CURRICULAM VITAE

Makardhwaj Kumar Singh

F- Block 302 Amar Apartment amboli

Kamrej surat

Mobile: +919726165190

E-mail : makardhwaj77@gmail.com

Objective

To be mutually exclusive & totally exhaustive, work as a competent professional through commitment towards work &
responsibilities assigned.

Technical Qualification

Diploma in automobiles engineering from Chennai pass out 2011 with 50% marks

Professional Experience -5 .6 yrs.’

As service manager in Rajeev tradecomm pvt ltd (Authorised Tata Motors) from 01 feb to till date

As service manager in mega automobiles pvt ltd from 01 may 2017 to Jan 2019 (MAHINDRA& MAHINDRA)

As service manager in president motors Surat from 01 Oct 2015 to 30 Apr 2017 (MAHINDRA & MAHINDRA)

As sr. Service advisor in G3 Motors Surat (last 14-oct-2014 to 30- sep-2015. (MAHINDRA & MAHINDRA)
 As Service advisor in Nanavati Automobiles Pvt Ltd, Surat from Oct 13to Oct 2014 (ASHOK LEYLAND)

As Quality controller in, Advik hi tech pvt ltd Pune Jan to Dec. 2012 (Bajaj Production department)

Roles & Responsibilities

Interact with customers to know the nature of their automotive problems.

Handle telephone and personal inquiries from customers

Test drive vehicles with customers to understand the problems in vehicles.

Prepare a list of problems, the estimates and the time taken to complete the repairs.

Secure agreement from customers while taking over their vehicles for repairs.

Advise customers on taking care of their vehicles totally trouble-free at zero-maintenance costs.

Provide customers the maintenance menu, tips and techniques on maintaining their vehicles.

In case of additional repairs inform the customers promptly.

Deliver repaired vehicles to customers on time.

Adhere to company safety standards, policies and procedures.

Achievements Of President Motors Pvt Ltd.

 ➔ Improved same day delivery from 60% to 90%.

➔ Improved cost estimate from 27% to 70%

➔ Improved time estimate from 33% to 78%

➔ 100% customer complaints closed within 3 days

➔ Service retention improved from 38% to 47%.

➔ Improved same day delivery of Maxximo from 66% to 90%.

➔ Improved customer satisfaction level from 60% to 90%

➔ Decreased repeat repair.

➔ Improved T2B FROM 50 % TO 90%

Computer Proficiency:

➔ Excellent proficiency in full MS - Office.

Personal Information

Date of Birth: 25th Aug-1990

Father’s Name: Mr. Shailendra Singh

Contact Address Mr. ‘Makardhwaj Kumar Singh

Languages: English, Hindi

Marital status: Unmarried

Permanent Address: At + Po – kawalpura p.s mashrak

Dist- saran Bihar pin code 841417

resent Package: About 3.0 Laces per annum (cost to company)

Expected Package: Negotiable

Notice period: 30 Days

Place: Surat

PASSPORT DETAILS.

Passport no. J9758284

Date of issu. 11/08/2011

Date of expiry. 10/08/2021

Place of issu. Patna

(Makardhwaj singh)