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BOOK ONE - GENERAL PROVISIONS
Rule I. Definition and Basic Guidelines
Section 1. Title........................................................................................... 1
Section 2. Definition of Terms.................................................................... 1
Dimension 4: BATHROOM
4.1 Bathroom – Minimum Requirements................................ 30
4.2 Bathroom – Shower/Bath Quality..................................... 30
4.3 Bathroom – Shower/Bath Condition/Maintenance........... 30
4.4 Bathroom – Basin Quality................................................ 31
4.5 Bathroom – Basin – Condition/Maintenance.................... 31
4.6 Bathroom – Toilet – Quality.............................................. 32
4.7 Bathroom – Toilet – Condition/Maintenance..................... 32
4.8 Bathroom – Decoration – Quality..................................... 33
4.9 Bathroom – Decoration – Condition/Maintenance........... 33
4.10 Bathroom – Towels – Quality and Cleanliness................. 33
4.11 Bathroom – Space and Comfort....................................... 34
4.12 Bathroom – Overall Cleanliness....................................... 34
4.13 Toiletries – Availability...................................................... 35
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4.14 Bathroom – Amenities – Availability................................. 35
4.15 Bathroom – Environmental Protection............................. 36
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BOOK SIX – SUPERVISION OF ACCREDITED ESTABLISHMENTS
Rule VI. Supervision of Accredited Establishments
Section 1. Display of DOT Accreditation Seal ....................................... 48
Section 2. Non-Transferability of DOT Accreditation Seal..................... 48
Section 3. Periodic Inspection................................................................ 48
Section 4. Defects and Deficiencies Found During the Inspection........ 48
Section 5. Penalty for Failure to Remedy the Defects, etc.................... 48
Section 6. Advertisements..................................................................... 48
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ACCOMMODATION ENTERPRISE SELF-ASSESSMENT FORM
Name of Enterprise:
Address:
General Manager:
Contact Details:
Telephone Number:
Website Address:
E-mail Address:
DIMENSIONS MY SCORE
1. Arrival and Departure
2. Public Areas
3. Bedrooms
4. Bathrooms
5. Food and Beverage
6. Lounge Area *
7. Kitchen Area *
8. Amenities
9. Business practices
TOTAL SCORE
* Applicable to Apartment Hotels only
A third party auditor hired by the DOT shall conduct an actual assessment of your
enterprise to determine your property’s classification.
COMMENTS: ___________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
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EXPLANATORY NOTES
There are five levels of accommodation standards ranging from one to five
stars applicable to hotels, resorts and apartment hotels. To obtain higher stars,
progressively higher service and facility quality, facility condition and improved
business practices like environmental management, which are determined by a
points system should be provided across all areas.
A total of 1000 points have been set as the maximum number of points that can be
achieved by Hotels, Resorts, and Apartment Hotels.
The criteria are divided into seven (7) dimensions that are common to the above-
mentioned categories except for the lounge area and the kitchen area which
are applicable only to apartment hotels. The percentage that these dimensions
contribute to the total score is shown in the table below:
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Each dimension consists of a number of indicators which describe either the
existence or availability, quality and condition of the facility as well as the service.
Every indicator is allotted points. A maximum of 177 indicators are evaluated.
Quality judgment is used to determine whether a facility or service is either
Unacceptable, Acceptable, Good, Very Good, Excellent or Outstanding.
Mandatory and minimum requirements have also been established both for entry
into the grading scheme and at the different star levels.
M shows a
The A mandatory Mandatory
requirement, m shows a
reference item in this The number
in this case Minimum
number case for 1-5 of points for all stars requirement,
A description
stars These items allocated to and has no in this case for
of the criteria points 4 and 5 stars
link together this criteria
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DOT MEMORANDUM CIRCULAR NO. 2012-02
BOOK ONE
GENERAL PROVISIONS
Rule I.
Definition and Basic Guidelines
b. “Act” shall refer to Republic Act No. 9593, otherwise known as the “Tourism
Act of 2009”.
1
d. “Department or DOT” shall refer to the Department of Tourism created
pursuant to Presidential Decree No. 189 (1973), as amended.
e. “Hotel” shall refer to full service accommodation with reception and guest
rooms generally offering private facilities with an onsite restaurant, room
and bar services available. Additional facilities such as business centres
and conference rooms are expected.
2
n. “Tourism Enterprises” refers to facilities, services and attractions involved
in tourism, such as, but not limited to: travel and tour services; tourist
transport services, whether for land, sea or air transportation; tour guides;
adventure sports services involving such sports as mountaineering,
spelunking, scuba diving, and other sports activities of significant tourism
potential; convention organizers; accommodation establishments,
including, but not limited to, hotels, resorts, apartelles, tourist inns, motels,
pension houses, and home stay operators; tourism estate management
services, restaurants, shops and department stores, sports and recreational
centers, spas, museums and galleries, theme parks, convention centers
and zoos.
BOOK TWO
STAR GRADING SYSTEM
Rule II.
Star Grading System for Hotels, Resorts and Apartment Hotels
Section 1. Five Star Grading System. There are five (5) levels of accommodation
standards ranging from one to five stars. The star bands for Hotels, Resorts and
Apartment Hotels are as follows:
a. One Star: 25-40% achievement (251 to 400 points) – These enterprises
appeal to budget minded travellers. There is a limited range of facilities and
services.
b. Two Star: 40-55% achievement (401 to 550 points) - These enterprises
appeal to the tourists seeking more than basic accommodation. They offer
expanded facilities and higher level of comfort.
c. Three Star: 55–70% achievement (551 to 700 points) – These enterprises
offer a very good level of accommodation. There are more spacious public
areas, higher quality facilities and a greater range of services.
d. Four Star: 70–85% achievement (701 to 850 points) - These properties
are upscale in all areas. Accommodation is refined and stylish. Service is
responsive, often including an extensive array of facilities.
e. Five Star: 85-100% achievement (851 to 1,000 points) - These properties
reflect the characteristics of luxury and sophistication. The facilities are
world class in every manner and the meticulous service exceeds all guest
expectations.
3
4
BOOK THREE
ACCREDITATION STANDARDS
Rule III.
5
No. Ratings Criteria / Indicators Points
My
Score
Minimum
9 Valet parking is provided. 3 m m
4&5
1.5 Security
6
No. Ratings Criteria / Indicators Points
My
Score
7
No. Ratings Criteria / Indicators Points
My
Score
Seating area with excellent quality
Excellent seating appropriate for the size of the 4
hotel.
8
No. Ratings Criteria / Indicators Points
My
Score
9
No. Ratings Criteria / Indicators Points
My
Score
Basic check-out process with minor wait
Acceptable time (not more than 10 minutes per 1
guest).
10
No. Ratings Criteria / Indicators Points
My
Score
11
No. Ratings Criteria / Indicators Points
My
Score
Highest quality furniture in outstanding
Outstanding condition, or antique furniture of 10
highest quality.
12
No. Ratings Criteria / Indicators Points
My
Score
13
No. Ratings Criteria / Indicators Points
My
Score
Excellent levels of comfort throughout
Excellent property. Consistent air flow with no 8
hot areas or draughty places.
Dimension 3: BEDROOM
41 3.1 Room Size
16
No. Ratings Criteria / Indicators Points
My
Score
3.3 Rooms for Persons with
43
Disabilities (PWD) – Availability
One PWD room for every 50 up to
150 rooms, and 1 for every 100 rooms
Minimum 1-5 0 M M M M M
thereof, for less than 50 rooms at least
one PWD room.
44 3.4 Bedroom - Space & Comfort
Floor space has obstacles that can cause
Unacceptable injury to guests, furniture too large or 0
too small, may be less than 2.4 meters.
Doors and drawers can be opened freely
without moving furniture, may still
Acceptable 2
have cluttered feel, impression is fair,
ceiling height is at least 2.4 meters.
Good amount of space to move freely
carrying a suitcase, there may be some
Good 4
restrictions and a chair may serve dual
purposes.
Bedrooms are well planned for ease of
Very Good movement, no major obstacles to move 6
around, easy access to all facilities.
Generous space to allow comfortable
relaxation and comfortable in room
Excellent 8
dining, ease of access with a suitcase to
all wardrobes and cupboards.
Luxurious space designed for relaxation
and efficiency of movement. Ample
Outstanding 10
free space with furniture in suitable and
convenient places.
45 3.5 Bedroom – Sound Proofing
No attempt to provide any sound
Unacceptable 0
proofing.
Any adjoining room has one door and
is not sound proofed and curtains are
Acceptable 2
thin and provide very limited sound
proofing.
Good level of sound proofing, lined
Good curtains are in place and building design 4
assists sound proofing.
Very good sound proofing materials are
Very Good used; Heavy curtains and floor coverings 6
reduce noise.
Excellent level of sound proofing,
Excellent including double glazing and other 8
methods to reduce external noises.
17
No. Ratings Criteria / Indicators Points
My
Score
18
No. Ratings Criteria / Indicators Points
My
Score
Latex or pocket spring, deep comfort,
separate mattress top; mattress
Outstanding 10
protectors (bed pad) and pillow
protectors / slips.
19
No. Ratings Criteria / Indicators Points
My
Score
3.10 Bedroom - Bedding & Linen –
50
Condition
20
No. Ratings Criteria / Indicators Points
My
Score
21
No. Ratings Criteria / Indicators Points
My
Score
Energy-saving light bulbs in over 75%
Environmental 5
of bedroom lights.
22
No. Ratings Criteria / Indicators Points
My
Score
23
No. Ratings Criteria / Indicators Points
My
Score
24
No. Ratings Criteria / Indicators Points
My
Score
One chair, one bedside table, aged
materials, MDF (Medium Density
Acceptable 2
Fiberboard) materials, no coordination,
repairs evident.
Two bedside tables, some attempt at
Good coordination. Good quality furniture, 4
timber veneers, glass tops may be used.
25
No. Ratings Criteria / Indicators Points
My
Score
26
No. Ratings Criteria / Indicators Points
My
Score
77 Clock/Radio/Wake up service. 1
27
No. Ratings Criteria / Indicators Points
My
Score
Refrigerator, clean and in working
79 2
condition
28
No. Ratings Criteria / Indicators Points
My
Score
29
No. Ratings Criteria / Indicators Points
My
Score
Dimension 4: BATHROOM
4.1 Bathroom – Minimum
Requirements
Baths and/or showers with functioning
94 Minimum 1-5 hot and cold water. Hot water reaches 0 M M M M M
38 degrees in 20 seconds.
30
No. Ratings Criteria / Indicators Points
My
Score
Very good condition, any repairs were
Very Good done professionally and do not require 6
further attention.
31
No. Ratings Criteria / Indicators Points
My
Score
32
No. Ratings Criteria / Indicators Points
My
Score
4.8 Bathroom – Decoration -
102
Quality
33
No. Ratings Criteria / Indicators Points
My
Score
34
No. Ratings Criteria / Indicators Points
My
Score
109 Bidet. 4
35
No. Ratings Criteria / Indicators Points
My
Score
114 Slippers. 1
36
No. Ratings Criteria / Indicators Points
My
Score
5.2 Food and Beverage – Options
123
available
37
No. Ratings Criteria / Indicators Points
My
Score
Tables and chairs are insufficient for
Unacceptable the number of guests, uncomfortable 0
seating.
Tables and chairs are mismatched but
Acceptable functional, vinyl seating with minimal 2
comfort, plastic chairs.
Good quality, tables and chairs, brushed
Good metal, glass, laminate materials, limited 4
design and coordination.
38
No. Ratings Criteria / Indicators Points
My
Score
39
No. Ratings Criteria / Indicators Points
My
Score
A certain amount of noise and activity,
Good comfortable temperatures, tables too 8
close for private conversation.
Very good standard of comfort, private
Very Good 12
conversations are possible.
Well thought out table layout, no
Excellent 16
intrusive noise or smells.
Outstanding environment and highest
Outstanding levels of comfort, one of the best 20
available.
40
No. Ratings Criteria / Indicators Points
My
Score
Excellent level of cleanliness, attention
Excellent to detail in all aspects of cleaning and 16
hygiene.
141 Jacuzzi. 2
42
No. Ratings Criteria / Indicators Points
My
Score
Conference equipment – microphones
151 and sound system (sufficient for size of 4
conference room).
45
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BOOK FOUR
Rule IV.
Accreditation Process
Section 1. Filing of Application. Any person, partnership, corporation or other entity desiring
to operate a primary tourism enterprise as defined herein shall secure an accreditation from
the Department. Application for accreditation shall be accomplished online.
Section 4. Validity of Accreditation. The Certificate of Accreditation shall be valid for a period
of two (2) years, unless sooner revoked by the Department.
Section 5. Schedule of Fees. The Department shall issue a schedule of accreditation fees
to be implemented by these Rules.
BOOK FIVE
Rule V.
Section 1. Grounds for Cancellation. Any of the following acts, omissions shall be sufficient
grounds for the cancellation of accreditation:
a. Making any false declaration or statement or making use of any such declaration
or statement or any document containing the same or committing fraud or any
act of misrepresentation for the purpose of obtaining the issuance of accreditation;
b. Failure to comply with or contravene any of the conditions set forth in the
certificate of accreditation;
c. Failure to meet the standards and requirements for the operation of the
establishment as prescribed in these Rules and Regulations;
d. Allowing or permitting the establishment or its facilities to be used for prostitution
particularly those involving children or any illegal, immoral or illicit activities; and
e. Violation of or non-compliance with any of the provisions of these Rules,
promulgated orders, decisions and circulars issued by the Department and other
concerned government agencies.
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Section 2. Procedure for Cancellation and/or Downgrading of Accreditation. Assessors
shall submit a report with recommendations based on the inspection findings to the Office
of Tourism Standards and Regulation (OTSR). The OTSR shall then send a letter to the
concerned enterprise regarding its deficiencies, specifying a grace period of a minimum
of 3 months within which to rectify such findings. Non-compliance within the allotted grace
period may result in the cancellation and/or downgrading of accreditation of the concerned
enterprise. The Department shall likewise inform the concerned local government unit
regarding the accreditation status of the enterprise.
BOOK SIX
Rule VI.
Section 1. Display of DOT Accreditation Seal. The valid DOT accreditation seal shall be
displayed in a conspicuous place of the establishment.
Section 2. Non-Transferability of DOT Accreditation Seal. The rights and privileges over the
accreditation shall be non-transferable.
Section 3. Periodic Inspection. The Department may send an inspection team to the
establishment for the purpose of finding out whether it is being kept and/or managed in
a manner conformable to the standards set by the Department. The inspection shall be
conducted at a reasonable time of the day with due regard and respect accorded to the right
to privacy of parties concerned.
Section 4. Defects and Deficiencies Found During the Inspection. Where certain defects
and deficiencies have been found in the course of inspection, the Department shall give
direction to the keeper, manager or operator to rectify the defects or deficiencies within a
reasonable period of time.
Section 5. Penalty for Failure to Remedy the Defects, etc. If the management fails to remedy
the defects or deficiencies, the Department may withdraw the certificate of accreditation of
the establishment.
Section 6. Advertisements. All DOT accredited hotels, resorts and apartment hotels which
shall advertise its business or services through print media must specify in the advertisement
item itself the DOT accreditation number.
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BOOK SEVEN
OTHER PROVISIONS
Rule VII.
Section 2. Circulars. The Department shall from time to time, issue relevant memoranda
and circulars for proper implementation of the provisions of these Rules.
Section 3. Separability Clause. The provisions of these Rules are hereby declared separable,
and in the event that any one or more of such provisions are declared invalid, the validity of
all other provisions shall not be affected thereby.
Section 4. Repealing Clause. All existing Rules and Regulations or Circulars issued by
the Department of Tourism which are inconsistent with the provisions of these Rules, are
hereby repealed and/or modified accordingly.
Section 5. Effectivity. These Rules and Regulations shall take effect immediately.
ATTESTED:
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