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VX680 User Manual-V4-20171107 - 1539
VX680 User Manual-V4-20171107 - 1539
Date: 07/11/17
Version 1.0.0
Copyright © Adyen B.V. 2017
Simon Carmiggeltstraat 6 - 50
1011 DJ Amsterdam
The Netherlands
www.adyen.com
Table of Contents
2 Prerequisites - VX680 4
2.1 Provided components 5
2.2 Steps 5
2.3 Steps 5
2.5 Steps 6
2.6 Steps 7
3.2 Steps 7
4.1.1 Steps 9
4.2.1 Steps 10
4.3.1 Steps 10
4.4 Refund 11
5.1.1 Steps 11
5.2.1 Steps 11
5.3.1 Steps 12
7 Maintenance - VX680 13
7.1 Inspect device security - VX680 13
7.1.1 Steps 13
7.2.1 Steps 13
VX680
If the terminal shows an exclamation at the top bar, this means that the terminal holds data that it
failed to synchronise with the Adyen platform due to lack of an outgoing internet connection.
Prerequisites - VX680
Visa
VPay
Mastercard
Maestro
American Express
Discover
Diners club international
UnionPay
JCB
Provided components
VX680 PED
Charging cradle
Power supply
Battery
1 paper roll
Steps
1. Lift the printer cover latch to open it, and then lift the cover.
3. Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper.
5. Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted.
6. Drop the paper roll into the printer tray and close the latch.
Steps
1. Connect the charging cradle to the power supply cable, and then the power supply to the electrical grid.
2. Place the VX680 terminal on the cradle to charge the device and to power it on.
3. To fully charge the VX680, place it on the cradle for at least 6 hours, until the led indicator remains lit.
Steps
Steps
Press and hold . The device will beep repeatedly and then power down.
Steps
1. Ensure the VX680 is fully charged
To fully charge the Terminal, leave plugged into the powered USB cable until the LED indicator remains
lit.
2. Press + 9.
3. Enter the admin PIN code to unlock the device.
4. If you do not know the code, contact the POS Support Team to obtain the specific admin PIN code for
your device.
Scroll through menus using the * and # buttons for scrolling up and down respectively.
5. Press 1.Network.
6. Press 2. Wifi.
7. Press 2. Networks
When scanning, the terminal displays the message "Scanning network", while it looks for a
network.
10. The terminal sets the network as default automatically, and connects to it.
Steps
Use the quick info menu to quickly view terminal information:
Steps
4. Press 2. Wifi.
5. Press 3. TCP/IP settings to view and make a note of the terminal's IP address.
2. Enter your account details. These were provided in the registration email of your merchant account. If
you do not have these, please email the POS Support Team.
5. The app will prompt to select between Bluetooth and WiFi connection.
7. The Adyen POS App identifies the terminal, synchronizes with the Adyen platform, and verifies the
terminal configuration.
8. The terminal restarts.
5. The device will now be listed in the Payment device menu with the status "Not Boarded".
6. Tap the name of the device. The device displays a message saying the device is not configured, with
options to Cancel or Board device.
7. Tap Board Device.
5. Assign the terminal to a merchant account by selecting a merchant code from the dropdown menu.
7. Enter the one-time password from the terminal detail page on the terminal to board the terminal.
8. After rebooting, the terminal will receive the merchant configuration, and you can begin processing
payments.
If the terminal shows an exclamation at the top bar, this means that the terminal holds data that it
failed to synchronise with the Adyen platform due to lack of an outgoing internet connection.
Steps
If the terminal is in standalone mode, use the select key in the middle of the directional pad to
select Start on the screen. Enter the amount and then press .
2. When the terminal is ready, insert the chip card into the terminal and allow it to read the card.
3. When prompted, the customer enters a PIN on the terminal and presses .
For CHIP & Sign, a signature prompt occurs instead of a PIN prompt. Compare (i) the name and
(ii) the signature on the card with the shopper’s ID. If they match, you can approve (1 additional
receipt is printed) or decline (2 additional receipts are printed) the transaction on the device.
Do NOT remove the card until prompted to do so or the transaction will be void.
4. After the authorization is approved, the terminal displays Approved and the card may be removed.
5.
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5. After each transaction, at least 2 receipts are printed:
a. A merchant receipt
b. A shopper receipt
Steps
If the terminal is in standalone mode, press Start on the screen, enter the amount and then
2. After the terminal is ready, swipe the magnetic stripe card through the reader on the right side of the
terminal.
3. Sign the transaction.
4. After authorization approval, Approved message appears on the terminal signifying that the transaction
is complete.
5. After each transaction, at least 2 receipts are printed:
b. A shopper receipt.
Steps
The terminal can print a summary with an overview of the total amounts processed since the last reset.
If you want to print a summary report periodically, reset the counters after printing the report.
1. Press + 9.
2. Enter the admin PIN code.
3. Press 4. Totals.
5. After printing the day totals, press 2. Reset totals to reset the counter.
Perform a refund
To perform a refund, do the following:
1. Press + 8.
2. Enter the admin PIN code.
Steps
Steps
From the Installer menu,
1.
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1. Press 1. View Release to view the latest available release.
This will show which packages the Installer will try to install when it runs.
The PED will restart multiple times while it downloads and configures updated system files.
Steps
1. Press 5. Delete packages. This will delete all packages installed so all packages will be re-installed on
the next run.
2. Press 6. Delete single package. This will delete all packages installed so all packages will be re-installed
on the next run.
3. Press 7. Delete release to delete the release. This will remove the release pushed from the Customer
Area and install a firmware default but will keep the terminal registered to your merchant account.
Steps
To enter the special payment functions menu, do the following:
1. Press + 8.
2. Enter the PIN code to unlock the device. If you do not know the code, contact the to obtain
the specific PIN code for your device.
3. Review one or more of the following payment options, which are available depending on your
configuration:
a. Normal payment - Choose this option to access the payment screen, where you can enter an
amount.
b. Manual entry payment - Choose this option to access the payment screen.
The special payment functions menu also includes the option to refund a payment. For more
information, see Basic functionality - VX680.
Maintenance - VX680
Steps
Please make sure you and your store staff do the following:
Verify your device looks like the pictures in this manual.
The Adyen logo or your company logo should show up after powering on the terminal.
Do not use the device if it is damaged or covered with a sticker.
Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to
granting them access to modify or troubleshoot devices.
Do not install, replace, or return devices without verification.
Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to
unplug or open devices).
Report suspicious behaviour and indications of device tampering or substitution to appropriate
personnel (for example, to a manager or security officer).
It is important you have sufficient stock of receipt paper, as without receipt paper it is not possible to
accept payments. Replacing paper is the your responsibility (Adyen does not sell paper).
Steps
1. Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover.
3. Remove any partial roll of paper in the printer tray by lifting it up.
4. Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper.
6. Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted.
8. Pull the paper up past the glue residue on the paper roll.
9. Close the paper roll cover by gently pressing directly on the cover until it clicks shut. Allow a small
amount of paper past the glue residue to extend outside of the printer cover.
Steps
Main menu
2. Network View connection status, scan for networks and perform diagnostics.
3. Installer Download and install firmware packages directly from the Adyen platform. The Installer
runs at midnight and fetches updates to your PED's firmware.
1. Network menu
2. Ethernet List ethernet network settings, such as IP address, gateway, netmask, DNS and MAC address.
2. Wifi View TCP/IP settings, WiFi settings, reset and reload WiFi connections.
3. TCP/IP View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings.
Settings
4. Wifi reset Erase the WiFi settings and reboot the terminal
3. Bluetooth View Bluetooth settings, scan and pair bluetooth devices, and set the terminal as
discoverable to other devices. (VX690 only)
2. TCP/IP View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings.
Settings
4. Scan Scan for bluetooth devices or set the terminal as discoverable to bluetooth devices.
/Discovery
1. TCP/IP View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings.
Settings
2. GPRS View GPRS settings such as operator, Network, IMEI, signal, RSSI etc.
settings
2. Installer menu
Generate a receipt showing the total processed amount per currency per card type.
3. Update release Download the release.json file containing latest release information.
This will retrieve and install the release we have configured for you on the Adyen
platform.
4. Run Installer Run the installer immediately, rather than waiting until midnight. On restart, the
device begins installing from the installer framework.
5. Delete packages Delete all packages installed so all packages will be re-installed on the next run.
6. Delete single Delete a single package installed so it will be re-installed on the next run. Use delete
package single package if there is an issue with the package that requires reinstallation.
6. Delete release Remove the release pushed from the Customer Area and install a firmware default
but will keep the terminal registered to your merchant account.
3. Merchant menu
1. View View settings such as configuration version, IPP keys loaded, PAL URL, Sync URL, Config
settings URL, Firmware URL, transaction amounts, printing settings, Timezone, MKE settings, Bypass
PIN, Magstripe, ICC, MSR, CTLS Signature and CDA mode.
2. View
firmware
View version information, such as Bootstrap version, Application version, External printer
settings, OS version, EOS version, Contact kernel version, Cardslot version, VSS version,
CTLS modules installed.
3. View View Terminal ID, Serial port, internal printer settings, and CIB version.
hardware
4. Totals menu
5. Transactions
View a list of all transactions
Processor 400 MHz, ARM11 32-bit RISC processor Power battery Li-Ion 7.2 V/1800 mAH
Peripheral Single multi-port connector supports RS- Other Features 3 SAM slots, audio
232, USB Host, USB standard /video player
slave and integrated charging
In case of a malfunction
Check our troubleshooting section for articles that may help you find a solution for the issue.
Request assistance
Contact the POS Support Team.
Provide the following information:
Merchant account
PSP reference (if applicable)
Terminal serial number