SWAGELOK INDONESIA

Issue Date: 02/01/16

Application Engineer Page 1 of 2

JOB TITLE: Application Engineer

THE JOB ROLE
OVERVIEW
This position is an Application Engineer and Technical Inside Sales Role. Working from within the customer facing and services
department you will be responsible for providing customers with technical solutions using Swagelok products and helping with
our new, exciting services business which looks at new ways to help customers win (such as on-site inspection services,
fabrication and bespoke training).

Job Title Application Engineer Department Technical / Inside Sales

Reports To Resources Manager No. of Direct Reports 0
Contract Period Permanent (3-6 months’ probation) Located Jakarta (Slipi)
Language Skills English and Bahasa Indonesia Travel Yes, some
Engineering : ITE, Diploma, Bachelor
Relevant Experience 1 to 3 years preferred Education
Degree
Remuneration Fixed Salary, health insurance and medical benefits

JOB ROLE OBJECTIVES

This section highlights the major objectives within the role and what is to be achieved

1) Support the selling activities of the company, ensuring proposals (price, delivery, terms and conditions of all sales
transactions) are generated based on solid technical review from requests from sales associates and customers
2) Provide technical advice and support on basic fluid system applications, challenges and designs
3) Be able to match part numbers to customer’s product descriptions. Also to use your technical skills to provide the best,
lowest cost alternatives
4) Participate in, create and contribute to the final report for our Fluid System and Evaluation Advisory Services (FSEAS)
5) Work with the Custom Solutions Manager to create basic drawings, maybe CAD drawings and quotations of simple
assemblies made of Swagelok components
6) Providing general, reactive customer services support such as technical questions, company information, performance
characteristics of products, lead times, update status for their orders, document preparation, warranty provision etc..
7) Investigate the sequence events to resolve customer discrepancy issues or any areas of SCALA/SAE systems that are not
running correctly. Ensuring the business system processes is running properly to minimize interruptions.
8) Utilize and demonstrate effective telephone and interpersonal skills to handle sales phone calls and customer enquiries
regarding products and technical issues
9) Review technical specifications and proactively provide suggestions on method for system improvement
10) Sending Requests For Quote (RFQs) to Swagelok and subsequently creating new part numbers and loading them onto
the SCALA / SAE system
11) Providing support and other tasks as requested by your line manager or Managing Director

TYPICAL ACTIVITIES, RESPONSIBILITIES and DAY TO DAY ACTIONS

This section is designed to help the candidate understand what the job look and feels like but taking a broad examination of what
he / she would be experiencing
Provide technical support and advice to customers and associates
Technical proposal generation
Field based engineering support
Technical review of bids and tenders
Swagelok Quality System (SQS)
SolidWorks / CAD drawing
Support Custom Solutions department as needed

Application Engineer
 SWAGELOK INDONESIA
Issue Date: 02/01/16
Application Engineer Page 2 of 2

JOB TITLE: Application Engineer

THE CANDIDATE
OVERVIEW

 Diploma, Bachelor Degree or equivalent in engineering or other strong scientific/technical field

 1 to 3 years of experience in a customer services, sales or other related technical role
 Hard working and energized by a fun, dynamic, customer focused environment
 Curious investigation, proactive, able to “think outside the box”
 High customer and service orientation
 Well-developed communication and analytical skills
 Good knowledge of fluid systems, oil and gas industry, technical applications etc.
 Good problem-solving skills and focus on quality

COMPANY BACKGROUND
Swagelok Indonesia is the exclusive authorized Sales and Service Representative in Indonesia for products manufactured by
Swagelok Company.
Swagelok, a $1.8 billion global company, is the world’s leading fluid system component manufacturer.
Headquartered out of the US, with a 70 year history and manufacturing facilities all over the world, our product portfolio
includes valves, fittings, quick connects, filters, hoses, pressure management products, automated products, sensors, welding
systems, a n d other fluid system components which have been used successfully in some of the most demanding
applications in oil and gas, aerospace, chemical processing, oil refining, nuclear research, power generation, the
semiconductor industry, and more.
We have a main office and extensive warehouse / technical facilities in Jakarta and a regional office in Singapore to support
customers in Batam and provide logistics and project support.
VALUES and ETHICS
Swagelok Indonesia is an equal opportunities employer and we pride ourselves in putting values at the forefront of our
business. We care passionately about all of our associates and their ongoing training and development. All employees will
receive an enrolment in the online Swagelok University to develop their skills and knowledge of Swagelok products,
applications, markets and their job roles.
Our Swagelok values of Integrity and Respect guide every interaction with each other and with customers.
Business is always conducted ethically and fairly. All associates are required to sign our Code of Conduct which holds everyone
accountable to the highest standards of corruption-free business practices.

Please send your resume to:

swagelokrecruitment@gmail.com

Application Engineer