Uday Kumar

● MOBILE: 7406112176,+971585876344, WHATS UP: +971582770309 ●

udaysteel@gmail.com

Executive Summary

I enjoy making people’s lives easier through Marketing. I have been in the market industry for
over a decade, with my experience spanning from hands on marketing expertise through to
leadership and customer service

Marketing Skills

A dynamic, resourceful and hardworking person with interpersonal skills and the ability to
communicate concisely at all levels. A self-starting person who has lot of offers in terms of
enthusiasm with the ability to bring high standards to work place. Enjoys being part of a
successful and team, proven through work experience. A good problem solver enjoys helping
people with excellent customer care experience, both face to face and over the telephone. Pays
great attention to details and would make a significant contribution to the business.

Key Skills & Expertise

Wadi Al-Refa, Dubai 2020-2024

SALES MANAGER

• Dealing with Toyota, GM, Mitsubishi, Nissan, Land Rover, Volkswagen etc .,
• Manage sales operations to generate increased market penetration and provide
excellent customer service to both wholesale and retail customers
• Develop and implement process changes aimed at increasing sales revenue,
reducing customer service issues and improving individual performance.
• Support the negotiation and review of business scope with existing and new
customers, to manage business gap analysis, pricing, product distribution and
distribution strategies.
• Monitor & analyze the price trends, sales terms and conditions and competitor
profiles to define a profitable and competitive pricing structure
• Perform in a fast-paced sales environment, with strong high volume business
background
Majelan Auto Spare Parts LLC, Dubai 2016-2020

SALES ASSISTANT

• Dealing with Toyota, GM, Mitsubishi, Nissan, Land rover, Volkswagen,Ford,Benz,

Bmw, etc.
• Assist customers with parts and diagnostic problems by asking probing questions.
• Managing parts catalogue and responsible for procuring parts not included in the
catalogue. Responsible for achieving sales target
• Tracking inventory parts and periodically ordering as per projection.
• Processing of stock from head office to branch office.
• Monthly projections and generating day end and month end reports
• Escalations to the parts department on customer concerns

Mohammed Saleh & Reza-Yousuf Behbehani Co., Kuwait 2006-2007 …GM

SALES CONSULTANT

• Dealing with GM parts. Responsible for selling and converting every quotation to a
sale
• Selling to direct customers, Garage and dealer network
• Responsible for branch order planning and inventory control.
• Processing of stock from Head office and local market.
• Monthly projections and generating day end and month end reports

Suhail & Saud Bahwan, Muscat 1992-1997…TOYOTA

SUPERVISOR

• Dealing with Toyota parts. Processing of stock from head office to branch office. •
Responsible for achieving target in taking number of vehicles for repair
• Responsible for taking approval for additional jobs with the customer.
• Tracking inventory parts and periodically ordering as per projection.
• Following up with service engineers and make sure that vehicles are delivered on
time to meet customer satisfaction.
• Monthly projections and generating day end and month end reports • Escalations
to the service manager on customer concerns
Vinayaka Marketing, Bangalore 1997-2006

Marketing Manager

• Successful product launches of Air compressors, Single phase motors, Submersible

pumps, Self-priming pumps, Generators and High-density Polypropylene Pipes
• Excel in driving revenues through innovative and focus merchandising and sales
force or channel development programs.
• Market strategies and implementation of Buy one Sell one policy.
• Exception planning, analytical and mentoring capabilities in turning mediocre
performers into a high performing sales team.
• Organize advertisement campaign, window display to promote the product.
• Channel management of 3 distributors over 200 retail outlets and above 100 direct
consumer

Dell India Pvt Ltd, Bangalore 2009-2013

Technical support

• Started as a technician for CSMB team troubleshooting desktop and laptop issues
• Taken end to end Ownership of End User issues till resolution and follow up as
mandated by the process requirements.
• Applied basic diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct common failures.
• Answer more complex questions about installation, operation, configuration, and
usage of assigned products.
• As a REX had to handle a team comprising of 7 or more agents.
• Initiated a lot of trainings.
• Drive to meet and exceed all SLA’s and KPI targets.
• Drive to meet and exceed individual targets (CSAT, FCR,RDR)
AWARDS

Outstanding Contribution as Best Tech & Best in Revenue – Dell India Pvt Ltd
Revenue Star of the Quarter (2011) – Dell India Pvt Ltd
Bronze Award for the Quarter (2011) – Dell India Pvt Ltd

ACADEMICS

INTERMEDIATE IN COMMERCE