Scribd Logo
Upload

Welcome to Scribd!

  • Kuesioner Bulan September

    Uploaded by

    basran
    5 views2 pages
    The document appears to contain data from a survey of 50 respondents regarding customer satisfaction of a service unit. It includes details of each respondent's ratings of various factors on a scale of 1 to 4, as well as their age, education level, occupation, and time of survey. Overall ratings for each factor are calculated as well as a total customer satisfaction score of 75, indicating a customer satisfaction rating of "C" or "less than good".

    Original Description:

    ok

    Original Title

    2. Kuesioner Bulan September

    Copyright

    © © All Rights Reserved

    Available Formats

    XLS, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document appears to contain data from a survey of 50 respondents regarding customer satisfaction of a service unit. It includes details of each respondent's ratings of various factors on a scale of 1 to 4, as well as their age, education level, occupation, and time of survey. Overall ratings for each factor are calculated as well as a total customer satisfaction score of 75, indicating a customer satisfaction rating of "C" or "less than good".

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views2 pages

    Kuesioner Bulan September

    Uploaded by

    basran
    The document appears to contain data from a survey of 50 respondents regarding customer satisfaction of a service unit. It includes details of each respondent's ratings of various factors on a scale of 1 to 4, as well as their age, education level, occupation, and time of survey. Overall ratings for each factor are calculated as well as a total customer satisfaction score of 75, indicating a customer satisfaction rating of "C" or "less than good".

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    SARANA

    NO SYARAT PROSEDUR WAKTU BIAYA PRODUK KOMPETENSI PRILAKU PRASARANA PENGADUAN UMUR PENDIDIKAN PEKERJAAN JAM SURVEI
    1 3 3 3 2 3 3 3 3 4 29 SMA IRT PAGI
    2 3 3 3 3 3 3 3 3 4 31 DIII PNS PAGI
    3 2 3 1 2 2 3 3 2 2 36 S1 PNS PAGI
    4 3 3 3 1 3 3 3 3 4 34 SMP IRT PAGI
    5 3 3 3 3 3 3 3 3 4 28 SMA IRT PAGI
    6 3 3 3 2 3 3 3 3 4 37 SMP IRT PAGI
    7 3 3 1 3 3 3 3 3 4 24 DIII HONORER PAGI
    8 3 3 3 4 3 3 3 3 4 36 SMA IRT PAGI
    9 3 3 3 4 3 3 3 3 4 34 SD IRT PAGI
    10 3 3 3 4 3 3 3 3 4 30 SD IRT PAGI
    11 3 3 3 3 3 3 3 3 4 24 DIII IRT PAGI
    12 3 3 3 4 3 3 3 3 4 26 SMA WIRAUSAHA PAGI
    13 3 3 3 2 3 3 3 2 3 25 SD IRT PAGI
    14 3 3 3 2 3 3 3 3 4 19 SMA IRT PAGI
    15 3 3 1 3 3 3 3 3 4 32 S1 PNS PAGI
    16 3 3 3 4 3 3 3 3 4 25 SD IRT PAGI
    17 3 3 3 2 3 3 3 3 4 24 SMA IRT PAGI
    18 3 3 2 3 3 3 3 2 3 27 SMA IRT PAGI
    19 3 3 3 3 3 3 3 3 4 30 DIII PNS PAGI
    20 3 3 3 4 3 3 3 3 4 34 SMA WIRAUSAHA PAGI
    21 3 3 3 1 3 3 3 3 2 35 DIII PNS PAGI
    22 3 3 3 3 3 3 3 3 4 42 DIII PNS PAGI
    23 3 3 2 4 3 3 3 3 4 18 SMA IRT PAGI
    24 3 3 3 4 3 3 3 3 4 21 SMA IRT PAGI
    25 3 3 3 4 3 3 3 3 4 24 SMP IRT PAGI
    26 3 3 3 4 4 3 3 3 4 35 SMP IRT PAGI
    27 3 3 3 2 3 3 3 3 4 23 SMP IRT PAGI
    28 3 3 3 2 3 3 3 3 4 30 S1 IRT PAGI
    29 3 3 3 3 3 3 3 3 4 37 S1 PNS PAGI
    30 2 3 2 4 3 3 3 2 3 33 SMP IRT PAGI
    31 3 3 3 2 3 3 3 3 4 25 SMA IRT PAGI
    32 3 3 4 3 3 3 3 3 4 21 SMA IRT PAGI
    33 3 3 2 3 3 3 3 3 4 20 SMA MAHASISWA PAGI
    34 3 2 2 2 3 3 3 2 4 22 SMP IRT PAGI
    35 2 3 3 4 3 3 3 3 4 32 SMA IRT PAGI
    36 3 3 2 4 3 3 3 3 4 32 S1 HONORER PAGI
    37 3 3 3 3 3 3 3 3 4 56 DIII IRT PAGI
    38 3 3 3 2 3 3 3 3 4 28 S1 HONORER PAGI
    39 3 3 3 3 3 3 3 3 4 35 S1 HONORER PAGI
    40 3 3 3 4 3 3 3 3 4 32 S1 PNS PAGI
    41 3 3 3 4 3 3 3 3 4 47 SD IRT PAGI
    42 3 3 3 4 3 3 3 3 4 27 SD IRT PAGI
    43 3 3 3 3 3 3 3 3 4 35 SMA IRT PAGI
    44 3 3 3 3 3 3 3 3 4 26 SMA IRT PAGI
    45 3 3 2 2 3 3 3 3 4 31 DIII HONORER PAGI
    46 3 3 3 4 3 3 3 2 4 32 SD IRT PAGI
    47 3 3 3 3 3 3 3 3 4 30 SMA IRT PAGI
    48 3 3 3 3 3 3 3 3 4 20 SMA IRT PAGI
    49 3 3 3 3 3 3 3 2 3 33 S1 PNS PAGI
    50 2 3 3 3 2 3 3 2 4 27 DIII IRT PAGI
    Nilai unsur 146 149 138 151 149 150 150 142 192

    Nilai unsur/
    kuesioner
    terisi 2.9 3.0 2.8 3.0 3.0 3.0 3.0 2.8 3.8
    Nilai unsur
    tertimbang 0.3 0.3 0.3 0.3 0.3 0.3 0.3 0.3 0.4 3.0

    IKM unit NILAI KEPUASAN 75 MUTU UNIT PELAYANAN : C KINERJA UNIT PELAYANAN :KURANG BAIK
    pelayanan

    KELOMPOK UMUR JUMLAH PENDIDIKAN JUMLAH PEKERJAAN JUMLAH WAKTU SURVEI JUMLAH %
    <20 TAHUN 2 SD 7 PNS 9 PAGI 50 100
    20-29 TAHUN 21 SMP 7 IRT 33 SORE 0 0
    30-39 TAHUN 24 SMA 18 HONORER 5
    > 40 TAHUN 3 DIII 9 WIRAUSAHA 2
    S1 9 MAHASISWA 1

    You might also like