QUESTIONNAIRE

Dear sir/madam ,I Amita Ojha ,student of Disha Institute of Management and Technology ,Raipur,
conducting a research for major project for Fourth semester MBA program .It is for educational
purpose and is completely confidential.

1. Your name:
2. Your gender:
a) Male ( )
b) Female ( )

3. Your age(in year’s),please tick one:

a) 20-30 ( )
b) 30-40 ( )
c) 40-50 ( )
d) 50-above ( )

4. What is your highest educational qualification?

a) Phd. ( )
b) Masters ( )
c) Diploma ( )
d) Bachelors ( )
e) Schools ( )

5. Your monthly household income(per month):

Monthly salary income
a) Below 10000 ( )
b) 10000-20000 ( )
c) 21000-30000 ( )
d) 31000-above ( )

6. How often do you visit big bazaar?

a) Once in a week ( )
b) Twice in a month ( )
c) During special offers ( )
d) Whenever the need arises ( )
 7. Are you satisfied with the personnel in big bazaar, please rate it as 5-excellent; 1-
poor:

Factors Excellent Good Average Below Poor

average

a) Staff was available in a

timely manner.

b) Staff greeted you and

offered to help you.

c) Staff answered your

questions.

d) Staff showed
knowledge of the
products/services

e) Staff was courteous

throughout.

f) Overall, how would

you rate customer
service of big bazaar?

8. Kindly rate the factors with which you are satisfied 5-very satisfied;1-very
dissatisfied:
Factors Very Somewhat Neither Somewhat Very
satisfied satisfied satisfied nor dissatisfied dissatisfied
dissatisfied
a) store layout
b) membership
card
c) Availability of
products
d) Happy with
prices of
product
e) Product quality
f) Product
assortment
g) Gift voucher
redemption
process
h) CSA assistance
i) ambience of
store
j) billing process
k) Customer
service desk is
cooperative
9. Rate as per your satisfaction from different retail stores present in raipur :
Retail stores Very Somewhat Neither Somewhat Very
satisfied satisfied satisfied nor dissatisfied dissatisfied
dissatisfied
a) Big
bazaar(pand
ri city
center)
b) Big
bazaar(36cit
y center
mall)
c) Vishal
mega mart
d) Easy day
e) Kishore
mall