Jellyvel Sallomson
Service Request 00209 May 7, 2019 4:30:00 PM Jojo Bargamento
Service Request 00210 May 8, 2019 9:00:00 PM Gwen Dela Rosa
Service Request 00211 May 8, 2019 1:30:00 PM Francis Porio
Service Request 00212 May 9, 2019 8:30:00 AM Jellyvel Sallomson
Service Request 00213 May 9, 2019 9:00:00 AM Jellyvel Sallomson
Service Request 00214 May 10, 2019 3:00:00 PM Andy
Service Request 00215 May 10, 2019 5:00:00 PM Francis Porio
Service Request 00216 May 14, 2019 9:00:00 AM Grace Cortes
Service Request 00217 May 15, 2019 8:30:00 AM Peachy Bondoc
Incident 00218 May 15, 2019 10:00:00 AM Karla Mundo
Service Request 00219 May 15, 2019 11:00:00 AM Aima Reyes
Service Request 00220 May 15, 2019 8:30:00 AM Karla Mundo
Service Request 00221 May 15, 2019 10:00:00 AM Raji Roullo
Service Request 00222 May 17, 2019 10:00:00 AM Grace Cortes
Service Request 00223 May 20, 2019 9:00:00 AM Karla Mundo
Task 00224 May 20, 2019 5:00:00 PM Erwin Bardilas
Service Request 00225 May 21, 2019 10:00:00 AM Gwen Dela Rosa
Service Request 00226 May 21, 2019 1:00:00 PM John Batamalque
Service Request 00227 May 22, 2019 9:30:00 PM Grace Cortes
Service Request 00229 May 23, 2019 9:00:00 AM John Batamalque
Service Request 00230 May 23, 2019 2:00:00 PM Aima Reyes
Service Request 00231 May 24, 2019 10:00:00 AM Adelyn (BlueJeans)
Service Request 00232 May 27, 2019 9:00:00 AM Karla Mundo
Service Request 00233 May 28, 2019 8:45:00 AM Peachie Bondoc
Task 00234 May 28, 2019 10:30:00 AM Mark Patalinghug
Service Request 00235 May 28, 2019 3:00:00 PM Liberty Pinili
Service Request 00236 May 29, 2019 9:00:00 AM Aima ReyesS
Service Request 00237 May 30, 2019 9:10:00 AM Gwen Dela Rosa
Service Request 00238 May 30, 2019 1:45:00 PM Gwen Dela Rosa
Service Request 00239 Jun 3, 2019 9:00:00 AM Faye Asuncion
Service Request 00240 Jun 3, 2019 9:15:00 AM Grace Cortes
Task 00241 Jun 3, 2019 3:00:00 PM Danica Mancao
Service Request 00242 Jun 4, 2019 10:00:00 AM Liberty Pinili
Service Request 00243 Jun 4, 2019 2:00:00 PM Hermin Cortes
Service Request 00244 Jun 6, 2019 9:55:00 AM Francis Porio
Service Request 00245 Jun 6, 2019 2:00:00 PM Nephtali Espollogo
Service Request 00246 Jun 6, 2019 2:45:00 PM Lee Damaolao
Task 00247 Jun 7, 2019 9:30:00 AM Nephtali Espollogo
Service Request 00248 Jun 7, 2019 10:55:00 AM Grace Cortes
Task 00249 Jun 8, 2019 10:00:00 AM Nephtali Espollogo
Service Request 00250 Jun 11, 2019 1:00:00 PM Jellyvel Sallomson
Task 00251 Jun 13, 2019 10:30:00 AM Mark Patalinghug
Service Request 00252 Jun 14, 2019 8:30:00 AM Jellyvel Sallomson
Service Request 00253 Jun 17, 2019 9:50:00 AM Lexia Orongon
Service Request 00254 Jun 17, 2019 1:35:00 PM Hermin Cortes
Service Request 00255 Jun 18, 2019 10:58:00 AM Grace Cortes
Service Request 00256 Jun 18, 2019 2:05:00 PM Danica Mancao
Service Request 00257 Jun 18, 2019 2:45:00 PM Benjamin Chiu
Service Request 00258 Jun 19, 2019 2:00:00 PM Grace Cortes
Service Request 00259 Jun 19, 2019 6:00:00 PM Legal
Service Request 00260 Jun 20, 2019 9:30:00 AM Legal
Service Request 00261 Jun 20, 2019 2:00:00 PM Legal
Task 00262 Jun 21, 2019 9:30:00 AM Sir Jojo
Service Request 00263 Jun 21, 2019 10:00:00 AM Benjamin Chiu
Service Request 00264 Jun 21, 2019 2:00:00 PM HR
Jun 21, 2019 9:30:00 AM
 Department Category
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 Ticket Description
Intranet Manual Page Creation
Assist a conference meeting with video con
Intranet Manual Page Creation
Assist a conference meeting with video con
Intranet Manual page Development
Attend a meeting for departamental portal
Intranet Manual page Development
Attend a daily meeting for Intranet update
Intranet manual development
Attend a daily meeting for intranet update
Intranet manual development
Attend a daily meeting for Intranet update(treasury page)
Intranet manual development
Assist a conference room
Attend a meeting for Intranet update
Create a layout for Accounting department
Atend a weekly meeting for IT
Set up a software for a youtube link on every tv
Continue on developing Accounting portal page
Intranet Launched
Continue on developing the Intranet
Continue on developing the Intranet
Set up a test run for a Video conference
Christening of the Intranet
Continue on developing the Intranet
Set up a test run for a Video conference failed previously
Continue on developing the Intranet
Collect laptop specs on accounting department(IP, Mac, applications)
Continue on developing the Intranet
Meeting with Treasury department for Intranet update
Collect laptop specs on Corpcom and VFI department(IP, Mac, applications)
Continue on Intranet development
Collect laptop specs on Corpcom and TechOps department(IP, Mac, applications)
Continue on Intranet development
Attend a meeting for Intranet update
Continue on Intranet development
Assist a user on fixing an excel problem
Bonifacio Day
Test anIntranet password change then create a manual for it
Continue on Intranet Manual
Continue on Intranet Manual
Continue on Intranet Manual
Continue on Intranet Manual
Vivant Christmas Party
Continue on Intranet development
Support a Video Conference room
Collect laptop specs on Corpcom and HR department(IP, Mac, applications)
Continue on Intranet manual
Attend a meeting on Itranet for Internal Audit
Updating the Accounting page
Updating the Accounting page
Updating the Accounting page
Went to PLDT for the result update
Back to Vivant office, Help sort IT department property
Update the Accounting Intranet page
Start the Tech Ops Intranet page
Help Sir Frances sorting documents
Continue on Tech Ops Intranet development
Continue on Tech Ops Intranet development
Create a SAP password security memo
Assist a user to fix printing a document
Continue on Tech Ops Intranet development
Tag the IT property that needs to be turn over to warehouse
Continue developing Tech Ops Intranet page
Send the unused IT property to warehouse
Attend a meeting for Vivant SAP business 1
Suport a Video Conference (Boardroom)
Suport a Video Conference (Con 3)
Configure a new printer to be installedat Accounting
Develop on Tech Ops Intranet
Create manual for SAP Demo
Assist a user to repair the laptop's configuration
Finish the SAP Manual Demo
SAP DEMO
Make changes on SAP Manual
SAP DEMO
SAP DEMO
Assist a user to repair the laptop's configuration
Continue on Developing the Tech Ops Intranet
Continue on Developing the Tech Ops Intranet
Assist a boardroom
Continue on developing Intranet page
Continue on developing Intranet page
Continue on developing Intranet page
Intranet Meeting with Treasury and IT
Continue on developing Intranet page
Assist Ng Khai cotractor on site visit
Monitor the Ng Khai contractor for adjusting the TV for conferencing
Complete the User Manual for Conference 4
Continue on developing Intranet page
Continue on developing Intranet page
Assist the Ng Khai contractor to get a new permit for the building
Continue on developing Intranet page
Assist a user to set up a conference room to make a multi presentation
Monitor the Ng Khai contractor on installinng the new telepresence on conference 4
Continue on developing Intranet page
Continue on developing Intranet page
Assist Dynamics contractor on site visit
Monitor the Dynamics contractor on grooming cables at boardroom
Vid Con Connection
Projector no presentation
Developing CMS portal page
Assist a user on conference room
Developing CMS portal page
Developing CMS portal page
VIVANT KickOf Event
Monitor the NG Khai contratctor on finishing the paint and connecting setting.
Monitor the NG Khai on cable setting
Continue developing CMS portal pge
New Cisco User Manual
Developig CMS portal page
Developig CMS portal page
No printer
Developing CMS portal page
configure contact directory of the new cisco telepresence
Assist an event for valentines
Printer replacement
Install printer driver for user
Cisco vidcon refresher
Reconstruct CMS portal
Support the Conference room
Continue on developing VIVANT portal
Continue on developing VIVANT portal
Assist a conference to contact other side with grandstream
Continue on developing VIVANT portal
Support a user to use anther application to create vidcon
Continue on developing VIVANT portal
Test the Boardroom and Conference 3 for cable

Developing CMS portal page

Test the new startech device
Continue Developing the CMS portal
GPI Meeting
Dynamics visits

Develop the CMS portal

Vivant SAP Launching
Guard PC not working
Relocate Desktop
Aboitiz Meeting
Develop Vivant portal
Modify online form
1590E BOD Meeting
Conference Meeting
Connectivity tools (dongle or lan cable)
Install the connectivity tool
BOD meeting
Develop IT portal
3 way conference
Memory management
Assist a Boradroom meeting
Business Development portal
Develop IT portal
support a Conference room
Update VFI portal update
New laptop
New laptop
Business Development portal
Business Development portal
Conference Meeting
Business Development portal
Conference Meeting
Online form
Online form
Online form
Meeting for HR portal
Developing HR portal
Developing HR portal
Meeting on HR for portal update
Recontruct HR portal
support a Conference room
Developing HR portal
Meeting with CMS
Laptop don’t proceed to windows desktop
Set up conference room
Set up a conference room
Projector screen
set up video conference 4
MDM installation
No presentation
Printer installation
Update portal
MDM installation
Printer installation
Video Conference Troubleshooting
Support a conference room
Install a MDM
Configure a new laptop for issue to new staf
Install a printer to user
Set up a conference room
Issue a laptop to vivat staf
support a Conference room
Configure a new laptop for issue to staf
support a Conference room
Support a SGV DPA Meeting
Issue a spare printer to user
support a Conference room
Set up a test for Vidcon
Meeting with IT incidents
Set up a meeting for Aboitiz and Vivant
Develop HR intranet
Install MDM to a user
Boardroom work reconstruct cables
Set up a room for VEC meeting
Assist a conference room
Troubleshoot the vidcon problem (Meeting)
Laptop issue
Set up a meeting for Mancom
Outlook error
Set up conference room
Develop IT portal
Test a connection Bluejeans
Refill a ink of printer Epson L360
Set up a meeting for BOD
Attend a meeting for IT online forms
Ficilitate a test call from blujeans
Operate a presentation from bluejeans dashboard
facilitate a meeting with portal developer
Join meeting for IT portal
Set up a meeting for BOD
Set up meeting for BOD
Test a vidcon from VVT to CPPC
Configure a laptop to issue for user
VIVANT and CPPC vidcon test call
GPI and VVT meeeting
Set up a meeting
Set up meeting for CPPC and VVT
VVT and NAC Aboitiz Vidcon Test
BOD Meeting
New Staf
ASM Updates Meeting
Laptop for new user
Hangouts Meeting
Meeting with Bluejeans
Set up a meeting
Meeting with Goudie
Online Enrollment o Master Data Meeting
Meeting with Corp Com for Project request form
Reconfigure Laptop
1590EC BOD Meeting
DPI BOD Meeting
Set up meeting with presentation ready
Support a meeting on fixing projector presentation quality
Configure laptop for new user
Intranet Meeting
Set up a meeting
Set up a meeting using Bluejeans
Configure newly replace Cisco device
Clean up a printer head
Test a multi call on vidcon (Makati Cisco)
Set up a meeting
Set the Cisco to factory reset (Makati)
Set up a meeting using Bluejeans
Planning on new IT online form workflow
Set up a meeting using Bluejeans
Set up meeting for BOD
Set up meeting for VEC
Support a meeting on fixing presentation
Install and configure a printer of user
Set up a meeting using Bluejeans
Support a boardrrom meeting
Set up the Frontier TV and laptop for outside event
Support an outside event (Opening)
Support an outside event (Closing)
issue a printer to 8 floor staf
Support a staf on printing envelope size
Configure a laptop for new staf
 Severity Resolution Date and
Resolver Response Date and Time
(Low, Medium, High) Time
Low Erwin Daye Bardilas Nov 6, 2018 9:00:00 AM Nov 6, 2018 6:00:00 PM
Low Erwin Daye Bardilas Nov 6, 2018 3:03:00 PM Nov 6, 2018 3:10:00 PM
Low Erwin Daye Bardilas Nov 7, 2018 9:00:00 AM Nov 7, 2018 6:00:00 PM
Low Erwin Daye Bardilas Nov 7, 2018 5:01:00 PM Nov 7, 2018 5:05:00 PM
low Erwin Daye Bardilas Nov 8, 2018 9:00:00 AM Nov 8, 2018 6:00:00 PM
Low Erwin Daye Bardilas Nov 8, 2018 11:00:00 AM Nov 8, 2018 12:00:00 PM
Low Erwin Daye Bardilas Nov 9, 2018 9:00:00 AM Nov 9, 2018 6:00:00 PM
Low Erwin Daye Bardilas Nov 9, 2018 5:00:00 PM Nov 9, 2018 6:00:00 PM
low Erwin Daye Bardilas Nov 12, 2018 9:00:00 AM Nov 12, 2018 6:00:00 PM
Low Erwin Daye Bardilas Nov 12, 2018 4:00:00 PM Nov 12, 2018 5:00:00 PM
low Erwin Daye Bardilas Nov 13, 2018 9:00:00 AM Nov 13, 2018 6:00:00 PM
low Erwin Daye Bardilas Nov 13, 2018 4:00:00 PM Nov 13, 2018 6:00:00 PM
low Erwin Daye Bardilas Nov 14, 2018 9:00:00 AM Nov 14, 2018 6:00:00 PM
Low Erwin Daye Bardilas Nov 14, 2018 10:00:00 AM Nov 14, 2018 10:10:00 AM
low Erwin Daye Bardilas Nov 15, 2018 9:00:00 AM Nov 15, 2018 10:00:00 AM
low Erwin Daye Bardilas Nov 15, 2018 11:00:00 AM Nov 15, 2018 6:00:00 PM
Low Erwin Daye Bardilas Nov 16, 2018 11:00:00 AM Nov 16, 2018 12:00:00 PM
low Erwin Daye Bardilas Nov 16, 2018 3:03:00 PM Nov 16, 2018 4:00:00 PM
Low Erwin Daye Bardilas Nov 19, 2018 9:00:00 AM Nov 19, 2018 6:00:00 PM
Low Erwin Daye Bardilas Nov 19, 2018 4:00:00 PM Nov 19, 2018 6:00:00 PM
low Erwin Daye Bardilas Nov 20, 2018 9:00:00 AM Nov 20, 2018 6:00:00 PM
low Erwin Daye Bardilas Nov 21, 2018 9:00:00 AM Nov 21, 2018 6:00:00 PM
Low Erwin Daye Bardilas Nov 21, 2018 1:00:00 PM Nov 21, 2018 2:00:00 PM
low Erwin Daye Bardilas Nov 21, 2018 4:00:00 PM Nov 21, 2018 6:00:00 PM
Low Erwin Daye Bardilas Nov 22, 2018 9:00:00 AM Nov 22, 2018 6:00:00 PM
Low Erwin Daye Bardilas Nov 22, 2018 11:05:00 AM Nov 22, 2018 12:00:00 PM
Low Erwin Daye Bardilas Nov 23, 2018 9:00:00 AM Nov 23, 2018 6:00:00 PM
low Erwin Daye Bardilas Nov 23, 2018 1:05:00 PM Nov 23, 2018 2:30:00 PM
Low Erwin Daye Bardilas Nov 26, 2018 9:00:00 PM Nov 26, 2018 6:00:00 PM
Low Erwin Daye Bardilas Nov 26, 2018 11:00:00 AM Nov 26, 2018 12:00:00 PM
Low Erwin Daye Bardilas Nov 26, 2018 2:05:00 PM Nov 26, 2018 3:50:00 PM
Low Erwin Daye Bardilas Nov 27, 2018 9:00:00 AM Nov 27, 2018 6:00:00 PM
low Erwin Daye Bardilas Nov 27, 2018 2:00:00 PM Nov 27, 2018 3:50:00 PM
low Erwin Daye Bardilas Nov 28, 2018 9:00:00 AM Nov 28, 2018 6:00:00 PM
low Erwin Daye Bardilas Nov 28, 2018 5:00:00 PM Nov 28, 2018 6:00:00 PM
low Erwin Daye Bardilas Nov 29, 2018 9:00:00 AM Nov 29, 2018 6:00:00 PM
low Erwin Daye Bardilas Nov 29, 2018 10:05:00 AM Nov 29, 2018 10:30:00 AM
low Erwin Daye Bardilas Nov 30, 2018 9:00:00 AM Nov 30, 2018 6:00:00 PM
Low Erwin Daye Bardilas Dec 3, 2018 9:00:00 AM Dec 3, 2018 6:00:00 PM
low Erwin Daye Bardilas Dec 4, 2018 9:00:00 AM Dec 4, 2018 6:00:00 PM
low Erwin Daye Bardilas Dec 5, 2018 9:00:00 AM Dec 5, 2018 6:00:00 PM
Low Erwin Daye Bardilas Dec 6, 2018 9:00:00 AM Dec 6, 2018 6:00:00 PM
Low Erwin Daye Bardilas Dec 7, 2018 9:00:00 AM Dec 7, 2018 6:00:00 PM
Low Erwin Daye Bardilas Dec 7, 2018 4:00:00 PM Dec 7, 2018 6:00:00 PM
low Erwin Daye Bardilas Dec 10, 2018 9:00:00 AM Dec 10, 2018 6:00:00 PM
low Erwin Daye Bardilas Dec 10, 2018 1:00:00 PM Dec 10, 2018 1:30:00 PM
low Erwin Daye Bardilas Dec 10, 2018 3:05:00 PM Dec 10, 2018 4:30:00 PM
Low Erwin Daye Bardilas Dec 11, 2018 9:00:00 AM Dec 11, 2018 6:00:00 PM
Low Erwin Daye Bardilas Dec 11, 2018 1:00:00 PM Dec 11, 2018 2:00:00 PM
low Erwin Daye Bardilas Dec 26, 2018 9:00:00 AM Dec 26, 2018 6:00:00 PM
Low Erwin Daye Bardilas Dec 27, 2018 9:00:00 AM Dec 27, 2018 6:00:00 PM
Low Erwin Daye Bardilas Dec 28, 2018 9:00:00 AM Dec 28, 2018 6:00:00 PM
Low Erwin Daye Bardilas Dec 28, 2018 1:00:00 PM Dec 28, 2018 2:30:00 PM
low Erwin Daye Bardilas Dec 28, 2018 2:30:00 PM Dec 28, 2018 5:30:00 PM
low Erwin Daye Bardilas Jan 2, 2019 9:00:00 AM Jan 2, 2019 6:00:00 PM
low Erwin Daye Bardilas Jan 3, 2018 9:00:00 AM Jan 3, 2018 6:00:00 PM
Low Erwin Daye Bardilas Jan 3, 2018 1:00:00 PM Jan 3, 2018 2:30:00 PM
low Erwin Daye Bardilas Jan 4, 2018 9:00:00 AM Jan 4, 2018 6:00:00 PM
low Erwin Daye Bardilas Jan 7, 2018 9:00:00 AM Jan 7, 2018 6:00:00 PM
Low Erwin Daye Bardilas Jan 7, 2018 10:30:00 AM Jan 7, 2018 11:30:00 AM
Low Erwin Daye Bardilas Jan 7, 2018 2:03:00 PM Jan 7, 2018 2:15:00 PM
Low Erwin Daye Bardilas Jan 8, 2018 9:00:00 AM Jan 8, 2018 6:00:00 PM
Low Erwin Daye Bardilas Jan 8, 2018 2:00:00 PM Jan 8, 2018 5:00:00 PM
Low Erwin Daye Bardilas Jan 9, 2018 9:00:00 AM Jan 9, 2018 6:00:00 PM
Low Erwin Daye Bardilas Jan 9, 2018 2:00:00 PM Jan 9, 2018 5:00:00 PM
Low Erwin Daye Bardilas Jan 10, 2018 9:00:00 AM Jan 10, 2018 10:00:00 AM
Low Erwin Daye Bardilas Jan 10, 2018 10:03:00 AM Jan 10, 2018 10:10:00 AM
Low Erwin Daye Bardilas Jan 10, 2018 10:30:00 AM Jan 10, 2018 10:40:00 AM
Low Erwin Daye Bardilas Jan 10, 2018 3:00:00 PM Jan 10, 2018 3:40:00 PM
Low Erwin Daye Bardilas Jan 11, 2019 9:00:00 AM Jan 11, 2019 6:00:00 PM
Low Erwin Daye Bardilas Jan 11, 2019 10:30:00 AM Jan 11, 2019 4:00:00 PM
Low Erwin Daye Bardilas Jan 11, 2019 4:30:00 PM Jan 11, 2019 4:55:00 PM
Low Erwin Daye Bardilas Jan 14, 2019 9:00:00 AM Jan 14, 2019 10:00:00 AM
Low Erwin Daye Bardilas Jan 14, 2019 10:00:00 AM Jan 14, 2019 11:00:00 AM
Low Erwin Daye Bardilas Jan 16, 2019 9:00:00 AM Jan 16, 2019 9:30:00 AM
Low Erwin Daye Bardilas Jan 16, 2019 9:30:00 AM Jan 16, 2019 10:30:00 AM
Low Erwin Daye Bardilas Jan 16, 2019 1:00:00 PM Jan 16, 2019 2:00:00 PM
Low Erwin Daye Bardilas Jan 16, 2019 2:20:00 PM Jan 16, 2019 3:00:00 PM
Low Erwin Daye Bardilas Jan 17, 2019 9:00:00 AM Jan 17, 2019 6:00:00 PM
Low Erwin Daye Bardilas Jan 18, 2019 9:00:00 AM Jan 18, 2019 6:00:00 PM
Low Erwin Daye Bardilas Jan 18, 2019 2:05:00 PM Jan 18, 2019 2:15:00 PM
Low Erwin Daye Bardilas Jan 21, 2019 9:00:00 AM Jan 21, 2019 6:00:00 PM
Low Erwin Daye Bardilas Jan 22, 2019 9:00:00 AM Jan 22, 2019 6:00:00 PM
Low Erwin Daye Bardilas Jan 24, 2019 9:00:00 AM Jan 24, 2019 6:00:00 PM
Low Erwin Daye Bardilas Jan 24, 2019 2:30:00 PM Jan 24, 2019 5:30:00 PM
Low Erwin Daye Bardilas Jan 25, 2019 9:00:00 AM Jan 25, 2019 6:00:00 PM
Low Erwin Daye Bardilas Jan 25, 2019 3:00:00 PM Jan 25, 2019 4:00:00 PM
Low Erwin Daye Bardilas Jan 26, 2019 10:00:00 AM Jan 26, 2019 6:00:00 PM
Low Erwin Daye Bardilas Jan 28, 2019 9:00:00 AM Jan 28, 2019 10:00:00 AM
Low Erwin Daye Bardilas Jan 28, 2019 10:00:00 AM Jan 28, 2019 6:00:00 PM
Low Erwin Daye Bardilas Jan 29, 2019 9:00:00 AM Jan 29, 2019 6:00:00 PM
Low Erwin Daye Bardilas Jan 29, 2019 10:00:00 AM Jan 29, 2019 10:30:00 AM
Low Erwin Daye Bardilas Jan 30, 2019 9:00:00 AM Jan 30, 2019 6:00:00 PM
Low Erwin Daye Bardilas Jan 30, 2019 10:00:00 AM Jan 30, 2019 11:00:00 AM
Low Erwin Daye Bardilas Jan 30, 2019 6:00:00 PM Jan 30, 2019 9:30:00 PM
Low Erwin Daye Bardilas Jan 31, 2019 9:00:00 AM Jan 31, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 1, 2019 9:00:00 AM Feb 1, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 1, 2019 3:00:00 PM Feb 1, 2019 4:00:00 PM
Low Erwin Daye Bardilas Feb 2, 2019 9:30:00 PM Feb 2, 2019 4:00:00 PM
Low Erwin Daye Bardilas Feb 4, 2019 9:00:00 AM Feb 4, 2019 9:30:00 AM
Low Erwin Daye Bardilas Feb 4, 2019 9:30:00 AM Feb 4, 2019 9:40:00 AM
Low Erwin Daye Bardilas Feb 6, 2019 9:00:00 AM Feb 6, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 6, 2019 10:15:00 AM Feb 6, 2019 10:30:00 AM
Low Erwin Daye Bardilas Feb 7, 2019 9:00:00 AM Feb 7, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 8, 2019 9:00:00 AM Feb 8, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 8, 2019 10:30:00 AM Feb 8, 2019 11:30:00 AM
Low Erwin Daye Bardilas Feb 8, 2019 3:00:00 PM Feb 8, 2019 9:00:00 PM
Low Erwin Daye Bardilas Feb 9, 2019 10:00:00 AM Feb 9, 2019 4:00:00 PM
Low Erwin Daye Bardilas Feb 11, 2019 9:00:00 AM Feb 11, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 11, 2019 1:00:00 PM Feb 11, 2019 2:00:00 PM
Low Erwin Daye Bardilas Feb 12, 2019 9:00:00 AM Feb 12, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 13, 2019 9:00:00 AM Feb 13, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 13, 2019 10:00:00 AM Feb 13, 2019 10:30:00 AM
Low Erwin Daye Bardilas Feb 14, 2019 9:00:00 AM Feb 14, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 14, 2019 1:00:00 PM Feb 14, 2019 2:00:00 PM
Low Erwin Daye Bardilas Feb 14, 2019 4:00:00 PM Feb 14, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 15, 2019 9:20:00 AM Feb 15, 2019 10:00:00 AM
Low Erwin Daye Bardilas Feb 15, 2019 2:00:00 PM Feb 15, 2019 2:30:00 PM
Low Erwin Daye Bardilas Feb 15, 2019 5:00:00 PM Feb 15, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 18, 2019 9:00:00 AM Feb 18, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 18, 2019 10:00:00 AM Feb 18, 2019 10:30:00 AM
Low Erwin Daye Bardilas Feb 19, 2019 9:00:00 AM Feb 19, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 20, 2019 9:00:00 AM Feb 20, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 20, 2019 9:40:00 AM Feb 20, 2019 9:50:00 AM
Low Erwin Daye Bardilas Feb 21, 2019 9:00:00 AM Feb 21, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 21, 2019 11:00:00 AM Feb 21, 2019 11:30:00 AM
Low Erwin Daye Bardilas Feb 22, 2019 9:00:00 AM Feb 22, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 22, 2019 6:00:00 PM Feb 22, 2019 6:40:00 PM

Low Erwin Daye Bardilas Feb 26, 2019 9:00:00 AM Feb 26, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 26, 2019 10:00:00 AM Feb 26, 2019 10:30:00 AM
Low Erwin Daye Bardilas Feb 27, 2019 9:00:00 AM Feb 27, 2019 6:00:00 PM
Low Erwin Daye Bardilas Feb 27, 2019 2:00:00 PM Feb 27, 2019 2:30:00 PM
Low Erwin Daye Bardilas Feb 27, 2019 5:00:00 PM Feb 27, 2019 7:00:00 PM

Low Erwin Daye Bardilas Mar 1, 2019 9:00:00 AM Mar 1, 2019 6:00:00 PM
Medium Erwin Daye Bardilas Mar 1, 2019 4:00:00 PM Mar 1, 2019 7:00:00 PM
Medium Erwin Daye Bardilas Mar 4, 2019 10:00:00 AM Mar 4, 2019 12:00:00 PM
Low Erwin Daye Bardilas Mar 4, 2019 1:00:00 PM Mar 4, 2019 2:00:00 PM
Low Erwin Daye Bardilas Mar 4, 2019 2:00:00 PM Mar 4, 2019 3:00:00 PM
Low Erwin Daye Bardilas Mar 5, 2019 9:00:00 AM Mar 5, 2019 6:00:00 PM
Low Erwin Daye Bardilas Mar 6, 2019 9:00:00 AM Mar 6, 2019 11:00:00 AM
High Erwin Daye Bardilas Mar 6, 2019 9:30:00 AM Mar 6, 2019 10:00:00 AM
Low Erwin Daye Bardilas Mar 6, 2019 10:30:00 AM Mar 6, 2019 11:30:00 AM
Low Erwin Daye Bardilas Mar 7, 2019 9:00:00 AM Mar 7, 2019 10:00:00 AM
Low Erwin Daye Bardilas Mar 7, 2019 5:00:00 PM Mar 7, 2019 6:00:00 PM
High Erwin Daye Bardilas Mar 8, 2019 9:00:00 AM Mar 8, 2019 9:30:00 AM
Low Erwin Daye Bardilas Mar 11, 2019 9:00:00 AM Mar 11, 2019 6:00:00 PM
Low Erwin Daye Bardilas Mar 11, 2019 2:00:00 PM Mar 11, 2019 2:20:00 PM
Medium Erwin Daye Bardilas Mar 12, 2019 9:10:00 AM Mar 13, 2019 6:10:00 PM
Low Erwin Daye Bardilas Mar 12, 2019 10:00:00 AM Mar 12, 2019 10:30:00 AM
Low Erwin Daye Bardilas Mar 13, 2019 9:00:00 AM Mar 13, 2019 6:00:00 PM
Low Erwin Daye Bardilas Mar 14, 2019 9:00:00 AM Mar 14, 2019 6:00:00 PM
Low Erwin Daye Bardilas Mar 15, 2019 9:00:00 AM Mar 15, 2019 10:00:00 AM
Low Erwin Daye Bardilas Mar 18, 2019 9:00:00 AM Mar 18, 2019 10:00:00 AM
Low Erwin Daye Bardilas Mar 19, 2019 9:00:00 AM Mar 19, 2019 6:00:00 PM
Low Erwin Daye Bardilas Mar 20, 2019 9:00:00 AM Mar 20, 2019 6:00:00 PM
Low Erwin Daye Bardilas Mar 21, 2019 9:00:00 AM Mar 21, 2019 6:00:00 PM
Low Erwin Daye Bardilas Mar 25, 2019 9:00:00 AM Mar 25, 2019 6:00:00 PM
Low Erwin Daye Bardilas Mar 25, 2019 1:03:00 PM Mar 25, 2019 1:15:00 PM
Low Erwin Daye Bardilas Mar 26, 2019 9:00:00 AM Mar 26, 2019 6:00:00 PM
Low Erwin Daye Bardilas Mar 26, 2019 1:33:00 PM Mar 26, 2019 1:45:00 PM
Low Erwin Daye Bardilas Mar 27, 2019 9:00:00 AM Mar 27, 2019 6:00:00 PM
Low Erwin Daye Bardilas Mar 28, 2019 9:00:00 AM Mar 28, 2019 6:00:00 PM
Low Erwin Daye Bardilas Mar 29, 2019 9:00:00 AM Mar 29, 2019 6:00:00 PM
Low Erwin Daye Bardilas Mar 29, 2019 4:00:00 PM Mar 29, 2019 5:00:00 PM
Low Erwin Daye Bardilas Apr 1, 2019 9:00:00 AM Apr 1, 2019 6:00:00 PM
Low Erwin Daye Bardilas Apr 2, 2019 9:00:00 AM Apr 2, 2019 6:00:00 PM
Low Erwin Daye Bardilas Apr 2, 2019 3:50:00 PM Apr 2, 2019 4:50:00 PM
Low Erwin Daye Bardilas Apr 3, 2019 9:00:00 AM Apr 3, 2019 6:00:00 PM
Low Erwin Daye Bardilas Apr 3, 2019 10:00:00 AM Apr 3, 2019 10:30:00 AM
Low Erwin Daye Bardilas Apr 5, 2019 9:00:00 AM Apr 5, 2019 6:00:00 PM
Medium Erwin Daye Bardilas Apr 5, 2019 2:30:00 PM Apr 5, 2019 4:00:00 PM
Medium Erwin Daye Bardilas Apr 8, 2019 10:00:00 AM Apr 8, 2019 10:30:00 AM
Low Erwin Daye Bardilas Apr 8, 2019 2:45:00 PM Apr 8, 2019 2:55:00 PM
low Erwin Daye Bardilas Apr 10, 2019 9:45:00 AM Apr 10, 2019 10:00:00 AM
Medium Erwin Daye Bardilas Apr 10, 2019 11:00:00 AM Apr 10, 2019 11:15:00 AM
Low Erwin Daye Bardilas Apr 10, 2019 2:45:00 AM Apr 10, 2019 2:55:00 AM
Low Erwin Daye Bardilas Apr 11, 2019 11:00:00 AM Apr 11, 2019 12:00:00 PM
Medium Erwin Daye Bardilas Apr 11, 2019 2:00:00 PM Apr 11, 2019 2:15:00 PM
Low Erwin Daye Bardilas Apr 11, 2019 4:30:00 PM Apr 11, 2019 4:40:00 PM
Low Erwin Daye Bardilas Apr 12, 2019 9:00:00 AM Apr 12, 2019 6:00:00 PM
Low Erwin Daye Bardilas Apr 12, 2019 10:30:00 AM Apr 12, 2019 11:30:00 AM
Low Erwin Daye Bardilas Apr 15, 2019 9:10:00 AM Apr 15, 2019 9:30:00 AM
Medium Erwin Daye Bardilas Apr 16, 2019 9:00:00 AM Apr 16, 2019 10:00:00 AM
Low Erwin Daye Bardilas Apr 16, 2019 10:00:00 AM Apr 16, 2019 10:10:00 AM
Low Erwin Daye Bardilas Apr 16, 2019 11:10:00 AM Apr 16, 2019 11:20:00 AM
Medium Erwin Daye Bardilas Apr 22, 2019 1:00:00 PM Apr 22, 2019 3:00:00 PM
Low Erwin Daye Bardilas Apr 22, 2019 4:00:00 PM Apr 22, 2019 4:15:00 PM
Low Erwin Daye Bardilas Apr 23, 2019 9:00:00 AM Apr 23, 2019 9:15:00 AM
Low Erwin Daye Bardilas Apr 23, 2019 11:00:00 AM Apr 23, 2019 11:15:00 AM
Low Erwin Daye Bardilas Apr 23, 2019 3:00:00 PM Apr 23, 2019 3:10:00 PM
Medium Erwin Daye Bardilas Apr 25, 2019 1:00:00 PM Apr 25, 2019 3:00:00 PM
Low Erwin Daye Bardilas Apr 25, 2019 3:00:00 PM 4/25/2019 310:00 PM
Low Erwin Daye Bardilas Apr 26, 2019 10:00:00 AM Apr 26, 2019 10:00:00 AM
Low Erwin Daye Bardilas Apr 29, 2019 9:20:00 AM Apr 29, 2019 9:25:00 AM
Low Erwin Daye Bardilas Apr 29, 2019 9:55:00 AM Apr 29, 2019 10:00:00 AM
Low Erwin Daye Bardilas Apr 29, 2019 11:30:00 AM Apr 29, 2019 12:00:00 PM
Medium Erwin Daye Bardilas Apr 30, 2019 9:15:00 AM Apr 30, 2019 10:00:00 AM
Low Erwin Daye Bardilas Apr 30, 2019 1:00:00 PM Apr 30, 2019 2:00:00 PM
Low Erwin Daye Bardilas Apr 30, 2019 3:00:00 PM May 2, 2019 2:00:00 PM
Low Erwin Daye Bardilas Apr 30, 2019 4:00:00 PM Apr 30, 2019 4:30:00 PM
Low Erwin Daye Bardilas Apr 30, 2019 5:35:00 PM Apr 30, 2019 6:20:00 PM
Low Erwin Daye Bardilas May 2, 2019 9:00:00 AM May 2, 2019 9:15:00 AM
Low Erwin Daye Bardilas May 2, 2019 10:00:00 AM May 2, 2019 10:10:00 AM
High Erwin Daye Bardilas May 2, 2019 11:00:00 AM May 2, 2019 1:00:00 PM
Low Erwin Daye Bardilas May 2, 2019 2:00:00 PM May 2, 2019 2:30:00 PM
Low Erwin Daye Bardilas May 6, 2019 9:00:00 AM May 6, 2019 9:15:00 AM
low Erwin Daye Bardilas May 6, 2019 11:10:00 AM May 6, 2019 12:00:00 PM
Low Erwin Daye Bardilas May 7, 2019 9:00:00 AM May 7, 2019 9:20:00 AM
Low Erwin Daye Bardilas May 7, 2019 9:30:00 AM May 7, 2019 18:00:00 PM
Low Erwin Daye Bardilas May 7, 2019 11:00:00 AM May 7, 2019 11:20:00 AM
Low Erwin Daye Bardilas May 7, 2019 4:30:00 PM May 7, 2019 5:00:00 PM
Low Erwin Daye Bardilas May 8, 2019 9:00:00 PM May 8, 2019 9:20:00 PM
Low Erwin Daye Bardilas May 8, 2019 1:30:00 PM May 8, 2019 3:00:00 PM
Low Erwin Daye Bardilas May 9, 2019 8:30:00 AM May 9, 2019 9:00:00 AM
Medium Erwin Daye Bardilas May 9, 2019 9:00:00 AM May 9, 2019 9:45:00 AM
Low Erwin Daye Bardilas May 10, 2019 3:00:00 PM May 10, 2019 4:00:00 PM
Medium Erwin Daye Bardilas May 10, 2019 5:00:00 PM May 10, 2019 6:00:00 PM
Medium Erwin Daye Bardilas May 14, 2019 9:00:00 AM May 14, 2019 9:20:00 AM
Medium Erwin Daye Bardilas May 15, 2019 8:30:00 AM May 15, 2019 9:20:00 AM
Medium Erwin Daye Bardilas May 15, 2019 10:00:00 AM May 15, 2019 10:30:00 AM
Low Erwin Daye Bardilas May 15, 2019 11:00:00 AM May 15, 2019 3:00:00 PM
Medium Erwin Daye Bardilas May 15, 2019 8:30:00 AM May 15, 2019 9:00:00 AM
Low Erwin Daye Bardilas May 15, 2019 10:00:00 AM May 15, 2019 10:20:00 AM
Low Erwin Daye Bardilas May 17, 2019 10:00:00 AM May 17, 2019 10:30:00 AM
Medium Erwin Daye Bardilas May 20, 2019 9:00:00 AM May 20, 2019 9:30:00 AM
High Erwin Daye Bardilas May 20, 2019 5:00:00 PM May 20, 2019 5:30:00 PM
Medium Erwin Daye Bardilas May 21, 2019 10:00:00 AM May 21, 2019 11:00:00 AM
Medium Erwin Daye Bardilas May 21, 2019 1:00:00 PM May 21, 2019 2:00:00 PM
Low Erwin Daye Bardilas May 22, 2019 9:30:00 PM May 22, 2019 10:00:00 PM
Medium Erwin Daye Bardilas May 23, 2019 9:00:00 AM May 23, 2019 2:00:00 PM
Medium Erwin Daye Bardilas May 23, 2019 2:00:00 PM May 23, 2019 2:30:00 PM
Medium Erwin Daye Bardilas May 24, 2019 10:00:00 AM May 24, 2019 12:00:00 PM
Low Erwin Daye Bardilas May 27, 2019 9:00:00 AM May 27, 2019 10:00:00 AM
Low Erwin Daye Bardilas May 28, 2019 8:45:00 AM May 28, 2019 9:30:00 AM
Low Erwin Daye Bardilas May 28, 2019 10:30:00 AM May 28, 2019 12:00:00 PM
Medium Erwin Daye Bardilas May 28, 2019 3:00:00 PM May 28, 2019 5:00:00 PM
Medium Erwin Daye Bardilas May 29, 2019 9:00:00 AM May 29, 2019 10:30:00 AM
Mediium Erwin Daye Bardilas May 30, 2019 9:10:00 AM May 30, 2019 9:30:00 AM
Medium Erwin Daye Bardilas May 30, 2019 1:45:00 PM May 30, 2019 2:00:00 PM
Medium Erwin Daye Bardilas Jun 3, 2019 9:00:00 AM Jun 3, 2019 9:15:00 AM
Medium Erwin Daye Bardilas Jun 3, 2019 9:15:00 AM Jun 3, 2019 9:20:00 AM
Medium Erwin Daye Bardilas Jun 3, 2019 3:00:00 PM Jun 3, 2019 3:30:00 PM
Medium Erwin Daye Bardilas Jun 4, 2019 10:00:00 AM Jun 4, 2019 12:00:00 PM
Low Erwin Daye Bardilas Jun 4, 2019 2:00:00 PM Jun 4, 2019 2:20:00 PM
Medium Erwin Daye Bardilas Jun 6, 2019 9:55:00 AM Jun 6, 2019 10:10:00 AM
Medium Erwin Daye Bardilas Jun 6, 2019 2:00:00 PM Jun 6, 2019 2:30:00 PM
Medium Erwin Daye Bardilas Jun 6, 2019 2:45:00 PM Jun 6, 2019 3:10:00 PM
Mediium Erwin Daye Bardilas Jun 7, 2019 9:30:00 AM Jun 7, 2019 10:00:00 AM
Low Erwin Daye Bardilas Jun 7, 2019 10:55:00 AM Jun 7, 2019 11:00:00 AM
Hard Erwin Daye Bardilas Jun 8, 2019 10:00:00 AM Jun 8, 2019 7:00:00 PM
Medium Erwin Daye Bardilas Jun 11, 2019 1:00:00 PM Jun 11, 2019 2:00:00 PM
Medium Erwin Daye Bardilas Jun 13, 2019 10:30:00 AM Jun 13, 2019 11:30:00 AM
Medium Erwin Daye Bardilas Jun 14, 2019 8:30:00 AM Jun 14, 2019 9:00:00 AM
Medium Erwin Daye Bardilas Jun 17, 2019 9:50:00 AM Jun 17, 2019 10:05:00 AM
Medium Erwin Daye Bardilas Jun 17, 2019 1:35:00 PM Jun 17, 2019 1:50:00 PM
Medium Erwin Daye Bardilas Jun 18, 2019 10:58:00 AM Jun 18, 2019 11:05:00 AM
Medium Erwin Daye Bardilas Jun 18, 2019 2:05:00 PM Jun 18, 2019 2:40:00 PM
Medium Erwin Daye Bardilas Jun 18, 2019 2:45:00 PM Jun 18, 2019 3:00:00 PM
Medium Erwin Daye Bardilas Jun 19, 2019 2:00:00 PM Jun 19, 2019 2:30:00 PM
Medium Erwin Daye Bardilas Jun 19, 2019 6:00:00 PM Jun 19, 2019 8:00:00 PM
Medium Erwin Daye Bardilas Jun 20, 2019 9:30:00 AM Jun 20, 2019 10:00:00 AM
Medium Erwin Daye Bardilas Jun 20, 2019 2:00:00 PM Jun 20, 2019 3:30:00 PM
Low Erwin Daye Bardilas Jun 21, 2019 9:30:00 AM Jun 21, 2019 9:40:00 AM
Medium Erwin Daye Bardilas Jun 21, 2019 10:00:00 AM Jun 21, 2019 10:20:00 AM
Medium Erwin Daye Bardilas Jun 21, 2019 2:00:00 PM Jun 21, 2019 6:00:00 PM
Erwin Daye Bardilas
 Remarks/Findings
Intranet Manual Page Creation
No video con
Intranet Manual Page Creation
No video con
No video con
Attend a meeting for departamental portal
Intranet Manual page Development
Attend a daily meeting for Intranet update
Intranet manual development
Attend a daily meeting for intranet update
Intranet manual development
Attend a daily meeting for Intranet update(treasury page)
Intranet manual development
No volume from the other side of video con
Attend a meeting for Intranet update
Create a layout for Accounting department
Atend a weekly meeting for IT
Set up a software for a youtube link on every tv
Secure connection failed when browsing
Intranet Launched
Continue on developing the Intranet
Continue on developing the Intranet
Test run failed
Christening of the Intranet
Continue on developing the Intranet
Another tools have been use for video conference
Continue on developing the Intranet
Collect laptop specs on accounting department(IP, Mac, applications)
Continue on developing the Intranet
Meeting with Treasury for Intranet update
Collect laptop specs on Corpcom and VFI department(IP, Mac, applications)
Continue on developing the Intranet
Collect laptop specs on Corpcom and TechOps department(IP, Mac, applications)
Continue on developing the Intranet
Attend a meeting for Intranet update
Continue on developing the Intranet
Excel file cannot open on other unit when send
Bonifacio Day
Test anIntranet password change then create a manual for it
Continue on Intranet Manual
Continue on Intranet Manual
Continue on Intranet Manual
Continue on Intranet Manual
Vivant Christmas Party
Continue on Intranet development
Video conference no presentation
Collect laptop specs on Corpcom and HR department(IP, Mac, applications)
Continue on Intranet Manual
Attend a meeting on Itranet for Internal Audit
Updating the Accounting page
Updating the Accounting page
Updating the Accounting page
Went to PLDT for the result update
Back to Vivant office, Help sort IT department property
Update the Accounting Intranet oage
Start the Tech Ops Intranet page
Help Sir Frances sorting documents
Continue on Tech Ops Intranet development
Continue on Tech Ops Intranet development
Create a SAP password security memo
Footer cannot be seen on printing
Continue on Tech Ops Intranet development
Unused IT property scheduled to be turn over
Continue developing Tech Ops Intranet page
Send the unused IT property to warehouse
Attend a meeting for Vivant SAP business 1
Open the Video conference with presentation and video
Projector cannot project
Set up the new printer
Develop on Tech Ops Intranet
Create manual for SAP Demo
Print result not normal
Finish the SAP Manual Demo
SAP DEMO
Make changes on SAP Manual
SAP DEMO
SAP DEMO
Print result not normal
Continue on Developing the Tech Ops Intranet
Continue on Developing the Tech Ops Intranet
Projector not display
Continue on developing Intranet page
Continue on developing Intranet page
Continue on developing Intranet page
Update for Treasury page
Continue on developing Intranet page
Take to the conference area
Adjust the TV for conferencinng
Complete the User Manual for Conference 4
Continue on developing Intranet page
Continue on developing Intranet page
Assist the Ng Khai contractor to get a new permit for the building
Continue on developing Intranet page
Assist a user to set up a conference room to make a multi presentation
Monitor the Ng Khai contractor on installinng the new telepresence on conferenc
Continue on developing Intranet page
Continue on developing Intranet page
Assist Dynamics contractor on site visit
Monitor the Dynamics contractor on grooming cables at boardroom
Connection lost
No presentation
Developing CMS portal page
Assist a user on conference room
Developing CMS portal page
Developing CMS portal page
VIVANT KickOf Event
Monitor the NG Khai contratctor on finishing the paint and connecting setting.
Monitor the NG Khai on cable setting
Continue developing CMS portal pge
Modify a Cisco user manual
Developig CMS portal page
Developig CMS portal page
Install the printer
Developig CMS portal page
configure contact directory of the new cisco telepresence
Assist an event for valentines
No printer to use
Printer unable to detect(printer server desktop updated)
Cisco vidcon tutorial
Reconstructed
BOD meeting
Continue on developing VIVANT portal
Continue on developing VIVANT portal
Contact the participants from Thainland to join the telepresence
Continue on developing VIVANT portal
Support a user to use anther application to create vidcon
Continue on developing VIVANT portal
Startech device not working

replace picture of every team

Newly constructed device
Continue Developing the CMS portal
Prepare the vidcon before the meeting starts
Chipping floor

CMS portal
Support for the Vivant SAP Launching
PC no display
Relocate Desktop
Make test and call aboitis
Develop Vivant portal
Modify online form
Assist for any trouble
Assist for any trouble
Look for vendor
No connectivity
Assist for any trouble
Build new page for another service section
Support a conferecne room
Memory problem
Support the conference room for trouble
Business Development portal
Develop IT portal
support a Conference room
Portal
New laptops for configuration
Label new laptop
Business Development portal
Business Development portal
Set up the confernce room
Business Development portal
Set up the confernce room
Make an Online form
Test Online Form
Update Online form
Orientation for HR portal
Develop HR portal
Develop HR portal
HR portal update
Recontruct HR portal
Internatinal call
Developing HR portal
Tutorial on CMS portal
Laptop out of date
Set up conference room
prepare the cenference room
projector problem the display is too small in projector screen
Call Makati for conference meeting
Install MDM
Configuration reset
No printer driver
Change portal layout
Install MDM
Borrowed printer
TV problem, Makati Conference 1 dialing
Dial a conference room to Makati
Need to install MDM
Configure a new laptop for issue to new staf
Install a printer to user
Set up a conference room
Issue a laptop to vivat staf
support a Conference room
Configure a new laptop for issue to staf
support a Conference room
Support a SGV DPA Meeting
Issue a spare printer to user
support a Conference room
Set up a test for Vidcon
IT incidents
Set up a meeting for Aboitiz and Vivant
Develop HR intranet
Install MDM to a user
Boardroom work reconstruct cables
Set up a room for VEC meeting
Projector don’t display
No Vidcon connection between Aboitiz and Vivant
Laptop hinge defective
Mancom meeting
Outlook error
Set up conference room
Develop IT portal
Test a connection Bluejeans
Refill a ink of printer Epson L360
Set up a meeting for BOD
Handle th IT online forms (Portal)
Create a reception room for bluejeans participantss
Operate a presentation from bluejeans dashboard
facilitate a meeting with portal developer
Join meeting for IT portal
Set up a meeting for BOD
Set up meeting for BOD
Test a vidcon from VVT to CPPC
Configure a laptop to issue for user
VVT and CPPC must connect calls
Call the GPI for preparation of meeting
Set up a meeting
VVT and CPPC must connect calls
VVT and NAC Aboitiz must connect calls
Setup the meeting
New staf
Set up the Vidcon
New staf
Test and configure the Hangouts
Make a call from Bkuejeans for Adelyn
Set up a meeting
Set up and make a call from Bluejeans
Present the Account Online Master Data Enrollment
Create a new form for Corm Com
Reconfigure Laptop
Set up the boardroom and make a call
Set up the boardroom and make a call
Set up meeting with presentation ready
Projector presentation quality poor
Configure laptop for new user
Collect materials for midification of online forms
Set up a meeting
Set up a meeting using Bluejeans
Not configured
Clean up a printer head
Test a multi call on vidcon (Makati Cisco)
Set up a meeting
Set the Cisco to factory reset (Makati)
Set up a meeting using Bluejeans
Planning on new IT online form workflow
Set up a meeting using Bluejeans
Set up meeting for BOD
Set up meeting for VEC
Support a meeting on fixing presentation
Install and configure a printer of user
Set up a meeting using Bluejeans
Support a boardrrom meeting
Set up the Frontier TV and laptop for outside event
Support an outside event (Opening)
Support an outside event (Closing)
issue a printer to 8 floor staf
Support a staf on printing envelope size
Configure a laptop for new staf
 Resolution Summary
Intranet Manual Page Creation
Dialed the conference room of the other side participants
Intranet Manual Page Creation
Dialed the conference room of the other side participants
No video con
Attend a meeting for departamental portal
Intranet Manual page Development
Attend a daily meeting for Intranet update
Intranet manual development
Attend a daily meeting for intranet update
Intranet manual development
Attend a daily meeting for Intranet update(treasury page)
Intranet manual development
Amplifier fotgot to open
Attend a meeting for Intranet update
Create a layout for Accounting department
Atend a weekly meeting for IT
Set up a software for a youtube link on every tv
Continue on developing Accounting portal page
Support to the Intranet Launched
Continue on developing the Intranet
Continue on developing the Intranet
Will be continue tomorrow for another test run but diferent toolswill be use
Support the group on Christening the Intranet
Continue on developing the Intranet
Using the diferent tools the test run successfully done and ready to perform
Continue on developing the Intranet
Collect laptop specs on accounting department(IP, Mac, applications)
Continue on developing the Intranet
Meeting with Treasury for Intranet update
Collect laptop specs on Corpcom and VFI department(IP, Mac, applications)
Continue on developing the Intranet
Collect laptop specs on Corpcom and TechOps department(IP, Mac, applications)
Continue on developing the Intranet
Attend a meeting for Intranet update
Continue on developing the Intranet
Need to copy the whole file then paste it to new excel
Bonifacio Day
Test anIntranet password change then create a manual for it
Continue on Intranet Manual
Continue on Intranet Manual
Continue on Intranet Manual
Continue on Intranet Manual
Vivant Christmas Party
Continue on Intranet development
Check the VGA and HDMI cable and reconnect to laptop
Collect laptop specs on Corpcom and HR department(IP, Mac, applications)
Continue on Intranet Manual
To be created an Intranetpage on Vivant internal sit
Updating the Accounting page
Updating the Accounting page
Updating the Accounting page
Went to PLDT for the result update
Back to Vivant office, Help sort IT department property
Update the Accounting Intranet oage
Start the Tech Ops Intranet page
Help Sir Frances sorting documents
Continue on Tech Ops Intranet development
Continue on Tech Ops Intranet development
Create a SAP password security memo
Adjust a size of the footer
Continue on Tech Ops Intranet development
Tag the IT property that needs to be turn over to warehouse
Continue developing Tech Ops Intranet page
Send the unused IT property to warehouse
Train on SAP
support to prepare the vidoe conference
Check the VGA and HDMI cable and reconnect to laptop
Configure to be installed
Develop on Tech Ops Intranet
Create manual for SAP Demo
Uninstall then Install back the driver
Finish the SAP Manual Demo
SAP DEMO
Make changes on SAP Manual
SAP DEMO
SAP DEMO
Uninstall then Install back the driver
Continue on Developing the Tech Ops Intranet
Continue on Developing the Tech Ops Intranet
Configure the projector
Continue on developing Intranet page
Continue on developing Intranet page
Continue on developing Intranet page
Collect new materials and details
Continue on developing Intranet page
Adjust the TV for Conferencin
Assist the contarctor
Complete the User Manual for Conference 4
Continue on developing Intranet page
Continue on developing Intranet page
Assist the Ng Khai contractor to get a new permit for the building
Continue on developing Intranet page
Assist a user to set up a conference room to make a multi presentation
Monitor the Ng Khai contractor on installinng the new telepresence on conference 4
Continue on developing Intranet page
Continue on developing Intranet page
Assist Dynamics contractor on site visit
Monitor the Dynamics contractor on grooming cables at boardroom
disconect and reconnect cables
disconect and reconnect cables
Developing CMS portal page
Assist a user on conference room
Developing CMS portal page
Developing CMS portal page
Assist on equipment
Monitor the NG Khai contratctor on finishing the paint and connecting setting.
Monitor the NG Khai on cable setting
Continue developing CMS portal pge
Modify a Cisco user manual
Developig CMS portal page
Developig CMS portal page
Install the printer
Developig CMS portal page
configure contact directory of the new cisco telepresence
Assist an event for valentines
Install a printer
Install new driver for each user
Perform a demo for cisco vidcon
Reconstruct
Support
Continue on developing VIVANT portal
Continue on developing VIVANT portal
contacted
Continue on developing VIVANT portal

Continue on developing VIVANT portal

Replace the cable DVI to HDMI

reprogram
Make test on every cable installed
Make it responve page
Prepare the vidcon before the meeting starts
Supervise the Dynamics

Develop the CMS portal

Support
Replace power supply
Relocate Desktop
Prepare the call and test connection
Develop Vivant portal
Remove some content
Give support
Give Support
Ask for quotation
Installed the tool
Give Support
Develop the IT poratal
Create a 3 way conference
Scan memory for trouble findings
Support the conference room for trouble
Business Development portal
Develop IT portal
support a Conference room
Add another acrousel news
set up new account and softwares
Label new laptop
Business Development portal
Business Development portal
Dail the cisco telepresence
Business Development portal
Fix presentation display
Create an Online form
make a demo for online form
Update online form
Create a portal for HR
Develop HR portal
Develop HR portal
HR portal update
Recontruct HR portal
Call the participant (international)
Developing HR portal
Tutorial on CMS portal
Update the Laptop
Set up conference room
BOD meeting
Adjust the right ratio for the projector
Call Makati for conference meeting
Install MDM
Set schedule for restoring the configuration
Install driver
Reconstrayct portal
Install MDM
Install printer
Reconfigure
Dial a conference room to Makati
Install a MDM
Configure a new laptop for issue to new staf
Install a printer to user
Set up a conference room
Issue a laptop to vivat staf
support a Conference room
Configure a new laptop for issue to staf
support a Conference room
Support a SGV DPA Meeting
Issue a spare printer to user
support a Conference room
Set up a test for Vidcon
Meeting with IT incidents
Set up a meeting for Aboitiz and Vivant
Develop HR intranet
Install MDM to a user
Boardroom work reconstruct cables
Set up a room for VEC meeting
Disconnect cable then reconnect
Reconfigure Aboitiz firewall
Replace laptop but hdd remain
Set up conference room
Restart G Suite
Set up conference room
Develop IT portal
Test a connection Bluejeans
Refill a ink of printer Epson L360
Set up a meeting for BOD
Construct the workflow of the online form
Create a reception room for bluejeans participantss
Operate a presentation from bluejeans dashboard
facilitate a meeting with portal developer
Join meeting for IT portal
Set up a meeting for BOD
Set up meeting for BOD
Test a vidcon from VVT to CPPC
Configure a laptop to issue for user
Configure both VVT and CPPC public Ips
Call the GPI for preparation of meeting
Set up a meeting
Make a test call
Make a test call
Support the meeting
Configure the laptop for new staf
Connect calls
Configure Laptop for new user
Make a call to Sir Arlo from Hangouts
Make a call from Bkuejeans for Adelyn
Set up a meeting
Set up and make a call from Bluejeans
Present the Account Online Master Data Enrollment
Create a new form for Corm Com
Reconfigure Laptop
Set up the boardroom and make a call
Set up the boardroom and make a call
Set up meeting with presentation ready
Reboot and fix the projector
Configure laptop for new user
Modify online forms
Set up a meeting
Set up a meeting using Bluejeans
Configure to its settings
Run the clean up apps
Test a multi call on vidcon (Makati Cisco)
Set up a meeting
Configure to its seetings
Set up a meeting using Bluejeans
Planning on new IT online form workflow
Set up a meeting using Bluejeans
Set up meeting for BOD
Set up meeting for VEC
Support a meeting on fixing presentation
Install and configure a printer of user
Set up a meeting using Bluejeans
Support a boardrrom meeting
Set up the Frontier TV and laptop for outside event
Support an outside event (Opening)
Support an outside event (Closing)
issue a printer to 8 floor staf
Support a staf on printing envelope size
Configure a laptop for new staf
 Status Response Time SLA Resolution Time SLA SLA Status
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Closed 30 00:00:00 30 00:20:00 Met
Closed 30 00:00:00 30 01:00:00 Met
Closed 30 00:00:00 30 00:10:00 Met
Closed 30 00:00:00 30 00:10:00 Met
Closed 30 00:00:00 30 02:00:00 Met
Closed 30 00:00:00 30 00:15:00 Met
Closed 30 00:00:00 30 00:15:00 Met
Closed 30 00:00:00 30 00:15:00 Met
Closed 30 00:00:00 30 00:10:00 Met
Closed 30 00:00:00 30 02:00:00 Met
Closed 30 00:00:00 #VALUE! Met
Closed 30 00:00:00 30 00:00:00 Met
Closed 30 00:00:00 30 00:05:00 Met
Closed 30 00:00:00 30 00:05:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 00:45:00 Met
Closed 30 00:00:00 30 01:00:00 Met
Closed 30 00:00:00 31 23:00:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 00:45:00 Met
Closed 30 00:00:00 30 00:15:00 Met
Closed 30 00:00:00 30 00:10:00 Met
Closed 30 00:00:00 30 02:00:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 00:15:00 Met
Closed 30 00:00:00 30 00:50:00 Met
Closed 30 00:00:00 30 00:20:00 Met
Closed 30 00:00:00 #VALUE! Met
Closed 30 00:00:00 30 00:20:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 00:20:00 Met
Closed 30 00:00:00 30 01:30:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 00:45:00 Met
Closed 30 00:00:00 30 01:00:00 Met
Closed 30 00:00:00 30 01:00:00 Met
Closed 30 00:00:00 30 00:20:00 Met
Closed 30 00:00:00 30 00:50:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 04:00:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 00:20:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 01:00:00 Met
Closed 30 00:00:00 30 01:00:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 05:00:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 02:00:00 Met
Closed 30 00:00:00 30 01:00:00 Met
Closed 30 00:00:00 30 00:45:00 Met
Closed 30 00:00:00 30 01:30:00 Met
Closed 30 00:00:00 30 02:00:00 Met
Closed 30 00:00:00 30 01:30:00 Met
Closed 30 00:00:00 30 00:20:00 Met
Closed 30 00:00:00 30 00:15:00 Met
Closed 30 00:00:00 30 00:15:00 Met
Closed 30 00:00:00 30 00:05:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 02:00:00 Met
Closed 30 00:00:00 30 00:20:00 Met
Closed 30 00:00:00 30 00:15:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 00:25:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 00:05:00 Met
Closed 30 00:00:00 30 09:00:00 Met
Closed 30 00:00:00 30 01:00:00 Met
Closed 30 00:00:00 30 01:00:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 00:15:00 Met
Closed 30 00:00:00 30 00:15:00 Met
Closed 30 00:00:00 30 00:07:00 Met
Closed 30 00:00:00 30 00:35:00 Met
Closed 30 00:00:00 30 00:15:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 02:00:00 Met
Closed 30 00:00:00 30 00:30:00 Met
Closed 30 00:00:00 30 01:30:00 Met
Closed 30 00:00:00 30 00:10:00 Met
Closed 30 00:00:00 30 00:20:00 Met
Closed 30 00:00:00 30 04:00:00 Met
30 00:15:00 Met
Category Response Time Resolution Time
High 15 minutes 2 hours
Medium 15 minutes 4 hours
Low 15 minutes 1 day *if beyond subject to justification
o justification
Resolver Erwin Daye Bardilas
C losed vs Open
Status
300
Closed Total Result 265
265 265 250

200

150

100

50

0
265
Tota l Resul t

Per Category
Resolver 250
Erwin Daye BardilTotal Result
265 265 201
200

N
150 So
(e
Co
100

50

1 1
0
Resolver - all - 54

SLA Status
Met (empty) Total Result
100.00% ###

Resolver - all -

Request Type
Incident Service Request HolidayLeave Required Task Task Vivant
9 141 1 1 111 1 1

Resolver - all -

Category
Hardware Network Softwar(empty) ConferencCuro Hardaware Hardware / So
54 1 201 1 1 3 3
d vs Open Per Res olver
300
265
250

200

150

100

50

0
265
l Resul t Total Res ul t

100% 10
100%
Category Ticket Volum e 95%
90 90%
85
85%
80
74 80%
Ja n F
70 65
61 60
Network 60 57
Software
(empty) 50
Conference room
40 160
34 141
30 29 140
30
120
20 100
80
10
60
0 40
Jan Feb Mar Apr May Jun Jul Aug Sep
20
1
0
9
Total Result
265

Vivant Total Result

1 265
 Month Target Met Month Ticket Volume
Jan 90% 100% Jan 30
Feb 90% 100% Feb 34
Mar 90% 100% Mar 29
Apr 90% 100% Apr 57
May 90% 100% May 65
Jun 90% 100% Jun 61
Jul 90% 100% Jul 60
Aug 90% 100% Aug 74
Sep 90% 100% Sep 85
Grand Tota90% 100% Grand Total 495

SLA Perfor m ance

100% 100% 100% 100% 100% 100% 100% 100%
100%
95%
90%
85%
80%
Ja n Feb Ma r Apr May Jun Jul Aug
Achi eved Target

Per Ticket Type

160
141
140
120
100
80
60
40
20
1
0
9
Servi ce Request Hol i day