The EFQM Excellence Award is a transnational quality award that recognises

European businesses with "excellent and sustainable results" across all areas of the
EFQM Excellence Model. It was established in October 1991 as the European Quality
Award by the European Foundation for Quality Management

European Quality Award

From Wikipedia, the free encyclopedia
Jump to navigationJump to search
The European Quality Award is now referred to as the EFQM Excellence Award.
This distinction is awarded annually by the European Foundation for Quality
Management to the organisation that is the best proponent in Europe of Total Quality
Management.
The historical winners are:

 1992 Rank Xerox

 1993 Milliken Europe
 1994 D2D (Design to Distribution)
 1995 Texas Instruments
 1996 Brisa (Bridgestone)
 1997 SGS-Thomson
 1998 TNT UK
 1999 Yellow Pages
 2000 Nokia
 2001 St Mary's College Northern Ireland & Zahnarztpraxis
 2002 SAM Mouldings
 2003 Bosch Sanayi ve Ticaret AS & Runshaw College & Maxi Coco-Mat SA
 2004 Kocaeli Chamber of Industry & YELL
 2005 FirstPlus Financial Group & TNT Express
 2006 BMW Chassis and Driveline Systems & Grundfos
 2007 Lauaxeta Ikastola Sociedad Cooperativa & The Cedar Foundation & Villa Massa
S.r.l. & Tobermore Concrete Products Ltd
 2008 Bosch Sanayi ve Ticaret A.S. & Bursagaz & Council for the Curriculum,
Examinations & Assessment
 2009 Prize Winners Only
 2010 Prize Winners Only
 2011 Bilim Pharmaceuticals
 2012 Robert Bosch GmbH Bamberg Plant
 2013 Alpenresort Schwarz
 2014 Bosch Bari Plant
 2015 BMW AG Werk Regensburg
 Refer to the EFQM Excellence Award page for the full listing[1]
In the past, the award was given to organisations in the following categories:

 Large Organisations and Business Units

 Operating Units of Companies
 Public Sector Organisations
 Small and Medium-sized Enterprises (SME) in two categories, 'Independent SMEs'
and 'Subsidiaries of Larger Organisations'.
European Quality Prizes are awarded each year by the EFQM. Recipients are
organisations that have applied for but not won the European Quality Award; however, the
application was of such a high standard that the European Quality Prize is appropriate.
A history and review of the European
Quality Award Model
Author(s):
Tito A. Conti (Torino, Italy)

Abstract:

Purpose
– Through the analysis of a crucial period of the history of quality in Europe
– the creation of the European Foundation for Quality Management (EFQM)
and the development of the European Quality Award – the author, who was
a protagonist of the narrated events, aims to reveal some historical aspects
that are generally ignored and that should explain some of the peculiarities
of the award model. Taking stock of the present situation, some directions
taken in the TQM/Excellence Model's development and use are questioned,
and the author reasserts his views on the whole matter.

Design/methodology/approach
– For the historical part the author has based his research on public
documents, EFQM Newsletters and internal documentation and personal
correspondence with the protagonists of the events that are mentioned.
The author will be glad to share with students who want to conduct
research in this area his personal records. The following discussion is
mostly based on the author's findings and experiences, compared with the
most common practices.

Findings
– Since the purpose of the paper is to tell a story which the author was a
protagonist of, to derive from it some lessons that are important for the
future, the first part of the paper is dedicated to narrating those aspect of
the European Quality Award Model's development that are crucial to
understanding why such a model, initially developed following the Malcolm
Baldrige Award scheme, suddenly changed dramatically. In this part the
author relates some personal anecdotes to make the story more alive and
complete. The second part of the paper presents the author's views on
organisational improvement models and self‐assessment and explains why
he believes that the present course should be changed, if the risk of
negative impacts on quality development is to be avoided.

Originality/value
– The paper tells a story of an out of the box approach that strongly
affected the development of the European Quality Award Model, now the
EFQM Excellence Model; and explains why, in the author's view, further
innovation is needed in quality management, if we really want to pursue
continuous organisational improvement.
What are the concepts of EFQM excellence model?
The EFQM model provides a framework allowing organisations to determine
their current "level of excellence" and where they need to improve their efforts.
Themodel also helps to ensure that business decisions incorporate the needs
of all stakeholders and are aligned with the organisation's objectives.
What is EFQM excellence model?

The EFQM Excellence Model (European Foundation for Quality Management)

is the most widely used continuous improvement tool in the world. It can be
used by any organisation regardless of size or sector.