ABDUL VAHID P.

MOBILE : +91 7736126188

E-MAIL : vahid.psn@gmail.com

To Obtain a Position as a Service In charge With Growing Organization of Repute Where There is
Room for Advancement Within the Field.
PROFESSIONAL OVERVIEW

A qualified Automobile Engineer with 11 years of qualitative experience In Various Functions of Automobile
Dealership Workshop with Statutory Compliance in the Automotive Maintenance industry. At Present Working as .
Planning & scheduling effective maintenance schedule for enhancing systems. Proficient in Automobile
Administration and Customer Dealing. An effective communicator, with exceptional relationship management skills
with the ability to relate to people at any level of business and management.
CAREER HISTORY

Employer
POPULAR MEGAMOTORS INDIA LTD-INDIA
WORLD WIDE AUTOMOTIVE LLC OMAN
SAUDH BAHWAN AUTOMOTIVE LLC OMAN
PSN AUTOMOBILES PVT. LTD. Kerala
(INDIA)

Duration
JUN 2015-TILL

Designation

Service in charge

APRIL 2013 APRIL 2015

Senior Service Engineer

DECEMBER 2008 APRIL2013

Senior Foreman

JULY 2004 DECEMBER2008

Service In charge

CURRENT EMPLOYMENT

Employer: POPULAR MEGAMOTORS INDIA LTD.

Designation: Service in charge
Working at: India
Working period:Jun 2016-Till
About the company:
Popular Mega Motors India Pvt. Limited is part of the multi-million Popular Kuttukaran group. Founded by late K.P
Paul, the group had its beginning in the early 1940 as an entrepreneurial venture in the Automobile Spare parts
business. Over the years, the group ventured in to expanding its territories beyond Spare parts dealership and
diversified into vehicle dealership and service. The reputation and goodwill in the spares market gave the required
acceleration for the group to grow fast in the new ventures and reach the top most position in India. Established in
1997 to handle Tata commercial vehicles dealership and service in South Kerala and Chennai, the company has 7
show rooms, 20 customer touch points, and 17 service centers. The company is also distributors for genuine TATA
CV parts in whole of Kerala.

Job Profile:

Development of after sales business to achieve or exceed budget levels of sales and
margin.

provide industry-leading levels of customer, product and technical support in the areas
of Service & Parts

Ensure Service & Workshop operations adhere to all Company and statutory
processes, procedures and guidelines.
Ensure Parts & Warehouse operations adhere to all Company and statutory processes,
procedures and guidelines.

Scheduled technicians to meet repair service appointments, assisting with daily work
routines
Maintained a safe and clean service environment, while maintaining all equipment and the
facility with minimal capital outlay
Maintained customer relations to ensure long term growth in sales and profits and
retained customer satisfaction by ensuring the delivery of quality work
Monitored employees' work levels and reviewed work performance.
Managed a team of technicians, delegated work and provided leadership in all service
processes.
Trained and provided necessary support to new employees.
Ensured operation and services all vehicles were followed according to safety regulations
and quality assurance.
Developed employee work standards and performed monthly employee performance
reviews
Determined schedules, sequences and assignments for work activities, based on work
priority, availability of equipment, and skill of personnel using "bay management"
techniques.

Employer: WORLD WIDE AUTOMOTIVE LLC - OMAN.

Designation: Senior Service Engineer
Working at: Oman -Suhar
Working priod: April 2013-April 2015
About the company:

World Wide Automotive is one of the most revered and respected business houses in the Oman. Group
employs over 7000 trained personnel with various skills and experience. Group has established an enviable
reputation for Quality, Service and Cost effective Technical capabilities through farsightedness and sheer
professionalism.
Job Profile:
Meet the customer requirement by doing a Team Play
Meet and greet service customers, attend service calls from customers.
Attend the customers in a timely, friendly manner and obtained vehicle information.
Analyse the progress of repair and service orders and inform customer accordingly
Checked on progress of repair throughout the day.
Upheld customer satisfaction standards.
Review the results of customer satisfaction surveys with service managers.

 Handle customer's questions and needs as needed.

Create and maintain excellent customer relationships.
Handling insurance surveyors

PREVIOUS EMPLOYMENT

Employer: SAUDH BAHWANAUTOMOTIVE LLC

Designation: SR Foreman-Toyota-Lexus
Working at: Oman
Working Period : December 2008 April 2013
About the company:
SAUD BAHWAN GROUP OF COMPANIES OMAN was established in 1955 and is the exclusive distributor

of Toyota, Lexus ,Kia ,Ford,Diahatsu, Hino trucks and Toyota Material Handling Equipment in OMAN &
UAE. The company operates a large network of showrooms and service centres, offering world class service
at every touch point of the customer journey.
Job Profile:
Job controlling by co-coordinating a team of mechanics & Tester.
Job allotment & Scheduling through SAP
Refer to service history, inspect vehicle and recommended additional need service.
Communicate promptly with customers and prospect.
Create and maintain excellent customer relationships.
Taking warranty decisions according to TMC warranty policy
Preparing product complaint reports and raising claims, monitoring the claim status
Interaction with warranty service personals in case of new or critical failures, coordinating
combined investigations, field trials
Monitoring & controlling mechanic productivity ,efficiency and utilisation
Monitoring and controlling work shop housekeeping as per TSM Norms
FIRST EMPLOYMENT

Employer: PSN AUTOMOBILES PVT. LTD.

Designation: Service In charges.
Working at: Kerala
Working Period : July 2004 to March 2008
About the company:
Dealer of Eicher Volvo commercial vehicle in Kerala and Karnataka states. Awarded many times best dealer in the
country. Have been automobile industry since 1970 and maintaining good market share in sales because of flexibility
in the business. Employee strength is 1000 Approx.

Job Profile:
Leading a team of Service Advisors and Mechanics.
Provide Service advice to mechanics and customer.
Spare parts co-ordination.
Conducting service activities.
To conduct Customer visit to solve their Problems.
Handling Warranty of our Four Branches and Interacting with Eicher engineers.
Preparing weekly reports monthly reports and feedback reports For H.O and to Higher Official.
Presenting Branch Performance in Monthly and Annual Meeting in Head Office.
Branch Administration. (Kasargode Branch)
HIGHLIGHTS OF QUALIFICATION

In-depth knowledge of automobile systems and repair procedures

Ability to sell additional services according to dealership standards
Ability to review individual client needs and to ask for the sale
Excellent presentation and telephone skills

Strong communication and organizational skills

Proven negotiation, sales and closing skills
Profound knowledge of providing dealership
Strong knowledge in automobile parts
Superb interpersonal and customer service skills
Outstanding Customer Satisfaction track record
Strong communication skills to interact with customers, employees and vendors
Exceptional ability to process requests and explain repairing procedure
TRAINING ATTENDED

Attended Toyota Supervisory development at Saud Bahwan training centre Muscat

Attended Basic Programme for Works Manager (20 Days) at Eicher Volvo Motors Ltd Indore - Madhya Pradesh India
Attended TSM Evaluator training At Saud Bahwan training centre Oman
Attended Different Kinds of Personality Development , Time Management and Sales Skill Trainings.
ACADEMIC CREDENTIALS

Academic performance

Board/University

Institution

Year of
passing

DIPLOMA IN AUTOMOBILE
ENGG.

Kerala Technical Board

Seethi Sahib Memorial

Polytechnic College

2004

PRE-DEGREE

Calicut University

Govt College Malappuram

2001

SSLC

State Secondary Board

(AP)

PMSAMHS.Malappuram

1999

COMPUTER SKILLS

Operating Systems
Languages
Packages

: Windows, MS-DOS, DMS and SAP

: C
: MS-Office
PERSONAL DETAILS

: Abdul Vahid PK
Full Name
Date of Birth
: 31.05.1984
Known languages: English, Hindi and Malayalam. Arabic & Tamil (able to speak)
Nationality
: INDIAN
: Single
Marital Status
Contact Address : Pattukara house ,Kodur po ,Ottathara ,malappuram ,kerala ,676504
: Valid Indian & GCC Driving license
License
: Siva prasanna , Technical Trainer
Refrence
Al Futtaim Motors - UAE
Mob : +971505575013

Declaration:
I hereby declare that the information given above is true to the best of my knowledge.
ABDUL VAHID PK