HASIL OUTPUT DATA

Frequencies
Statistics

Daya_tanggap Jaminan Bukti_Fisik Empati Keandalan

N Valid 55 55 55 55 55
Missing 0 0 0 0 0
Mean 1.56 1.78 1.82 1.87 1.71
Median 2.00 2.00 2.00 2.00 2.00
Std. Deviation .501 .417 .389 .336 .458
Percentiles 25 1.00 2.00 2.00 2.00 1.00
50 2.00 2.00 2.00 2.00 2.00
75 2.00 2.00 2.00 2.00 2.00

Frequency Table

Daya_tanggap
Cumulative
Frequency Percent Valid Percent Percent
Valid baik 24 43.6 43.6 43.6
tdk_baik 31 56.4 56.4 100.0
Total 55 100.0 100.0

Jaminan
Cumulative
Frequency Percent Valid Percent Percent
Valid baik 12 21.8 21.8 21.8
tdk_baik 43 78.2 78.2 100.0
Total 55 100.0 100.0

Bukti_Fisik
Cumulative
Frequency Percent Valid Percent Percent
Valid baik 10 18.2 18.2 18.2
tdk_baik 45 81.8 81.8 100.0
Total 55 100.0 100.0
 Empati

Percent

Cumulative
Frequency Valid Percent Percent
Valid baik 7 12.7 12.7 12.7

tdk_baik 48 87.3 87.3 100.0

Total 55 100.0 100.0

Keandalan
Cumulative
Frequency Percent Valid Percent Percent
Valid baik 16 29.1 29.1 29.1
tdk_baik 39 70.9 70.9 100.0
Total 55 100.0 100.0