MOHAMED RAFEE

QUALITY EXPERT

+20 1096285914 | mohamad.ben.rafee@gmail.com

19 Sadat St. Maryoutiya, Giza

SUMMARY
11+ years of experience as a Software Quality Engineer... Ambitious & open-minded to gain more knowledge with a good practical experience in
developing and improving (Manual & Automated) Testing Strategies & processes along with building and monitoring the appropriate QMSs
based on the "Agile" principles & values which can uphold the international quality standards for products & services, concurrently with
guaranteeing the Quality Golden Value: "Customer Satisfaction".

EDUCATION

2007 – B.Sc. Computers & Information Systems | (IS) Department | Cairo University

COURSES & CERTIFICATES

2005 – Microsoft Certified System Engineer - MCP certified.

2011 – ISTQB - Certified Tester (Foundation Level in Software Testing).
2012 – Agile Coach (Scrum).
2014 – ISO (9001:2008) Internal Auditor:
Granting the certificate to Bayan-Tech Company.
2020 – ISO (9001:2015) Internal Auditor:
Granting the certificate to SACT Company.
2020 – ISO (9001:27001) Internal Auditor:
Granting the certificate to SACT Company.

TECHNICAL SKILLS

- Operating Systems (MS Windows Server, Apple iOS, Android).

- Project Management Tools (TFS, SharePoint, Jira).
- Source Control Tools (SVN, VSS).
- Bug Tracking Tools (Mantis, Bugzilla).
- Automation Testing tools (Selenium-IDE, GUI, and WAPT Load & Stress).
 WORK EXPERIENCE

Sep 2020 - Present – Lead Software Quality Engineer at “Koinz” Company:

● Leading a team of talented Software Quality Engineers (Task Scheduling, Consulting, Problem Solving, Skills improving,
and Evaluating) for all Manual & Automation Testing activities: Web-based & Mobile Apps (Android & iOS).
● Identifying the process & procedures, roles & responsibilities according to our QMS standards & Agile SCRUM practices.
● Developing & monitoring Testing Strategies, drawing up and Quality Status Reports for generating valuable statistics
which enrich the business management visibility and enhance the customer experience.
● Analyzing customer complaints & user experience feedback to highlighting the issues Root Causes.
● Responsible for Quality Process Improvement, by highlighting the (CAPA) and following up their execution.
● Responsible for interviewing, training, and evaluating the new hired QC team members.
● Acting as an Incident Manager:
 SPOC between Business Stakeholders & Tech Engineers: (Troubleshoot incidents & monitor all resolution phases)
 Configuring, and continuously improving the Tech-Support project workflow on JIRA “Service Management” tool.

Jan 2018 - Aug 2020 – Head of Quality Department at “Dolf Technologies” Company:

● Manage and support the quality team members’ daily activities.

● Create detailed, comprehensive and well-structured test plans.
● Estimate, prioritize, assign and coordinate all testing activities.
● Monitor company's projects in a way that aligns project goal achievement according to quality & customer satisfaction
standards.
● Liaise with internal teams (e.g. Instructional Designers, Graphic Designers, Animators and Project Managers) to identify
project requirements & solve process problems.
● Track quality assurance metrics, like defect densities and open defect counts.
● Analyze customer’s feedback and investigate all complaints by creating Root Cause Analysis RCA reports.
● Projects: E-Learning (IPA – SEU – HDF – Al-Inmaa Bank – Riyad Bank).

Feb 2015 – Dec 2017 – QA & Application Consultant at “ICDL Arabia” Company:

● Provide quality assurance team with server support and applications troubleshooting.
● Set client labs network configuration, systems installation and maintenance.
● Provide clients with the required technical support via telephone, email and remote desktop.
● Maintain and enhance applications knowledge by implementing technical training and workshops for ICDL application
clients & users.
● Projects: Automated Testing Systems (SPECTO – LITMUS).
Aug 2013 – Nov 2014 – QA & ISO Internal Auditor at "Bayan-Tech" Company:

● Define and implement Quality Assurance practices, procedures and assessments.

● Update agreed enhancements on standard processes, templates, guidelines and checklists.
● Responsible for initiation, administration and Internal Audit processes for company's Quality Management System
"QMS", and maintaining our
(ISO 9001:2008) certificate which was "Earned on March 2014".
● Track non-compliance issues till closure by following up the corrective & preventive actions taken.
● Prepare RCA reports and statistics about the current process improvement activities for company's Top Management.

Oct 2012 – Jul 2013 – Software QC Team Leader at "ITG-Egypt" Company:

● Design the required test strategy in line with project scope and the organization standards.
● Planning, monitoring & control testing activities and tasks.
● Lead, guide, and participate in the analysis, design, and execution
of test cases and test procedures.
● Create the test schedule (tasks, dependencies and assigned team members).
● Act as the single point of contact between development team members and testers, for enhancing iterations and
deployment activities.
● Track and report testing results, test cases coverage, required resources, defects discovered and their status.
● Projects: ERP Solution: “ECHO” implemented by: (Oracle & Java).

May 2010 – Jun 2012 – Senior Software QC & Agile Coach at “MGD” Company:

QC Responsibilities:
● Plan and Execute dynamic testing (Functional, Usability, Regression, Performance, and Acceptance testing).
● Create test conditions, design Test Cases & implement test procedures.
● Create and review quality documents: Test Plans, Test Cases, Incidents Reports, Quality Status Reports and Release Notes.
Agile Coaching Responsibilities:
● Handle and facilitate Sprint Planning, Retrospective, and daily
Stand-up meetings.
● Help to track team's progress against the release plan by updating Release "Burn-up Chart" at the end of each iteration.
● Monitor product Backlog, User Stories, and Tasks status.
● Ensure cross-team coordination.
● Projects: E-Learning (E-Book, E-Publisher, Quiz Builder, Teaching Strategies, and Digital Content Editor).

Feb 2009 – Apr 2010 – Junior Software QC at “MIPS” Company:

Projects: Accounting, Fixed Assets, Agriculture, and Parking systems. (ASP.NET)

Oct 2007 – Nov 2008 – Junior Software QC at “InfraTech” Company:

Projects: CRM web application, School System, and Development tool (MONO).
PERSONAL INFORMATION

- Nationality: Palestinian - Marital Status: Married

- Date of Birth: 20/09/1985 - Languages: Arabic & English (Fluent)