Harshith Kumar U K

Bangalore

huk776641@gmail.com 9740832641

linkedin.com/in/harshith-kumar-u-k-6282a710b

Summary
About 4 Year of experience in Manufacturing and E-commence industry with Audit Systems, Standards of QMS,
Program Management, Service Enhancement, Data Analytics, Team Management

Experience
Lead - Customer Experience
Flipkart
Apr 2019 - Present (2 years 4 months +)
Customer Experience - NPS
Drive NPS and CSAT in the Forward and Reverse flow in order to meet the desired Targets
Insights to keep ahead of the curve to drive better Experience
Applying FMEA & Problem solving techniques to have structured solves
 
Process Governance - SME
Governance through Audits & drive improvement scopes at each touch point of service flow across
category verticals
Certifications of the Service Flows & Assets across Supply chain with ISO and BCM standards
 
 
Program Manager - Digitization
Developing of the Work Flows and Customizations to cope with dynamic governance requirements
Onboard and Managing of the QMS Tools
Enhancement in the process by having Pilots with Artificial Intelligence Tool
 
- Managing a Team of 15, handling the South and West Region.
- Data Analysis with Advances Excel,QV,PowerBi

Assistant Quality Manager

May 2018 - Mar 2019 (11 months)
NEW ROLE : Operation SPOC & Quality Lead at Manufacturing of Refurbished LEDs to sell in 2gud
Platform. Increasing Yield and ensuring superior Quality is maintained Right across Supply Chain.
 
1. Set up a base line of existing quality by audits and evaluating process against Standard operating
procedure (SOP), revising the existing SOP from time to time based on findings
2. Establishment of Quality management system for all incoming tools in collaboration with procurement
and strengthening spend management.
3. Vendor Evaluation, Onboard, Process Setup as per Company Expectation.
4. Lean, 5S and kaizens across PAN India Branches/Functions
5. Lead Auditor ISO 9001:2015

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 6. Skills FMEA, DFMEA, RCA, 8 D and QC tools

Quality Executive
Dec 2017 - Apr 2018 (5 months)
- Internal Quality Check for spares and creation of
System around it.
- Understanding the pulse of the field by Audits for setting up the Bemchmark of Quality
- SOPs & WI
- C-SAT data analysis

Graduate Engineer Trainee, BMD Quality

Toyota Kirloskar Motor
Sep 2016 - Sep 2017 (1 year 1 month)
Key pont index is Quality.
Kaizens related to SQPC ( Safety, Quality, Production and cost)
Analyse the root cause of different quality issues.
 
Overall Production incharge and Project Implementation Activities.

President, NIE South Division

ISHRAE
Sep 2015 - Jun 2016 (10 months)
ISHRAE a National Level driven Organisation, which emphasizes on HVAC knowledge to reach Young
Engineers. Mainly Student chapter drives Workshops, Internships, Industrial Visits and Competitions to
the Members.

In plant traning
Rane Group
Jun 2015 - Aug 2015 (3 months)

Powertrain Engineer
Team Force Ikshvaku
Apr 2014 - May 2015 (1 year 2 months)
A Student Formula On-road racing vehicle, Designed Simulated and Fabricated by group of Students.

Student Internship
Maruti Suzuki India Limited
Jul 2014 - Aug 2014 (2 months)

Education
The National Institute of Engineering Mysuru
B E, Mechanical Engineering
2012 - 2016

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 B.E- 9.50/10
 
Courses:
1. BCAT ( Basic course on Automobile Technology)
2. CNC programming
3. Softwares CAD, ANSYS, MATLAB,CATIA V5, C programming
 
Projects:
1. Mini Project on Analysis, Simulation and fabrication of Differential Bracket.
2. Analysis of Tool Wear and Optimization of HS Tool by Artificial Neural Network & Taguchi Method
 
 
 

Sri Dharmasthala Manjunatheshwara College, Ujire-574240, Belthangady

Computer Science
2010 - 2012

Sri Dharmasthala Manjunatheshwara High school, Ujire-574240, Belthangady

High Scool
2007 - 2010

Licenses & Certifications

CNC programming - The National Institute Of Engineering, Mysore

Basic Course on Automotive Engineering - Eicher Engineering Solutions

CATIA V21 - SWAMY DESIGN SOLUTIONS PRIVATE LIMITED

German Language Academy - Goethe-Institut e.V.

Skills
Microsoft Office   •   CATIA   •   ANSYS   •   MATLAB   •   SOLIDWORKS   •   Computer-Aided Design (CAD)   •  
Supplier Management   •   Production Management   •   ISO 9001   •   Iso 9001:2015

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