Lampiran …

Statistics

TANGIBLE RESPONSIVE REABILITY ASSURANCE EMPATHY KEPUASAN

Valid 40 40 40 40 40 40
N
Missing 0 0 0 0 0 0

TANGIBLE

Frequency Percent Valid Percent Cumulative

Percent

1 30 75,0 75,0 75,0

Valid 2 10 25,0 25,0 100,0

Total 40 100,0 100,0

RESPONSIVE

Frequency Percent Valid Percent Cumulative

Percent

1 20 50,0 50,0 50,0

Valid 2 20 50,0 50,0 100,0

Total 40 100,0 100,0

REABILITY

Frequency Percent Valid Percent Cumulative

Percent

1 29 72,5 72,5 72,5

Valid 2 11 27,5 27,5 100,0

Total 40 100,0 100,0

ASSURANCE

Frequency Percent Valid Percent Cumulative

Percent

1 27 67,5 67,5 67,5

Valid 2 13 32,5 32,5 100,0

Total 40 100,0 100,0

 EMPATHY

Frequency Percent Valid Percent Cumulative

Percent

1 25 62,5 62,5 62,5

Valid 2 15 37,5 37,5 100,0

Total 40 100,0 100,0

KEPUASAN

Frequency Percent Valid Percent Cumulative

Percent

1 35 87,5 87,5 87,5

Valid 2 5 12,5 12,5 100,0

Total 40 100,0 100,0