KATHIRMATHIYON S

Phone no: +91 9884056563 e-mail Id: mathi7890@gmail.com

OBJECTIVE:
To work for a progressive organization in a highly motivating and challenging environment that
provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s
goal while achieving my personal goals.

COMPETENCES:

- 7 Years 9 months experience in leading Automobile OEM’s (Maruti Suzuki, Nissan Motors & TATA
Motors).
Have trained and hands on experience on following Skills:-

Technical support Dealership trainings & Audits Resolving customer complaints

Recall & Service campaign Market quality control & analysis

Dealer management
management of failed parts
Warranty and Process New Development & Endurance
JDP CSI, IQS and VDS activities
implementation testing

WORK EXPERIENCE:

TATA Motors Limited – Chennai (Exp: 2 years 11 Months)

Lead – Senior Manager (L5.2) - Aftersales (Customer support) – Tamil Nadu dealers – April 2016 ~ till date

KEY ROLES AND RESPONSIBILITIES:

- Technical support and guidance to dealership in diagnosis, troubleshooting and implementation of
product modification in the field as instructed by the plant/ERC.
- Providing instant service to customers, entailing provision of fastest solutions to customer concerns
to enhance their satisfaction levels
- Monitoring and assurance of High CSI at entire dealer network
- Managing issues pertaining to customer complaints and preventing the re-occurrence
- Identifying areas of improvement by process mapping and gap analysis and recommending process
modifications to enhance operational efficiencies in dealer business
- Manage Warranty &Campaign related critical issues
- Analysing Dealer profitability and addressing dealer grievances
- Increasing the Inflow, Same Day Delivery Percentage, Parts consumption of the workshops
- Implementation of first time right by reduction of RC and RV through QC tool

CAREER ACHIEVEMENTS:
- Appointed as “SOUL CHAMPION” for HEXA, SAFARI STROME and HARRIER, TATA premium models
customer single point contact for any service support.
- Two Times best diagnosis appreciation received from All India technical head, TATA Motors.
Nissan motors India Private Limited – Chennai (Exp: 2 years 1 Month)

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 KATHIRMATHIYON S
Phone no: +91 9884056563 e-mail Id: mathi7890@gmail.com

Lead – Executive - Aftersales (Customer support) – PAN INDIA dealers – March 2014 ~ March 2016

KEY ROLES AND RESPONSIBILITIES:

- Attending field Technical complaints (Joint investigation for escalated and new/recurrence
problems), product/service related with detailed report & analysis.
- Organizing training to Service technicians, Works manager & Customer care regarding Bulletins/
Field problems/ New models & designs/ Diagnostic issues/ Circulars/Soft skill trainings.
- Technical assistance to the workshops based on the queries over mail & phone.
- New initiatives & special activities in market to increase the JDP score in CSI and VDS categories.
(Fix it right @ first time training for Dealer Technical Leader).
- Organizing IQS, 3MQS, VDS surveys to capture the customer voices on products and services.
- Analyzing the strength and weakness of the dealerships on customer issues and guiding them to
improve on their weak points for improving the profitability.

CAREER ACHIEVEMENTS

- Trained with N-STEP 1 and N-STEP 2 course by Nissan Motors Ltd., Japan for training dealers
and to resolve customer complaints effectively.
- As a new initiative established PDI special activities (NVHM) in NISSAN Dealerships for outflow
prevention and same resulted in 68% reduction in 2 MIS warranty concerns (2014-2015).
- Successfully completed the project “QUICK REFERENCE GUIDE & VIDEO” for JDP customers.
- As a team worked and achieved 1st Rank in JDP Vehicle Durability Study (NISSAN MICRA) & 3rd
Rank in JDP Initial Quality Study (NISSAN TERRANO) in India (2014-2015).

Maruti Suzuki India Limited – Gurgaon (Exp: 2 years 9 Months

Lead - Graduate Engineer Trainee - June 2011 ~ November 2011
Assistant manager - FQA (Field Quality Assurance) - December 2011 ~ February 2014

KEY ROLES AND RESPONSIBILITIES:

- Resolving product disputes between customer, dealer and manufacturers.
- Responsible for warranty approvals & Inspection of parts, reports & analysis the same.

- Preparing Case studies on market quality issues & circulate to technical teams for better diagnosis.

- Monitoring product quality through service feedbacks to reduce Warranty costs and claims.
- Based up on the market circumstances, proposing new designs requirements to Engineering team.
- Recall coordination for all components & follow ups with the Dealers team for new or post modified
product defects.

CAREER ACHIEVEMENTS:

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 KATHIRMATHIYON S
Phone no: +91 9884056563 e-mail Id: mathi7890@gmail.com

- Honored by ACHIEVEMENT AWARD (2012-2013) in MSIL for “Analyzing & Implementation of

reduced clutch pedal effort” in OMNI model (Reduced clutch pedal effort by 2.5kg).
- 10.38 Million INR warranty reduction done by resolving chronic complaints related to
transmission systems in Fiscal years 2012~14

a) Reduced Warranty cost by resolving Customer complaints

 GEAR SHIFTING HARD problem in all Diesel models resolved by implementing “Heat resistant
bonding in the child part of clutch disc to avoid ring synchronizer slot damage” - That effected
2.3 Million INR warranty reduction in last Fiscal year 2012~13.

b) Dealer education to avoid Repeated & Secondary failures

 REAR DIFFERENTIAL NOISE problem resolved by “Educating dealer (PAN INDIA) through
product and repair trainings” - That effected 0.7 Million INR warranty reduction in last
Fiscal year 2012~13.

- Initiated Value engineering for diesel clutch design through bench marking by replacing Nitrided
springs with Non Nitrided springs which reduced 8 INR per clutch.
- Handled global markets and achieved corporate KPI of Cost Per Vehicle (CPV) & Claim Ratio (CR%).

STRENGTH:
- Highly driven individual with a passion to be the best in a role and raise the standards of the team.
- Self-starter, Strong motivator, Very result oriented and improvement minded.
- Strong network building experience & adept at communicating and interacting with all levels of
management.

OTHER ACHEIVEMENTS:

- Done UG Final year project under Defence Research & Development Organization and
successfully manufactured a prototype of ORNITHOPTER (Bird like flying machine) which can be
used for surveillance purpose in Indian Army.
- Recipient of RAJYA PURASKAR (Governor Award) and “C” Certificate in NCC.
- Secured 8 Gold & 6 Silver medals in Extra & Co-curricular activities in college.

PERSONAL DETAILS:

Name : Kathirmathiyon S
D.O.B & Age : 07-08-1990, 25yrs.
Sex : Male
Nationality : Indian (Hindu)
Education Qualification :-

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 KATHIRMATHIYON S
Phone no: +91 9884056563 e-mail Id: mathi7890@gmail.com

a) 10th Standard : 839/1100 (Matriculation) – 76.3%

b) Higher secondary : 1146/1200 (State level 3rd Rank) – 95.5%
c) Graduation : BE in Mechanical Engineering – CGPA of 8.03/10 - First class (MAY 2011)
PSG College of Technology, Coimbatore

Languages Known : English, Tamil, Kannada (Native) & Hindi

Mobile Number : +91 - 9884056563
e-mail : mathi7890@gmail.com
Hobbies : Listening to songs & playing games
Current Location : Chennai
Current CTC : 1430000Rs/annum

I, KATHIRMATHIYON S, do hereby confirm that the information given above is true to the best of my
knowledge.

Place: Chennai

Date: 14-03-18 (Kathirmathiyon S)