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Provided guided procedures to analyze and address top issues.

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Provided guided procedures to analyze and address top issues.

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Provided guided procedures to analyze and address top issues.

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The key for a proper understanding is, the setup is split in several digestible
and logically connected steps in a standardized manner.
Thus each day some steps need to be learned and later on the same day
executed. Over the delivery days reaching then the final goal.
(The participants should do his exercise in the designated time. But he will
also be able to do some daily business during the delivery days if
necessary)
The expert is only available on the delivery days, thus each day needs to be
proceeded.
Key Message:
For the success of the delivery it is absolutely necessary that the customers
fulfill the defined prerequisites.
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1560500 - ST-A/PI: CAT_GET_SQL_TRACE_INFO not taking care of instance -
The reason is a program error. The problem happens with ST-A/PI 01M*
SP1 and 01N* releases in the managed system.
1600748 - ST-SER 2010_1: Replacing parameters for issues in GSS -
Functionality to replace parameters in the macro that is delivering the text of
the check was missing. This functionality is now a part of ST 7.10 SP2.
1626734 - ST-SER 2010_1: Replacing parameters for issues in GSS -
Functionality to replace parameters in the macro that is delivering the text of
the check was missing. This functionality is now a part of ST 7.10 SP2,
SP4.
During the implementation of the first part in the Note 1600748 an error was
made that was causing a short dump.
1637052 – ST-SER 2010_1: Tasks in issue are randomly sorted - When working
with issues in the Service Session Workbench, the list of the tasks may be
sorted in a different way each time when somebody is entering the check or
creating additional tasks.
1641962 - ST-SER 2010_1: Duplicate tasks are generated in GSS scenario - You
execute Guided Self Service session and generate the report several times
without leaving the session. Each generation triggers issue/task generation
or update. During this process tasks in the issue are duplicated.
1643208 - ST-SER: Session dumps after content update - New attribute was
added and the session was not reset.

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Authorizations of SAP_SOLMAN_ONSITE_COMP include:
Assign to a solution logical components and systems, but not create or edit
Full authorization for Issue Management
Create projects
Create scenarios, business processes and steps
Open business process maintenance, contact maintenance and services
Full authorization for reporting (transaction SOLAR_EVAL)
Full authorization for Test Management
Display Root Cause Analysis, run transactions
Transaction for System Landscape Optimization (SLO) Analytic Service
Full authorization for Master Data Management

SAP_SM_SOLUTION_ALL (Full authorization for solutions)

SAP_SMWORK_BASIC (Authorizations for work center)
SAP_SMWORK_SERVICE_DEV (Work center navigation role for SAP Engagement
and Service Delivery)

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As of ST 400 Support Package 16, you can use the report
RAGS_DSWP_SERV_CONTENT_UPDATE to execute the SAP service
content update. As of ST 400 Support Package 18, you can also call
transaction AGS_UPDATE instead. As of ST400 Support Package 19, the
SAP service content update can also be selected in the SAP Engagement
and Service Delivery work center as a 'Common Task'. The link is
'Schedule content update'. You must then set the indicator for the batch job,
which schedules the report as in transaction AGS_UPDATE.
Procedure in SAP Solution Manager (ST lower than Support Package 19):
Start the report RAGS_DSWP_SERV_CONTENT_UPDATE (or, as of Enhancement
Package 1, transaction AGS_UPDATE).
Execute step 1: Check for new updates
If SAP provides relevant changes for the services to be delivered, you can proceed
with step 2.
Step 2: Download updates
Depending on the speed of the connection to the SAP backend, this step may take a
long time. This is the case, in particular, if the update is executed for the first time.
Step 3: Activate updates
After the successful download, the updates can be activated.

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Alternative procedure in SAP Solution Manager (ST higher than Support
Package 19):
Start the 'SAP Engagement and Service Delivery' work center.
Schedule the content update using the link 'Schedule content update'. The settings
that you can select here have already been described above in the procedure for SAP
Solution Manager (ST lower than Support Package 19).
You can also manually start the content update. To do this, you must call the 'SAP
Delivered Services'. A 'Content Update' button is available there. Like transaction
AGS_UPDATE, the tool based on the Web Dynpro contains three steps:
Search for updates
Download updates
Activate updates

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