Carlos Sepulveda

Professional Summary scarlos1308@gmail.com

Marketing Senior at the University of Central Florida with more than three (407) 575-9677
years of progressively responsible retail experience. A natural leader with a
proven record of exceeding sales targets and driving excellent customer
service. Excellent verbal and communication skills and works well with
Microsoft office. Driven and dedicated student seeking a job/internship Education
opportunity as a Sales Representative. University of Central Florida
Bachelor of Science in Business
Work History Administration, Marketing
Uber - Uber Driver May 2020
Orlando, FL
08/2018 - Current
Computer Skills
 Warmly greet customers and make them feel welcome by using  Microsoft office
communication skills.  Certification in Google Analytics.
 Maximize passenger satisfaction by keeping vehicles in safe and clean
operating condition. Languages
ZARA Inc. - Sales Associate/Cashier  Fluent in English and Spanish.
Orlando, FL
 Elementary conversational Portuguese.
05/2016 - 06/2018
 Greeted customers and ascertained needs to ensure high-quality service
and appropriate product recommendations. Relevant Coursework
 Provided repeat customers with exceptional care and attention.  Consumer Behavior
 Quickly and efficiently resolved customer issues and requests in person  Marketing Analysis
and via telephone.  Marketing Research
 Handled cash, credit, debit cards and personal checks, providing correct  Professional selling
change in payment transactions.
 Responsible for organizing closing paperwork, counting out registers, and
Volunteer Work
dealing with funds up to $10,000 every closing shift.
 Trained approximately ten new employees in both the sales floor and the
Drop of Love Daycare Center
cash register to help them familiarize themselves with company rules and Orlando, FL
regulations. 09/18-10/18
Guess Factory - Sales Associate  Helped students develop study skills and
Orlando, FL techniques to help improve their academic
10/2015 - 05/2016 performance.
 Implemented up-selling strategies, encompassing recommendation of  Taught students school subjects to help
accessories and complementary purchases. them complete their school assignments.
 Developed positive customer relationships through friendly greetings and  Interacted on a daily basis with 15 to 25
excellent service. students.
 Received a certificate for top sales floor performer and was voted top  Supervised up to 25 students from grades
sales person generating on average about $1,500 in sales per shift. Kindergarten to fifth graders.
 Trained and developed approximately six new sales team associates in
product knowledge, selling techniques and company procedures.