Scope of work

 Encompasses software and implementation services needed to deliver an effective

solution for City of Somerville
 CRM System should be open data and Predictive Analytics
 I should help in providing extensive data that will provide other systems.
 Implement a system that harnesses the data into relevant, accessible tools that improve
day to day life of City Residents.
 Data Analytics to foster collaboration between departments.
 Data driven decision making and Process improvements.
 Leverage existing call center resources and help standardize call taking policies
 Ongoing support & Maintenance.


Project plan
o Financial estimates
o Governance structure
o Assumptions & client responsibilities