INTRODUCTION

Oravel Stays Private Limited, trading as OYO, is India's largest hospitality company, and South
Asia's largest hotel chain consisting mainly of budget hotels. OYO's abbreviated form is On
Your Own. It was founded in 2013 by Ritesh Agarwal (founder & CO, OYO) born in Odisha,
1993 he was a keen traveler and always knew he wanted to be an entrepreneur. He started his
entrepreneurial journey at the age of seventeen and is considered to be one of the youngest CEOs
in India. It is the world's fastest growing hotel chains and today OYO has grown to over 500
cities in India, China, Malaysia, Nepal, the United Kingdom, the United Arab Emirates, Saudi
Arabia, the Philippines, Indonesia, and Japan. Starting from a single Hotel in Gurgaon in May
2013 to over 23,000+ hotels at present and operates 450,000 rooms globally as of January 2019.
It is known for its low cost and great consumer experience rooms. In simpler terms, it was meant
to be a destination for short and midterm rentals for bed and breakfast joints, private rooms and
service apartments. Services are fully IT enabled guests can also order beverages and request
room service through the OYO rooms app. Hotel owners who partner with OYO rooms are
connected via the world's first tablet based property management App and become part of the
OYO brand. Some of the company's investors are the Softbank Group, Greenoaks Capital,
Sequoia Capital, and Lightspeed India.

OBJECTIVES

 Mission: “To create and offer good quality living-spaces at the right price and location”.
 Vision: “To change the way people stay away from home”.
 Technology Driven: The aim was to change the Indian hospitality business with the help
of technology.
 Standardized: To provide standardized hotel rooms with features such as an air-
conditioner, TV, complimentary breakfast and Wi-Fi with 24×7 customer service
support.
 EVOLUTION

OYO Rooms is one startup that needs no introduction. Now 25 years old, Ritesh Agarwal,
Founder, and CEO of OYO began his journey in January 2013, starting with one hotel in
Gurgaon. The company, as of has around 23,000+ hotels in over 500 cities in India, and has been
named India's largest budget hotel chain.

The hotels or properties that were part of the aggregation model have converted into franchises.
The conversion was mainly to reduce operational costs and improve serviceability.

Key Milestones until 2018:

Grew the network to over 450,000 rooms in 23,000+ properties across 500 cities to become the
largest hotel network in India and South Asia.

Recorded average Trip advisor rating of 4.3

Today more than 100 OYOs are now listed in the top hotel rankings for their city (including in
Noida and Bengaluru)
CEO: Ritesh Agarwal COO: Abhinav Sinha CTO: Anil Goel

CFO: Abhishek Gupta CPO: Kavikrut CSO: Maninder Gulati

 POLICY

HR POLICIES AT OYO
1. Listen and watch twice as much as you talk – absorb everything.
2. Build trust and create purposeful communication.
3. Turn insights into action – Be an excellent executor.
4. Great interpersonal relations – spend more time working with non-HR staff; spend less
time working alone.
5. Understand internal business operations to decode your stakeholder expectations and
build the culture.
6. Be a change agent for the business – create and implement solutions.
7. Engage others; Focus on improving employee experience and your engagement scores
would increase automatically.
8. Simplify – Simplify – Simplify – but in the right direction.
9. Encourage management to have more talent conversations to keep up with the
change – both formal and informal.
10. Don’t stop at first answers – go beyond the obvious; stay curious and agile.

STRATEGIES IMPLEMENTED AT OYO

1. Asset light strategy: Ritesh Agarwal noticed there were many unbranded hotels in
India, the idea was to bring the unbranded hotels under a branded ecosystem. So he
decides to partner with already existing hotels. And create a great living experience for
the lower mid segment customers with an equilibrium of low price, great quality, best
location.
2. End to end for customer’s experience: OYO made everything much easier for the
hotel owners by creating ease in check in, check out, and booking.
3. Technology for speed and scale: Ritesh Agarwal started coding at the age of 8. The
mobile app he created made the sales funnel so small made the booking very fast for
customers. He invested most of his funds in innovation and technology
4. A Focused dedicated team for acquisition and expansion
5. Predictability will bring repeatability: through repeatability came predictability
customers could predict the same quality and standard in OYO rooms next time as well.
They followed an audit mechanism, in which for every 6 hotels there was a cluster
manager where his responsibility is to audit them on the basis electricity, water, wifi
speed, AC, food, etc.
6. Feedback to feed forward: OYO has a feedback driven factory where compliant or
suggestions are taken into action or consideration.
 BIBILOGRAPHY

 https://www.oyorooms.com/
 https://en.wikipedia.org/wiki/OYO_Rooms
 https://www.oyorooms.com/officialoyoblog/2016/09/08/behind-the-scenes-hr-at-oyo
 https://www.youtube.com/watch?v=PFnJvUNK6t0
 https://www.slideshare.net/AbhishekMallick8/abhishek-mallick-oyo
 https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/oyo-changes-
business-model-from-aggregation-to-franchise/articleshow/61989125.cms
