Professional Documents
Culture Documents
iii
iv Safety warning notice
Table of contents
v
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 33
Component replacement procedures ................................................................................................................. 33
Bottom cover ..................................................................................................................................... 34
Hard drive .......................................................................................................................................... 37
WLAN module .................................................................................................................................... 38
RTC battery ........................................................................................................................................ 40
Memory module ................................................................................................................................ 41
Fan ..................................................................................................................................................... 42
Heat sink assembly ........................................................................................................................... 43
USB board .......................................................................................................................................... 47
Optical drive connector ..................................................................................................................... 48
System board .................................................................................................................................... 49
Speakers ............................................................................................................................................ 52
Power button board .......................................................................................................................... 53
Power connector cable ...................................................................................................................... 54
TouchPad ........................................................................................................................................... 55
Display assembly, non-touch ........................................................................................................... 57
Display assembly, touch ................................................................................................................... 63
vi
Using Windows tools ........................................................................................................................................... 80
Restore and recovery .......................................................................................................................................... 80
Recovering using HP Recovery Manager .......................................................................................... 81
What you need to know before you get started ............................................................ 81
Using the HP Recovery partition (select models only) .................................................. 82
Using HP Recovery media to recover ............................................................................. 82
Changing the computer boot order ................................................................................ 83
Removing the HP Recovery partition (select models only) ........................................... 83
12 Specifications ........................................................................................................................................... 91
Computer specifications ...................................................................................................................................... 91
39.6-cm (15.6-in) display specifications ............................................................................................................ 92
Hard drive specifications ..................................................................................................................................... 93
Blu-ray ROM DVD±RW SuperMulti DL Drive ........................................................................................................ 94
DVD±RW SuperMulti DL Drive specifications ...................................................................................................... 95
vii
Requirements for specific countries and regions ............................................................................................... 98
viii
1 Product description
Category Description
Intel Core i7-5500U (2.4GHz, SC turbo up to 3.0GHz), 1600MHz/4MB L3, Dual 15W (models with discrete graphics
only)
Intel Core i5-5200U (2.2GHz, SC turbo up to 2.7GHz), 1600MHz/3MB L3, Dual 15W
Intel BSW
Intel HD Graphics
NVIDIA N16S-GT (GeForce 940M) with up to 2048 MB or 4096 MB of dedicated video memory (256Mx16 DDR3
900MHz x 4 PCs, 1GHz bridge to 900MHz) (i5/i7 processors)
AMD R7 M360 (Meso-XT) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1GHz
bridge to 900MHz) (i5/i7 processors)
Panel 39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, BrightView (1366×768) display, flat
3.8 mm, eDP; typical brightness: 220 nits
39.6-cm (15.6-in), HD, WLED, SVA, BrightView, (1366×768) display, slim 3.2 mm, TOP (Touch On Panel); typical
brightness: 200 nits
39.6-cm (15.6-in), FHD, WLED, SVA, AntiGlare, (1920×1080) display, slim 3.2 mm; typical brightness: 220 nits
1
Category Description
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses
Blu-ray Disc R/RW with SuperMulti (models with discrete graphics only)
Supports M-disc
Audio/video HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second)
Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression
Dual speakers
HD audio
B&O Play
Sensors Accelerometer
● Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter
● Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
Push-Push Insertion/Removal
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
Headphone jack
Microphone jack
Keyboard/ Full size standard textured island-style keyboard with numeric keypad
pointing
devices Full size standard three coat paint island-style backlit keyboard with numeric keypad
Power Battery:
requirements
4-cell, 41-Whr, 2.8Ah, li-ion battery
AC adapters:
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)
AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete or UMA graphics in India/China
only)
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only)
Operating Preinstalled:
system
● Windows 8.1
● Windows 7 Professional (32- and 64-bit) (models with UMA graphics only)
● AC adapter
● Battery
● Optical drive
3
4 Chapter 1 Product description
2 External component identification
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(5) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
‒ or –
To use the webcam or 3D camera in Windows 8.1:
3D camera (select models only)
▲ From the Start screen, type camera, and then select Camera
from the list of applications.
▲ Select Start > All Programs > Communication and Chat >
CyberLink YouCam.
Display 5
Component Description
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.
To access this document from Windows 7, select Start > HP Support Assistant > Next > My computer > User Guides.
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
‒ or –
To use the webcam or 3D camera in Windows 8.1:
3D camera (select models only) ▲ From the Start screen, type camera, and then select Camera
from the list of applications.
▲ Select Start > All Programs > Communication and Chat >
CyberLink YouCam.
(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.
To access this document from Windows 7, select Start > HP Support Assistant > Next > My computer > User Guides.
Display 7
Right side
Component Description
(2) Drive light ● Blinking white: The hard drive or optical drive is being
accessed.
(3) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
‒ or –
From the Windows desktop, click the question mark icon in
the notification area, at the far right of the taskbar.
To access this document from Windows 7, select Start > HP
Support Assistant > Next > My computer > User Guides.
(4) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed High-Definition Multimedia
Interface (HDMI) device.
(7) Security cable slot Attaches an optional security cable to the computer.
Left side
Component Description
(1)
(2) AC adapter/battery light ● White: The AC adapter is connected and the battery is fully
charged.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) Memory card reader Reads optional memory cards that enable you to store, manage,
share or access information.
To insert a card:
To remove a card:
(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Left side 9
Component Description
(8) Optical drive Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
Top
TouchPad
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Component Description
(2) Caps lock light White: Caps lock is on, which switches the keys to all capital
letters.
Top 11
Buttons and speakers
Component Description
(1) Power button ● When the computer is off, press the button to turn on the
computer.
‒ or –
To learn more about your power settings, select Start > Control
Panel > System and Security > Power Options.
Component Description
Bottom 13
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, or on the back of the display.
● Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
● Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a
Digital Product Key is electronically installed.
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating
systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.
(1) Display assembly (39.6-cm [15.6-in] HD, touch screen) not spared
NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level.
Non-touch displays are only spared at the subcomponent level.
NOTE: For display assembly spare part information, see Display assembly subcomponents, non-touch
models on page 19 and Display assembly subcomponents, touch models on page 21.
NOTE: The hard drive bracket and connector are available using spare part number 809296-001.
For use in models with discrete graphics (NVIDIA N16S-GT (GeForce 940M)):
(10) Speakers (includes left and right speakers and cable) 809037-001
Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter 710662-205
Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO) 784644-005
8-GB 693374-005
4 GB 691740-005
2 GB 691739-005
(16) For use in models with UMA graphics and Intel Core processors 806826-001
(17) For use in models with UMA graphics and Intel Pentium and Celeron processors 809106-001
(2) Hinges (left and right, includes Mylar screw covers) 809030-001
(4) Raw display panel (39.6-cm [15.6-in]; includes Mylar screw covers)
(6) Antennas (includes wireless antenna cables and transceivers; includes Mylar screw covers) 809008-001
HP Smart AC adapter:
65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and India only) 714657-001
45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the 741727-001
People’s Republic of China and India)
(2b) Connector
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Tools required 25
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
Relative humidity
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-
safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
Grounding guidelines 27
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the
skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine
if Customer Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer Self-
Repair parts. Make special note of each screw size and location during removal and replacement.
Optical drive
Description Spare part number
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 58 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Bottom cover
34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Description Spare part number
3. Remove the two Phillips PM2.0×2.0 screws from the optical drive bay (1).
CAUTION: To avoid the hard drive falling out of the computer and getting damaged, be sure the
computer is upside-down when removing the bottom cover.
6. Remove the two screw covers (1) and nine Phillips PM2.5×6.5 screws (2) that secure the top cover to
the computer.
7. Use a non-marking tool (3) to disengage the bottom cover from the computer. You will have work
around the seams on all sides of the computer.
CAUTION: To avoid damaging the cover, do not pry the cover near the optical drive bay.
36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket.
3. To disassemble the hard drive, pull the brackets away from each side of the hard drive (1).
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter 710662-205
Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO) 784644-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN
antenna cable is connected to the WLAN module Aux terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Memory module
Description Spare part number
Fan 806747-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor
and is designed to turn on automatically when high temperature conditions exist. These conditions are
affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Heat sink assembly
NOTE: The heat sink assembly spare part kits include replacement thermal materials.
Heat sink for use in models with UMA graphics and Intel Core processors 806826-001
Heat sink for use in models with UMA graphics and Intel Pentium and Celeron processors 809106-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor
and is designed to turn on automatically when high temperature conditions exist. These conditions are
affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
4. If you have a model with UMA graphics and an Intel Core processor, in the order indicated, remove the
four Phillips PM2.0×3.0 screws (1) – (4) that secure the heat sink to the system board.
5. Remove the heat sink (5) from the system board.
6. If you have a model with UMA graphics and an Intel Pentium or Celeron processor, in the order indicated,
remove the four Phillips PM2.0×3.0 screws (1) – (4) that secure the heat sink to the system board.
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7. Remove the heat sink (5) from the system board.
● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well
as the graphics chip and associated heat sink area (3)(4).
● UMA graphics and an Intel Core processor: Thermal paste is used on the heat sink (1) and the
processor (2).
Reverse this procedure to reassemble and install the heat sink assembly.
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
USB board
Description Spare part number
USB board for use in models with Intel Core processors (includes cable) 809038-001
USB board for use in models with Intel Pentium processors (includes cable) 820000-001
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: The system board spare part kit includes replacement thermal materials.
For use in models with discrete graphics (NVIDIA N16S-GT (GeForce 940M)):
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
2. Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.
3. Lift the right side of the system board, and then lift the right side of the system board up to gain access
to the USB board cable and connector underneath (2).
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Disconnect the USB board cable from the connector under the system board (1), and the remove the
system board from the computer (2).
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power button board
Description Spare part number
Reverse this procedure to install the power button board and cable.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
TouchPad
Description Spare part number
TouchPad 813987-001
3. Lift the keyboard cable (1) to gain access to the TouchPad screws.
4. Remove the three broadhead Phillips PM2.0×2.0 screws (2) that secure the TouchPad to the computer.
NOTE: When installing the TouchPad, note that the metal protrusion that extents from the touchpad
is installed UNDER the keyboard shield (4).
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly, non-touch
Description Spare part number
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
d. Remove the display bezel (7).
The display bezel is available using spare part number 809027-001.
c. Rotate the display panel until it is upside-down next to the display enclosure (1).
d. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable
to the display panel, and then disconnect the cable (3).
e. Remove the display panel from the enclosure (4).
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the display hinges (3).
Display hinges are available using spare part number 809030-001.
5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the
clips (1) built into the display enclosure, peel the transceivers from the enclosure, and then remove the
antenna cables and transceivers (2).
Antennas for non-touch models are available using spare part number 809008-001.
7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
The display enclosure is available using the following spare part numbers:
809009-001: Silver models, non-touch
809010-001: White models, non-touch
809011-001: Red models, non-touch
809012-001: Blue models, non-touch
809013-001: Pink models, non-touch
809014-001: Purple models, non-touch
809343-001: Black models, non-touch
817835-001: Silver models, TOP models
817836-001: White models, TOP models
818653-001: Red models, TOP models
818654-001: Blue models, TOP models
818655-001: Pink models, TOP models
818656-001: Purple models, TOP models
818657-001: Black models, TOP models
Reverse this procedure to reassemble and install the display assembly.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly, touch
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 30).
5. Remove the optical drive (see Optical drive on page 30).
6. Remove the bottom cover (see Bottom cover on page 34).
7. Remove the system board (see System board on page 49).
To remove the display assembly:
1. Position the computer on its side, partially open.
2. Remove the two Phillips PM2.5×5.0 screws (1) that secure the display assembly to the computer.
3. Open the display to rotate the hinges upward to an angle (2).
4. Separate the display assembly from the computer (3).
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
d. Remove the webcam/microphone module from the display (3).
The webcam for touch displays is available using spare part number 810961-001.
e. Rotate the display panel until it is upside-down next to the display enclosure (1).
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the
clips (1) built into the display enclosure, peel the transceivers from the enclosure (2), and then remove
the antenna cables and transceivers (3).
The antennas are available using spare part number 811201-001.
8. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
Reverse this procedure to reassemble and install the display assembly.
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics (UEFI):
1. Start Setup Utility:
▲ Turn on or restart the computer, quickly press esc.
2. Press or tap f2.
The BIOS searches 3 places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 69.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start the Setup utility, your computer must be in notebook mode and you must use the keyboard
attached to your notebook. The on-screen keyboard which displays in tablet mode cannot access the Setup
Utility.
1. From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the taskbar area of the Windows desktop.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
‒ or –
From the Windows desktop, right-click the Start button, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
NOTE: The Embedded Controller firmware will synchronize ONLY if the tablet or keyboard battery is more
than 50% charged, or if your tablet is connected to AC power.
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your computer.
Make a note of the date, name, or other identifier. You may need this information to locate the
update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 69.
b. Hard drive
c. BIOS
2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most models.
● Creating recovery media and backups
● Restoring and recovering your system
For additional information, refer to the HP Support Assistant.
▲ From the Start screen, type support, and then select the HP Support Assistant app.
- or -
From the Windows desktop, click the question mark icon in the notification area, at the far right of the
taskbar.
HP Recovery Manager is a software program that allows you to create recovery media after you successfully
set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes
corrupted. System recovery reinstalls the original operating system and the software programs installed at
the factory and then configures the settings for the programs. HP Recovery media can also be used to
customize the system or restore the factory image if you replace the hard drive.
2. Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 81.
▲ From the Start screen, type help, and then select Help and Support.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right of the
taskbar.
For more information and steps, see Help and Support.
- or -
From the Windows desktop, click the question mark icon in the notification area, at the far right of
the taskbar.
● If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
▲ From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.
● On select models, if you want to reset your computer using a minimized image, you can choose the HP
Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 81.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media. For
more information, see Recovering using HP Recovery Manager on page 81. If you have not already
created recovery media, see Creating HP Recovery media (select models only) on page 79.
● On select models, if you want to recover the computer's original factory partition and content , or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 81.
● On select models, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery
Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select models only) on page 83.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select models only) on page 79.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
● System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
● Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware-
related drivers and software, but not other software applications.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery
(select models only).
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 83.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh
option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to
perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you
remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select models
only) on page 79.
Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.
Creating backups
1. Use HP Recovery Manager to create recovery media immediately after you set up the working
computer.
2. As you add hardware and software programs, create system restore points.
3. As you add photos, video, music, and other personal files, create a backup of your system and personal
information.
Creating backups 85
Creating the recovery media
1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the
action to continue, if prompted.
2. Click Recovery Media Creation.
3. Follow the on-screen instructions to continue.
To recover, see Recovering the original system using HP Recovery Manager on page 88.
NOTE: Windows includes the User Account Control feature to improve the security of the computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.
To restore, see Restoring specific files using Windows Backup and Restore on page 88.
Creating backups 87
Restore and recovery
Restoring to a previous system restore point
Sometimes installing a software program causes your computer or Windows to behave unpredictably.
Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can
restore the computer to a previous system restore point (created at an earlier date and time).
To restore to a previous system restore point, when the computer was running correctly:
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click System Restore, and follow the on-screen instructions.
NOTE: Windows includes the User Account Control feature to improve the security of the computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.
NOTE: Recovery discs have been included if your computer did not ship with a recovery partition.
– or –
● Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen. Then press f11 while the “F11 (System
Recovery)” message is displayed on the screen.
2. Click System Recovery in the HP Recovery Manager window.
3. Follow the on-screen instructions.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 89.
Computer specifications
Metric U.S.
Weight
2.499 kg 5.51 lb
Touch
2.299 kg 5.07 lb
Non-touch
Input power
19.5 V dc @ 2.31 A – 45 W
Temperature
Nonoperating 5% to 95%
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specifications 91
39.6-cm (15.6-in) display specifications
Metric U.S.
1366x768 (HD)
Backlight WLED
92 Chapter 12 Specifications
Hard drive specifications
2-TB* 1-TB* 750-GB* 500-GB*
Dimensions
Transfer rate
Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec
Average (read/write) 10 ms 10 ms 11 ms 13 ms
Maximum 12 ms 12 ms 14 ms 24 ms
Disk rotational speed 5400 rpm 5400 rpm 5400 rpm 5400 rpm
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD
ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM
CD-I Bridge (Photo-CD, Video CD),
Multisession CD (Photo-CD, CD-EXTRA,
Portfolio, CD-R, CD-RW), CD-R, CD-RW,
DVDROM (DVD-5, DVD-9, DVD-10,
DVD-18), DVD-R, DVD-RW, DVD+R, DVD
+RW, DVD-RAM, HD-ROM (Single Layer),
HD-ROM (Dual Layer), HD DVD-R, HD DVD-
R for Dual Layer, HD DVD-RW
Cache buffer 8 MB
94 Chapter 12 Specifications
DVD±RW SuperMulti DL Drive specifications
Applicable disc Read: Write:
Disc diameter
Cache buffer 2 MB
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India ISI 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Norway NEMKO 1
Singapore PSB 1
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding
type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be
on each element.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each
element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set fittings (appliance coupler, cable, and wall
plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-
UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI
or ASTA marks.
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/
recycle.
101
102 Chapter 14 Recycling
Index
Index 103
HP Recovery media memory card, identifying 9 requirements for specific
creating 79 memory module countries and regions 98
recovery 82 illustrated 18 set requirements 97
HP Recovery partition product description 1 power lights, identifying 8, 11
recovery 82 removing 41 power requirements 3
removing 83 microphone processor
illustrated 20 product description 1
I product description 2 product description
internal card expansion 2 minimized image recovery 82 audio 2
internal display switch, identifying minimized image, creating 81 chipset 1
5, 6 model name 1 display panel 1
internal microphones, identifying 5, mute light, identifying 11 Ethernet 2
6 external media cards 3
N graphics 1
J network jack, identifying 9 hard drive 2
jacks internal card expansion 2
audio-out (headphone)/audio-in O keyboard 3
(microphone) 8 operating system 3 memory module 1
network 9 optical drive microphone 2
RJ-45 (network) 9 illustrated 18, 23, 30 operating system 3
precautions 26 optical drive 2
K product description 2 pointing device 3
keyboard removing 30 ports 3
illustrated 16, 34 specifications 94, 95 power requirements 3
product description 3 optical drive connector processor 1
removing 48 product name 1
L spare part number 48 security 3
labels optical drive, identifying 10 sensors 2
Bluetooth 14 original system recovery 81, 88 serviceability 3
Microsoft Certificate of video 2
Authenticity 14 P wireless 2
regulatory 14 packaging guidelines 27 product name 1
serial number 14 plastic parts, service product name and number,
service 14 considerations 25 computer 14
wireless certification 14 pointing device 3
WLAN 14 ports R
latch, battery release 13 HDMI 8 recover
lights product description 3 options 80
AC adapter/battery 9 USB 2.0 9 recovering from the recovery discs
caps lock 11 USB 3.0 8, 9 89
hard drive 8 power button board recovering the original system 88
mute 11 illustrated 17 recovery 88
optical drive 8 removing 53 discs 80, 82
power 8, 11 power button, identifying 12 HP Recovery Manager 81, 88
RJ-45 (network) status 9 power connector cable media 82
illustrated 18 starting 82
M removing 54 supported discs 80
mass storage devices power connector, identifying 9 system 81
illustrated 23 power cord USB flash drive 82
precautions 26 requirements for all countries using HP Recovery media 80
memory card reader, identifying 9 97
104 Index
recovery discs 85 hard drive 93 Windows Backup and Restore
recovery media 85 optical drive 94, 95 restoring files 88
creating 79 supported discs 85 Windows tools
creating using HP Recovery supported discs, recovery 80 using 80
Manager 80 system board wireless antennas
recovery partition removing 49 illustrated 20, 21
removing 83 spare part number 17, 49 removing 61, 62, 67
recovery, system 88 system recovery 81, 88 wireless certification label 14
regulatory information system restore point wireless, product description 2
regulatory label 14 creating 80 WLAN antennas, identifying 5, 7
wireless certification labels 14 system restore point, creating 79 WLAN device 14
removal/replacement system restore points 86 WLAN label 14
preliminaries 25 creating 86 WLAN module
procedures 29, 33 illustrated 18
restore points 86 T removing 38
restoring the original system tools required 25 workstation guidelines 27
creating recovery media 85 top cover
RJ-45 (network) jack, identifying 9 illustrated 16, 34
RJ-45 (network) status lights, TouchPad
identifying 9 buttons 10
RTC battery removing 55
illustrated 18 spare part number 17, 55
removing 40 TouchPad zone, identifying 10
transporting guidelines 27
S traveling with the computer 14
security cable slot, identifying 9
security, product description 3 U
sensors, product description 2 USB 2.0 port, identifying 9
serial number 14 USB 3.0 port, identifying 8, 9
serial number, computer 14 USB board
service considerations removing 47
cables 25 spare part number 17
connectors 25
plastic parts 25 V
service labels, locating 14 vents, identifying 8, 13
serviceability, product description 3 video, product description 2
slots
memory card reader 9 W
security cable 9 webcam
speakers identifying 5, 6
identifying 12 illustrated 20
illustrated 18 webcam light, identifying 5, 6
removing 52 webcam/microphone cable
specifications illustrated 20, 21
Blu-ray ROM DVD±RW removing 59, 60, 65, 66
SuperMulti 94 webcam/microphone module
computer 91 illustrated 21
display 92 removing 59, 64
DVD±RW SuperMulti DL Drive 95 Windows
system restore point 79, 80
Index 105
106 Index