Toeic: Speaking

global edu town
TOEIC Speaking
®
Sample Answers
Book 8
(Teacher’s Guide)
Teacher’s Manual Lesson 1 [TOEIC Speaking 8]
Part A. Questions 1 and 2: Read a text aloud.
Directions: In this part of the test, you will read aloud the text on the screen. You will then seconds to
prepare. Then you will have 45 seconds to read the text aloud.
Q#1 (45 seconds to prepare; 45 seconds to read the text aloud)
Great musicians use various brands of pianos for public concerts before a variety of audiences.
However, you will notice that those who care most for their professional reputations usually
select the brand Steinwei. The Steinwei Concert Grand piano has gained its prestige in the
musical world because artists have found it essential for their best performances. For your own
studios and recitals, Steinwei is the perfect choice.
Attention all commuters. A truck has flipped on Highway 21 next to the Stockholm Boulevard
exit. Road crews are working as fast as they can to clear the highway; but in the meantime, we
suggest taking an alternate route through Kevin Avenue, Quinn Street, or Dewey Hill. We’ll be
providing live reports every 15 minutes, so stay tuned and listen for more traffic updates.
Part B. Question 3: Describe a picture
Directions: In this part of the test, you will describe the picture on your screen in as much detail as you
can. You will have 30 seconds to prepare your response. Then you will have 45 seconds to speak about the picture.
Q#3
Sample Answer:
This is a picture taken outdoors during winter. A girl is making a tall snowman. She is wearing a
red knit cap and mittens, a black winter jacket, and brown boots. The snowman looks well
proportioned. An adult may have helped her build the mounds. Now she is just shaping the body
with her hands.
The elevated ground she is standing on is all snow. On the edge are some green grass. The snow
plain farther down the view seems to be smooth. It could be a body of water like a river or
stream, which is maybe strong enough for ice skating. On its bank on the other side, some green
grass is also sprouting out of the snow.
Part C. Questions 4-6: Respond to questions
Directions: In this part of the test, you will answer three questions. For each question, begin responding
immediately after the question has finished. No preparation time is provided. You will have 15 seconds to respond to
Questions 4 and 5 and 30 seconds to respond to Question 6.
Teacher: Imagine that a Swiss Marketing firm is doing research in your country. You have agreed
to participate in a telephone interview about sweets and candies.
Q#4 (no preparation/ respond immediately; 15 seconds to answer)
How often do you grab a bite of sweets or candies?
Sample Answer:
I grab a bite of candy once in a while, maybe once a month on average. I keep away from candies
for the sake of my teeth.
What are some popular sweet or candies in your country?
Sample Answer:
I think the most popular sweet is a lollipop because it is easy to buy and safe for children to have.
What do you consider when you pick candles up in a store?
Sample Answer:
I check the candy’s ingredients first when I pick up one of them in a store. Since I usually buy
them for my kids, I ought to be sensitive to the ingredients. I always try to avoid artificial
sweeteners. That’s why I examine the labels on the wrapping paper.
Part D. Question 7-9: Respond to questions using information provided
Directions: In this part of the test, you will answer three questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each question, begin
responding immediately after you hear the question. No additional preparation time is provided. You will have
15 seconds to respond to Questions 7 and 8 and 30 seconds to respond to Question 9.
(30 seconds to read the information)
Arctic Castle Hotel / 525 Poplar Boulevard / Saturday, January 10th
Seminar Highlights
Motivational Speaker – Silver Garret
10:00 A.M. *Improving Focus *Creating Goals
*Sharpening Memory *Being the Best You

12:00 P.M. Lunch – King’s Ballroom
1:00 P.M. Personalized Training – Brent Duncan, HR Manager
2:00 P.M. Playing Brain Games – Bill Farrell, Recreation Instructor
3:00 P.M. Closing words – Silver Garret
Registration Fee
Advanced Online Registration: $250 at www.silvertraining.com
On-site Registration Fee: $400 (Limited Seating)
Includes: Dinner, Refreshments, Subscription to Silver Monthly Newsletter
Teacher: Hello, this is Ulysses Griffin. I am thinking of participating in Silver Institute of

Motivation. I received the pamphlet for the seminar the other day but I am afraid that I
misplaced it. Before signing up for the seminar, I’d like to know more about it. Can you please
answer my questions?

Teacher: When and where is the seminar taking place?
Sample Answer:
Silver Institute of Motivation Seminar will be held at Arctic Castle Hotel. It is located at 525
Poplar Boulevard. It will take place on Saturday, January 10th.

Teacher: Can I register on the day of the seminar?
Sample Answer:
Yes. If you register on-site, it costs $400. If you register on-line in advance, it costs $250.
You can register on our Web site. However, there is limited seating so you must hurry.
Arctic Castle Hotel / 525 Poplar Boulevard / Saturday, January 10th
Seminar Highlights
Motivational Speaker – Silver Garret
10:00 A.M. *Improving Focus *Creating Goals
*Sharpening Memory *Being the Best You

12:00 P.M. Lunch – King’s Ballroom
1:00 P.M. Personalized Training – Brent Duncan, HR Manager
2:00 P.M. Playing Brain Games – Bill Farrell, Recreation Instructor
3:00 P.M. Closing words – Silver Garret
Registration Fee
Advanced Online Registration: $250 at www.silvertraining.com
On-site Registration Fee: $400 (Limited Seating)
Includes: Dinner, Refreshments, Subscription to Silver Monthly Newsletter

Teacher: What are some of the main events happening at the seminar?
Sample Answer:
There are three main sessions. At 10 A.M., there will be a speech given by the motivational
speaker Silver Garret. He will talk about improving your focus, creating goals, sharpening
memory and being the best you. And at 1 P.M., there will be a personalized training led by
Brent Duncan, the HR manager. After that, at 2 P.M., you will play brain games with Bill
Farrell, the recreation instructor.
Part E. Question 10: Propose a solution
Directions: In this part of the test, you will be presented with a problem and asked to propose a solution.
You have 30 seconds to prepare and 60 seconds to speak. In your response, make sure you show that you recognize a
problem and propose a way of dealing with the problem.
Q#10 (30 seconds to prepare; 60 seconds to speak)
Teacher:
Hello, this is Alvin, the building manager. Since you are the president of the tenants association, I
thought you would be the right person to talk to. As you know we have been having a lot of
problems without old elevators. We will have to replace these elevators as soon as possible. If we
don’t resolve this matter soon it could create a bigger problem later. However, I know this is
going to be a big inconvenience to our tenants, especially the ones on the higher floors. But this is
something that needs to be done. I have been trying to figure out a good time to schedule this but
I wasn’t sure when the best time would be. That’s why I am calling you. I know that the monthly
tenants association meeting is tomorrow and I was hoping you could ask everybody when would
be best to schedule this installation. I would really like to speak to you as soon as possible. Please
call me back at 712-1127. Once again, this is Alvin, the building manager. Thanks! Bye!
Sample Answer:
Hello, Alvin. This is Katie, the president of the tenants association. I got your message saying that
you are planning to replace the elevators. However, there is a problem in finding the best time to
schedule the work. So you’d like for me to check on this matter.
First of all, I am sorry to hear about the situation. However, I am happy to say that there is a way
to help out. After checking into the situation, I came up with the following solutions.
Let us do a survey to fix a date convenient to all the residents. This should be helpful in finding
the most convenient day and time to do this. Also, why don’t you hire extra workers to do the
work? It would reduce the time needed to finish fixing the elevator problem. That way it would
be less inconvenient for the residents.
These are my suggestions. If you need any help, feel free to call me back any time. Thank you. Bye.
Part F. Question 11: Express an opinion
Directions: In this part of the test, you will give your opinion about a specific topic. Be sure to say as
much as you can in the time allowed. You will have 15 seconds to prepare. Then you will have 60 seconds to speak.
Teacher:
Do you think that companies nowadays provide less quality and service to make a larger profit,
compared to those of the past?
Give specific reasons and examples to support your opinion.
Sample Answer:
I agree that companies nowadays provide less quality and service to make a larger profit,
compared to those of the past.
There are several reasons to support my opinion. One is with backpacks. When these become
popular, companies always raise their prices. For example, about two years ago, I bought a
backpack from Macy’s. It was $50 but the quality was really good, so the price was reasonable. I
was really satisfied and I used it very often. One day, I lost my backpack. I really liked my old
backpack so I decided to buy one from the same brand again. I visited the store with $50 and
asked the clerk but he said the old model was not on sale anymore. He recommended I purchase
a new model. The newer model was $100 but the quality was worse than the previous one. As
they become popular, they raised their prices but the quality became worse.
I disagree that companies nowadays provide less quality and service to make a larger profit,
compared to those of the past.
For example, about twenty years ago, when people saw the first mobile phone, they didn’t know
much about it. It was very expensive and the only function it had was just making phone calls.
People were willing to pay $1000 for that because it was new. But nowadays, cell phones and
smart phones have a lot in them. They have better functions and are becoming even better
because customers want better things. Consumers are looking for better quality items without
spending as much money.
That is why I disagree with the first statement.

Hello, I will provide you now with latest weather forecast from ZOE radio station. Across the
province, we will have lots of rain today. From the southern part of the peninsula, we will have
strong winds and rain. From the afternoon onward, it should gradually clear up. Please do not
forget to bring your umbrella on the way to work this morning. Today, the average temperature
will be 21°C, below is 13°C. This is Caleb Ellis of ZOE radio station.
We are proud to announce that Ms. Violet is going to launch a new clothing line, featuring
clothing, accessories and shoes made from organic cotton! This organic cotton is free from all
toxic chemicals. This will be great news for all the local consumers looking for delicate clothes
for sensitive skin. Visit our new store to find some environmentally-friendly fashion items!
Q#3
Sample Answer:
This picture was taken in the neighborhood. There are 2 people here, most likely a mother and
son. The mother is wearing a red long sleeves blouse and a pair of jeans, while the boy has a cap,
a backpack, a pair of shorts and rubber shoes. They are walking hand-in-hand.
It looks like it’s early in the morning, about the time when kids go to school. They are walking a
long strip of walkway. This is parallel to the street. Maybe they are going to their car, so the mom
can bring her son to school. Or maybe they’re just walking to school because it’s near.
The pathway has some lawn on one side, and some trees and bushes on the other side. The
weather seems perfect. It could be spring.
Teacher: Imagine that a Singaporean Marketing firm is doing research in your country. You have
agreed to participate in a telephone interview about camping.
When did you last go camping? What did you like about it the most?
Sample Answer:
About a month ago, I went camping. I went to a mountain and there was a camping site. I was
able to enjoy the nature and breathe in the clean air. So I liked it very much.
What are some things you need to check and bring when planning a camping trip?
Sample Answer:
There are lots of things to check when I prepare for a camping trip. The most important thing is a
tent because you need a place to sleep. You also need a sleeping bag so you don’t get too cold.
Which source do you find the most useful when planning a camping trip?
*The Internet *Friends *Guidebooks
Sample Answer:
I think the Internet is the most useful source when planning a camping trip. When I was
planning for a camping trip about a month ago, I didn’t know anything because it was my first
camping trip. I looked through some Web sites and there were lots of people who have camping
as a hobby. They gave useful information about camping sites, tools, and equipment that I had to
buy. So I bought them online and even got them at a discounted cost.
ERGO CONSTRUCTION AGENCY WORSHOP

Friday, Nov 14th
Annex Building, Meeting Room C
Time Session Speaker
9:00-9:50 Safety education Adrian Davis
10:00-11:50 Demonstration: How to Use Protective Kevin Fletcher
Gears – gloves, safety vests
12:00-1:00 Lunch (Cafeteria)
1:00-1:50 Presentation: How to Read Blue Prints Lucy Ibarra
2:00-2:50 Video clips: Wonders about the Sid Hathaway
Construction Site
3:00-3:50 Practice: Visit the Construction site
After the workshop, all attendees must assist with cleanup at the construction site.
Teacher: Hello, my name is Kevin Fletcher and I am one of the speakers at the Ergo
Construction Agency Workshop. I receive an invitation card with the workshop schedule.
This morning I tried to check my topic to prepare for, but I couldn’t find it anywhere in my
house. Could you provide a quick response to my questions please?

Teacher: Where and when should I attend the construction workshop?
Sample Answer:
The Ergo Construction Agency workshop is scheduled for Friday, July 14th. You should
come to meeting room C of the annex building.

Teacher: As far as I remember, I will lead one of the morning sessions. Could you
tell me what topic to prepare for?
Sample Answer:
Let me see Mr. Fletcher, you are scheduled to give a demonstration on how to
properly use protective gear.
ERGO CONSTRUCTION AGENCY WORSHOP

Friday, Nov 14th
Annex Building, Meeting Room C
Time Session Speaker
9:00-9:50 Safety education Adrian Davis
10:00-11:50 Demonstration: How to Use Protective Kevin Fletcher
Gears – gloves, safety vests
12:00-1:00 Lunch (Cafeteria)
1:00-1:50 Presentation: How to Read Blue Prints Lucy Ibarra
2:00-2:50 Video clips: Wonders about the Sid Hathaway
Construction Site
3:00-3:50 Practice: Visit the Construction site
After the workshop, all attendees must assist with cleanup at the construction site.

Teacher: Please explain to me the remaining schedule after lunch.
Sample Answer:
After lunch, we have three more sessions. At 1 p.m., Lucy Ibarra will give a presentation on
how to read blue prints. Then Sid Hathaway will give his presentation. During the
session we can watch video clips, Wonders about the Construction Site. For the last session, we
will have a practice session by visiting an actual construction site.
Teacher:
Hello, this is Toby Valdez. I’m calling you to discuss a problem as you are the department
manager. I’m on sick leave because I was involved in a car accident two weeks ago. While I was
in the hospital, I thought I could return to work the day after tomorrow, earlier than expected.
However, today my doctor told me to take more days off due to the after effects of the accident.
You know I am in charge of an important project, but I can’t get back to work immediately.
Please let me know how I should handle the situation. Thank you.
Sample Answer:
Hello, Mr. Valdez, This is Kim Yang returning your call. I received your message saying you need
to take more days off because of the after effects of your accident. You are also worried about
your project. You don’t need to worry. I can fill in for you while your are away. As department
manager, I understand the project and can deal with the urgent problems. But don’t forget to
send me any missing data you might have. I hope you get well soon and hope to see you in a few
days.
Otherwise, we’ll review our human resource files. It has lots of resumes of previous part timers
and temporary workers. We might find a proper person who can replace you during your sick
leave. We’ll contact him directly and let him know about your project in detail. If you need
further assistance, please don’t hesitate to call me. Bye.
Teacher:
Do you prefer studying at home or in a library?
Please provide specific details and reasons to support your opinion.
Sample Answer:
I prefer studying at home.
There are several reasons to support my opinion. Most of all, I cannot focus in a library. For
example, about a month ago, it was a midterm exam period in school. So I decided to study in a
library. At first, it was really good to study. I was able to focus in a private space. Also, it was
quiet and the atmosphere was perfect. However, my friends came to the library to study. One of
them started to say that he was hungry and one of them tried to keep talking with me about his
problems. Moreover, many people walked around the study area. These things were really
annoying and I was not able to focus on studying. On the next day, I studied at home. It was
really comfortable. I was able to get some food and beverages and my desk and chair were
familiar. So I was able to focus on studying. Thanks to the comforts of my home, I got good
grades.
Are you looking for hotels for your next trip? Please visit globalhotels.com without hesitation.
Our 2014 New Year’s special event is in progress now. We offer free breakfast vouchers to
parents with children on their vacations. If three or more families book a room, an extra bed will
be provided free of charge. Thanks to our agreements with the world’s finest hotels, you will be
able to experience best service. If you want additional information, please call us at 010-456-
4567.
Attention everyone. This is your captain, Bruce Vaughan, speaking. We have reached our
cruising altitude of 30,000 feet and the aircraft has stabilized. I’m going to turn off the seatbelt
sign in a moment. However, I recommend you remain seated with your seatbelt fastened when
you are not moving. Please sit back, relax, and enjoy the rest of the flight.
Q#3
Sample Answer:
This picture is taken at a ski resort. The mountain slopes are fully covered with snow. In the
center of the picture, a man is seen on mid-air in the act of snowboarding. He is wearing a helmet
with goggles, a pair of gloves, and a dominantly red long-sleeves shirt. He must be very good at
this.
There are some people watching the snowboarding exhibition. Behind them is something like a
makeshift covering. And farther still, there’s a long array of fences.
It must be a perfect day to go on skiing and snowboarding. The sun is bright and the skies are
clear and blue.
Teacher: Imagine that a Philippine Marketing firm is doing research in your country. You have
agreed to participate in a telephone interview about fruit.
What kind of fruit do you like to eat?
Sample Answer:
I love fresh fruit because it’s very refreshing. But most especially, I love watermelons. It is very
juicy, so I like to eat some when I’m hot and thirsty.
Where can you find the best quality fruit in your neighborhood?
Sample Answer:
I normally buy fruit from a supermarket. In my neighborhood, one is called Star-mart. They have
a lot of fruits to choose from.
What are the advantages of eating fresh fruits instead of fruit juice?
Sample Answer:
I think there are many advantages and disadvantages of eating fresh fruits instead of fruit juice.
One advantage is that I can feel the original texture of the fruit. And also it has all the original
nutrients, so it’s much better for my health. On the other hand, one disadvantage is that it is very
annoying to prepare those fruits. This is because I have to peel and cut them into pieces.
Statewide Automobile Conference

Monarchy Hotel, Houston TX
November 20-21
Friday, November 20th
8:30 A.M. Depart – Cleveland (Northeast Flight #789)
12:05 P.M. Arrive - Houston
1:00 P.M. Check-in & Rest (Monarchy Hotel)
6:00 P.M. Dinner Reception – Mandatory (Emerald Ballroom)
Saturday, November 21 st
9:00 A.M. Opening Remarks

10:00 A.M. Recent Developments – Kevin Humphrey
11:00 A.M. Automotive Market Trends – Belle Kang
12:00 P.M. Socializing Lunch (Banquet Hall)
2:30 P.M. Global Market Analysis – Carlos Jackson
3:30 P.M. Closing Remarks
6:00 P.M. Depart – Houston (Northeast Flight #123)
Teacher: Hello, this is Abigail Malone. I’m going on a business trip to participate in the
automobile conference held in November. I had received the schedule but unfortunately I
misplaced it. Do you think you could answer some questions for me?

Teacher: Which airline am I flying on Friday? What is the name of the hotel that I will be
staying at?
Sample Answer:
On Friday at 8:30 A.M., you will depart from Cleveland and you will be flying on Northeast
Airlines. Your flight number is 789. At 1 P.M., you will check in the Monarchy Hotel.

Teacher: I am thinking of meeting my friends living in Houston Friday right. Do you think
it is possible?
Sample Answer:
No, it is not possible. On Friday at 6 P.M. you must participate in a dinner reception. It is
mandatory to participate and it will be held in the Emerald Ballroom at the Monarchy
hotel.
Statewide Automobile Conference

Monarchy Hotel, Houston TX
November 20-21
Friday, November 20th
8:30 A.M. Depart – Cleveland (Northeast Flight #789)
12:05 P.M. Arrive - Houston
1:00 P.M. Check-in & Rest (Monarchy Hotel)
6:00 P.M. Dinner Reception – Mandatory (Emerald Ballroom)
Saturday, November 21 st
9:00 A.M. Opening Remarks

10:00 A.M. Recent Developments – Kevin Humphrey
11:00 A.M. Automotive Market Trends – Belle Kang
12:00 P.M. Socializing Lunch (Banquet Hall)
2:30 P.M. Global Market Analysis – Carlos Jackson
3:30 P.M. Closing Remarks
6:00 P.M. Depart – Houston (Northeast Flight #123)

Teacher: Could you please tell me about the major topics being discussed at the
conference?
Sample Answer:
There are three major topics. On the second day, at 10 A.M., there will be a representation
on recent developments given by Kevin Humphrey. And then at 11 A.M., there will be a
speech on automotive market trends given by Belle Kang. After having lunch, at 2:30 P.M.,
there will be a presentation on global market analysis given by Carlos Jackson.
Teacher:
Hello, this is Vince Gilmore. I’m the sales manager at Alcove Clothing Company. Our sales staff
has been doing an excellent job, and sales have increased every month this year. Their hard work
and dedication has been a huge part of our success. Recently, there have been complaints about
their pay and they have been very unhappy about it. It is true that their pay has been the same for
several years now and without them the store would not be able to operate effectively. Giving the
sales staff a higher pay might motivate them to do an even better job. Giving them a little more
might show that we are dedicated to our employees as well. I know this is a very difficult issue
but I feel that this is important for our store to continue its success. Since you are the director of
sales and marketing I wanted to ask you if this is something that could be done. I know that with
your experience you may also have other ideas on how to satisfy or employee’s requests. Please
give me a call back to discuss this issue at extension 45. Thank you!
Sample Answer:
Hello. This is Naomi, the director of sales and marketing. I got your message saying that you are
the manager and were successful with your employees. However, there is a problem because you
want to reward your employees in a different way. So you’d like for me to check on this matter.
First of all, I am happy to hear about the success and I am happy to say that there is a way to help
you out. After checking into the situation, I came up with some solutions.
I think it is possible to raise their salary since we have a large enough budget. Also, I recommend
that you reward the best employee of the month with a bonus. It should be helpful to improve
the morale of our employees.
These are my suggestions. If you need more help, feel free to call me back anytime. Thank you.
Bye.
Teacher:
Do you agree or disagree with this statement?
Some people say that we should invest in developing alternative energy sources to replace unrenewable
ones like fossil fuel.
Please support your opinion with reasons and examples.
Sample Answer:
I don’t think we should invest in developing energy to replace current energy. Most of all, we can
guarantee power every day and in every situation. Most alternative energy depends on the
weather conditions. When it’s cloudy, we cannot generate power from solar power generators.
When there’s no wind, we cannot get power from wind generators. They are not stable power
sources. Secondly, alternative energy has low efficiency and a high cost structure. Studying
alternative energy, maintaining the facilities, and repairing machinery costs a lot. Alternative
energy technology is in early stages of development. Also it needs much more time to be
commercialized. Based on this reason, we don’t need to invest in developing alternative energy.
Welcome, listeners! I’m Harry Torino, and it’s time for today’s weather forecast. Summer has
finally arrived. Today will be sunny with blue skies and not a single cloud in sight. Temperatures
will increase each day as things warm up throughout the week. So, grab your sunglasses, put on
some sunscreen, and enjoy the early summer.
Welcome to The Grind Repair Service Center. Depending on your specific needs, you may dial
and can be connected to one of our agents. Please press 1 for the repair of home appliances, press
2 for the repair of computers and computer peripherals. Please press the # button for other
counseling needs. If you want to have a personal consultation, please leave your phone number
after dialing the * button. Once we get your phone call, we will get back to you.
Q#3
Sample Answer:
This picture was taken at a cliff. There are several people here; they could be mountain trekkers.
They may have stopped on this top spot to enjoy the view. The view shows long mountain ranges
and the skies.
They are surrounded by grasses and bushes. The weather looks perfect for traveling. One of them
is even wearing a sleeveless shirt.
They are all carrying backpacks. These may contain food and water for their provisions for
hiking. Two of them are holding on to some tripods for their cameras.
Teacher: Imagine that a French Marketing firm is doing research in your country. You have
agreed to participate in a telephone interview about museums.
What kinds of museums are you interested in?
Sample Answer:
I am interested in the Teddy Bear Museum. When I go there, I can see so many kinds of teddy
bears.
Where can you go for the most exotic museums?
Sample Answer:
I can go to other countries to visit the most exotic museums. Every time I choose the destination
for my vacation, I check what kinds of museums are in the area.
When you choose a museum, which do you consider?
* Theme * Distance * History
Sample Answer:
When I choose a museum, I consider the theme most importantly. The theme I like the most are
those that are cute and cuddly like dolls, teddy bears, animal stuff toys, and so on. When I see
their soft hair, I feel happy. Also, little gestures and figures make me feel that they are alive.
Once I see them, I imagine myself in their tiny toy world.
First Class Travel Agency

Himalayas, Inc. 224 Campfort Street Indianapolis, IN 45216
Phone (201) – 348-3476
Emailed: November 29, 2013
Lionel Hart’s Itinerary
Date Flight No. Departure Time Departure From Arrival at

December 20 Air Paris KL 430 7:30 a.m. Paris Seoul
December 22 Air Seoul JL 254 8:10 a.m. Seoul Brasilia
December 24 Alpha PL 678 9:00 a.m. Brasilia New York
December 27 Alpha CP 315 5:00 p.m. New York Paris
• Change your itinerary at least 2 days before departure by calling at (241) 214-8973
(Ext. 230)
Teacher: Hello, this is Lionel Hart. I received my final itinerary attached to your email. But I
deleted it accidentally and do not know my travel schedule. Since the departure date is
getting close, could you answer a few questions about my itinerary?

Teacher: When do I leave Seoul?
Sample Answer:
You will depart from Seoul to Brasilia on December 22nd. The departure time is 8:10 in the
morning.

Teacher: As far as I remember, all my flights are scheduled to depart before noon. Is that
right?
Sample Answer:
I’m sorry you have the wrong information. The flight bound for Paris is scheduled to depart
at 5 p.m.
First Class Travel Agency

Himalayas, Inc. 224 Campfort Street Indianapolis, IN 45216
Phone (201) – 348-3476
Emailed: November 29, 2013
Lionel Hart’s Itinerary
Date Flight No. Departure Time Departure From Arrival at

December 20 Air Paris KL 430 7:30 a.m. Paris Seoul
December 22 Air Seoul JL 254 8:10 a.m. Seoul Brasilia
December 24 Alpha PL 678 9:00 a.m. Brasilia New York
December 27 Alpha CP 315 5:00 p.m. New York Paris
• Change your itinerary at least 2 days before departure by calling at (241) 214-8973
(Ext. 230)

Teacher: If I want to stay in New York a little longer, how can I change my travel
itinerary?
Sample Answer:
If you want to extend your stay in New York, please give us a call at (241) 214-8973
two days before your departure date. My extension is 230. You can reach me
directly at this number. Your itinerary tells me that you are scheduled to fly from
New York to Paris on Alpha CP 315, departing at 5 p.m. on December 27.
Teacher:
Hello, this is Betty Phoenix, a member of the alumni association of Carson Community College.
As you know our school reunion will be held next month and I am in charge of contracting as
many people as possible to have them come to the event. We have prepared a lot of things for this
reunion as it is the first time to actually have a reunion party since the school opened. We will
have an award ceremony to thank some of our teachers for their great work. And there will be
lots of recreational activities happening at the party. This would all work out only if lots of
people show up on the day of the event. As the person in charge of contacting all the alumni
members, I am trying to think of some efficient ways to reach everyone. That is why I am calling
you. Since you have been doing lots of secretarial duties for your boss, I guess you would know
some great ways to contact many people. I have about 2,000 people on the list of graduates. I
really need your help or else I might end up calling these people on the list. Please call me. My
number is 390-4425. Talk to you soon! Bye!
Sample Answer:
Hello, Betty! This is Dave Woodard. I just heard your message about our school’s first reunion
that you are planning to hold soon. I guess it would be a problem to reach such a huge number of
people. So you would like for me to help you out on this matter.
Firs of all, I am happy to hear that our school will be holding a reunion soon. I am glad to tell you
that I have some great ideas about contacting all those people. After checking into the situation, I
came up with the following solutions.
I think the best way is to send e-mails to all those people. You should have no problem getting
their e-mail addresses from the registrar. However, there might be some who cannot be reached
by e-mail. In that case, why don’t you post a notice in the local newspaper about this event? I am
pretty sure lots of graduates living in the community could read about it.
These are my suggestions. If you need more help, feel free to call me back anytime. Good luck!
Bye!
Teacher:
These days more and more companies have lots of interests in holding on to their regular customers rather
than attracting new customers.
Please support your opinion with reasons and examples.
Sample Answer:
I agree with this statement. I think these days more and more companies have more interest in
retaining regular customers than attracting new customers.
The following reasons support my opinion. Most of all, regular customers already have loyalty
toward the company. They tend to trust the company’s services and product quality. They are
willing to open their wallet to buy new products. The company can take advantage of the fact
that these customers are more active buyers. Moreover, their satisfaction makes them seldom
change their preference to a loyal product. Therefore, the company can expect stable income and
does not need to incur huge costs on advertisements to attract new customers. Also they tend to
recommend the company’s services and products to their friends and family. As a result, the
company can expect additional future customers connected to them. For these reasons, my
opinion is that regular customers are more valuable.
Now we will start boarding GF 403 bound for Guam. This flight is scheduled to take off at 10:35.
Please come to gate L14. The elderly and first class passengers will board first followed by
prestige, business, and economy class in that order. Please have ready your luggage, passport and
flight ticket. Please show your passport and boarding pass to our staff in front of the gate.
What a great gift and accessory store in Greenfield and Canyon Lake! We feature rare and
limited items for you to browse in our special collection. You can find these products and much
more in our stores. Everything in our store can be purchased through the Internet. And then
they will be delivered to anywhere in the world. You can enjoy your day right here. If you can’t
find what you are looking for, please send an email at accessories@mystore.com and we will help
you out.
Q#3
Sample Answer:
This is a picture taken outdoors. There are two people in this picture. They are both looking at
the same laptop.
The young man on the right is wearing a collared T-shirt. The other guy is wearing a neck tie and
a long sleeves shirt. They must be very close, like brothers or best friends.
They could be in a nearby park next to some tall buildings. The weather looks fine, and there
aren’t any people around. The place looks clean, too.
Teacher: Imagine that a Japanese Marketing firm is doing research in your country. You have
agreed to participate in a telephone interview about the weather.
How many times do you check the weather forecast in a day?
Sample Answer:
I check the weather forecast at least once in a day every morning before I commute for work. I
always check the weather forecast to know what to wear each day.
When is the best season to enjoy outdoor activities in your area?
Sample Answer:
Spring is the best season to enjoy outdoor activities in my area because it’s very breezy during
spring and it is also very warm and sunny. So you can feel the nice breeze while enjoying
activities outdoors.
Describe an occasion that you have canceled or rescheduled due to weather conditions.
Sample Answer:
Last weekend, I was supposed to go hiking with my friends. However, it is spring and sometimes
it does rain in my area. Suddenly it rained on Saturday, so I had to cancel a hiking trip. However,
we met and ended up going to the movies. Fortunately, we have rescheduled our hiking trip for
this weekend and I am hoping the weather will be better this time.
Interview Agenda for Springboard Company

Friday, 18th August, 2014
Department Interviewer Applicant Time Venue
Marketing Interview Room
Noel Young 11:00 a.m.
Manager A
Marketing Executive Room
CEO Kent Valencia 3:30 p.m.
B
Executive Room
CFO Lucille Thomas 2:30 p.m.
A
Accounting Accounting
Interview Room
Assistant Ted Spencer 11:30 a.m.
B
Manager
Recruiting Interview Room
Dole Russo 11:00 a.m.
Manager C
Recruiting Executive Room
CEO Reno Payne 4:30 p.m.
A
*Recruiting Department interviews will last approximately 30 minutes
Teacher: Hello, this is Rex Toledo, the Recruiting Manager. As far as I know, some job
candidates are supposed to be interviewed today. I want to check the interview schedule. I
was hoping you could answer a few questions for me.

Teacher: When will Lucille Thomas have an interview today?
Sample Answer:
Lucille Thomas will have an interview with the CFO at 2:30 p.m.

Teacher: I was informed that I am supposed to interview Mr. Payne at 3p.m. Is that right?
Sample Answer:
No. I think you have the wrong information. You will interview Dole Russo at 11 a.m.
Interview Agenda for Springboard Company

Friday, 18th August, 2014
Department Interviewer Applicant Time Venue
Marketing Interview Room
Noel Young 11:00 a.m.
Manager A
Marketing Executive Room
CEO Kent Valencia 3:30 p.m.
B
Executive Room
CFO Lucille Thomas 2:30 p.m.
A
Accounting Accounting
Interview Room
Assistant Ted Spencer 11:30 a.m.
B
Manager
Recruiting Interview Room
Dole Russo 11:00 a.m.
Manager C
Recruiting Executive Room
CEO Reno Payne 4:30 p.m.
A
*Recruiting Department interviews will last approximately 30 minutes

Teacher: Please tell me about the executive interviews which are scheduled for today.
Sample Answer:
Three Executive interviews are scheduled for today. The first is Kent Valencia’s interview
with the CEO at 3:30 p.m. The CEO will also interview Reno Payne at 4:30 p.m. These
two job interviews will be held in the Executive rooms. Finally the CFO will meet Lucille
Thomas.
Teacher:
Hello, this is Veronica Nunez from RSVP Movie Theater’s Customer Service Department. This
year I sent Christmas cards attaching a customer satisfaction survey to our regular customers by
email. The survey was entitled “How Can We Satisfy Your Needs Next Year?” Thanks to this
survey, we can better understand our customers’ needs. Most of them asked that we provide
better customer service, especially to our regular customers. If we offer improved customer
service, they are willing to visit our movie theater more frequently. However, I was just hired last
month and this is my first project. I have no idea how to attract more customers to visit and
watch movies. As you are my boss with similar experiences, I think you can give me some
brilliant ideas. Please help me with your advice. I await your phone call.
Sample Answer:
Hello, Veronica Nunez, this is your boss, Calvin Lang speaking. In your message you said you
conducted a survey this year. You said that most of our customers require better service for
regular customers. However, because you were just hired, you have no idea how we can attract
customers. Here are some suggestions to resolve this problem. I think we should create a VIP
lounge where customers can wait in comfort. We can install TVs on the walls and advise our
newly released films on those TVs. That might be useful for advertising the storylines.
Otherwise, we’d better offer more spacious parking lots especially on weekends. We can easily
rent parking lots from the buildings around our shopping mall. Office buildings are empty on
weekends, so we can use their parking lots at a lower cost.
I hope my ideas can help you resolve this problem. If you need more help, please don’t hesitate to
call me at any time. Bye.
Teacher:
Which of the following is the most important thing for a person trying to get into a good college?
*A positive environment *Tutors *Studying hard
Give a specific reasons and examples to support your opinion.
Sample Answer:
I think a positive environment is the most important thing for a person trying to get a good
college.
There are several reasons to support my opinion. Most of all, a positive environment makes a
positive person. For example, when I was in high school, there was a friend. His name was a Tom.
He had a positive environment. His parents always thought in positive ways and believed in him.
So he was affected by them. Actually, his grades were not good and he was not good at studying.
However, he thought in a positive way and he applied to a college that he wanted to attend.
Everybody thought that he would fail but he got an interview and the examiners decided to
accept him. They said that they found the positive side of him very attractive. Thanks to his
positive environment, he was able to think in a positive way and it helped him succeed.
(Tutors have a lot of experience in education and they know how to teach. For example, when I was in high school, I
wanted to get into a good college. However, my grades were not good at the moment. So I asked my tutor what I
should do. Since he had a lot of experience, he knew very well how to get better grades. At first, he schedules my study
plan in detail. And I followed the plan and his lectures. It was really good and the tips for studying were perfect. I
really enjoyed his guidance. After that, I was able to get better grades on the next exams. Thanks to him, I finished
school with good grades and I was able to get into a college that I wanted.)
(We need good grades to get into a good college and only studying can get you the best grade. For example, when I
was in high school, I got a bad result on my mid-term exam. I didn’t study much because I like to hang out with my
friends instead of focusing on school. I always went out to meet my friends after school. One day, I checked my grades
and it was shocking. I needed to get better grades in order to get into the college that I wanted. So I decided to change
my life. I started to study very hard. After that, I was able to get better grades and I succeeded getting into the college I
wanted.)
This is the reason why I support my opinion.

This is your tour guide, Cole. If you’d like to visit the Vatican Museums without the long
entrance queues, please book a one-day pass with us on our website in advance. The pre-paid
tickets can include both the entrance fee and lunch passes. After skipping the line, you can
explore the Vatican Museums with a tour guide. At the end of the tour, you may stop by the
souvenir shops. You can purchase any item at a 30% discount rate. Please just show your one-
day pass to the cashier. Thank you.
Welcome to the Koyna River Dam Tour. The dam was finished in 1964 creating a reservoir which
is the main resource of water and irrigation for the nearby residents, and hydroelectricity for the
western region of India. For security purposes, you are not allowed to take pictures, record
videos, or record the verbal explanation of the tour at any time. Thank you for your cooperation
and understanding.
Q#3
Sample Answer:
In this picture, I can see a live performance in a music bar. Some of the audience are either seated
or standing near the band. At the foreground, there seems to be a table where a couple is seen
eating. At the background, there are some paintings on the wall.
There are only 2 visible performers, a singer with a guitar, and a bassist. The lead singer is black,
with a blue knit cap, and a white long sleeves shirt. The other musician has his sunglasses on. At
their feet, we can see some amplifiers and other audio equipment.
The music bar is partly lighted, which is typical of bars. The people seem to enjoy the
performance, although the place looks small and crowded.
Teacher: Imagine that a Japanese Marketing firm is doing research in your country. You have
agreed to participate in a telephone interview about taking photos.
How often and with what devices you take a photo?
Sample Answer:
I take photos with my smartphone. As I always carry it and it is very small in size, I can easily
take photos anytime and anywhere.
Where do you usually store your photos?
Sample Answer:
I usually store photos in my smartphone. Upon taking a photo, the photos automatically upload
to my virtual storage online.
Are you willing to pay someone to arrange your pictures instead of you?
Sample Answer:
Yes, I am. I have the intention to pay for someone to arrange my photos on my behalf. Imagine
that you have to organize them all by yourself. You have to gather all the pictures together and
then check and sort them out chronologically. I’m sure it will take a lot of time.
Mr. Gibbs’ Flight Itinerary

Passenger Name: Leroy Gibbs
Silver Airways #SA 210
May 4th (Fri) Depart London Heathrow 2:00 P.M. Economy

May 4th (Fri) Arrive Dubai 11:55 P.M. Non-stop
• Total Journey Time: 6hrs 55mins
• In-flight Meals: 2
May 12th (Sat) Depart Dubai 7:45 A.M. Economy

May 12th
(Sat) Arrive London Heathrow 12:15 A.M. Non-stop
* Cancelation Fee: $25 (7 days before the departure)
Teacher: My name is Leroy Gibbs. I am scheduled to go on a business trip next week to

Dubai. I am not sure if my flight schedule has been confirmed. Could you please answer some
questions for me?

Teacher: What time am I departing from Heathrow Airport? How long is the flight to Dubai?
Sample Answer:
You will depart from Heathrow Airport at 2 P.M., on Friday, May 4th. And you will arrive in
Dubai at 11:55 P.M. on the same day. It takes 6 hours and 55 minutes.

Teacher: I was told that I will be using cheap airline so they won’t be offering in-flight
meals. Do I have to bring my own meals?
Sample Answer:
No, you have the wrong information. The in-flight meals will be offered twice per flight. So
you don’t have to prepare your own meals.
Mr. Gibbs’ Flight Itinerary

Passenger Name: Leroy Gibbs
May 4th (Fri) Depart London Heathrow 2:00 P.M. Economy

May 4th (Fri) Arrive Dubai 11:55 P.M. Non-stop
May 12th (Sat) Depart Dubai 7:45 A.M. Economy

May 12th
(Sat) Arrive London Heathrow 12:15 A.M. Non-stop
* Cancelation Fee: $25 (7 days before the departure)

Teacher: What is my flight schedule back to London like?
Sample Answer:
At 7:45 A.M. on Saturday, May 12th, you will depart from Dubai. You will take Golden
Airways flight number GA 143. You will be flying economy class. After a seven hour and
thirty-minute flight, you will arrive at London Heathrow Airport at 12:15 P.M. on the same
day. It is a non-stop flight. Two meals will be served.
Teacher:
Hello, my name is Cecile and I live in apartment 5C. I have been living in the building for five
years and have never had a problem. However, lately I have been unable to sleep at night because
of noises coming from my next door neighbor. I know that there are no pets allowed in the
building but I have been hearing some animal noises coming from next door. It sounds like they
have a dog living with them. I don’t want to cause any trouble but the noise is keeping me up at
night and making my days at work very difficult. When my neighbor isn’t at home I can hear
whining and barking. I hate to be in this situation but unless something is done about this I don’t
think I will be able to get any sleep at all. This is especially problematic because I know my
neighbor works at night so the animal is always barking and crying when he’s not around. Since
you are the manager of the building I was hoping you could do something about this. Please call
me at 392-1555 to talk about this situation. Thank you. Bye.
Sample Answer:
Hello, Cecile. This is Eugene, the manager. I got your message as saying that you are a resident of
our apartment. However, there is a problem with animal noises coming from your neighborhood
and you’d like for me to check on the matter.
First of all, I am really sorry to hear about the situation. However, I am happy to say that there is
a way to help you out. After checking into the situation, I came up with the following solutions.
I will call your neighbor and talk to them about the problem. I will ask him to get rid of the dog if
he’s keeping one. It is against the building policy. Also, I would put up some warning posters
reminding tenants that animals are not allowed in the building. It should be helpful to prevent
people from raising pets.
These are my suggestions. If you need any help or if the noise continues, feel free to call me back
anytime. Thank you. Bye.
Teacher:
Do you agree that a job interview is the best way to hire suitable workers for a company?
Why or why not? Use specific reasons or examples to support your opinion.
Sample Answer:
I agree that a job interview is the best way to hire workers for several reasons. First of all, a job
interview helps employers evaluate their potential workers’ problem solving skills. For example,
applicants are asked to express their own opinions on a certain topic during the interview. So
depending on how logically the job candidates analyze the topic, employers can easily identify
good workers who will able to deal with problems at work. Second, employers can identify who
is the best for the position. To be specific, applicants have to respond to questions from
interviewers in a short time, and they are likely to feel pressure. But if they answer questions
immediately, they may perform better and thus be considered the best office worker in the
company. Therefore, I think companies should interview applicants in order to hire good
workers.
Attention passengers waiting for the flight MNL 089. Our flight has been delayed due to weather
conditions caused by the winter wind storm. We will return to normal shortly, as soon as the
storm passes by the region. We have added 6 more staff members to check tickets, arrange the
seats and load the baggage. We are sorry for the inconvenience and thank you for your
cooperation.
Tone Your Body Gym is perfect for the entire family, from grandchildren to grandparents. If you
register with us before March, you can buy our membership for only $50. It includes training
suits, gymnasium shoes, and one locker. After March 1st, registration is up to $70. Children
under 15 can get a membership for only $20. All members will receive free parking tickets, one
free personal training program, and group exercise classes. Why don’t you tone your body right
here with us?
Q#3
Sample Answer:
This is a picture taken at a baseball field. The children are playing baseball.
At the foreground, we can see the umpire and the batter anticipating the pitcher. They are both
wearing helmets. The ball was actually thrown and is in mid-air already. Behind the pitcher is an
adult man; he could be the games’ supervisor. And farther still, there are 2 catchers. All four of
them are wearing caps. The kids are wearing a touch of red, except for the umpire whose back is
light blue.
The baseball field looks clean, but the weather is not sunny. Maybe it’s already late in the
afternoon.
Teacher: Imagine that a Chinese Marketing firm is doing research in your country. You have
agreed to participate in a telephone interview about parks in your neighborhood.
How often do you visit the park in your neighborhood?
Sample Answer:
I visit the park in my neighborhood every day. Since I am a student, I don’t have enough money to
register at a gym. So I go jogging every day at the park. It is very good.
What are some activities you can do in the park in your neighborhood?
Sample Answer:
In the park in my neighborhood, there are many people enjoying walking, jogging, and simple
workouts. It has a good trail for those things. Sometimes people enjoy picnics when the weather
is good.
What are some improvements that could be made to the park in your neighborhood?
Sample Answer:
I think it would be better if they made some renovations in the park because the facilities in the
park are quite old. Every time I am jogging, I can find some cracks on the trail. Sometimes it is
very dangerous and makes me feel nervous. Also, some workout machines in the park are
damaged so they need to be replaced. If they make these renovations, it would be much better
Springfield Community Center Summer Program

August, 2013
Days Classes Times Locations Target
7:00 a.m. Basic courses for
Monday Swimming Swimming pool
8:00 a.m. beginners
7:00 a.m. For those under 50
Tuesday Aerobics Multipurpose hall
7:00 p.m. years old
Marathon prep
Wednesday Marathon 6:00 a.m. Myers Park
courses
7:00 a.m. Practice matches for
Thursday Tennis Tennis court
7:00 p.m. advanced learners
7:00 a.m.
Friday Yoga Multipurpose hall All age groups
7:00 p.m.
*All classes start on the first day of every month.
Please register at least one day before first day of class.
Teacher: Hi, this is Carol, a member of Springfield Community Center. I receive the summer
program for August a week ago. I definitely took the program to my office, but now I can’t
find it anywhere. I have no information and I am having problems registering for your classes.
Could you please answer a few questions about your classes in August?

Teacher: Beginning next month, I am supposed to take part in yoga class. What day is the
class?
Sample Answer:
The yoga class is scheduled every Friday. The class is scheduled two times at 7 a.m. and 7
p.m.

Teacher: This month I attended aerobics classes on Fridays. Is it the same next month?
Sample Answer:
I think you have the wrong information. You can take part in the aerobics class every
Tuesday, not Friday. There are two classes at 7 a.m. and 7 p.m.
Springfield Community Center Summer Program

August, 2013
Days Classes Times Locations Target
7:00 a.m. Basic courses for
Monday Swimming Swimming pool
8:00 a.m. beginners
7:00 a.m. For those under 50
Tuesday Aerobics Multipurpose hall
7:00 p.m. years old
Marathon prep
Wednesday Marathon 6:00 a.m. Myers Park
courses
7:00 a.m. Practice matches for
Thursday Tennis Tennis court
7:00 p.m. advanced learners
7:00 a.m.
Friday Yoga Multipurpose hall All age groups
7:00 p.m.
*All classes start on the first day of every month.
Please register at least one day before first day of class.

Teacher: I want to take classes in the evening after work. Can you tell me what classes are
available?
Sample Answer:
There are three classes you can consider. Why don’t you take an aerobics classes on
Tuesday? The class is for those under 50. Otherwise, you can consider tennis class of
practice matches for advanced learners. Finally, there is a yoga class. It is open for all age
groups.
Teacher:
Hello, this is Vance Petrelli, the manager of the convention center. We are currently scheduled to
host an international conference in July. This is held every year at our convention center, and is
very important for our business. There is only one week left till the event and the number of
visitors we are expecting that day continues to increase. We are also expecting that day
continues to increase. We are also expecting a very large number of cars to be coming in and I
believe we will need more space for parking. The timing of this event is very bad. Last week, we
had some damage to our parking lot and it is currently undergoing emergency construction.
Unfortunately, we can’t reschedule this and we will surely be short on parking that week. I have
already notified our customers of the situation, but I think that this could become a serious
problem and could cause serious damage to our reputation. Since you are my director, I thought
that you might have some helpful suggestions for resolving this matter. Please contact me as soon
as you get this message. Once again, this is Vance Petrelli, the convention center manager. Please
call me back at 920-4831. Thank you, ma’am. Good bye!
Sample Answer:
Hello, Vance. This is Terry, the director. I got your message saying that we are hosting an
international conference at our convention center. However, there is a problem because the
parking lot is under construction. So you’d like for me to check on this matter.
First of all, I am sorry to hear about the situation. However, I am happy to say that there is a way
to help you out. After checking into the situation, I came up with some solutions.
I think it is a good idea to ask the visitors to use public transportation by informing them of our
situation on our Web site. It would be effective because fewer people will bring their cars. Also,
why don’t we run shuttle buses from the main train stations nearby? It should be helpful to lead
people to use public transportation.
Bye.
Teacher:
Who do you think is the most important category of people?
Please choose one among the following and support your opinion with reasons and examples.
• Politicians
• Scientists
• Teachers
Sample Answer:
I think the most important category of people from the choices above is teachers. The first
reason is that teachers are the first adults who children meet in society. To be specific, when
they enter preschool or elementary school after parting with their parents, they meet teachers
and are guided by them. Also, children think of them as role models and tend to follow what
they do without any critical thinking. In other words, children will learn any kind of behavior
regardless of whether it’s good or bad. Secondly, children spend most of their childhood with
teachers at pre-school and elementary school. To be specific, while they are growing up, they
form their sense of values and ethics through interacting with their teachers. Accordingly,
depending on how they learned, each child has a different point of view on the world. I believe
teachers heavily influence the personalities of their students. That’s why I think teachers are the
most important class of people.
Fusion Magazine Service will give you full complimentary services with a magazine subscription.
If you want to be our subscriber, please download the form on the website and fill it out. You
will be awarded 10,000 mileage points. They will be saved to your own account once you sign
up. Also, you will receive one free book voucher as a present. Your subscription will be
automatically renewed until you cancel your subscription. This offer is valid for this month only.
Please hurry up.
Welcome to North Plains Publishing House. Today you will get a look on how our books are
printed, bound, and shipped to various locations. As we enter the printing area to start our
factory tour, please stay within the bold yellow line for your safety. Thank you for your
cooperation and we hope you enjoy the tour.
Q#3
Sample Answer:
This is a picture taken in a forest or in some nature-themed park. There are many people in this
picture.
I can see many people crossing a bridge over a body of water. The place is surrounded by luscious
green trees, plants and bushes. There’s even a small island in the middle filled with shrubs. It
must be a very peaceful place to go on trekking. The group seems to be going in one direction.
The place doesn’t look sunny and bright. It must be early in the morning or late in the afternoon.
The area also looks clean and well-maintained.
Teacher: Imagine that a Brazilian Marketing firm is doing research in your country. You have
agreed to participate in a telephone interview about books.
How many books do you read per month and what kinds of books do you like to read?
Sample Answer:
I read two books per month and I like to read love stories. Lately, I have been reading a book
written by Nicholas Sparks on the way to work.
Where do you usually buy books?
Sample Answer:
I usually buy books online, because bookstores provide a wide range of books at a lower price
than offline bookstores.
Do you think that books are better materials to get information from than other sources?
Sample Answer:
Yes, I think that books are a good source of information. Books always convey accurate
knowledge compared with the Internet, which offers user-related information. I can trust most
content from books.
Business Trip Itinerary for Enrico McCloud

Departing date: Monday, August 5th
Returning date: Wednesday. August 7th
Monday, August 5th

9:30 A.M. Depart (Stormville Airport / Delta Air lines #DL 277)
2:20 P.M. Arrive (Richland Airport / Pick-up: Sarah LeBlanc)
4:00 P.M. Check-in (Hampton Hotel)

Tuesday, August 6 th
10:30 A.M. Sales Report Meeting (All employees, Sales Department)
12:00 P.M. Lunch (Dexter Norris, Regional Manager)
1:30 P.M. Tour – 10 Stores in Richland city
7:00 P.M. Dinner Banquet (Richland Retailers Association, Holiday Inn)

Wednesday, August 7 th
11:30 A.M. Business Lunch Meeting (Bea Owens, Columbia Fabrics Wholesaler)
3:30 P.M. Depart (Richland Airport / Delta Air lines #DL 198
Teacher: Hello, this is Enrico McCloud. As you know, I will be going on a business trip next
Monday. While I was checking the itinerary you sent me, I spilt coffee all over it. So I need
you to clarify some details about the schedule of the trip for me.

Teacher: Could you tell me how long the trip is and which hotel I will be staying at this time?
Sample Answer:
You will depart on Monday, August 5th. And you will return on Wednesday, August 7th. You
will be checking into the Hampton Hotel on the first day.

Teacher: I will need to see Liam Cheng from Charter Holdings to talk about a business
matter. I thought it would be a good idea to talk about the matter over dinner on the
second day. Do you think it would be possible to arrange a meeting in the schedule?
Sample Answer:
No, I think it is impossible. On the second day, at 7 P.M., there will be a dinner banquet
with Richland Retailers Association at the Holiday Inn.
Business Trip Itinerary for Enrico McCloud

Departing date: Monday, August 5th
Returning date: Wednesday. August 7th
Monday, August 5th

9:30 A.M. Depart (Stormville Airport / Delta Air lines #DL 277)
2:20 P.M. Arrive (Richland Airport / Pick-up: Sarah LeBlanc)
4:00 P.M. Check-in (Hampton Hotel)

Tuesday, August 6 th
10:30 A.M. Sales Report Meeting (All employees, Sales Department)
12:00 P.M. Lunch (Dexter Norris, Regional Manager)
1:30 P.M. Tour – 10 Stores in Richland city
7:00 P.M. Dinner Banquet (Richland Retailers Association, Holiday Inn)

Wednesday, August 7 th
11:30 A.M. Business Lunch Meeting (Bea Owens, Columbia Fabrics Wholesaler)
3:30 P.M. Depart (Richland Airport / Delta Air lines #DL 198

Teacher: What is my schedule for the second day of the trip?
Sample Answer:
On Tuesday, August 6th, at 10:30 A.M., you will have a sales report meeting with all of the
employees from the sales department. And then, at noon, you will have lunch with Dexter
Norris, the regional manager. And at 1:30 P.M., there will be a tour. You will visit 10 stores
in the city. And at 7 P.M., you are scheduled to attend a dinner banquet with the Richland
Retailers Association at the Holiday Inn.
Teacher:
Hello, this is Greg from the Administrative Department. Next month, our department will
introduce a new approval system to our company. We will try to finish the current approval
system with a high-technology program as fast as we can. Before replacing, we want to
demonstrate how to use this system to all our employees next Monday. But the problem is that
day is presidential Election Day, which is a public holiday, and it is the only day we can use our
main auditorium with 300 people. As you are the Manager of the Human Resources Department,
I think you might have had similar experiences like this. So, please give me any ideas you have on
how to encourage employees to attend this demonstration. I will wait for your phone call.
Thank you.
Sample Answer:
Hello, Greg. This is Vicky, manager at Human Resources. I heard your voice message asking me
for some ideas on how to boost the attendance rate. Here are some suggestions.
You’d better print the schedule of the education and post it on the bulletin boards on every floor.
At the same time, send to all employees by email. To make sure, ask all department managers to
notify employees of this education schedule during the upcoming regular Friday meeting. If you
use several sources to inform them simultaneously, everyone will know about it.
To boost the attendance rate, you can organize some sport activities by department after the
education. Alternatively, it also may be a good idea to change the date of the event.
If you need more assistance from me, feel free to call me anytime.
Teacher:
Some people believe small companies today have a harder time being successful than those in the
past. Do you agree or disagree? Give specific reasons and details to support your opinion.
Sample Answer:
I agree that small companies today have a harder time being successful than those in the past.
There are several reasons to support my opinion. Most of all, it is hard for small companies to
compete with big companies. For example, I started a small business about two years ago. It was
a Korean restaurant. At first, it was quite successful. I worked really hard and created new
dishes. After some time, people in my neighborhood became regular customers. However, one
day, a big restaurant from a restaurant chain opened right next to my restaurant. Since they had a
lot of money, they advertised the business everywhere. Also, they gave big discounts to their
customers. Moreover, they started to serve similar dishes as my restaurant. It was really hard to
compete with a big company. As time went by, I lost customers to them. And soon, I had to close
the business down.
This is the reason why I agree that small companies today have a harder time being successful
than those in the past.
I disagree that small companies today have a harder time being successful than those in the past.
There are several reasons to support my opinion. Most of all, small companies can compete with
big companies by providing different levels of service. For example, I started a small business
about two years ago. It was a Korean restaurant. One day, a big restaurant from a restaurant
chain opened next to my restaurant. Since they had a lot of money, they advertised their business
everywhere. Also they gave big discounts to their customers. However, I tried to be kind to my
customers and created new dishes. After some time, people in my neighborhood became regular
customers. Now my restaurant is doing better than my competitor next door.
This is the reason why I disagree that small companies today have a harder time being successful
than those in the past.
The Global Cinema Festival will be held from Friday, June 24th to Sunday, June 27th. This year
the cinema festival is sponsored by Patterson Full House. Tickets can be purchased on the official
Web site or at the venue during the festival. Come for a movie night at Millennial Park, meet
actors and directors and enjoy outdoor performances throughout the festival area. For more
details, please check out our program pamphlet.
We need an assistant manager for the promotional campaign of Glossy Hair Shampoo. A
bachelor’s degree in business administration or marketing is necessary including at least three
years of experience in a related field. We will offer high wages, generous welfare packages and
30 days off a year. Anyone who is interested in this position, please send your resume by July
25th to glossystaff@mystore.com. We are eager to find partners who are willing to dedicate
themselves to growing with us.
Q#3
Sample Answer:
This picture was taken at a crosswalk. Four women are crossing the street. They are about to
reach the sidewalk. They look fashionable in thick tops. Perhaps it is around autumn or early
winter season. All four of them are wearing black pants. Three of them are wearing a black
jacket while one has a dark Khaki coat.
At the background, there are similar small trucks that seem to be mobile businesses of some
kind. They are all parked together. The whole area looks clean. It must be late in the afternoon
because there are a lot of people.
Teacher: Imagine that a Philippine marketing firm is doing research in your country. You have
agreed to participate in a telephone interview about text messages.
Who do usually send text messages to?
Sample Answer:
Usually, I send text messages to my boyfriend. Both of us use smart phones so it is really
convenient and easy. Also, if I use texting applications, it is free to send messages. So I send text
messages often.
Have you been sending more text messages this year compared to last year?
Sample Answer:
Yes. Last year, I was single, so I don’t send text messages often. However, after I met my
boyfriend, we started sending text messages regularly. We talk about many things through text
messages.
What are some advantages and disadvantages of sending text messages instead of calling
a person?
Sample Answer:
There are many advantages and disadvantages of sending text messages instead of calling a
person. If I use an application for sending texts, I don’t have to care about how much I spend. On
the other hand, with calling, I get an answer right away especially in emergency situations.
However, I think it is really convenient and cheap to send text messages.
William Song
*****************************
william.song@emailme.com
Objective: To obtain a position as a Marketing Director at Present Company
Experience
2008. 9 ~ Present Adjacent Mobile Co., USA, Media Assistant Manager
2004. 2 ~ 2006. 8 The First One, Korea, Market Researcher
2000. 9 ~ 2004. 1 Reckon Computer, Inc., Korea, Advertising and Marketing
Assistant
Education
2000. 12 Graduate of Alabama State University
B.A. Marketing, emphasis Advertising and Promotion
B.A. Mass Media, Journalism and Mass Communication
Abilities
Language Fluent in Korean, English and French
Character Excellent Interpersonal skills, have an open mind, leadership
abilities.
Teacher: Hi, this is Alfred, Head of the Marketing Department. A few days ago, I receive a
resume from an applicant named William Song. But I can’t find it anywhere. Before his
interview, I want to check his history and other information. As you are the manager of the
Human Resource Department, I am sure you can provide information about him. Could you
answer my questions, please?

Teacher: What position did he apply for in our marketing department?
Sample Answer:
William Song applied for our company as a marketing director.

Teacher: I want to contact him. Can you give me his private phone number?
Sample Answer:
I am sorry but you can’t contact him by phone. He only mentioned his e-mail account,
william.song@emailme.com.
William Song
*****************************
william.song@emailme.com
Objective: To obtain a position as a Marketing Director at Present Company
Experience
2008. 9 ~ Present Adjacent Mobile Co., USA, Media Assistant Manager
2004. 2 ~ 2006. 8 The First One, Korea, Market Researcher
2000. 9 ~ 2004. 1 Reckon Computer, Inc., Korea, Advertising and Marketing
Assistant
Education
2000. 12 Graduate of Alabama State University
B.A. Marketing, emphasis Advertising and Promotion
B.A. Mass Media, Journalism and Mass Communication
Abilities
Language Fluent in Korean, English and French
Character Excellent Interpersonal skills, have an open mind, leadership
abilities.

Teacher: Can you brief me on his work experience up to now?
Sample Answer:
He has worked for three companies up until now. The first company was Reckon
Computer, Inc., in Korea. He was an advertising and marketing assistant beginning in
2000. Consecutively, from 2004 to 2006, he worked for The First One in Korea as a market
researcher. Now he is the media assistant manager at Adjacent Mobile in the US.
Teacher:
Hello, this is Sandra. I am coordinating a fundraising event for the city library renovation. I am in
charge of organizing the charity event. I am trying to get as many people to attend as possible, so
I placed an advertisement in your newspaper a few days ago. The advertisement was printed
today and I noticed something was misprinted. In the advertisement it says that the event is
being held on Thursday, March 24th. It is actually being held on Thursday, March 31st! There are
only two weeks left till the event begins and I’m concerned that people will buy tickets thinking
that it is on 24th. This is a huge problem for me and it is something that needs to be fixed
immediately. Something like this could ruin the whole event. Since you are the editor of the
newspaper, I was hoping there could be something you could do to help us out. How do you
usually fix a problem like this? What are my options? This is very important! Please call me as
soon as you can. My number is 919-5552. Thank you and bye.
Sample Answer:
Hello, Sandra. This is Brandon, the editor of the newspaper. I got your message saying that you
are coordinating a fundraising event for the city library renovation. However, there is a problem
with the misprinted advertisement in our newspaper. So you’d like for me to check on this
matter.
First of all, I am sorry for the inconvenience we have caused you. However, I am happy to say that
there is a way to help you out. After checking into the situation, I came up with the following
situation.
I will put up an advertisement in tomorrow’s newspaper to correct the date. It should be helpful
in spreading the word about the right date. Also, I will post an announcement on our Web site to
apologize.
Bye.
Teacher:
Which do you think is the most important skill which parents should teach their children?
• Communication skills
• How to spend money
• Independence
Please support your opinion with some reasons or examples.
Sample Answer:
I think the most important skill that parents should teach their children is how to spend money.
There are some reasons to support my opinion. First of all, if they learn how to spend money,
they can understand the value of money. It makes them spend money with much care. It seems
that they will think more carefully about which items they need. As a result, they can save a lot
of money from an early age.
The second reason is that they can practice how to spend money wisely. They could practice
saving with their small pocket money. With practical experience, they can develop good
spending habits. It will help them handle their salary efficiently when they get a job.
Therefore, parents have to teach the proper way to spend money.

Hello, you have reached the office of Drake Poole. I will be out of my office starting on Tuesday,
November 28th. And I will be returning on Monday. December 4th. You can call me when I
return or leave your name and number, then I will call you as soon as I return. If this is an
emergency, I can be reached on my cell at 578-212-5442.
Welcome to the Crisfield Walking Food Tour. I am your tour guide, Frank Kendall. Today, we
will be visiting many famous restaurants and enjoying the beautiful Seafood City. Our stops will
include Watermen’s Inn, Pizza Shoppe, and Puff’s Place Deli. Get ready for an experience you
won’t forget!
Q#3
Sample Answer:
This picture was taken outdoors, maybe in a park or in a community center. Some people are
standing in line on the sidewalk after a street vendor’s cart. They are queuing for Indian food
delicacies. The sign promotes vegetarian foods.
The cart has a lot of ads and signage on it. It has a big beach umbrella to shade some of the
customers.
It must be the cold part of autumn because some of people are wearing thick clothes like a trench
coat and a jacket. It is also sunny and bright. It must be noontime.
Teacher: Imagine that an Italian marketing firm is doing research in your country. You have
agreed to participate in a telephone interview about shoes.
When did you last buy new shoes? Where did you buy them?
Sample Answer:
I bought a pair of hiking shoes about a month ago. I was planning to go hiking with my friends.
However, I didn’t have any shoes to hike. So I bought a pair online. They were great.
How much are you willing to pay for a pair of shoes?
Sample Answer:
I am willing to pay about $100 for a pair of shoes. I don’t like buying cheap shoes because they
often have poor quality. So I think $100 is a reasonable price to get a nice pair of shoes.
What do you consider most important when selecting a store to buy shoes?
Sample Answer:
I consider the brand most when selecting a store to buy shoes. If I have to buy shoes, I always
look for a good brand name store. Most of the time, branded stores offer good customer service.
There are a lot of different kinds of shoes and I can try all the shoes that I want. Also, I can get a
refund or free repair if there is a problem. So I don’t get stressed while wearing them.
Nashville University Annual Literary Society

November 10, 2014
Wilson Auditorium, Crown Square Hotel
Time Activity Speaker

9:00~9:30 Welcome Speech Joshua Kirby
9:40~10:40 Guest Speaker: Copyright on the Internet Daisy Quinn
10:50~11:50 Presentation: The Needs of Readers Mia Wooten
12:00~1:00 Lunch
1:00~2:20 Writing Training: How to Write Poems Avery Gilbert
2:30~3:50 Presentation : The Best Essay 2014 Layla Cheng
4:00~5:00 Video Lecture: New Stream of Novel Writing Michael Guthrie
Teacher: Hi, my name is Andrew Harvey, and I’m interested in participating in the Nashville
University Annual Literary Society. Could you answer some questions about this event,
please?

Teacher: When and where will the literary society be held?
Sample Answer:
This event will be held on November 10th at the Wilson Auditorium of Crown Square Hotel.

Teacher: I heard that Michael Guthrie will give a lecture on how to write a poem. Is that
right?
Sample Answer:
I am sorry but you are mistaken. He will give a lecture about a new stream of novel writing
via video link. It will also last for an hour from 4 p.m. to 5 p.m.
Nashville University Annual Literary Society

November 10, 2014
Wilson Auditorium, Crown Square Hotel
Time Activity Speaker

9:00~9:30 Welcome Speech Joshua Kirby
9:40~10:40 Guest Speaker: Copyright on the Internet Daisy Quinn
10:50~11:50 Presentation: The Needs of Readers Mia Wooten
12:00~1:00 Lunch
1:00~2:20 Writing Training: How to Write Poems Avery Gilbert
2:30~3:50 Presentation : The Best Essay 2014 Layla Cheng
4:00~5:00 Video Lecture: New Stream of Novel Writing Michael Guthrie

Teacher: I think I will probably stay for only the afternoon events. Could you tell me what
morning events I would be missing?
Sample Answer:
You will miss three events scheduled from 9 to 11:50 a.m. The first one is a welcome speech
by Joshua Kirby. The second one is our guest speaker, Daisy Quinn, and she'll talk on
copyright on the Internet. Finally, you will miss the presentation given by Mia Wooten.
She will talk about the needs of readers.
Teacher:
Hello, this is Aiden Herring. I am calling you about the survey I am doing, as you are the manager
of the Sales Department. You asked me to do research on the new accessories that will be
released this upcoming season. So I emailed questionnaires to all our regular customers. I asked
them to fill out the questionnaire and send it back to me. Actually, I expected that most of the
customers would respond to the survey, but only about 40% of the survey were returned. I need
to collect enough data from our customers to make a presentation at the conference this Friday.
Now, I don’t know what I should do. I was hoping you had some ideas for solving this problem.
Please call me back as soon as possible. Thank you.
Sample Answer:
Hello, Mr. Herring. This is Laura returning your phone call. I just received your message and
understand that you are having trouble with the survey on the new accessories. And the problem
is that you can’t get enough data from our customers, since they didn’t complete your
questionnaire and email it back to you.
In this case, I suggest that you email questionnaires to them again. However, this time, attach
10% discount coupons to these emails. You know most people tend to pay more attention to a
survey if they know they will be rewarded for their responses with discount coupons. So I
believe you can get more survey data from them.
Otherwise, you can conduct a survey on the street, especially in Madison. As you know,
Madison Avenue is always filled with lots of people, so you can receive answers much easier.
But if you need more time to fill them out, I can put off your meeting for a few more days. If you
have any questions, you can reach me at 978-5532. Bye.
Teacher:
These days more and more people use electronic books than printed books. And some people say
that printed books will disappear in the near future.
Please support your opinion with some reasons or examples.
Sample Answer:
I think there are more disadvantages to reading an electronic book (e-book) than advantages
compared to a printed book.
First and foremost, many people still prefer to read the printed book since the e-book is difficult
to control. In many cases, we need to learn how to use an e-book properly. In particular, for the
elderly who normally have difficulty using high-tech devices, it would become another technical
barrier in terms of reading.
Secondly, an e-book tends to include distractions. The devices we use to read e-books rarely
have the sole function of reading and are starting to include other features such as gaming and
web surfing. As we use multiple functions simultaneously, we run out of battery faster. As a
result, another disadvantage is having to recharge when battery is drained.
That’s why I insist that reading a printed book is better than electronic books.

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global edu town

Part A. Questions 1 and 2: Read a text aloud.

Q#1 (45 seconds to prepare; 45 seconds to read the text aloud)

Q#2 (45 seconds to prepare; 45 seconds to read the text aloud)

Part B. Question 3: Describe a picture

Part C. Questions 4-6: Respond to questions

Q#4 (no preparation/ respond immediately; 15 seconds to answer)

How often do you grab a bite of sweets or candies?

Q#5 (no preparation/ respond immediately; 15 seconds to answer)

What are some popular sweet or candies in your country?

Q#6 (no preparation/ respond immediately; 30 seconds to answer)

What do you consider when you pick candles up in a store?

Part D. Question 7-9: Respond to questions using information provided

(30 seconds to read the information)

Arctic Castle Hotel / 525 Poplar Boulevard / Saturday, January 10th

10:00 A.M. *Improving Focus *Creating Goals

*Sharpening Memory *Being the Best You

On-site Registration Fee: $400 (Limited Seating)

Includes: Dinner, Refreshments, Subscription to Silver Monthly Newsletter

Teacher: Hello, this is Ulysses Griffin. I am thinking of participating in Silver Institute of

Q#7 (no preparation/ respond immediately; 15 seconds to answer)

Q#8 (no preparation/ respond immediately; 15 seconds to answer)

Arctic Castle Hotel / 525 Poplar Boulevard / Saturday, January 10th

10:00 A.M. *Improving Focus *Creating Goals

*Sharpening Memory *Being the Best You

On-site Registration Fee: $400 (Limited Seating)

Includes: Dinner, Refreshments, Subscription to Silver Monthly Newsletter

Q#9 (no preparation/ respond immediately; 30 seconds to answer)

Part E. Question 10: Propose a solution

Q#10 (30 seconds to prepare; 60 seconds to speak)

Part F. Question 11: Express an opinion

Q#11 (15 seconds to prepare; 60 seconds to speak)

Give specific reasons and examples to support your opinion.

That is why I disagree with the first statement.

Part A. Questions 1 and 2: Read a text aloud.

Q#1 (45 seconds to prepare; 45 seconds to read the text aloud)

Q#2 (45 seconds to prepare; 45 seconds to read the text aloud)

Part B. Question 3: Describe a picture

Part C. Questions 4-6: Respond to questions

Q#4 (no preparation/ respond immediately; 15 seconds to answer)

Q#5 (no preparation/ respond immediately; 15 seconds to answer)

Q#6 (no preparation/ respond immediately; 30 seconds to answer)

*The Internet *Friends *Guidebooks

Part D. Question 7-9: Respond to questions using information provided

(30 seconds to read the information)

ERGO CONSTRUCTION AGENCY WORSHOP

Q#7 (no preparation/ respond immediately; 15 seconds to answer)

Q#8 (no preparation/ respond immediately; 15 seconds to answer)

ERGO CONSTRUCTION AGENCY WORSHOP

Q#9 (no preparation/ respond immediately; 30 seconds to answer)

Part E. Question 10: Propose a solution

Q#10 (30 seconds to prepare; 60 seconds to speak)

Part F. Question 11: Express an opinion

Q#11 (15 seconds to prepare; 60 seconds to speak)

Do you prefer studying at home or in a library?

Please provide specific details and reasons to support your opinion.

I prefer studying at home.

Part A. Questions 1 and 2: Read a text aloud.

Q#1 (45 seconds to prepare; 45 seconds to read the text aloud)

Q#2 (45 seconds to prepare; 45 seconds to read the text aloud)

Part B. Question 3: Describe a picture

Part C. Questions 4-6: Respond to questions

Q#4 (no preparation/ respond immediately; 15 seconds to answer)

10:00 A.M. Improving Focus Creating Goals

Sharpening Memory Being the Best You

10:00 A.M. Improving Focus Creating Goals

Sharpening Memory Being the Best You

The Internet Friends *Guidebooks

A positive environment Tutors *Studying hard