Sreeraj Janardhanan

Product Manager, Digital Customer Experience

An engineering graduate from NIT Trichy with close to 6 years in BFSI and automotive sector in building and scaling digital products and
practices from 0 to 1.Key skills: problem solving, data analytics, customer journey mapping and UX research

sreerajjan18@gmail.com 8669688643 Pune, India 15 June, 1994

WORK EXPERIENCE SKILLS

Product Manager, Digital Customer Problem Solving UX research Leadership
Experience
Bajaj Finserv Data Analytics IBM Rational tools
11/2021 - Present, Pune
Financial Services Feedback Analytics RMDV2 Journey Analysis
Project : Digtal Experience Score
Lead a 5 member cross functional team comprising of skills UX Audit A/B Testing User Acceptance Testing
sets in data, tech, UX design and UX content and
collaborated with industry leaders in experience analytics
like Medallia, Content square and Adobe Target based in US, System Design Requirement gathering
Singapore and France.
Built methodologies and set practices to objectively Product Management Usability Testing
measure, experiment, and improve user experience on
products ranging from loans, investments, insurance to cards Statistical analysis Figjam Contentsquare
and payments to drive business by reducing funnel drop offs
and increasing conversion for both web and app up to 1000 Medallia Decibel Mopinion Microsoft Azure
Crs per year.
Collaborated with UX designers to build assistance and Google Analytics Google data studio
interaction frameworks based on the insights from off asset
usability testing and on asset AB testing. The above
frameworks were used as a base to build versions of ready to Adobe Target First Principle's thinking
deploy alternate journeys.
Adobe Analytics Google Tag Manager
Identified and optimized 500+ journey and engagement
related issues on pre-buy, buy and post-buy pages to
increase key task success rate by 40% on average. Customer Journey Mapping UXPressia
Building an integrated CX tool with New Relic, Medallia,
Google Analytics to have one single view of experience
measurement : API monitoring, Content engagement,
Funnel success rate and task success rate.
EDUCATION
Product Manager, Engineering Quality B.Tech in Mechanical Engineering - NIT Trichy
(08/2013 - 05/2017)
Tata Motors
08/2017 - 10/2021, Pune
Kendriya Vidyalaya Madurai (08/2001 - 05/2013)
Automotive sector : Building a digital product
0.1% Merit certificate in Physics and English in CBSE Board X11
Achievements/Tasks exams
Spearheaded product vision and road map development of
RMDV2, a process built using IBM tools that aims to
digitalize automobile development to improve quality and to
reduce time to market by 30%. INTERESTS
Set and monitored key success metrics for the web
application such as no. of concurrent users, usage time, exit Chess Puzzles Reading
page, no. of pre defined actions, no. of vehicle requirements
modified , bounce rate, page performance parameters.
Event management
Visualized and tested the behavior of the product workflows
in QA environment by iterating the different types of inputs
from different use cases.
Defined product requirements based on primary research
and prioritized feature roll outs based on insights from key
success metrics and delivered 50+ feature roll outs focusing
on process optimization and UX/UI design in packets of 2
week agile sprints.