Manas Ranjan Mohanty.

DOB - 10/12/1969
Mobile: +91-86000 12079 E-mail: manas.telco@gmail.com & manas_telco@yahoo.co.in

Present Address: Flat No M-406, Sapphire, Park Street Apartments, At/ - Wakad,
Dist – PUNE, Pin – 411 057 Maharashtra.
Permanent Address: Plot No 722, Ward-2, Near Maitree Samaj, At – Mathasahi,
Po – Tulsipur. Cuttack - 753008. Orissa. Phone – 0671-2302028.

Job Objective
Seeking assignments to Head Product Support, Sales & Service Operations preferably in the Earth Moving /
Automobile Industry. Looking for challenging opportunities that will enable me utilize my experience &
knowledge towards achieving fruitful growth of the organization and self.

Professional Profile
 Over 24 years of experience in Service / Parts / Project Management in Construction Equipment Industry.
 Customer interaction and involvement at all levels for company mission & vision.
 Possess skills in Project / Contract - Planning, Monitoring,Cost Control & Profitability.
 Experience in handling service operations & planning - from 7 ton to 250 Ton excavators.
 Heading National Level positions in Service & Parts after working at all Front levels of Zone, Branch,
Region & Project.
 Review of Dealer /Area / Region in line with Strategy & Target Plans.
 Appraise Top Management with MIS, BSC, Audit findings, Operations, NPI developments, Manpower
activity, Top Concerns, Risk Mitigation
 Worked in various parts of India – Kolkata, Dhanbad, Jamshedpur, Mumbai, Pune, Noamundi, and
Kharagpur, Delhi & Pune being part of the team as well as Heading a Team.
 Skilled in Parts business planning, service revenues & dealer services.
 Have abilities in relationship management, team building, training, recruitment & planning.
 Understanding of short Term & Long Term Goals of Organization through - Customer Interaction,
Teamwork, Competitor road map, Project structures ,Economic growth etc

Roles & Responsibilities

 Team & Strategic Leadership Roles in Product Support & Service, Parts Sales, Personnel &
Dealer Development
 Working towards Service becoming a Differentiator in Selling and Revenue
 Planning for Manpower & Infrastucture Development towards Machine Population / Targets.
 Adhere to & Responsibility for Budget & Profit & Loss of the Department.
 Pricing Strategy in Parts , AMC, FMC & Workshop based Services.
 Manage or Build Support for the t Network in - Escalation, Monitoring, Training & Effectiveness.
 Planning & Development with Vendors, Dealers & In House Departments such as QA & Design.
 Organisational Experience

No 4 – Hyundai Construction Equipment Company India Pvt. Ltd. From Dec 2011

Designation – General Manager / Senior Leader

Role – PAN India Head - After Service & Parts
Reporting To – MD (Korean)
Location – Corporate / Head Office, Pune .MH

Responsibilities with Significant Achievements

 Achieve Organization Growth In Service & Parts by leading a team of 50 Service & 15 Parts Personnel.
 Customer Satisfaction for the 12456 machines in India market thru a Team of Regional Service
Managers, Area Service Managers, Parts personnel & Dealer team.
 Achieve Customer Satisfaction through MTR & MTTR,Parts first fill ,FMC Availability, Training
& Continuous meeting with Customers, Dealers & Vendors
 Achieve Revenue Target Y2016 of Parts – 85 Crores & Service 17 Crores.
 Prepare & Plan Yearly / Three year – Budgets for Manpower, Capex, KRA for Team, Develop Training
Modules.
 Dealer Service & Parts operations - Implementation / Training / Development / Process / Audit / BSC
 Review Product Concerns from Field & Initiate Product Development thru Training /Quality / Vendor
 MIS Reports to Hyundai Heavy Industry – Korea & MD Hyundai India
 Key Member Group for the selection / termination of dealers.
 Implemented changes in Dealer ordering systems / process
 Improvised Dealer audits & Parameters for improvement
 Reorganized / Build - All India Service & Parts manpower for sustainability / Brand Management &
Flexibility
 Being the leader & member of Task Force Teams (TFT).
 Achieve personal set targets in Manpower attrition of After Service & Parts team to less than 10%
 Awarded as the “Best HOD” & “Employee of the Year for 2012-13 by Top Management.
 Business Portfolio directly handled in 2015 – 95 crores from a Company TO of 991 Crores
 Review, Plan and Develop Team capabilities thru Gap Analysis,Feeback,KRA performance/

No 3 – Kobelco Construction Equipment Company India Pvt Limited from March 2010 to Nov 2011

Designation - Deputy General Manager – Product support

Role – National Head
Reporting To – Technical Director – Product Support (Japanese) & MD & CEO (Indian)
Location – Corporate / Head Office, Noida-UP

Responsibilities with Significant Achievements

 Product Support Head & leading a team of 21 Service Managers and 7 Parts Personnel.
 Implementing Dealer Policies and Training Coverage to the maximum.
 Improvising Warranty Claim from Parent Company i.e. Kobelco, Japan.
 Parts planning at an all India Level and improvising Business Turnover.
 Inventory and Turnover Ratio Management of Parts, Workshop.
 Implementation of new Workshop at Dealer.
 Recruitment of Manpower.
 Management Information about Product Support to Top Management for future development.
 Yearly & Long Term Budget Planning for Service, Parts and Workshop.

No 2 - Telco Construction Equipment Company Limited (Telcon) from April 1995 to February 2010

Telcon is a joint venture company between Tata Engineering Ltd – India & Hitachi Construction Machinery Co.
Ltd – Japan.Telcon is presently ranked 37th in Global Construction Equipment Industry with turnover of 3870
crores in 2008-09.The product ranges include Hydraulic excavator,Cranes – Hydraulic & Friction,Wheel
Loaders,Backhoe Loaders, Off-highway dumpers,Motergraders,Vibratory Compactors & Truck mounted cranes.

Growth Path with Significant Achievements

Head Quality – Kharagpur Plant. August 2009 – February 2010

 Responsibility for QA of EH – 600 Dumpers, ZX 210 & EX 210 Excavators

 Reduce Commissioning defects, Warranty failures
 Interact with Production, Design ,Supply Chain & Marketing for ongoing developments.
 Forming a core team & down the line team members for QA – KGP plant
 Recruitment of QA team from the best industries.

Project Manager – FMC Service HQ Jamshedpur from January 2006 – July 2009

 All India Head for 15 nos FMC / MARC Contracts & 20 different sites. Contract machines - 124
 Responsible for 32 Service Engineers , 8 Spare parts Engineers
 Made Full Maintenance Contracts as a PRODUCT from a Sales Tool.
 Achieved more than 35% YOY Growth
 Service Revenue achieved was 49 Crores in 2008-09 from 16 Crores in 05-06.
 Giving Product support during Tender meetings.
 Nominated to attend International Mining & Const Equipment Exhibition Conexpo 08 at Las Vegas for
giving feedback on Improvement trends
 Have visited Bangkok in taking part in Company’s 5 yrs planning in 2007
 Nominated as team member by HR Dept. for selecting candidates in DET & GET in Campus.

Project Manager – Noamundi & Joda from June 2004 - December 2006

 Heading 2 projects having 9 machines of 110 /120 Ton Excavators of M/s TATA STEEL
 Responsible for Availability / Performance guarantee of new 120 Ton excavators
 Responsible for 3 service engineers & 14 outsourced technicians.
  Parts revenue achieved was 4.5 crores from 1.2 crores.
 Visited Indonesia KPC mines in knowing Maintenance & FMC practices in 2005

Regional Service Manager – West At Mumbai & Pune from July 2001 - May 2004

 Responsible for Western Region - Maharashtra ( excluding Vidharba ) & Goa.Zonal Offices
At Mumbai , Pune,Goa & Aurangabad. No of active machines - 522
 Responsible for 19 service engineers & 3 dealers service performance.
 Handled institutional customers like ACC,Gammon,HSCL,Reliance,Pune Municipality
 Spares & Service revenue of the region increase from 28 lacs to 80 lacs per month
 Customer satisfaction was the best from all the Telcon 6 regions.
 Training of Telcon & Dealer service personnel.
 Workshop establishment at Pune office

Branch Service Head – Jamshedpur from August 1999 to July 2001

 Responsible for Jharkhand state and parts of Orissa ( Barbil ). No of active machines 182
 Responsible for 6 service engineers & 1 dealer ( 4 outlets )
 Handled institutional customers like Tata Steel & fleet owners.
 Spares & Service revenue of the branch increase from 6 lacs to 43 lacs per month
 Conducting field trials for new developed products
 Conduct short training sessions at training school.

Zonal Service Head – Dhanbad from June 1996 to July 1999

 Responsible for Dhanbad,Hazaribagh,& parts of north Bihar/ No of active machines 90

 Responsible for 3 service engineers
 Warranty & Paid service revenue achievement.
 Customer satisfaction & repeat m/c purchase of BSC RBM PATI having 38 machines.Earlier was
L&T fleet owner.
 Customer training at different sites.
 Have been deputed to Bangladesh for carrying out excavator & loader services.

Service Engineer – Kolkata from April 1995 to May 1996

 After sales service for warranty machines in West Bengal & Port Blair.

No 1 - M/s Kasi Equipments from May 1993 to April 1995

 Service Engineer for Escorts IED Dealer for Orissa

Knowledge & Core Strength

 Educational Qualification
Year Examination School / College University Percentage Division
1985 I.C.S.E. Stewart School. Cuttack C.I.S.C.E - New Delhi 55% 2nd
1988 HSC (Science) Ravenshaw College - Cuttack C.H.S.E. - Orissa 54% 2nd
1992 B.Engg ( Mech ) Orissa Engg College Utkal University 69% 1st

Extra Curricular Activities

 Games – Chess ( Reresented School ), Badminton & Cricket
 Hobbies – Reading & Watching movies
 Social Responsibilities – Rotract Club Secretary from 1984 to 1988. Actively participated in tree
plantation & blood donation camps. Orissa Governor recognition for Blood donation.
Actively participated in Telcon sponsored tree plantations, blood donation & distress help measures.

MANAS RANJAN MOHANTY.

SUMMARY
A pro-active & self-motivated individual with excellent communication skills & over nineteen years of
experience in the sales & service of construction equipment’s & their related spare parts all over India.
Have excelled in adhering to the responsibilities that included customer service with regard to troubleshooting &
maintenance of construction/mining equipment’s besides identification of potential new customers to initiate
equipment sale apart from ensuring goodwill & satisfaction of the existing Customer base by offering effectual &
prompt after-sale service.

Have been a top performer & attained pioneering status & recognition by consistently promoting company’s
business interests. In my nineteen years of service. Through consistent efforts, risen from the rank of Service
Engineer, Senior Service Engineer, Zonal Service Head, Branch Service Head, Project Manager, Project Manager
– FMC All India, Quality Head – Telcon KGP Plant & National Head – Product Support for Kobelco & Hyundai.

I have also headed the Full Maintenance Contract - FMC Cell at a National Level at Service HQ Jamshedpur in
Telcon from 2005 to 2009.Have turned the FMC to Product and have increased the revenue from 16 Crores to 51
Crores – Singlehandedly.

I was also assigned to Head-Quality Assurance for the new plant of Telcon at Kharagpur for a period of 6 months
after which I left Telcon and Joined KOBELCO as the National Head – Product Support.
Last four and half years I have been working in HYUNDAI as National Head – After Service & Parts.Started my
career in Hyundai as DGM and have moved up as GM recently.
Regarded as a person who can readily establish positive rapport with team members & work collaboratively to
achieve corporate goals.

Fluently bilingual in English, Hindi & some regional languages as well.

Detailed Resume is enclosed herewith for your review .

Thank you for your time & consideration.

With Warm Regards,

Manas Ranjan Mohanty