Professional Documents
Culture Documents
Learning Outcomes:
1. Receive housekeeping requests
2. Provide/ Service housekeeping requests
3. Provide advice to guest
4. Liaise with other departments
A.INTRODUCTION
This module of competency deals with the skills and knowledge required to provide a range of
general housekeeping services to guests.
B. LEARNING ACTIVITIES
Learning
Methods Presentation Practice Feedback Resources Time
Content
Trainer gives
lecture using
power point
presentation
Lecture/ Trainer
Discussi Trainer plays leads the
on with video and discussion
power discusses about and
point the video Trainees answer
2hrs
presenta listen to questions
Laptop
tion lecture, of trainees
computer,
watch power
LCD, power
point
point
presentation
, and
Video participate Trainer
Presenta discussion responds
tion/Dis to
cussion Trainees questions
watch the of trainees
20
video,
Laptop min.
participate
computer,
in
LCD, video clip
discussion,
Demon- and ask Trainer
stration Trainer question evaluates
demonstrates performan
on Accepting Trainees ce of
and recording perform trainees
Laptop 45
the guest/staff Task Sheet using
min.
housekeeping # 1.1-1 Performan
requests and ce Criteria
service Check list
delivery no.1.1-1
Trainer gives
Lecture/ lecture using Trainees Trainer Laptop 2hrs
Discussi powerpoint listen to leads the computer,
on with presentation lecture, discussion LCD,
powerpoi watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion
Trainer plays
Video video and Trainees Trainer Laptop 45
Presenta discusses about watch the responds computer, hrs
tion/Dis the video video, to LCD, videoclip
cussion participate questions
in of trainees
discussion,
and ask
questions
Trainer gives
Lecture/ lecture using Trainees Trainer Laptop 2hrs
Discussi powerpoint listen to leads the computer,
on with presentation lecture, discussion LCD,
powerpoi watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion
Trainer plays
Video video and Trainees Trainer Laptop 45
Presenta discusses about watch the responds computer, min
tion/Dis the video video, to LCD, videoclip
cussion participate questions
in of trainees
discussion,
and ask
question
Repairing to Modular Trainees read Trainees Trainees CBLM on 1 ½
appropriate , self- Information answer Self- compare Housekeeping hrs
department paced Sheet # 1.1-4 Check # answers to NC II
all request learning on 1.1-4 Answer
not related to Repairing to Key
housekee- appropriate
ping department all
request not
related to
housekeeping
Trainees
perform
Task Sheet
# 1.1-4
Trainer gives
Lecture/ lecture using Trainees Trainer Laptop 2hrs
Discussi powerpoint listen to leads the computer,
on with presentation lecture, discussion LCD,
powerpoi watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion
Trainer plays
Video video and Trainees Trainer Laptop 2
Presenta discusses about watch the responds computer, hrs
tion/Dis the video video, to LCD, videoclip
cussion participate questions
in of trainees
discussion,
and ask
questions
Trainer gives
Lecture/ lecture using Trainees Trainer Laptop 2hrs
Discussi powerpoint listen to leads the computer,
on with presentation lecture, discussion LCD,
powerpoi watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion
Trainer plays
Video video and Trainees Trainer Laptop 2
Presenta discusses about watch the responds computer, hrs
tion/Dis the video video, to LCD, videoclip
cussion participate questions
in of trainees
discussion,
and ask
questions
Trainer gives
Lecture/ lecture using Trainees Trainer Laptop 2hrs
Discussi powerpoint listen to leads the computer,
on with presentation lecture, discussion LCD,
powerpoi watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion
Trainer plays
Video video and Trainees Trainer Laptop 2 hrs
Presenta discusses about watch the responds computer,
tion/Dis the video video, to LCD, videoclip
cussion participate questions
in of trainees
discussion,
and ask
questions
Trainer gives
lecture using
Lecture/ powerpoint Trainees Trainer Laptop 2hrs
Discussi presentation listen to leads the computer,
on with lecture, discussion LCD,
powerpoi watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion
Trainer plays
video and
Video discusses about Trainees Trainer Laptop 45
Presenta the video watch the responds computer, min
tion/Dis video, to LCD, videoclip
cussion participate questions
in of trainees
discussion,
and ask
question
ASSESSMENT PLAN
Written test
Performance test
Oral questioning