RESUME

Marella Kalishwar Email: marellakaleshwarrao0@gmail.com

Mobile: 09396924651

OBJECTIVE

To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION

& ADMINISTRATIVE skills to benefit mutual growth and success.
PROFESSIONAL QUALIFICATION

 Diploma in Mechanical Engineering from Government Polytechnic A.P from State Board of Technical Education and
Training - A.P. in First Class with 73.25 %

Core Skills
Failure Analysis, QMS, 5S, Business Development, Contract Negotiation, Operational Efficiency, Kaizen, Training,
Product Knowledge, , Installation and Erecting, Project work, Dealer Development, GOEM Development

PERSONAL SKILLS

 Technical knowledge on Diesel Engines like Cummins, Caterpillar, Eicher, Electronic and Mechanical engines for
resolution of critical problems. Hands-on experience on Cummins, Caterpillar, HF, Eicher,TMTL DG sets
 Preparation and Evaluation of the dealer performance and OEA activities.
 Trouble shooting and Failure Analysis of engines and DG sets
 An excellent communicator with exceptional Interpersonal & Managerial skills.
 Excellent grasping power, analytical ability and ability to work Hard.
 Equally capable of working independently and collaboratively.
 Strongly Self-motivated, Enthusiastic and Profit oriented.
 Quick learner, Result oriented and adoptable to challenges.

CAREER PATH

April ‘23 to till day working with KOEL AGM Quality Assurance CBU’s units Posted at Chennai for South India GOEM

April’ 20 to Mar’23 Worked at Sri Sai Infra Equipment Private limited AGM (Product Development, Operations,
Marketing and Project Execution)

Responsibilities: Product Development from 250 kVA to 3000 kVA, Marketing for closing of
orders, After market Support for Baudouin Brand DG sets Manufactured by SSIEPL

Jan’ 12 to Mar’20 Quality Manager of DG Manufacturing OEM’S and Quality Audits for Development, Service
Dealer Development by Audits, Training for Sales Service team of TAFE Motors and Tractors
Limited placed at Hyderabad

April’ 10 to Dec’ 12 Area Manager Reliance Communications Limited Hyderabad

July’ 09 to April’10 Area Service Manager –Shandong Weichai Huafeng India private Limited

Sept’ 04 to July’09 Assistant Manager – Product support Gmmco Limited – Ahmadabad and Hyderabad
July ‘03 to Aug’ 04 Marketing Manager for DPK an authorized OEA for HKVA DG sets to Generate enquires and
collaboration with KOEL Sales
April’ 97 to Aug’03 Senior Field Service Engineer with Mithra Agencies who is

Authorized service dealer for Cummins Sales and Service (I) Limited

June’92 to Aug’95 Field Supervisor Technician, sales support, service support in

Diesel power Services, Hyderabad

ORGANISATIONAL EXPERIENCE

 Designated as Regional Service Manager Service support and Manager Quality and Training – DG set –South
and West in TMTL Limited, located in Hyderabad for looking after Quality Management systems, Adherence of
Kaisan, 6 Sigma, 5S in the manufacture of Canopy DG sets, Dealer Development and Training to the Dealer
Service Engineers.

 Before TMTL, worked as Area Manager – Reliance Communications Limited and located in Hyderabad for
looking after to initiate approval for work getting work done from Authorized dealers and manufacturers like,
Shandong Cummins, Kirloskar, Mahindra, Supernova and Ashok Leyland. Also taken care in the areas of Cellular
towers utilities, maintenance of Optic fiber of coverage of 900 KM

 Worked as Area Service Manager In Shandong Weichai Huafeng India Private Limited to support Reliance
Communications through Channel partners in the fields of product support and parts business.

 Gmmco Limited is a Six-sigma company, a part of the CK Birla Group of Companies, an authorized Dealer for
Caterpillar Products in India. Gmmco is a significant player in Construction, Mining, and Power generation,
Marine, Gas & Petroleum and Material handling Equipment Segments in Gujarat and Andhra Pradesh. From
Sept’ 2004 till July’ 2009 with Gmmco Ltd, worked as a Senior Engineer in Ahmadabad for Industrial, Power
Generation and Marine applications and Asst Manager Customer support in Hyderabad to looking after
Customer support for Caterpillar Industrial and Power Generation segments.

 Since April 1997 till July 2004 worked with The Mithra Agencies in SCCL project Locations Kothagudem and
Yellandu Andhra Pradesh to provide after Sales Service Support for Cummins Diesel Engines of various Models &
Applications in Construction ,industrial VIZ Dumpers, Dozers, Shovels, Motor Graders and Backhoe Loaders
coupled with Cummins Engines. Also Power Generation in the range of 100 to 1000 kVA. DG sets

 THE MITRA AGENCIES – Vijayawada, A.P., an authorized Dealer for Cummins Diesel Sales and Service (I) Ltd –
Pune, providing after Sales Service Support for all Cummins products

 CDS&S (I) Ltd is a unit of Cummins India Ltd, the largest manufacturer of Diesel Engines, which are available in
various applications around the world. CDS&S (I) LTD is the Total Power Solution to their Customers in India.
BUSINESS DEVELOPMENT / OPERATIONS
 Identifying key Customers / OOF Customers and developing the business opportunities.

 Conducting the Customer care camps for better reach and understand the Customer needs.

 Business generation by Spare Parts sales & Service Revenue by continuous Monitoring of
 Spares Stocking, Execution against Customer Orders through Cat - DBS System.

 Timely collection of the Service and Spares payments to minimize the outstanding.

 Implementing the sales promotion activities and enhance maximum brand visibility.

 Maintaining the Operation and Maintenance contracts with proper planning of resources.

 Implementing the Six Sigma processes to achieve the organizational goals systematically.

 Building and leading the team towards Customer satisfaction and Organizational Goals.

 Submission of the Warranty / MIS reports in time to the division.

 Introducing and implementing the Product support techniques apart of Annual Maintenance

 Contract such as Operation & Maintenance Contracts, Total Maintenance & Repair Contracts

MARC, Schedule Oil sampling and Preventive Maintenance Contracts to keep the customer

In-fold for assured Parts and Service business to the organization.

KEY RESULT AREAS

 Development of Channel Partners and implementations of process systems

 Ensuring and adhering the quality of Acoustics and DG set as per process systems, and Testing

 Conducting Basic and Refresher training on monthly basis to Dealer engineers and

Technicians to support the SHQ Training Department

 Conducting various Field update / Training programs to the Dealer Sales and Service team to

improve their technical abilities to aware Engines and DG sets.

 Conducting Customer and Operator meets to educate the Customer and Operators on the

Eicher DG set Operation and Maintenance to improve Confidence on Eicher products.

 Managing the Technical and Commercial issues pertaining to Customer complaints by

Regular follow-up with the Area Managers and Customer Support Engineers for maximizing
 The Customer satisfaction levels on Product support.

 Ensuring maximum Customer satisfaction by providing them the Technical assistance and to

Meet / exceed their requirements by Quality and Quick Service.

 Handled Technical issues effectively to maintain the CPT, SLA & MTTR as per Industry

Standards
.
 Coordinating with H Qtrs. and Principals for Technical & Spares supply and quality issues
.
 Executing the Preventive maintenance as per schedules for the Equipments under TM & R to

Increase the Machine up-time and profitability to both Customer and Organization.

 Planning and arranging the technical training for the Field Service and Customer’s Engineers.
.

ACHIEVEMENTS

The Mithra Agencies

 Received the “Recognition” from CDS&S India Ltd., initiation and implementation of CBM Activity for improving the
Recon engines life an average of 5000 and above powered with Cummins recon engines coupled with Dumpers,
Dozers and Motor Graders at M/S Singareni Collieries Company Limited Open Cost Projects Andhra Pradesh

TRAININGS

Trainings and in House courses

1. Individual Development plan and Channel Management in the year 2012

2. PMP, Seven Habits, Institute of Financial Management, and Research
3. MDP
4. Channel Management
5. Performance Leadership Program,
6. 7 Habits
7. Caterpillar sales Technician and sizing of the Generators
8. Attended certification course for 3500 Series - Caterpillar Engines, which was organized by Caterpillar India
operations at Hour Caterpillar plant.
9. Attended certification course for Applied Failure Analysis for various engine components organized at Gmmco
Ltd - Chennai.

Certification course on DLMS done With Caterpillar University Caterpillar sales Te c hn ic ia n and sizing of
the Generators
 In-plant training for all Models of LHP and HHP of Cummins Diesel Engines at CDS&S India Ltd, Pune, for
the duration of one year i.e. from April 1996 to March 1997 in CDS&S (I) Ltd.
1. New Age - Stamford Alternators and Electronic Control panels and paralleling of DG sets. In the year
2001.

Training done in machining and Assembly on Industrial Vacuum pumps 100kVA

manufactured at M/S Devi Hi-tech Engineers

CHARLAPALLY Hyderabad for Six Months. From June 1991 to Dec 1992.

PERSONAL DETAILS

 Date of Birth: 19 June 1969

 Father’s Name: Marella Suryanarayana Murthy


Present Address: Flat No 417, Kanakadhara Landmark Apartments,Ashok Manoj Nagar Kapra, Hyderabad
500062,

 Marital Status: Married

 Languages Known: Telugu,Hindi and English

I hereby declare that the above given Information is True to the best of my Knowledge,

Thanking you,

M Kalishwar