Xperia™ M5/E56 Battery Lock Test in CS Repair Center

Contents

1 Purpose ................................................................................................
..................................................... 2
2 Failure Phenomenon ................................................................
................................................................. 2
3 Validating the “Battery Lock” claim ..........................................................................
................................ 2
1 Purpose
The purpose of this document is to describe the failure phenomenon of “Battery Lock”
issue, and also the way to release the battery lock.

Also, in the document, it provides the procedure for validating the customer returned units
with the claim as “Can’t Power On” or “Phone switches off automatically” which are very
likely caused by the “Battery Lock” issue.

2 Failure Phenomenon
Phenom
When the battery lock issue happens, the phone runs into the failure which would be
interpreted by users as “Phone powers off automatically in a sudden”, and “Phone Can’t
Power on”.

When battery lock issue happens, to operate the powered-off

powered off phone with
wit the following
options, the phone can’t be switched on still:

1) Press
ress the power key

2) Press
ress HW reset key for 10 seconds,, and then press power key

3) Press power key and volume up key for 10 seconds, and then press power key

The only way to release the battery lock is to get phone connected to the charger through
USB cable,, and then press power key.
key

3 Validating the “Battery Lock” claim

The battery lock issue happens with the weaker battery which has less immunity to the
radio signal at the low frequency.

The way to reproduce this failure in the phone level is also used as the customer claim
validation method in the CS center to confirm the return of “Phone Can’t Power On” or
“Phone Turns off Automatically” is caused by the “Battery Lock” issue.

1) Test Set-up
up

We use the “Self Internal Radio Signal Interference” test to validate the battery lock issue.
By utilizing the embedded “Engineering Test” mode in the phone software to request the
phone unit to transmit the maximum power at the requested radio band and frequency,
frequenc we
could reproduce the failure in the phone equipped with weaker battery.

When phone is transmitting the maximum power and stays on the table, once the battery
lock mechanism is triggered, phone will shut down in a sudden automatically.

2) Test Procedure

Step 1 – Enter in “Engineering Mode”

Switch on the phone, and input the

combination key *#*#3646633#*#* (is
equivalent to *#*#ENGMODE#*#*) on the
dial pad to get into the “Engineer Mode”
embedded in the phone software.

Note: test could be done without the

t SIM
card.

Step 2 – Select “RF De-sense

De Test”

When entering into the Engineer Mode,

select the option “RF De-sense
De Test”
Step 3 – Select “TX Test”

In the “RF De--sense Test”, select the “TX

Test”, and “LTE” telephony technology to
trigger the phone self internal radio signal
transmittance by adjusting the requested
test parameters.

You will be forced to get into “Flight Mode”.

Press “OK”.
Step 4 – Set up the test parameters

In the “TX Test” set-up

set menu, adjust the
requested test parameters and
corresponding values for “Band”, “UL
Bandwidth”, “VBR Length”, and “Power
Level (dBm)” in accordance to the product
variant setting listed in the table below

Gina Rex Samba

E5603 E5606 E5643
E5633
E5653
E5663
Band 8 5 5
UL 5M 5M 5M
Bandwidth
VRB Length 25 25 25
Power 23dbm 23dbm 23dBm
Level(dbm)

Step 5 – Press “Start” to transmit the radio

signal

Once the parameters are accurately set up,

press the “START” button on the screen to
get phone unit start to transmitting the
requested radio signal at the requested
frequency and power level.
Note: if you do the test with SIM card, you
would be requested to “Reboot modem”.
Press “Reboot”

Please ensure that the phone radio starts

successfully. Once the modem is activated
successfully, the success message “START
Command Succeeded” will pop-up
pop on the
screen.

Step 6 – Check the “Battery Lock”

When phone is transmitting the signal, put

thee phone on the table. Monitoring the
screen status whether or not it keeps
showing up for 2 minutes (test time is 2
minutes, you could first set the phone sleep
after 2 minutes in activity).
activity

If Battery Lock issue happens, phone will

shut down immediately anda screen becomes
black. Long press the “Power Key” to verify
whether phone is really off.

If phone succeeds the test, the screen will

keep still on during the test.
test

Note: when putting the phone on the table,

please avoid putting any metal material
around the phone within 50cm, which
means the phone need 50cm keeping-out
area without any object containing metal
around/above the table (such as PC, laptop,
instrument, etc.),
etc.) desk top surface also
should not be metal but table legs can be
metal. The metal material will distort the
test result.

And to restart the phone after battery lock

issue, a USB cable with wall charger needs to
be connected to the phone.