Reviewing a Delinquent / Past-Due

HealthStream Report
The scenario for this job aid is that I am the manager of Radiation Oncology in Ann Arbor. I have
received this HealthStream report and would like to review the past-due and delinquent HealthStream
modules for my staff. Screenshots may differ slightly if a browser other than Internet Explorer is used
but the steps should remain the same.

If there are any follow up questions please feel free to contact Sean Wright, SJMAA HealthStream
Administrator – sean.wright@stjoeshealth.org

Here is a quick breakdown of what the different prefixes mean in the cost center codes. I am including
this because there are some departments whose names are very similar so it may come down to the
prefix to know which your department is:

 16101 – System Office

 16105 – Ann Arbor & Canton
 16110 – Livingston & Brighton
 16120 – Probility
 16201 – Chelsea

1. Find Radiation Oncology in the report:

a. Click on the Edit menu and select “Find on this page…” (Alternately if you are
comfortable using keyboard shortcuts you can hold down the CTRL button and tap F)

b. A small search bar will appear under the main menu (File, Edit, View, etc) and in that
search bar you will enter the department you would like to review. You can either type
the department name or the cost center code.
c. The report will automatically jump to the name as you are typing and it will also
highlight it on the report.

d. Click on the department you wish to review. Depending on the size of the department it
may take a moment for the next page to load.
e. The page that loads will display all colleagues in the department with past due,
delinquent or modules that were completed late. For the purposes of this report we are
only concerned with past due and delinquent. Names and user ID are concealed in the
screenshot below.

f. Once I have found a colleague I wish to review I can click on the colleague name and it
will return a list of what specific HealthStream modules are delinquent or past due.

g. Using the browser back button will allow you to select a different colleague or
department.