PRAVEEN P S

Phone: (M) +91 8838269002

E-Mail: praveenprabha85@gmail.com

Seeking senior level managerial assignments in After Sales Service / Dealer

Management with a growth oriented organisation in the Automobile industry.

PROFESSIONAL SYNOPSIS
▪ A dynamic professional with 3.8 years of experience in After Sales Service, Technical Support,
Dealer Management, Customer Service and Man-Power Management in the Automobile sector.
▪ Expertise in spearheading service and maintenance operations with key focus on areas of profitability
by ensuring optimal utilization of resources.
▪ Proficiency in managing the servicing & maintenance of various machinery & equipment for
reducing downtime & enhancing operational effectiveness of equipment / machinery.
▪ Possess excellent interpersonal, communication and analytical skills with demonstrated abilities
in customer relationship management.
▪ Presently associated with Mahindra & Mahindra Ltd , Posted In Guwahati as Customer
care Manager (Service).

CORE COMPETENCIES

After Sales Service

▪ Mapping client’s requirements & rendering effective solutions related to various equipment’s along
with their repair & servicing.
▪ Ensuring continuous interaction with the customer to make sure that area of concern can be
worked upon for improved service levels and implementing service process for eradicating concerns
in future.
▪ Visiting the dealers & sub-dealers for resolving their queries and providing solutions.
▪ Identifying improvement areas & implementing measures to maximise customer satisfaction levels.
▪ Ensuring better service revenue by monitoring Bay/Technician/Vehicle/Service Advisor wise
productivity and provide inputs, planning service camps by gauging need of the hour.
▪ Ensure regular parts order and surprise audits.
▪ Map & promote value added/Car care product business.
▪ Drive checkups/free service camps/Out door camps/Door step services, to improve service retention.
▪ Conduct Field performance evaluation for new product like Jeeto, Supro before launch and send
technical feedback to RND Dept for counter action.

Customer Support
▪ Mapping client’s requirements & ensuring rendering of effective technical solutions in line with
specified guidelines.
▪ Minimising bottlenecks for high quality of service for increasing the Customer Satisfaction Index.
▪ Ensuring continuous interaction with the customer to make sure that area of concern can be
worked upon for improved service levels.
Dealer Management
▪ Identifying and networking with financially strong and reliable dealers, resulting in deeper
market penetration and improved market share.
▪ Developing and appointing new business partners to expand reach in the market and
coordinating with the dealers & franchisee’s to assist them to promote the product.

ManPower Management
▪ Directing, leading & motivating workforce; imparting continuous on job training for accomplishing
greater operational effectiveness / efficiency.
▪ Working on succession planning of the workforce, rendering technical guidance to the staff,
appraising the member’s performance & providing feedback.

ORGANISATIONAL EXPERIENCE

Since Feb’2017 to Till date with Mahindra & Mahindra Ltd as Customer Care Manager .

Key Deliverables

▪ Conducting of MMS (Door Step Service) for all UV, CV Products of Mahindra .
▪ Responsible for customer complaint resolution and monitoring.
▪ Identifying the potential markets and expanding the secondary network to enhance the sales like MMT
(Mahindra Mitra Technician) or DTT(Dealer Trained Technician).
▪ Regular monitoring and audit of daily job flow at dealer end.
▪ Deputing of manpower of Sub dealers & MMT’s to Mahindra Learning Center for training.
▪ Accountable for relationship management and providing service support to the Sub dealers & MMT’s.
▪ Responsible for service activities like MAHINDRA SERVICE CAMP & MAHINDRA MOBILE SERICE CAMP( Rural
Areas).
▪ Prepare Market Information report and regularly updated to HO service team regarding product quality
and issues reported in market.
▪ Monitoring of all Sub dealers & MMT’s by quarterly audits and month to month visits.
▪ Assisting and Providing all performance reports Kerala service team obtained by dealer secondary network.

Key Deliverables

▪ Conducting analysis for understanding and implementing company vision mission and strategies.
▪ Responsible for achieving the pre-defined targets for allotted dealerships regarding Customer
Satisfaction Index, Service Load, Warranty Claims, Implementation of Service Quality Standards and
Dealer Performance.
▪ Looking after the developmental process and ensuring the implementation of Mahindra policy at allotted
dealers & their networks.
▪ Accountable for relationship management and providing service support.
▪ Rendering assistance to the subordinates for improving their efficiency and performance.
▪ Gathering feedback from the customers regarding performance of Mahindra Vehicles and dealers, quality of
the final product and undertaking necessary measures to maximize customer contentment.
▪ Generating Market Information report and regularly updated to head office service team regarding
product quality and Problem reported in market.

Notable Achievements

• Handling of service activity Mahindra Service Camp.

• During the appraisal of FY19 Rated as SUPERIOR.

• Got appreciation from VPCC for capturing street impression on Brand Mahindra during July 2019

• Played a key role in development and successful establishment of a full-range workshop who took care of
commercial products only.
 PREVIOUS EXPERIENCE

Tenure Organization Name Designation

AUG 2015 – SEP 2016 MANGLA ENGINEERING LIMITED ASST. SUPERVISOR
FEB 2017 - FEB 2018 Mahindra & Mahindra Ltd. Service Master
FEB 2018 - Till date Mahindra & Mahindra Ltd. Customer care Manager

Key Deliverables

• Monitoring Of Production In The Machine Shop Based On Production Plan

• Maintaining Quality Parameters In The Shop Floor
• Regularly Monitoring The Productivity Of Each Manpower
• Programming Of CNC And VMC Machines
• Selection Of Required Tools And Equipment’s Required From The Market
• Monitoring Of Workflow Based On Lean Manufacturing Method
• Reduction Of Machine Downtime Through Periodic Maintenance
• Improving Job Quality By Encouraging Kaizen Generation From Technician Level

TRAININGS ATTENDED

• Inplant Training Attended In S Kumars Ltd On Boiler Technology

• Inplant Training Attended In Deccan Pumps Ltd On Manufacturing Technology
• S1T Master Technical Training At Mile Bangalore
• Alfa Bs4 Training At Tvs Kaloor.
QUALIFICATION :
▪ Bachelor of engineering in Mechanical Engineering(2015)
UNDER ANNA UNIVERSITY CHENNAI,Vins Christian College Of Engineering, Nagercoil,
Chungankadai.
HSC:
▪ Sree Ramakrishna Matriculation Higher Secondary School, Kanyakumari (2011)
SSLC:-
Sree Ramakrishna Matriculation Higher Secondary School, Kanyakumari(2009)

IT SKILLS – Windows 7/8.1/10, MS Office and Internet Applications

PERSONAL DETAILS

▪ Date of Birth : 12th MAY 1993

▪ Residential Address : 15/137A, Parakudivilagathu Puthen Veedu, Alathurai,Palliyadi, Kanyakumari District, 629169

▪ Languages Known : Hindi,English,Tamil and Malayalam

▪ Interests : Photography and Road Trip.