Customer Feedback

We would be thankful and obliged to have your time to go through this feedback form
and provide us your reviews as how we can improve your experiences.

Name : …………………………………………………………….
Age : ………Years , Gender : Male /Female

Corporation:
Branch:
1. Under which variant do you have your corporate salary package account ?
 Silver (More Than 10,000)
 Gold (More Than 25,000)
 Diamond (More Than 50,000)
 Platinum (More Than 1,00,000)
2. Since how many years are you maintaining CSP account with SBI?
 Upto 2 Years
 2 to 4 Years
 4 to 6 Years
 More than 6 Years
3. How did you get to know about the CSP feature of SBI?
 Bank
 Corporate
 Friends/family
 Other media
4. Are you aware of all the facilities provided to CSP account holders?
(Overdraft, complementary accident insurance, locker charges concessions, auto sweep facility, etc.)

 Yes
 No
 If yes, then are you availing those facilities with the SBI?
 Yes
 No
 If no, then why are you not availing the services of SBI?
 Other banks
 Not interested
5. Do you avail any other services from SBI?
 Yes
 No
 If yes, then what products are being taken by you?
 Car Loan
 Home Loan
 Xpress Credit
 Gold Loan
 If no, then why are you not availing the products of SBI?
 Other Banks
  Not In Need
6. Have you availed any third party products(Insurance, Mutual Funds,Cards) with SBI?
 Yes
 No
 If no, then do you avail these services from any other bank?
 yes
 No
 If Yes, then what do you find better with other banks?
 Low Cost
 Transparency
 Fast Services
 After sales services
 Other:
7. what suggestions would you like to give for improvement in SBI?