Captiva OCR Administrator

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DANDU CHIRANJEEVI Email: chiranjeevi308@gmail.com
Contact: +91 9581293981

OBJECTIVE:

 To play innovative roles in the esteemed organization and pursue a career by playing an active
role in the technical tasks wherein I can utilize my knowledge and professional experience to
provide innovative ideas/solutions and contribute towards the organization’s goals.

PROFESSIONAL SUMMARY

 Having 2.2 years of experience in Captiva OCR and Documentum Production support.

 Working in Trianz Holdings pvt ltd. Currently designated as Software Engineer.

 Captiva Scanning solution system used by Liberty Mutual users to scan hard copies of the required
documents.

 Debugging/Resolving the production issues for Captiva OCR and Documentum (P1, P2 and P3
tickets).

 Content server restarts and debugging server logs.

 Created Captiva batches are that are stuck at Captiva OCR and standard export.

 Implemented CR’s based on the client requirements.

 Received appreciation letter as Excellent performer for the project.

 Having good knowledge in fixing the issues in database technologies and shell scripts

 Monitoring the daily weekly running jobs, if any issues found we will take the necessary actions.

 Quarterly we will export Documentum user list and provide to client.

 Analyzing the Documentum services issues and work with the respective teams.

 Good knowledge in SLA, Change management, Incident and Problem management.

TECHNICAL SKILLS:

Technology : Documentum, Captiva OCR and UNIX.

Languages : JAVA.
Database : Oracle 9i/10g (SQL + PL/SQL)
Operating System : Windows, Linux/Unix

STRENGTHS/ KEY SKILLS:

 Good communication, interpersonal, learning & organizing skills matched with the ability to
manage time and people effectively.
 Ability to plan and organize work on time.
 Always eager to learn new things/ideas and implement it.
EDUCATIONAL QUALIFICATIONS:

Qualification Name of Institution Year of Passing Percentage

SSN college of
MCA Engineering & 2012-2015 83.21%
Technology

Sri Nagarjuna Degree

BSC(computers) 2009-2012 78.16 %
and P.G college

A.K.V.K junior college 2007-2009 71.70%

Intermediate

P.V.R Boys High

SSC 2007 67.83%
School

PROJECT DETAILS:

Work Experience at Trianz Holdings Pvt Ltd

Project1: Liberty MutualInsurance– IT Operations02ndNov 2018–Till date

Liberty mutual enables exposing any of the Document Management System as a file share by
mapping it to a named drive. This makes the DMS look like any other file share and integrates
seamlessly with Office, Outlook and other all their desktop applications as a shared drive would. Users
would continue to perform their normal business by moving files in and out of a file share, but now,
with the added benefits of assigning custom attributes, managing versions and collaborating globally.

Client :Liberty Mutual Insurance

Role :Captiva OCR and Documentum Administrator
Environment :Xplore, Oracle 11g, Content server, DA, webtop, DQMAN
Team Size :3

Roles and Responsibilities

 Handled client escalation and involved in support operations.

 Created ACLs, Users, Roles, Groups, Alias Sets, Folder Structure.
 Monitored servers, scheduled DCTM admin jobs, and prepared reports.
 Admin tasks like User Management, ACLs, Server Startup/shutdown, and Repository
Configuration etc.
 Creating RIT, Incidents and Problem tickets using service-now tool
 Debugging/Resolving the production issues for Documentum.
 Captiva OCR batches are cleared that are stuck at standard export.
 Resolving the Import, Export and Delete document issues.
 Involved in fixing the storage related issues.
 Analyzing the Documentum services issues and work with the respective teams.
Description:
Captiva Scanning solution system used by Liberty mutual insurance users to scan hard copies of
the required documents. These scanned documents are then collected in batches and processed from
one module to another module. The batches are will stuck(ready) Indexing module when there is a
need of manual revies. Documents available in the batches will be sent to Deleted, Rescanned or
Finished without making any action. Based on the Doc type associated with the documents they are
routed to their respective folder in Documentum repository and updating the table data and interring
the meta data in register table.

Work Experience at Tata Consultancy Services Limited

Project2: Docs– IT Operations 10th Jul 2017–30th Oct 2018

Docs is a Document Management Solution specifically aimed at financial institutions that need
to automate their New Account Opening or Credit Risk Management. Docs is an ECM based solution
built on top of Documentum. It automates and streamlines processes, reduces cycle time, and
provides all the basic document management features needed within a financial services context.
These portals transparently enforce best practices, workflow, security, and auditing without any
external configuration.

Client :Bank of America

Role :Captiva and Documentum Support Engineer
Environment :Xplore, Oracle 11g, Content server, DA, webtop, DQMAN
Team Size :12

Roles and Responsibilities

 Cleared Captiva batches that are stuck at Standard export module.
 Creating Users, Groups and ACL through dql, api
 Design and develop custom jobs and methods, TBO
 Generating test cases for Unit testing and Integration testing.
 Fixing the testing issues.
 Imparted domain and technical knowledge to team members and new entrants.

PERSONAL DATA

Name : Chiranjeevi Dandu

Permanent Address : Ongole,
Date of Birth : 08th Jun,1992
Marital Status : Single
Languages known : Telugu, English

I consider myself familiar with Information Technology Engineering aspects. I am also

confident of my ability to work in a team. I hereby declare that the information furnished above is true
to the best of my knowledge.

Place: Hyderabad Chiranjeevi Dandu