Core 2. Clean and Prepare Rooms For Incoming Guests

COMPETENCY-BASED LEARNING MATERIAL
Sector : TOURISM
Qualification Title : HOUSEKEEPING NC II
Unit of Competency: CLEAN AND PREPARE ROOMS FOR

INCOMING GUEST
Module Title : CLEANING AND PREPARING ROOMS

FOR INCOMING GUEST
Technical Education and Skills Development Authority

VMA GLOBAL COLLEGE AND TRAINING CENTERS, INC.
Araneta St., Fiesta Homes, Sum- ag, Bacolod City
HOW TO USE THIS COMPETENCY BASED LEARNING
MATERIAL
Welcome to the module in “Cleaning and Preparing Rooms for

Incoming Guests”. This module contains training materials and activities
for you to complete.
The unit of competency “Cleaning and Preparing Rooms for
Incoming Guests” covers the knowledge, skills, and attitudes on identifying
and measuring objects based on the required performance standards. It is
one of the specialized modules required to complete the qualification
Housekeeping NC II.
You are required to go through a series of learning activities in order
to complete each learning outcome of the module. Each of the learning
outcomes is provided with Information Sheets (Reference Materials for
further reading to help you better understand the required activities). Follow
these activities on your own and answer the self-check at the end of each
learning outcome. You may remove a blank answer sheet at the end of each
module (or get one from your facilitator/trainer) to write your answers for
each self-check. If you have questions, don’t hesitate to ask your facilitator
for assistance.
Recognition of Prior Learning (RPL)
You may already have some or most of the knowledge and skills
covered in this learner's guide because you have:
 been working for some time
 already completed training in this area.
If you can demonstrate to your trainer that you are competent in a
particular skill or skills, talk to him/her about having them formally
recognized so you do not have to do the same training again. If you have a
qualification or Certificate of Competency from previous trainings, show it to
your trainer. If the skills you acquired are still current and relevant to the
unit/s of competency they may become part of the evidence you can present
for RPL. If you are not sure about the currency of your skills, discuss this
with your trainer.
A Record of Achievement is also provided for your trainer to
complete once you complete the module.
This module was prepared to help you achieve the required
competencies in“Cleaning and Preparing Rooms for Incoming Guests”.
This will be the source of information for you to acquire knowledge and
skills in this particular trade independently and at your own pace, with
minimum supervision or help from your instructor.
Date Developed: Document No.

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Cleaning and preparing rooms
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 Talk to your trainer and agree on how you will both organize the
Training of this unit. Read through the module carefully. It is
divided into sections, which cover all the skills, and knowledge you
need to successfully complete this module.
 Work through all the information and complete the activities in
each section. Read information sheets and complete the self-check.
Suggested references are included to supplement the materials
provided in this module.
 Most probably your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do
things.
 Your trainer will tell you about the important things you need to
consider when you are completing activities and it is important
that you listen and take notes.
 You will be given plenty of opportunities to ask questions and
practice on the job. Make sure you practice your new skills during
regular work shifts. This way you will improve both your speed and
memory and also your confidence.
 Talk to more experienced workmates and ask for their guidance.
 Use the self-check at the end of each information sheet and
performance criteria checklist every after task/operation sheet to
test your own progress.
 When you are ready, ask your trainer to observe you as you
perform the activities required in this module.
 As you work through the activities, ask for written feedback on
your progress. Your trainer keeps feedback/ pre-assessment
reports for this reason. When you have successfully completed
each element, ask your trainer to mark on the reports that you are
ready for assessment.
 When you have completed this module (or several modules), and
feel confident that you have had sufficient practice, ask your for
the arrangement of the schedule for an institutional assessment.
Once you have confidently demonstrated the competency you gain
to your assessor he/she will give you a Certificate of Competency
on “Cleaning and Preparing Rooms for Incoming Guests”. The
results of your assessment will be recorded in your competency
Achievement Record, Progress Chart and Trainee’s Record Book.

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HOUSEKEEPING NC II
COMPETENCY-BASED LEARNING MATERIALS
List of Competencies
No. Unit of Competency Module Title Code
Basic Competency
Participating in
Participate in workplace
1 workplace 500311105
communication
communication
Work in a team Working in a team
2 500311106
environment environment
Practice career Practicing career
3 500311107
professionalism professionalism
Practice occupational Practicing occupational
4 health and safety health and safety 500311108
procedures procedures
Common Competency
Develop and update Developing and update
1 TRS311201
industry knowledge industry knowledge
Observe workplace hygiene Observing workplace
2 TRS311202
procedures hygiene procedures
Perform computer Performing computer
TRS311203
operations operations
Perform workplace safety Performing workplace
3 TRS311204
practices safety practices
Provide effective customer Providing effective
4 TRS311205
service customer service
Core Competency
Provide housekeeping Providing housekeeping TRS512311
1
services to guest services to guest 1
Clean and prepare Cleaning and
TRS51231
2 rooms for incoming preparing rooms for
12
guests incoming guests
Provide valet/butler Providing valet/butler TRS512311
3
service service 3
Laundry linen and guest Laundrying linen and TRS512311
4
clothes guest clothes 4

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Clean public areas, Cleaning public areas, TRS512311
5
facilities & equipment facilities & equipment 5
Deal with/handle Dealing with/handle TRS512312
6
intoxicated guests intoxicated guests 2
MODULE CONTENT
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Qualification : HOUSEKEEPING NC II
Unit of Competency: Clean and prepare rooms for incoming guests
Module Title : Cleaning and preparing rooms for incoming guests
Module Descriptor :
This unit deals with the skills and knowledge required from
housekeeping attendants to clean and prepare rooms for incoming guests in
a commercial accomodation establishment.
Learning Outcomes:
At the end of this module you MUST be able to:
2.1 Set-up equipment and trolleys
2.2 Access rooms for servicing
2.3 Make–up beds
2.4 Clean and clear rooms
2.5 Clean and store trolleys and equipment
Assessment Criteria:
1. Cleaning supplies and equipment required for servicing rooms are
correctly selected and prepared for use
2. Supplies for trolleys are accurately identified and selected or
ordered in sufficient numbers in accordance with establishment
procedures.
3. Trolleys safely loaded with adequate supplies in accordance with
establishment procedures.
4. Rooms requiring service are correctly identified based on
information supplied to housekeeping staff.
5. Rooms are accessed in accordance with the establishment’s
customer service and security procedures.
6. Beds and matrices are stripped, pillows and linen are checked for
stains and damage and rooms are checked whether guests left any
valuables.
7. Items with stains are immediately segregated and forwarded to the
laundry department
8. Bed linens are replaced in accordance with establishment
standards and procedures.
9. Rooms are cleaned in correct order and with minimum disruption
to guests

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10. All furniture, fixtures and fittings are cleaned and checked in
accordance with establishment procedures and hygiene/ safety
guidelines
11. Room supplies are checked, replenished or replaced in
accordance with establishment standards
12. Pests are promptly identified and appropriate action is taken in
accordance with safety and establishment standards
13. Rooms are checked for any defects, and these are accurately
reported in accordance with establishment procedures.
14. Damaged items are recorded in accordance with establishment
procedures
15. Any unusual or suspicious person, item or occurrence is
promptly reported in accordance with establishment procedures.
16. Guest’s belongings left in vacated rooms are collected and stored
in accordance with lost and found establishment procedures
17. Trolleys and equipment are cleaned after use in accordance with
establishment procedures
18. All items are correctly stored in accordance with establishment
procedures
19. Supplies and items are checked and replenished or re-ordered in
accordance with establishment procedures.
LEARNING OUTCOME SUMMARY

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Learning Outcome 1
Set-Up Equipment and Trolleys
Contents:
1. Types and uses of cleaning equipment
2. Types of cleaning materials and supplies and their uses
3. Classification of cleaning tools, equipment and materials according
to their uses and care
4. Setting-up of trolley/ caddy with cleaning materials according to
needs and establishment standards.
5. Safety measures in handling different cleaning equipment and
chemicals
6. Safe keeping practices, hazards and precautions
1. Cleaning supplies and equipment required for servicing rooms are
correctly selected and prepared for use
2. Supplies for trolleys are accurately identified and selected or
ordered in sufficient numbers in accordance with establishment
procedures.
3. Trolleys safely loaded with adequate supplies in accordance with
Assessment Method:
 Practical demonstration/direct observation
 Portfolio and third party report
LEARNING EXPERIENCES

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Learning Outcome 1
Set-Up Equipment and Trolleys
Learning Activities Special Instructions

1. Read Information Sheet 2.1-1 on
Identify the different cleaning Go through the learning activities
equipment and tools and their uses outlined for you in the left column to
2. Perform Job Sheet 2.1-1 on How to gain the necessary information or
set-up trolley/caddy with cleaning knowledge and skills needed for this
materials learning outcome.
3. Compare your performance with the

Performance Criteria Checklist 2.1-1.
Satisfactory performance must be
achieved before proceeding to
Information Sheet 2.1-2.
4. Read Information Sheet 2.1-2 on Task sheet will help you practice your
Types of cleaning tools and materials skills. While the Performance Criteria
checklist will guide and help you
evaluate your work as you are practicing
your skills.
5. Answer Self-Check 2.1-2
6. Compare answers with the Answer

Key 2.1-2. If you got a perfect score,
proceed to the next information sheet.
Evaluate your own work using the
Performance Criteria Checklist. When
7. Read Information Sheet 2.1-3 on you are ready, present your output to
Types of Cleaning Materials and your trainer for final evaluation and
Supplies and Their Uses recording.
8. Perform Job Sheet 2.1-3a on
Assemble a vacuum cleaner
9. Compare your performance with the
Performance Criteria Checklist 2.1-3a.
Satisfactory performance must be
10. Perform Job Sheet 2.1-3b on

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Operate a vacuum cleaner
11. Compare your performance with
the Performance Criteria Checklist
2.1-3b. Satisfactory performance must
be achieved before proceeding to
Safety Measures in Handling Different
Cleaning Equipment and Chemicals
13. Perform Job Sheet 2.1-4 on

Operate a floor polisher

2.1-4. Satisfactory performance must
Safe Keeping Practices, Hazards and
Precautions
16. Perform Job Sheet 2.1-5a on
Assemble a wet and dry vacuum
cleaner

2.1-5a. Satisfactory performance must
be achieved.
18. Perform Job Sheet 2.1-5b on
Operate a wet and dry vacuum cleaner

2.1-5b. Satisfactory performance must
be achieved.
INFORMATION SHEET 2.1-1
Identify the different cleaning equipment and tools and their uses

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Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. identify the different cleaning equipment and tools and their uses.
Introduction:
Setting up trolley is used by housekeeping staff (such as maids at
hotels) to transport cleaning supplies (spray bottles of cleansers, paper
towels and the like) and room resupply materials (fresh bars of soap and
shampoo, toilet paper, towels, sheets, glasses, etc.) This way the cleaning
staff does not have to constantly go back and forth to supply closets when
setting up rooms for new guests (or cleaning rooms for existing guests.)
Setting-Up of Trolley/Caddy with Cleaning Materials
1. Clean and dust shelves and containers

before placing the guestroom supplies
inside the trolley.
2. Check all wheels for threads that might

have stick on them. Otherwise, it will be
hard to pull the cart and there is danger of
getting injured.
3. Check the screw or sharp edge that could

catch your clothing and could cause cuts.

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4. Request for guestroom supplies like linen
amenities, cleaning chemicals and
cleansing tools from your supervisor.
5. Stock the trolley with the requested

supplies according to allocated par stock or
according to the number of guests.
6. Label all the chemical sprayers to avoid

mixing with other chemicals.
7. Stock the cart by putting all the guestroom

amenities on the top shelves.
8. Folded bed sheets and towels should be

filed in the second shelf of the cart.

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9. Put all the chemicals at the lower level of
the shelves including the tools like
scouring pads, rags, etc.
10. Vacuum cleaner, dust pan and soft

broom are to be placed on one side of the
room boy’s cart.

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JOB SHEET 2.1-1
Title : How To Set-Up Trolley/Caddy With Cleaning
Materials
Performance Objective: Learner must be able to set-up trolley/caddy with
cleaning materials
Equipment :Trolley/ Caddy, vacuum cleaner
Supplies and Materials:
 Personal amenities (tooth brush, body soap, shampoo,
 Linens (pillow case, bed sheets, bed cover, towels)
 Cleaning chemicals (toilet bowl brush, toilet bowl cleaner, air
freshener, disinfectant)
 dust pan
 soft broom
 scouring pad
 sprayers
Procedures:
1. Clean and dust shelves and containers before placing the
guestroom supplies inside the trolley.
2. Check all wheels for threads that might have stick on them.
Otherwise, it will be hard to pull the cart and there is danger of
getting injured.
3. Check the screw or sharp edge that could catch your clothing and
could cause cuts.
4. Request for guestroom supplies like linen amenities, cleaning
chemicals and cleansing tools from your supervisor.
5. Stock the trolley with the requested supplies according to allocated
par stock or according to the number of guests.
6. Label all the chemical sprayers to avoid mixing with other
chemicals.
7. Stock the cart by putting all the guestroom amenities on the top
shelves
8. Folded bed sheets and towels should be filed in the second shelf of
the trolley/cart.
9. Put all the chemicals at the lower level of the shelves including the
tools like scouring pads, rags, gloves etc.
10. Vacuum cleaner, dust pan and soft broom are to be placed on one

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side of the trolley.
Assessment Method:
PERFORMANCE CRITERIA CHECKLIST 2.1-1

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Trainee’s Name: ______________________________ Date: _______________
CRITERIA
YES NO
Did you...
1. cleaned and dust shelves and containers before
placing the guestroom supplies inside the trolley?
2. checked all wheels for threads that might have stick

on them? Otherwise, it will be hard to pull the cart
and there is danger of getting injured.
3. checked the screw or sharp edge that could catch

your clothing and could cause cuts?
4. requested for guestroom supplies like linen amenities,

cleaning chemicals and cleansing tools from your
supervisor?
5. stocked the trolley with the requested supplies

according to allocated par stock or according to the
number of guests?
6. labelled all the chemical sprayers to avoid mixing with

other chemicals?
7. stocked the cart by putting all the guestroom

amenities on the top shelves?
8. put the folded bed sheets and towels should be filed

in the second shelf of the trolley/cart?
9. put all the chemicals at the lower level of the shelves

including the tools like scouring pads, rags, gloves
etc?
10. put the vacuum cleaner; dust pan and soft broom
are to be placed on one side of the trolley?
Comments/Suggestions:

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Trainer’s Name: ______________________________ Date: _______________

Types and Uses of Cleaning Tools and Materials

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Learning Objective:
After reading this information sheet, YOU MUST be able to:
1. types and uses of cleaning tools and materials
Introduction:
Good housekeeping requires very thorough cleaning. Being clean
means the absence of visible dirt. For a thorough cleaning, the hotel, lodging
house or any building must be equipped with appropriate cleaning and
sanitizing equipment, tools and supplies as follows:
Types of Cleaning Equipment and Proper Usage
Proper Use and Maintenance Cleaning Equipment
 Used to eliminate loose soil Vacuum Cleaner

and dust particles from carpet
surface, upholstered furniture
and even hard surfaces.
 Dust bags must be emptied
daily.
 After using, roll back wire
neatly on the back of the
vacuum cleaner. Place it on
one end of the trolley
 To be used in scrubbing, Floor Polisher

stripping and polishing hard
floor surfaces and also vinyl,
wood parquet, etc.
 Use the appropriate pad for
scrubbing, stripping and
polishing.
 Give the wax on the floor
enough time to dry before
polishing
 An all-purpose vacuum
cleaner to sip both dirt and Hydro-Vacuum or wet and dry

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water vacuum
 It is used also for absorbing
water in flooded or wet
surface.
 Used to pick-up dirt and Carpet Sweeper

particles from the carpet.
 Press the handle and push
towards the dirt to vacuum-
sweep the carpe
 It is designed for dry foam Carpet Extractor

shampooing of carpets. It
removes dirt that sticks to or
penetrated into the carpet
layers.
 Used for stocking supplies and Room boys cart or Trolley

chemicals so as to make
cleaning easier and faster.
 Wash soiled linen and garbage
canvass weekly.
 Apply oil to the wheels to
prevent rusting and remove
strings or hair strands that
may be found on the wheel.
Proper Usage Cleaning Tools and materials

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 Should not be used for painted Scouring Pads
surfaces, mirrors and glass
panels. Neither should it be
used with scouring powder.
 Always make sure the pads are
wet before using them.
 Wash and rinse after each use.
Also rinse at the end of each
day to ensure that there is no
soap left on the pads.
 Make sure the clothes are Dusting Cloths

clean otherwise the dusty cloth
will merely rub the dust unto
the surface being dusted.
 Use cloths that are made of Polishing Cloths

fiber to be able to absorb the
water left behind during the
cleaning process.
 Always make sure that the Hand Brushes

brush is not left immersed on
the cleaning water for too long

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 Toilet brush should be kept Toilet Bowl Brush
after use in the storeroom
either in a holder or in a
plastic bag hanging on one end
of the trolley.
 Clean water must be retained Mop with mope handle

in one bucket while water has
to be squeezed into another
bucket.
 Make sure that the rubber Floor and Window Squeegees

strips are supple. Have it
replaced the moment it turns
hard and brittle.
 Clean the brittles of the Ceiling Brooms

brooms after use and at the
end of each shift.
 Use sparingly. Once there is no Oilers

squeakier sound, wipe
excessive soil away as it can
break on floor or carpet.

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 This is used to prevent the Tongs
hands from getting into direct
contact with the dirt that
maybe a source of bacterial
contamination and disease.
 Containers of wet garbage

shall always be underlined Trash bags
with trash bags.
 Bags should be closely tied

before disposal to avoid the
spread of foul odor.
 Use soft broom for fine Soft broom and stick broom
surfaces like floors, stick
broom for rough surfaces like
grounds.
 Wash and rinse after using Sponges

use; give special rinse at the
end of the day to make sure
that there is no soap left in the
pads.
 Buckets must be emptied Buckets

when the water is dirty. At the
end of each shift, they must be
emptied, dried and cleaned.
Parts must be lubricated form
time to time.

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Cleaning Chemicals
 Spray it sparingly and evenly Wood Polish

on the surface.
 In as much as the chemical is Insecticides

toxic avoid spraying food
containers and food items.
 This chemical is highly Methylated Spirit

flammable and must never be
used near fire or flame. It also
has high degree of
evaporation and should
therefore be used in small
area sparingly one at a time to
avoid wastage.
 Sprays the area while Insect sprayer

windows and doors are close.
Leave it closed for at least 15
minutes then opens to allow
vapors and smell to
evaporate; then remove dead
mosquitoes.

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 Apply small amount on a Metal Polish
cleaning towel and rub
metal surfaces until the
tarnish will disappear. Rinse
immediately and clean with
hot water to remove left–over
polish.
 Apply with cleaning towel or Lacquer or Paint Thinner

scouring pad until leftovers
are removed. Dry and polish
surface.
 Hands should not get into Muriatic Acid

direct contact with the acids
as this can cause skin
irritation.
 Never mix muriatic acid with
any other chemical.
 See procedures for dressing Wax Stripper

 Use for resentment floor

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 Use for fragrance either for Air Freshener
bedroom or bath room
 See procedures for spot Carpet Stain Remover like

removal. atomizer
 Use brush to clean and Disinfectant like Lysol together

disinfect bowls and urinals with sprayer
then rinse afterwards. For
other surfaces, apply with
cloth or mop, wipe surface,
rinse and dry.

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SELF-CHECK 2.1-2
A. Multiple Choice. Encircle the letter of the correct number.

1. What is a handy substitute for the vacuum cleaner to pick up dirt
and particles from the carpet?
a. Carpet push broom
b. Carpet Polisher
c. Carpet sweeper
d. Carpet shampoo
2. The chemical used in eliminating and preventing the growth of
disease and odor causing germs and bacteria is?
a. Oxalic acid
b. Disinfectant
c. Polymer sealer
d. Air freshener
3. What is Hydrovac?
a. A handy type of a sweeper to pick up dirt, dust and particles
from the carpet
b. All-purpose vacuum to sip both dirt and water
c. Used in scrubbing, stripping and polishing floors
d. A buffable wax for restment
4. If a polisher is not available an alternative cleaning equipment for
stripping floors is a
a. Hydrovac
b. B. Rotary shampooing machine
c. Carpet Sweeper
d. Vacuum cleaner
5. A metal polish is used to
a. Dilute, tarnish and color of metal surface
b. Wash away dirt from metal surface
c. Spot and clean the stain in the metal surface
d. Remove the dirt and tarnish from metal surface
6. Guest room supplies may include the following except

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a. Facial and toilet tissues soap and shampoo
b. Stationery, room service, menu and ash tray
c. Air freshener, insect spray and detergents
d. Door knob signage and telephone information booklet
7. Furniture bruises, scratches and marks can be treated with the
following practices except
a. Rub the unfinished area with benzene and inject liquid into the
holes
b. Soak with milk and wash with soapy water
c. Use a mixture of equal parts of linseed oil and turpentine
d. Rum and scratch-running polish or with walnut half
8. What will you do if you found the guest dead on the bed?
a. Touch the body
b. Scream inside the room
c. Ask for help outside the room
d. Do not touch the body and report to the supervisor
9. Use for fragrance either for bedroom or bath room
a. Air freshener
b. Oxalic Acid
c. Disinfectant
d. Metal polish
10. Use cloths that are made of fiber to be able to absorb the water
left behind during the cleaning process.
a. Tong
b. Trash bags
c. Polishing clothes
d. Sponges
B. Enumeration
1–5 Give at least 5 Cleaning Equipment
6 – 15 Give at least 10 Cleaning Supplies/Chemicals
16 – 25 Give at least 10 Tools/Materials

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SELF-CHECK ANSWER KEY 2.1-2
A. Multiple Choice
1. C
2. B
3. B
4. B
5. A
6. C
7. B
8. D
9. A
10. C
B. Enumeration
Cleaning Equipment
1. Vacuum cleaner
2. Hydro vacuum cleaner
3. Floor polisher
4. Ladder
5. Carpet sweeper
6. Carpet extractor
7. Room boy’s cart or trolley
Cleaning Supplies / Chemicals
1. Air freshener
2. Atomizer
3. Insecticides
4. Lacquer or Paint thinner
5. Lysol
6. Metal Polish
7. Methylated Spirit
8. Muriatic Acid
9. Wax Stripper
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10. Wood polish
Cleaning Tools/Materials
1. Scouring Pads
2. Dusting Cloths
3. Hand Brush
4. Toilet bowl brush
5. Mop with mope handle
6. Floor and window squeegees
7. Oilers
8. Tongs
9. Trash bags
10. Buckets
11. Sponges
12. Soft Broom
13. Stick broom

Types of Cleaning Materials and Supplies and Their Uses
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Learning Objective:
1. identify the parts of a vacuum cleaner and
2. assemble parts of a vacuum cleaner.
Introduction:
A vacuum cleaner is a device that uses an air pump to create a partial
vacuum to suck up dust and dirt, usually from floors, and optionally from
other surfaces as well. The dirt is collected by either a dust bag or
a cyclone for later disposal. Vacuum cleaners, which are used in homes as
well as in industry, exist in a variety of sizes and models— small battery-
operated hand-held devices, domestic central vacuum cleaners, huge
stationary industrial appliances that can handle several hundred liters of
dust before being emptied, and self-propelled vacuum trucks for recovery of
large spills or removal of contaminated soil.
Parts of a Vacuum Cleaner
A. Turbine nozzle (3 in 1 TURBINE NOZZLE)

B. Connection pipe

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C. Hose
D. Suction regulator
E. Curved wand
F. Telescopic wand
G. Hose inlet
H. Dust indicator
I. Dust cover
J. ON /OFF Switch pedal
K. Cord rewind pedal
L. Crevice nozzle
M. Dusting brush
Assembling a Vacuum Cleaner
Procedures:
1. Clean and dust shelves and containers before placing the
guestroom supplies inside the trolley.
2. Insert connection pipe into hose inlet until it locks. When removing
hose assembly, pull out connection pipe with pushing down two
connection buttons.
NOTE: Do not bend, pull and step on the hose or put anything
heavy on it.
3. Insert the hose unit into the upper end of the telescopic wand.
Twist the telescopic wand so that the round hole will fit into the tab
on the hose unit. (When removing the hose, push the tab down
while pulling out the telescopic wand) Attach the Turbine Nozzle
to the other end (Removal as per reverse procedure). You can
adjust the length of telescopic wand by pushing button
JOB SHEET 2.1-3a

Title : Assemble A Vacuum Cleaner
Performance Objective: Trainer must be able to assemble vacuum cleaner

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Equipment : Vacuum cleaner
Procedures:
1. Insert connection pipe into hose inlet until it locks. When removing
hose assembly, pull out connection pipe with pushing down two
connection buttons.
NOTE: Do not bend, pull and step on the hose or put anything
heavy on it.
2. Insert the hose unit into the upper end of the telescopic wand. Twist
the telescopic wand so that the round hole will fit into the tab on the
hose unit. (When removing the hose, push the tab down while pulling
out the telescopic wand) Attach the Turbine Nozzle to the other end
(Removal as per reverse procedure)
3. You can adjust the length of telescopic wand by pushing button
Assessment Method:
PERFORMANCE CRITERIA CHECKLIST 2.1-3a

CRITERIA YES NO

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Did you…
1. inserted connection pipe into hose inlet until it
locks?
2. inserted the hose unit into the upper end of the
telescopic wand?
3. adjusted the length of telescopic wand by pushing
button?
JOB SHEET 2.1-3b

Title : Operate a Vacuum Cleaner
Performance Objective: Trainer must be able to operate a vacuum cleaner
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Procedures:
1. Pull out the mains lead and put the plug into the socket outlet.
2. Gently press at the centre of the switch pedal to turn ON the
vacuum cleaner. Press the pedal again to turn it OFF.
3. Power control. To increase or decrease the power, turn the variable
power control button
4. Switching 3 positions. Flooring (PARQUET): Set position A Carpet
(short): Set position B Carpet (long or hard to push): Set position C.
5. The curved wand of the hose is attached with a manual suction
regulator, which allows you to briefly reduce the suction level.
6. After you finish vacuuming, remove the plug from the wall socket
and press the cord rewind pedal. When rewinding the power cord,
press the cord rewind pedal by holding the plug so that it does not
become damaged.
7. Storage position. Slide the wand holder attached to turbine nozzle
pipe straight into the wand supporter on the underside of the main
body.
8. Park position. For short breaks during vacuuming, slide the wand
holder attached to the turbine nozzle pipe into the wand supporter
on the rear side of main body.
NOTE: When you use park position, we suggest the appliance is
switched off.
Assessment Method:
PERFORMANCE CRITERIA CHECKLIST 2.1-3b

CRITERIA YES NO

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Did you….
1. pulled out the mains lead and put the plug into
the socket outlet?
2. gently pressed at the centre of the switch pedal to
turn ON the vacuum cleaner. Press the pedal
again to turn it OFF.
3. pressed the power control? To increase or decrease
the power, turn the variable power control button.
4. switched the 3 positions. Flooring (PARQUET): Set
position A Carpet (short): Set position B Carpet
(long or hard to push): Set position C?
5. curved wand of the hose is attached with a manual
suction regulator, which allows you to briefly
reduce the suction level?
6. removed the plug from the wall socket and press
the cord rewind pedal?
7. slided the wand holder attached to turbine nozzle
pipe straight into the wand supporter on the
underside of the main body?
8. did the park position? For short breaks during
vacuuming, did you slide the wand holder
attached to the turbine nozzle pipe into the wand
supporter on the rear side of main body?

Safety Measures in Handling Different Cleaning Equipment and
Chemicals

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Learning Objective:
1. identify parts of floor polisher and
2. operate the floor polisher.
Floor Polisher is a machine for cleaning, sanding, and polishing

parquet, painted, linoleum, plasticized polyvinyl chloride resin, and tile
floors. Floor polishers may be manual, mechanical, or electric.
Parts Of Floor Polisher
Operating a Floor Polisher

Procedures:
1. Make sure you have the proper voltage before plugging in your
machine to the electric outlet.

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2. Mount brush
3. Adjust handle to desired angle.
4. Grasp polisher handle with one or both and gently squeeze
switch lever – your machine should now operate. To shut –off,
simply release switch lever.
5. Let the machine do the work for you. Do not “wrestle” with the
machine. Simply guide it. Slightly lifting the handle will cause
the machine to travel to the right; lowering it will move the
polisher to the left. Somewhere, your machine will be steady
when you neither lift nor lower the handle.
JOB SHEET 2.1-4

Title : Operate a Floor Polisher
Performance Objective: Trainer must be able to operate a floor polisher

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Equipment : Floor polisher
Procedures:
1. Make sure you have the proper voltage before plugging in your
machine to the electric outlet.
2. Mount brush
3. Adjust handle to desired angle.
4. Grasp polisher handle with one or both and gently squeeze switch lever
– your machine should now operate. To shut –off, simply release switch
lever.
5. Let the machine do the work for you. Do not “wrestle” with the
machine. Simply guide it. Slightly lifting the handle will cause the
machine to travel to the right; lowering it will move the polisher to the
left. Somewhere, your machine will be steady when you neither lift nor
lower the handle.
Assessment Method:

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CRITERIA
YES NO
Did you…
1. made sure you have the proper voltage before
plugging in your machine to the electric outlet?
2. mounted the brush?
3. adjusted handle to desired angle?
4. grasped polisher handle with one or both and
gently squeeze switch lever – your machine should
now operate?
5. let the machine do the work for you?

Safe Keeping Practices, Hazards and Precautions

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Learning Objective:
1. identify the parts of a wet and dry vacuum cleaner and
2. assemble a wet and dry vacuum cleaner and
3. operate a wet and dry vacuum cleaner.
Introduction
Carpet sweeper is a device used to clean rugs and floors, consisting of
a metal or plastic box equipped with rotating brushes and pushed by means
of a long handle.
Parts Of Wet And Dry Vacuum Cleaner
1. Piece wand
2. Floor tool
3. Crevice tool

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4. Round brush
5. Hose set
6. Cloth pre-filter
7. Wheels (x4)
8. Foam filter
9. Lock pins (x2)
10. Dust bag
11. Float switch
12. Filter basket
13. Cartridge filter cap
14. Washable cartridge filter
15. Function switch
16. Connection for the vacuum hose
17. Outlet-socket
18. ON/OFF switch
19. Clamps (x2)
20. Tank
21. Drain outlet
22. Washers (x2)
23. Wheel shaft
24. Hub cap
JOB SHEET 2.1-5a

Title : Assemble A Wet and Dry Vacuum Cleaner
Performance Objective: Trainer must be able to assemble a wet and dry

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vacuum cleaner
Procedures:
1. Make sure that the connector is not plugged in.
2. Hold the two clamps, which hold the upper section in its position
and fold them upwards.
3. Loosen the clamps and lift the upper section up and out.
4. Remove the contents from the tank and turn the tank over
Assessment Method:
PERFORMANCE CRITERIA CHECKLIST 2.1-5a

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CRITERIA
YES NO
Did you…
1. made sure that the connector is not plugged in?
2. hold the two clamps, which hold the upper section
in its position and fold them upwards?
3. loosened the clamps and lift the upper section up
and out?
4. removed the contents from the tank and turn the
tank over?
JOB SHEET 2.1-5b

Title : Operate A Wet and Dry Vacuum Cleaner
Performance Objective: Trainer must be able to operate a wet and dry
vacuum cleaner
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Procedures:
1. Make sure that the connector is not plugged in.
2. Plug the power plug into the receptacle.
3. Switch the motor on (ON/OFF switch in position "I").
4. When you have finished vacuuming, switch the motor off by
putting the ON/OFF switch into the "OFF" position (position "O").
5. Unplug the power plug.
6. Check the dust bag regularly and change it when it is 2/3 full. The
bag is designed such that only air, and no dust, can pass through
the paper.
Assessment Method:
PERFORMANCE CRITERIA CHECKLIST 2.1-5b

CRITERIA YES NO

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Did you…
1. plugged the power plug into the receptacle?
2. switched the motor on (ON/OFF switch in position
"I")?
3. put the ON/OFF switch into the "OFF" position
(position "O")?
4. unplugged the power plug?
5. checked the dust bag regularly and change it when it
is 2/3 full?
Learning Outcome 2
Access Rooms for Servicing
Contents:

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1. Nature and scope of room maintenance
2. Basic phraseology in Housekeeping before entering the room
3. Prepare housekeeping reports, checklists and forms
4. Types of suites and beds
5. Types and sizes of linens, pillows and bed sheets
6. Purpose of bed making
7. Making-up beds
8. Cleaning bathroom and toilet
9. Room status
10. List of room amenities in commercial hotels, resorts and lodging
houses
11. Room status report form
12. Losses and damages report form
13. Key endorsement form
14. Where are you form
15. Customer’s feedback form
16. Housekeeping reports, checklists, forms and acknowledgement
receipt
17. Inspection checklist – rooms maintenance form
1. Rooms requiring service are correctly identified based on
2. Rooms are accessed in accordance with the establishment’s
customer service and security procedures.
Assessment Methods:
Learning Outcome 2
Access Rooms for Servicing

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1. Read INFORMATION SHEET 2.2-1 Answer SELF-CHECK 2.2-1. Once you’re
on Nature and Scope of Room done, compare answers to ANSWER KEY
Maintenance NO. 2.2-1. If done, proceed to Learning
Activity Step No. 2
2. Answer SELF-CHECK 2.2-1 Compare answers with the ANSWER
KEY 2.2-1
If you got a perfect score, proceed to
Learning Activity Step No. 3
3.Perform JOB SHEET 2.2-2 on Basic Compare your performance with the
Phraseology in Housekeeping Before PERFORMANCE CRITERIA CHECKLIST
Entering the Room 2.2-1. Satisfactory performance must be
INFORMATION SHEET 2.2-2.
4. Read INFORMATION SHEET 2.2-3 If done reading the INFORMATION
on Prepare housekeeping reports, SHEET 2.2-3, go to the Practical Area to
checklists and forms accomplish JOB SHEET 2.2-3
5.Perform TASK SHEET 2.2-3 on Compare your performance with the

Prepare housekeeping reports, PERFORMANCE CRITERIA CHECKLIST
checklists and forms 2.2-3. Satisfactory performance must be
6. Read INFORMATION SHEET 2.2-4 If done reading the INFORMATION
on Types of Suites and Beds SHEET 2.2-4, proceed to answer SELF-
CHECK 2.2-4.
6.Answer SELF-CHECK 2.2-4 Compare answers with the ANSWER
KEY 2.2-4. If you got a perfect score,
proceed to INFORMATION SHEET 2.254.
7.Read INFORMATION SHEET 2.2-5 If done reading the INFORMATION
on Types and sizes of linens, pillows SHEET 2.2-5, proceed to answer SELF-
and bed sheets CHECK 2.2-5.
proceed to INFORMATION SHEET 2.2-6.
on Purpose of bed making SHEET 2.2-6, proceed to answer SELF-
CHECK 2.2-6.

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proceed to INFORMATION SHEET 2.2-7
on Making up beds SHEET 2.2-7, go to the Practical Area to
accomplish JOB SHEET 2.2-7
12.Perform JOB SHEET 2.2-7 on Compare your performance with the
Making up beds PERFORMANCE CRITERIA CHECKLIST
2.2-7. Satisfactory performance must be
on Cleaning bathroom and toilet SHEET 2.2-8, go to the Practical Area to
Cleaning bathroom and toilet PERFORMANCE CRITERIA CHECKLIST
2.2-. Satisfactory performance must be
on Room status SHEET 2.2-9, go to the Practical Area to
Room status PERFORMANCE CRIETRIA CHECKLIST
on List of room amenities in SHEET 2.2-10, go to the Practical Area
commercial hotels, resorts and lodging to accomplish JOB SHEET 2.2-10
houses
on Room status report form SHEET 2.2-10, proceed to answer SELF-
CHECK 2.2-10.
proceed to INFORMATION SHEET 2.2-
11.
the Room status report form PERFORMANCE CRITRIA CHECKLIST

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on Losses and damages report form SHEET 2.2-12, go to the Practical Area
to accomplish TASK SHEET 2.2-12
Losses and damages report form PERFORMANCE CRITERIA CHECKLIST
on Key endorsement form SHEET 2.2-13, go to the Practical Area
Key endorsement form PERFORMANCE CRITERIA CHECKLIST
on Where are you form SHEET 2.2-14, go to the Practical Area
Where are you form PERFORMANCE CRITERIA CHECKLIST
on Customer’s feedback form SHEET 2.2-15, go to the Practical Area
Customer’s feedback form PERFORMANCE CRITERIA CHECKLIST
on Housekeeping reports, checklists SHEET 2.2-16, go to the Practical Area
form and acknowledgement receipt to accomplish TASK SHEET 2.2-16
Housekeeping reports, checklists form PERFORMANCE CRITERIA CHECKLIST
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and acknowledgement receipt 2.2-16. Satisfactory performance must
on Inspection checklist –rooms SHEET 2.2-17, go to the Practical Area
maintenance form to accomplish TASK SHEET 2.2-17
Inspection checklist –rooms PERFORMANCE CHECKLIST 2.2-17.
maintenance form Satisfactory performance must be
achieved before proceeding to LEARNING
OUTCOME 3.

Nature and Scope of Room Maintenance
Learning Objectives:
1. identify the different department/offices that maintain guestroom.
2. identify services in maintaining guestroom.

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The Rooms keeping section is manned by room attendants, also
known as room boys (if male) and chambermaids (if female). Some large
hotel hire mini bar runners who are responsible for mini bar transaction
such as set up, replenishment and inventory of mini bar stocks.
Room attendants are given specific room assignment in a specific area
or guest floors like 2-4, or cottages 1-5. They report directly to the
floor/areas supervisor.
Guestrooms are serviced twice a day – morning and late afternoon up
to evening.
Room attendants who report for the first shift (usually between 6:00)
in the morning up to 2:00 in the afternoon) perform the room make up and
installation of room amenities. They also attend to service request of guests.
Those on the second shift receive endorsement from the morning shift to
tasks that need to be completed or to be initiated for the afternoon and
evening. The night service is also executed by the second shift. This includes
turndown of beds, make-up of the bedroom and bathroom, attending to late
check-outs, refill of thermo jug with water, attending to service requests and
other guest services.
Nature and Scope of Rooms Maintenance
Guestroom are serviced and maintained through the following services:
1. Maintenance of other and cleanliness in all guestroom, to include:
a. Regular cleaning of guestroom
b. Orderly arrangement of fixtures and guestroom and facilities.
c. Installation and replenishment of guestroom supplies and
amenities
d. Continuous checking of the condition of guestrooms and
facilities and taking corrective action.
2. Safekeeping of lost and found item.
3. Installation and control over mini bar items.
4. Coordination with other departments on matters involving
guestrooms maintenance, particularly.
 Engineering of Facilities Maintenance for the needed repair or
maintenance work.
 Front Office for room blockings and information on out of orders
room;
 Linen and Laundry Section for linen requirement and the
processing of guest laundry.

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 Security Office for the investigation of losses in guestrooms and
other security matters.
 Purchasing office for the procurement of room amenities and
other requirements;
 Accounting for budget requirements and control of stock
issuances;
 And Human Resources Department for the recruitment and
training of Housekeeping Staff and arrangement of their work
schedule.
5. Provision for other services to house guests like:
 Baby sitting
 Request for seamstress
 Extra beds, linen, towel, pillow
 Provision of facilities like hair dryer, adaptors, transformers
 Shoe shine service
The hotel must specify which item can be lent out to guests
free of charge and which ones will be charge and how much is the
cost of charges.
These items must be accompanied by acknowledged by the
guest who receives the said items. If said items get lost, automatic
charges shall be billed to the account of the guest. One copy of the
recipient is endorsed to the Front Office cashier for it to be noted in
the guest’s folder/folio. The other copy stays with Housekeeping
office and the other copy is for the guest.
6. Attending to other guests’ needs and concerns.
7. Pickup and delivery of guest laundry.
SELF-CHECK 2.2-1
A. Identification:
Direction: Identify what is/are being asked in the question and write
answers on your answer sheet.
1. What do you call a female room attendant?
2. What do you call a male room attendant?
3. Which office to report for “out of orders room”?
4. Which office to go if there is a need for repair or maintenance?

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5. An office in-charge for guest laundry.
A. Identification:
1. Chambermaids
2. Room boys
3. Front Office
4. Engineering of Facilities Maintenance
5. Linen and Laundry Section

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Basic Phraseology in Housekeeping
Before Entering a Room
1. Check early make up room.

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2. Observe for do not disturb
sign. Notify your supervisor
3. Knock three times on the door

with your hand and not with a
key
4. Announce yourself by saying,

“Good morning,
Housekeeping.”

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5. Pause a few moments for the
guest’s response. Repeat the
procedure before entering.
6. If the guest answers, introduce

yourself and request
permission to clean the room,
or ask for a more convenient
time. Note the time.
7. If there is no response after

knocking, enter the room and
prop the door open with a
door stop.
8. Place your cart in front of the

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door and do not block traffic.
JOB SHEET 2.2-2

Title : Basic Phraseology in Housekeeping Before
Entering the Room
Performance Objective: Trainer must be able to know the basic
phraseology in Housekeeping Before Entering the
Room
Equipment : Trolley/Caddy, vacuum cleaner
 Personal amenities, (tooth brush, body soap, shampoo
 Linens (pillow case, bed sheets, bed cover, towels)
 Cleaning chemicals, (toilet bowl brush, toilet bowl cleaner, air
freshener, disinfectant)

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 dust pan,
 soft broom,
 scouring pad,
 sprayers
Procedures:
1. Check early make up room.
2. Observe for do not disturb sign. Notify your supervisor
3. Knock three times on the door with your hand and not with a key
4. Announce yourself by saying, “Good morning, Housekeeping.”
5. Pause a few moments for the guest’s response. Repeat the
procedure before entering.
6. If the guest answers, introduce yourself and request permission to
clean the room, or ask for a more convenient time. Note the time.
7. If there is no response after knocking, enter the room and prop the
door open with a door stop.
8. Place your cart in front of the door and do not block traffic
Assessment Method:

CRITERIA
YES NO
Did you…
1. checked early make up room?
2. observed for do not disturb sign?
3. knocked three times on the door with your
hand and not with a key?
4. announced yourself by saying, “Good morning,
Housekeeping.”?
5. paused a few moments for the guest’s

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response?
6. introduced yourself and request permission to
clean the room, or ask for a more convenient
time?
7. entered the room and prop the door open with a
door stop if there is no response with the guest?
8. placed your cart in front of the door and do not
block traffic?

Prepare Housekeeping Reports, Checklists and Forms
Learning Objective:
1. identify items to check or look for in the bedroom, bathroom and
windows.
2. Completely and correctly fill up the Cleaning Checklist or form.
The Housekeeping Report is designed to give you information on the

status of all rooms. The report is based strictly on rooms, not reservations,
and can be grouped by Date or Status, and sorted by Status, Reservation, or
Room Name. You can add additional fields to this report in order to
customize it to your needs.
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By default, the report includes the following data fields:
 Room: the individual room. If a reservation has multiple rooms,
then each room will be displayed separately.
 Status: the status of the room. Status can include Empty, Out of
Service, Arrival, Stay Over, Departure, and Change Sheets.
 Primary Guest: the primary guest on the reservation.
 Guest Notes: any notes on the reservation that are not internal
(private).
The Housekeeping report is sorted by status, in the following order
1. Departure
2. Back in Service
3. Arrival
4. Stay Over
5. Change Sheets
6. Out of Service
7. Empty
HOUSEKEEPING REPORT
Tuesday January 25, 2012 – Stay Over
Room Status Guest Arrive Departure # of Guest

Name Guest Notes
F2-Full Stay F. Canoy 1/25/2012 1/29/2012 1
Over
K1-King Stay A. Canoy 1/25/2012 1/29/2012 2
Over
K2-King Stay M. Canoy 1/25/2012 1/29/2012 3
Over
Q1- Stay F. Canoy 1/25/2012 1/29/2012 2
Queen Over
CLEANING CHECKLIST

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Room cleaning is a chore and this cleaning checklist will help. We
promise it’s not impossible to get it all done. But it does take a bit of
determination, focus and time to make your room shine. Use a copy of our
room cleaning check list to keep yourself or your delegates! on track, and
you can be sure to have your room clean in no time.
Depending on the specifics of your room, not all of the items will apply.
But if you follow this list and check off the items that do apply every corner
your room will shine.
DONE BEDROOMS NOTES

Dust Walls & Cobwebs
Closets
Doors & Knobs
Mirrors
Shelves & Cabinets (inside/outside)
Light Fixtures (if reachable)
Vacuum & Edge
Baseboards
Other
DONE BATHROOMS NOTES
Tub/Shower-Tile, Grout, Doors, Tracks,
Soap Dish, Chrome
Sink-Stains, Polish Chrome
Toilet-Tank, Bowl, Seat/Lid, Paper Holder
Medicine Cabinet, Shelves, Mirror
Toothbrush Holder
Countertops
Closet/Cabinets (inside/outside)
Remove Cobwebs from Exhaust Fan
Vacuum & Edge
Baseboards & Mop
DONE WINDOWS NOTES

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Tracks
Sills
Blinds & Shutters
Traverse Rods
JOB SHEET 2.2-3

Title :Cleaning Checklist
Performance Objective: Trainer must be able to completely and correctly
fill up the Cleaning Checklist or Form
Equipment : Bed, vacuum cleaner
Supplies and Materials: Room amenities, Cleaning Checklist or Form and
ball pen
Procedures:
DONE BEDROOMS NOTES

Closets
Doors & Knobs
Mirrors
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Shelves & Cabinets (inside/outside)
Vacuum & Edge
Baseboards
Other
DONE BATHROOMS NOTES
Tub/Shower-Tile, Grout, Doors, Tracks,
Soap Dish, Chrome
Sink-Stains, Polish Chrome
Toilet-Tank, Bowl, Seat/Lid, Paper Holder
Medicine Cabinet, Shelves, Mirror
Toothbrush Holder
Countertops
Closet/Cabinets (inside/outside)
Remove Cobwebs from Exhaust Fan
Vacuum & Edge
Baseboards & Mop
DONE WINDOWS NOTES
Tracks
Sills
Blinds & Shutters
Traverse Rods
Assessment Method:

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CRITERIA
YES NO
Did you…
1. identified items and parts of bedroom,
bathroom and windows for cleaning?
2. correctly and completely filled up the Cleaning
Checklist?

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Types of Suites and Beds
1. identify the types of suites.
2. identify the types of beds.
Types of Suites
1. Junior Suite is a room with a bed and setting area (usually a small
lounge), there may be a small, separate bed, connected to the living
room or parlour. It is also called a mini suite.
2. Penthouse suite is usually located on the top floor of the property
3. Executive Suite is designed for a top executive, with facilities and
amenities of superior quality.

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4. Hospitality suite is used for entertaining visitors; serving as
function room or a parlour.
5. Presidential suite–Sometimes called “chairman’s Suite” or
“Royal Suite”. The best and largest room in the hotel which
includes all the best amenities and services the hotel can offer. It
will always carry the highest room rack rate.
Types of Beds
1. Single bed is a bed approximately 36 inches by 75 inches in size.
2. Double bed is a bed that can accommodate a couple or two
individuals. It is approximately 54 inches by 75 inches in size.
3. Queen bed is an extra-long, extra wide bed, about 60 by 80 inches
in size.
4. King bed is an extra wide bed, with a width of 78 inches and
length of 80 inches.
5. Roll-away bed is a portable bed, usually installed for an extra
person in the room.
6. Pull out bed is a bed that is inserted into a bed and pulled out
when used. It is advisable for small room as it is space saving.
7. Sofa bed is a couch that is convertible into a bed.
SELF-CHECK 2.2-4
A. Identification:
Direction: Identify what is/are being asked in the question and write
answers on your answer sheet.
1. This suite is used for entertaining visitors; serving as function
room or a parlour.
2. This suite is usually located on the top floor of the property
3. This suite is designed for a top executive, with facilities and
amenities of superior quality.
4. It is an extra wide bed, with a width of 78 inches and length of 80
inches.
5. It is a portable bed, usually installed for an extra person in the
room.

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A. Identification:
1. Hospitality suite
2. Penthouse suite
3. Executive Suite
4. King beds
5. Roll-away bed

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Types and Sizes of Linens, Pillows and Bed Sheets
1. identify the types and sizes of linens.
2. identify the types and sizes of pillows.
3. identify the types and sizes of bed sheets
Types and sizes of linens, pillows and beds sheets

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Table Linens
Tablecloths come in a range of shapes
and sizes to fit almost any table surface.
Before considering fabric color and
texture, shoppers must first select a
style, such as round, square,
rectangular and oblong.
Bed Linens
Often called "bedding" when displayed
in department stores, the bed linen type
can refer strictly to sheet sets or be
expanded to incorporate all fabric
products utilized in the bedroom.
Blankets, duvets, comforters and pillows
all qualify as bed linens, as they are
partially comprised of fabric, even if they
also contain batting or feathers. Bed
skirts or dust ruffles also fall into the
bed linen category, even though their
functionality is minimal.
Bath Linens
Size matters when selecting bath
linens, as towels come in a variety of
sizes, which includes washcloths, hand
towels, bath towels and bath sheets.
Aside from size, bath linens should be
selected by considering fiber type, weave
of the loops. High quality towels have a
tight weave, thick loops and are woven
from 100% natural, cotton fibers as
synthetic fabrics are not as absorbent.
Types of Pillows

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Traditional Pillow
Traditional pillows are the pillows that
most people use to sleep that fit into
pillowcases. These are available in
standard size, queen size and king size.
Body Pillow
Body pillows are large pillows that you
can use to support your entire body
while you sleep. These are ideal for
people who sleep on their sides most of
the time, and for pregnant women
Decorative Pillow
Decorative pillows, such as throw
pillows, are used for aesthetic purposes.
Various fabrics, colors and patterns are
available for these pillows.
Pillow Sizes
 Queen size pillow
Measures 20 by 30 inches. This is an uncommon size pillow. In fact,
queen size pillowcases don't really exist, so a standard size pillowcase is
used. A queen size pillow fills a standard-sized pillowcase completely,
resulting in a fuller feeling pillow (as it plumps up the pillow). The added
length of queen size pillows allow it to fit perfectly on a queen size bed. Two
queen-sized pillows are used on a queen size bed.
 King size pillow
Measure 20 by 36 inches and are used on both standard king size
beds and California king beds. Two pillows are used and the extended length
means the pillows fit the mattress exactly. However, some people find these
pillows to be too long and cumbersome, so in this case three standard sized
pillows can be used on a king size bed.
Types of Bed Sheets
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Cotton Sheet
A cotton sheet is considered one of the
most popular kinds of bedding that is
well-liked by many. The quality of
cotton is assessed by thread counts.
Higher thread count represents better
quality and higher price, and the type of
cotton that has the highest thread
count is known as the Egyptian cotton.
Polyester Sheet
Polyester sheets are also commonly
seen in places like budget hotels or
hostels. As compared to cotton, bed
sheets that are made from polyester do
not offer as much comfort and softness.
In addition, these bedding might not be
suitable for an allergenic person as the
material may trigger allergy causing
discomfort.
Bedding Sizes
Mattress Sizes: Here are some sizes to keep in mind while shopping
for mattresses. Please remember that these sizes may vary slightly by vendor:
 King 76 inches x 80 inches

 Queen 60 inches x 80 inches
 Full 53 inches x 75 inches
 Twin 38 inches x 75 inches
Bed Sheet Sizes
Bed sheets come in standard sizes, although this may vary according
to the manufacturer. For guidance, you can use the bed sheet sizes below:
 Twin: flat (66 x 96 inches), fitted (39 x 75 inches)
 Full: flat (81 x 96 to 100 inches), fitted (54 x 75 inches)
 Queen: flat (90 x 102-106 inches), fitted (60 x 80 inches)
 King: flat (109 x 102-106 inches), fitted (78 x 80 inches)
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 California King: flat (102 x 110), fitted (72 x 84)
SELF-CHECK 2.2-5
A. Matching Type
Direction: Match Column A to Column B. Write the correct letter on
your answer sheet.
Column A Column B
1. Pillows that most people use to a. Cotton sheet

sleep that fit into pillow cases b. Decorative Pillow
2. Use as towels, come in a variety c. Table linens
of sizes
d. Body Pillow
3. Commonly seen in places like
budget Hotels or hostel e. Bath Linens
4. Use for duvet, comforters and f. Bed Linens
pillows g. Traditional Pillow
5. Table clothes come in a range of h. Polyester Sheet
shapes and sizes
i. Mattress
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6. Considered as one of the most
popular kind of bedding
7. Use to support your entire body
while you sleep
8. Use as aesthetic purposes like
throw pillows
A. Matching Type
1. G
2. B
3. H
4. F
5. C
6. A
7. D
8. B

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Purpose of Bed Making
1. define bed making and miter and
2. know the purpose of bed making.
1. Definition Of Terms
1.1 Bed making
 the technique of preparing different types of bed in making
clients/guest comfortable in his/her suitable position for a
particular condition
 it requires keen inspection to be sure that the linens are clean,
dry and wrinkle-free
1.2 Mitered corner
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 a means of anchoring sheets on mattresses
 method of folding the bed clothes at the corners to secure them
in place while the bed is occupied
 it is accomplished on the bottom sheet by placing the end of the
sheet evenly under the mattress
2. Purpose of Bed Making
2.1 On changing an unoccupied bed
 to promote the client's/guest’s comfort
 to provide a clean near environment for the client/guest
 to provide a smooth, wrinkle-free bed foundation, thus
minimizing sources of skin irritation
2.2 On changing an occupied bed
 to conserve the client's/guest’s energy and maintain current
healthy status
 to promote the client's/guest’s comfort
 to provide a clean near environment for the client/guest
 to provide a smooth, wrinklefree bed foundation, thus minimizi
ng sources of skin irritation
SELF-CHECK 2.2-6
A. Identification.
1. What is the meaning of bed making?

2. What do mitered corners look like?
3. What is the purpose of bed making?

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A.
1. Bed making is the technique of preparing different types of
bed in making clients/guest comfortable in his/her suitable
position for a particular condition.
2. Mitered corner is a method of folding the bed clothes at
the corners to secure them in place while the bed is
occupied.
3. The purpose of bed making is to provide a smooth, wrinkle-
free bed foundation, thus minimizing sources of skin
irritation.

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Making up Beds
Learning Objective:
1. make up beds.
Steps/Procedures in Making up Beds
1. Lay down the bed pad on the bed.

 Place it on top of the mattress;
center it and smooth it flat over
the bed. Secure it by tucking-in
the garter on the corner.

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2. Lay down the first bed sheet.
 Place it evenly on top of the bed
with the center down, tuck in the
sheet under the mattress at the
head and foot of the bed.
 Miter all corners then tuck in

such a way that the sheet tightly
covers the mattress.
3. Lay down the second bed sheet.

 Place it in such a way that
finished side of the hem is faced
down at the head of the mattress.
 The sheet must be centered in
such a way that the top of the
sheet is pulled even with the
headboard.
4. Lay down the blanket.

 Put on top of the second sheet
about 6 inches away from the
edge of the mattress (head portion

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5. Lay down the bed cover.
 Secure always the bed cover at
the center.
SELF-CHECK 2.2-7
A. Multiple Choice
Direction: Encircle the letter of the correct answer.
1. Turn down service includes the following services except
a. Replace amenities when necessary
b. Provide the days with guest newspaper
c. Remove bedcover
d. Set air-condition thermostat
2. Checking if the guest is out and the room is ready for make-up
a. Rundown service procedure
b. Checking out procedure
c. Morning service procedure
d. Reservation standard operating procedure
3. A Report which list of a housekeeping status is
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a. Room availability status
b. Room Status
c. Occupancy status
d. Room vacancy status
4. A piece of wood placed in between bed to avoid sagging of bed
a. Bed board
b. Bed pad
c. Mattress
d. Centerboard
5. Refers to the process of linens considering a well folded corner
a. Mitre
b. Side fold
c. Back fold
d. Front fold
6. Refers to a room service done from 5:30-9:00 to prepare for guest
rest
a. Self service
b. Turn down service
c. Room service
d. Public area service
7. A pad like cloth use to protect the bed from being stain
a. First sheet
b. Second sheet
c. Blanket
d. Bed pad
8. Refers to the linens which is placed wrong side up in making up
the bed
a. Second sheet
b. First sheet
c. Blanket
d. Bed pad
9. A linen that needs to mitre all corner
a. First Bed sheet
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b. Second bed sheet
c. Bedcover
d. Bed pad
10. How many inches of the blanket away from the edge of the
headboard?
a. 5
b. 6
c. 7
d. 8
A. Multiple Choice
1. B
2. C
3. B
4. A
5. A
6. B
7. D
8. A
9. A
10. B

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JOB SHEET 2.2-7
Title : Make up bed
Performance Objective: Trainee given one (1) bed, 5 lines should be able to
make up bed in accordance to procedure and
standards.
Equipment : Mattress
 Bed pad
 1st bed sheet
 2nd bed sheet
 Blanket
 bed cover
 pillow with case
Procedures:
1. Lay down the bed pad on the bed.
1. Place it on top of the mattress; center it and smooth it flat over
the bed. Secure it by tucking-in the garter on the corner.
2. Lay down the first bed sheet.
2. Place it evenly on top of the bed with the center down, tuck in
the sheet under the mattress at the head and foot of the bed.
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Miter all corners then tuck in such a way that the sheet tightly
covers the mattress.
3. Lay down the second bed sheet.
3. Place it in such a way that finished side of the hem is faced
down at the head of the mattress.
4. The sheet must be centered in such a way that the top of the
sheet is pulled even with the headboard.
4. Lay down the blanket.
5. Put on top of the second sheet about 6 inches away from the
edge of the mattress (head portion)
5. Lay down the bed cover.
6. Secure always the bed cover at the center.
Assessment Method:

CRITERIA
YES NO
Did you….
1. lay down the bed pad on the bed?
2. lay down the first bed sheet?
3. lay down the second bed sheet?
4. lay down the blanket?
5. lay down the bed cover?

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Cleaning Bathroom and Toilet
Learning Objective:
1. clean bathroom and toilet.
Procedures in Cleaning Bathroom and Toilet

1. Remove all the soiled towels and hand towels.
2. Start the tiled shower, down to the bathtub.
3. Clean and sanitize the toilet bowl
4. Scrub the faucet, lavatory sink, stopper, floor tiles and shower
curtains.
5. Clean the bathroom wall
6. Clean the mirror
7. Wash the drinking glasses

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JOB SHEET 2.2-8
Title : Cleaning bathroom and toilet
Performance Objective: Trainee should be able to clean bathroom & toilet
in accordance to procedures and standards.
Equipment : Ladder
 Toilet Bowl Cleaner
 Toilet Bowl Brush
 Scrubbing Pad
 Air freshener
 Gloves
 Hand Brush
 Ceiling Broom
 Stick Broom
 Glass Cleaner and
 Clean Rugs
Procedures:
1. Remove all the soiled towels and hand towels.
2. Start the tiled shower, down to the bathtub.

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3. Clean and sanitize the toilet bowl
4. Scrub the faucet, lavatory sink, stopper, floor tiles and shower
curtains.
5. Clean the bathroom wall
6. Clean the mirror
7. Wash the drinking glasses
Assessment Method:

CRITERIA
YES NO
Did you….
1. remove all the soiled towels and hand towels?
2. start the tiled shower, down to the bathtub?
3. clean and sanitize the toilet bowl?
4. scrub the faucet, lavatory sink, stopper, floor

tiles and shower curtains?
5. clean the bathroom wall?
6. clean the mirror?
7. trainee wash the drinking glasses?

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Room Status
8. familiarize and use the different room status code.
9. correctly use the terms to describe the types of guests.
During room check, the room supervisor checks the status of each
room using the code below. He prepares the room status report and
endorses it to the Front Desk Clerk as a reference in assigning rooms to
guests. The report is important to prevent double booking or assigning of
out of order or dirty rooms to guests.
STATUS
STATUS DESCRIPTION
CODE
OC Occupied The room is occupied and has been cleaned and
clean made up
OD Occupied The room is occupied but not yet cleaned.
dirty
VR Vacant Ready The room is vacant, already made up and has
been checked by the supervisor ready to sale.

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VC Vacant clean The room is vacant, already made up but not yet
checked by the supervisor.
VD Vacant dirty The guest has checked out and the room is
ready for cleaning.
HSUD House Use The room is occupied by non-paying person
Dirty (usually from the hotel) and the room is not yet
clean.
HSUC House Use The room is occupied by non-paying person is
Clean already clean.
OOO Out of Order Room is under renovation or not fit for
Room occupancy since it requires repair or
maintenance work.
BLO Blocked Room is reserved for a guest who is expected to
arrive within the day.
NS No Show The room is reserved but the guest did not show
up or has not arrived.
SO Slept Out The guest slept outside the hotel.

HU House use Room is occupied by an officer or staff of the
hotel or the owning company.
DND Do not Guest posted the DND sign and does not want
disturb to be disturbed.
Terminologies Used to Describe Various Types of Guests

1. Very Important Persons (VIP)refer to a well renowned guest like a
high ranking official or an executive who warrants special
treatment and handling.
2. Very, Very Important Person (VVIP)is a highly renowned person
who deserves extra special treatment. Example: dignitaries,
ambassadors, etc.
3. Free Independent Traveller (FIT) or Foreign Individual Tourist
refers to a tourist or a traveller who is travelling alone or is not
with any tour group.
4. Joiner is a person joining another guest in the same room.

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SELF-CHECK 2.2-9
A. Identification:
Direction: Identify the following room status codes and give its
description. Write answers on your answer sheet.
1. OC
2. OD
3. VR
4. VC
5. VD
6. HSUD
7. HSUC
8. OOO
9. BLO
10. NS
11. SO
12. HU
13. DND

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A. Identification:
STATUS
STATUS DESCRIPTION
CODE
1. OC Occupied The room is occupied and has been cleaned and
clean made up
2. OD Occupied dirty The room is occupied but not yet cleaned.
3. VR Vacant Ready The room is vacant, already made up and has
been checked by the supervisor ready to sale.
4. VC Vacant clean The room is vacant, already made up but not
yet checked by the supervisor.
5.VD Vacant dirty The guest has checked out and the room is
ready for cleaning.
6.HSUD House Use The room is occupied by non-paying person
Dirty (usually from the hotel) and the room is not yet
clean.
7.HSUC House Use The room is occupied by non-paying person is
Clean already clean.
8.OOO Out of Order Room is under renovation or not fit for
Room occupancy since it requires repair or
maintenance work.

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9.BLO Blocked Room is reserved for a guest who is expected to
arrive within the day.
10.NS No Show The room is reserved but the guest did not show
up or has not arrived.
11.SO Slept Out The guest slept outside the hotel.

12.HU House use Room is occupied by an officer or staff of the
hotel or the owning company.
13.DND Do not disturb Guest posted the DND sign and does not want
to be disturbed.

List of Rooms Amenities in Commercial Hotels,
Resorts and Lodging Houses
Learning Objective:
1. familiarize and identify different amenities found
 in the bedroom
 in the bathroom and other luxury amenities.
A. Bedroom Amenities
1. DND (Do not disturb) sign placed at the door knob
2. Make Up sign placed at the door knob
3. Closet with at least 4-6 hangers inside
4. Beds
 Single bed – 36 inchesx75 inches
 Double bed – 54inchesx75 inches
 Queen bed – 60inchesx80 inches
 King bed – 78inchesx80 inches

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 Roll away bed – installed for an extra occupant in the room
5. Bed linen
a. Bed skirting-placed in the box spring (if the bed has a box
spring)
b. Bed pad-placed on top of the mattress as protection against
stains
c. Bed cover (maybe a comforter or duvet)-placed on top of the
finished bed
d. Flat sheets-the size must fit the size of the bed
e. Pillow with a pillow slip and a pillow case. One pillow per
occupant.
6. Luggage rack-it may be placed at the foot of the bed
7. Dresser table with vanity mirror and a dresser chair-placed inside
the bedroom
8. TV set-for guests entertainment and relaxation
9. Wall lamp-posted on the wall
10. Nite table with nite table lamp-placed it beside or in-between the 2
beds. On top of the table is telephone, in house phone directory,
room service menu; under the table is a safety and security
booklet and bible
11. Coffee table with at least 2 chairs
12. Guest folder or compendium-contains envelope, stationary, ball
pen, post card, directory of hotel services, guest comment survey,
“where to find me”, safety handbook, and other information.
 It is placed on top of the dresser table or nite table.
 House rules for guests may be placed inside the guest folder or
posted at the back of the door.
 The safety manual containing safety measures during an
emergency can be placed inside the folder or on the drawer.
13. Room service menu-maybe placed on top of the nite table or the
coffee table or inserted into the guest’s folder.
14. Service tray with thermo jug filled with cold water; 2 glasses with
cover
15. Telephone with In-House telephone directory placed on top of the
nite table.
16. Evacuation route/Fire exit directional signs usually posted at the
back of the entrance door
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17. Garbage can, underlined with plastic liner
18. Laundry bag with Pressing/Laundry List
The bag is folded and neatly placed inside the drawer of the dresser,
together with the laundry list.
19. Shoehorn and shoe cloth – placed inside the closet
20. Safety deposit box. For keeping guests’ valuables inside the rom. It
is usually placed inside the closet.
B. Bathroom Amenities
1. Bathroom Linen
Bath towel 25”x54” – 500 grams
Hand towel 18”x33” – 150 grams
Face towel 13”x13” – 60 grams
Or wash cloth
2 towels per room
1 towel per occupant
2. Bath mat – 20”x30” – 450 grams
To be hanged on the side of the bath tub (if there is any)
3. Toilet tissue – rolled into the tissue dispenser inside the bathroom
4. Amenity Basket or Tray containing:
Hair shampoo and conditioner, lotion, morning kit, shower cap,
soap, body scrub, bubble bath if a bath tub is installed
5. Sanitary bag
In the sanitary bag holder (bathroom)
6. Shower curtain
C. Luxury Amenities
1. Bath tub – usually installed for deluxe and superior rooms.
2. DVD player
3. Bath robe in a bathrobe tray
4. Water heater with 2 cups and saucer, teaspoon and sachet of coffee,
tea, creamer and sugar and 2 bottles of mineral water
5. Refrigerator
Mini bar items like bottled and canned drinks, chocolates, etc. are
placed inside.
6. Sofa set
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7. Recliners
8. Hair dryer for ladies, shaver for men.
Shaving kit contains shaver and shaving cream placed in the
amenity tray or amenity basket
9. Additional amenities for the amenity basket
 Slipper inside closet
 Sewing kit
 Morning Kit (small package of toothbrush and toothpaste)
 Comb sealed/wrapped in plastic
10. Facial Tissue
Inside the dispenser if any
11. Kitchenette with microwave, coffee maker and a set of cutleries,
plates and glasses

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SELF-CHECK 2.2-10
A. Enumeration:
Direction: List down the items asked and write answers on your
answer sheet.
1. Give at least 5 amenities found in each of the following area:
1.1 Bathroom
1.2 Bedroom
1.3 Other luxury items or amenities

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C. Identification:
I. Bathroom Amenities
1. Bathroom Linen
Bath towel 25” x 54” – 500 grams
Hand towel 18” x 33” – 150 grams
Face towel 13” x 13” – 60 grams
Or wash cloth
2 towels per room
1 towel per occupant
2. Bath mat – 20” x 30” – 450 grams
To be hanged on the side of the bath tub (if there is any)
3. Toilet tissue – rolled into the tissue dispenser inside the
bathroom
4. Amenity Basket or Tray containing:
Hair shampoo and conditioner, lotion, morning kit, shower cap,
soap, body scrub, bubble bath if a bath tub is installed
5. Sanitary bag
In the sanitary bag holder (bathroom)
6. Shower curtain
II. Bedroom Amenities
1. DND (Do not disturb) sign placed at the door knob
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2. Make Up sign placed at the door knob
3. Closet with at least 4-6 hangers inside
4. Beds
o Single bed – 36 inches x 75 inches
o Double bed – 54inches x 75 inches
o Queen bed – 60 inches x 80 inches
o King bed – 78 inches x 80 inches
o Roll away bed – installed for an extra occupant in the
room
5. Bed linen
o Bed skirting-placed in the box spring (if the bed has a box
spring)
o Bed pad-placed on top of the mattress as protection
against stains
o Bed cover (maybe a comforter or duvet)-placed on top of
the finished bed
o Flat sheets-the size must fit the size of the bed
o Pillow with a pillow slip and a pillow case. One pillow per
occupant.
6. Luggage rack-it may be placed at the foot of the bed
7. Dresser table with vanity mirror and a dresser chair-placed
inside the bedroom
8. TV set-for guests entertainment and relaxation
9. Wall lamp-posted on the wall
10. Nite table with nite table lamp-placed it beside or in-between
the 2 beds. On top of the table is telephone, in house phone
directory, room service menu; under the table is a safety and
security booklet and bible
11. Coffee table with at least 2 chairs
12. Guest folder or compendium-contains envelope, stationary, ball
pen, post card, directory of hotel services, guest comment
survey, “where to find me”, safety handbook, and other
information.
o It is placed on top of the dresser table or nite table.
o House rules for guests may be placed inside the guest
folder or posted at the back of the door.

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o The safety manual containing safety measures during an
emergency can be placed inside the folder or on the
drawer.
13. Room service menu-maybe placed on top of the nite table or
the coffee table or inserted into the guest’s folder.
14. Service tray with thermo jug filled with cold water; 2 glasses
with cover
15. Telephone with In-House telephone directory placed on top of
the nite table.
16. Evacuation route/Fire exit directional signs usually posted at
the back of the entrance door
17. Garbage can, underlined with plastic liner
18. Laundry bag with Pressing/Laundry List
The bag is folded and neatly placed inside the drawer of the
dresser, together with the laundry list.
19. Shoe horn and shoe cloth – placed inside the closet
20. Safety deposit box. For keeping guests’ valuables inside the
rom. It is usually placed inside the closet.
III. Luxury Amenities
1. Bath tub – usually installed for deluxe and superior rooms.
2. DVD player
3. Bath robe in a bathrobe tray
4. Water heater with 2 cups and saucer, teaspoon and sachet of
coffee, tea, creamer and sugar and 2 bottles of mineral water
5. Refrigerator
Mini bar items like bottled and canned drinks, chocolates, etc.
are placed inside.
6. Sofa set
7. Recliners
8. Hair dryer for ladies, shaver for men.
Shaving kit contains shaver and shaving cream placed in the
amenity tray or amenity basket
9. Additional amenities for the amenity basket
 Slipper inside closet
 Sewing kit

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 Morning Kit (small package of toothbrush & toothpaste)
 Comb sealed/wrapped in plastic
10. Facial Tissue
Inside the dispenser if any
11. Kitchenette with microwave, coffee maker and a set of cutleries,
plates and glasses

Room Status Report Form
Learning Objective:
1. correctly and completely fill-up the Room Status Report Form.
Housekeeping Report
The Housekeeping Report is used in conjunction with the Front Office
Room Status Information to check and confirm the most current status of
all hotel guest rooms.
Leon Ganzon Polytechnic College Mini-Hotel
ROOM STATUS REPORT
Floor/Area: ______________________ Assigned Supervisor: ____________________
Date: ____________________________
Room/
Cottage Room Status Remarks
No.
AM PM

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Reported by:
_________________________
Name and Signature
Inspected by:
__________________________
Name and Signature
Note: For the remarks portion, write down any noted defect in the room like
leaking faucet, etc. Also indicate if room is double locked, with DND sign, guest is
sick, etc.
TASK SHEET 2.2-11

Title: Filling Up of Room Status Report Form
Performance Objective: Given a Room Status Report Form and ball pen, you
should be able to correctly fill-up all the
information required for.
Supplies/Materials : Room Status Report Form, ball pen
Equipment :None
Steps/Procedure:
1. Fill in the following information correctly and completely:
 Floor/Area
 Name of the supervisor assigned in the area
 Date the report is made
 Room/cottage number
 Room status in the A.M. and/or P.M., and
 Remarks
2. Indicate the complete name and signature of the reporter and the
inspector.
Assessment Method:

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Cleaning and preparing rooms 100 of
for incoming guests Developed by: Revision # 00 220
Shiera Y. Regalado

CRITERIA
YES NO
Did you…
1. filled in the following information correctly and
completely?
1.1 Floor/Area
1.2 Name of the supervisor assigned in the area
1.3 Date the report is made
1.4 Room/cottage number
1.5 Room status in the A.M. and/or P.M., and
1.6 Remarks
2. indicated the complete name and signature of the
reporter and the inspector?

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Losses and Damages Report Form
Learning Objective:
1. correctly and completely fill-up Losses and Damages Report Form.
Losses and Damages Report – used to report losses and damages to

room amenities in guestrooms. The cost of said losses is billed to the
account of the guest. This report should reach the Front Desk
Clerk/Cashier upon check out of guest. If possible no guest will be allowed
to go out of the hotel until he is cleared of possible losses in the room.

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LGPC Mini-Hotel
LOSSES AND DAMAGES REPORT
Date: ______________________
To : Front Office Cashier/Desk Clerk
From : Rooms Keeping/Housekeeping Department
Room No.: _______________________________________________________________
Lost : ______________________________________________________________
Damages : _______________________________________________________________
Description of the item/s:
Cost: __________________________________
Reported by: ___________________________

Name and Signature
TASK SHEET 2.2-12

Title: Filling Up of Losses and Damages Report Form
Performance Objective: Given a Losses and Damages Report Form and ball
pen, you should be able to correctly and completely
fill-up all the information required for.
Supplies/Materials : Losses and Damages Report Form, ball pen
Equipment : None
Steps/Procedure:
 Date the report was made
 Room number

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 Lost item(s)
 Damages item(s)
 Description of the item(s)
 Cost of the item(s) lost and/or damage
2. Indicate the complete name and signature of the reporter who made
the report
Assessment Method:

CRITERIA
YES NO
Did you…
completely?
1.1 Date the report was made
1.2 Room number
1.3 Lost item(s)
1.4 Damages item(s)
1.5 Description of the item(s)
1.6 Cost of the item(s) lost and/or damage

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2. indicated the complete name and signature of the
reporter?

Key Endorsement Form
Learning Objective:
1. correctly and completely fill-up Key Endorsement Form.
Key Endorsement Form – for control purposes, this form is used to

record the return and turnover of keys from one shift to another.
LGPC Mini-Hotel
Key Endorsement Form
Room
Date RECEIVING (RETURNING)
No. RELEASING

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Time Endorser Endorsee Time Endorser Endorsee
TASK SHEET 2.2-13

Title: Filling Up of Key Endorsement Form
Performance Objective: Given a Key Endorsement Form, you should be

able to correctly and completely fill-up all the
Supplies/Materials :Key Endorsement Form, ball pen
Equipment :None
Steps/Procedure:
1.2 for releasing:
o time
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o endorser
o endorsee
1.3 for receiving
o time
o endorser
o endorsee
Assessment Method:

CRITERIA
YES NO
Did you…
completely?
1.1 Date the report was made
1.2 for releasing:
o time
o endorser
o endorsee
1.3 for releasing:
o time

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o endorser
o endorsee

Where Are You Form
Learning Objective:
1. correctly and completely fill-up the Where Are You Form.
Housekeeping Forms and Checklist

1. “Where are You Form – to be used by guest to indicate his
whereabouts so that in case someone comes or calls to locate him,
the Front Desk can locate him.
LGPC Mini-Hotel
Where are You?
Date: ____________________________________________________________

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I will be at: ________________________________________________________
From ____________ AM./PM to _____________ AM/PM
Comments/message
Name of Guest: ___________________________________________________

Room No.: ________________________________________________________
Signature of the Guest: _______________________________________

(Please leave this Form at the Reception counter)
TASK SHEET 2.2-14

Title: Filling Up of Where Are You Form
Performance Objective: Given a Where Are You Form, you should be able to
correctly and completely fill-up all the information
required for.
Supplies/Materials : Where Are You Form, ball pen
Equipment :None
Steps/Procedure:
1.2 I will be at
1.3 From what time to what time
1.4 Identify if A.M. or P.M.
1.5 Comments
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1.6 Name of guest
1.7 Room number
1.8 Signature of the guest
Assessment Method:

CRITERIA
YES NO
Did you…
completely?
1.2 I will be at
1.1 From what time to what time
1.2 Identify if A.M. or P.M.
1.3 Comments
1.4 Name of guest
1.5 Room number
1.6 Signature of the guest

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Customer’s Feedback Form
Learning Objective:
1. correctly and completely fill-up the Customer’s Feedback Form.
Customer’s Feedback Form – is designed as a tool for gathering

guest comments and feedback on the room facilities and services so that the
hotel can make necessary improvements.
LGPC Mini-Hotel
GUEST’S COMMENTS FORM
To help us maintain our rooms in the best possible condition please comment
on the little things that are out of order may have been overlooked by the
Housekeeping or maintenance Department.
Date: _________________ Room No.: __________________

Time: _________________

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Comments
_______________________________________________________________________
_______________________________________________________________________
Please leave this in your room for pickup of room attendants or directly at the
Duty Manager’s Desk if you want prompt action.
Thank you for your cooperation.
TASK SHEET 2.2-15

Title: Filling Up of Guest’s Comments Form
Performance Objective: Given a Guest’s Comments Form and ball pen, you
should be able to correctly and completely fill-up all
the information required for.
Supplies/Materials :Guest’s Comments Form, ball pen
Equipment :None
Steps/Procedure:
1.2 Time
1.3 Room number
1.4 Comments

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Assessment Method:

CRITERIA
YES NO
Did you…
1. filled in the following information correctly and completely?
1.2 Time
1.3 Room number
1.4 Comments

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Housekeeping Reports, Checklists Formand
Acknowledgement Receipt
Learning Objective:
1. correctly and completely fill-up the Acknowledgement Receipt
Form.
Housekeeping Reports, Checklists and Form Acknowledgement

Receipt – This form is designed as a control tool whereby the guest is made
to acknowledge room supplies and mini bar items installed in his room.
Without this form, the guest may deny the count or his consumption, giving
room for argument and misunderstanding.
LGPC Mini-Hotel

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ACKNOWLEDGMENT RECEIPT
GUESTROOM ITEMS AND MINI-BAR ITEMS
Guest’s Name: _________________________ Room No.: ___________________
Arrival Date: ___________________________ Departure Date: ____________________
Check-In by Room Boy: ________________ Check-Out by Room Boy: ___________
Check-In Time: _________________________ Check-Out Time:____________________
Dear Guest:
Listed below are the following guestroom items and mini-bar items inside your room.
Please counter check with the room boy. Upon check-out, may we request you to
advise our Desk Clerk of your check-out time so that we can prepare your bill earlier
and the room boy can check your guestroom items and Mini-bar items.
Thank You for your cooperation.
Guestroom Items Mini-Bar Items

Check-In Check out Check-In Check out
Quantity Quantity
Bed Cover _________ _________ SMB _________ _________
Bed Sheet _________ _________ Coke _________ _________
Bath Towel _________ _________ Mineral water _________ _________
Others: _________ _________ Others:_________ _________
_____________________ ___________________________
Guest’s Signature Name and signature-Front Desk Officer

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TASK SHEET NO. 2.2-16
Title: Filling Up of Acknowledgment Receipt – Guest’s
Room and Mini-Bar Items Form
Performance Objective: Given an Acknowledgment Receipt – Guest’s Room
and Bar Items Form and ball pen, you should be
able to correctly and completely fill-up all the
Supplies/Materials: Acknowledgment Receipt – Guest’s Room and Bar Items
Form, ball pen
Equipment :None
Steps/Procedure:
1.1 Guest name
1.2 Arrival date
1.3 Room number
1.4 Departure date
1.5 Check-in by room boy
1.6 Check-out by room boy
1.7 Check-in time
1.8 Check-out time
1.9 For guestroom items: quantity when check-in and quantity when
check-out
1.10 For mini-bar items: quantity when check-in and quantity when
check-out
1.11 Guest’s signature
1.12 Name and signature of front desk officer
Assessment Method:

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CRITERIA
YES NO
Did you…
1.1 filled in the following information correctly and
completely?
1.1 Guest’s name
1.2 Arrival date
1.3 Room number
1.4 Departure date
1.5 Check-in by room boy
1.6 Check-out by room boy
1.7 Check-in time
1.8 Check-out time
1.9 For guestroom items: quantity when check-in and
quantity when check-out
1.10 Guest’s signature
1.11 Name and signature of front desk officer

Inspection Checklist – Rooms Maintenance Form

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Learning Objective:
1. correctly and completely fill-up the Inspection Checklist-Rooms
Maintenance Form.
LGPC MINI-HOTEL
Inspection Checklist – Rooms Maintenance
Assigned Room Attendant: ___________________________ Date: _____________

For the rating, use the code
A if Acceptable (meets standard)
U if Unacceptable (below standard)
NA if Not Applicable
O Not Accomplished
CONDITION
(RATING)
AREAS STANDARDS
Room Number
1. Room  Door walls and knob polished and dust free
Entrance
2. Flooring  Vacuumed and dust free
 Carpeted areas are vacuumed and
shampooed
 All spots are removed
 Stripped thoroughly
 Applied with thin, smooth floor finish
3. Ceiling  Free of dirt and cobwebs
4. Furniture  Dusted; all surfaces are free of dirt and
& Fixtures spots
 Installed in their proper location
5. Dresser  Mirror is well polished- no visible streaks,
spots
 Thoroughly Dusted – all surfaces are free of
dirt and spots.

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6. Walls  Thoroughly Dusted – free of dirt/spots or
marks
 All corners & surfaces are free of dirt
 Wall frames – dusted and hanged properly,
at eye level
7. Windows  Thoroughly dusted – free of dirt, smudges or
water marks
 Frames, corners, channels free of dirt
8. Waste  Waste can is underlined with plastic.
baskets
 All trash and waste are disposed of.
 Waste containers are thoroughly cleaned
and wiped dry
9. Bed  Properly made up with linen that are well
stretched and mitered
 Linen is replenished with fresh ones
Other Observations:
TASK SHEET 2.2-17

Title: Filling Up of Inspection Checklist-Room
Maintenance Form

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Performance Objective: Given an Inspection Checklist-Room Maintenance
Form and ball pen, you should be able to correctly and
completely fill-up all the information required for.
Supplies/Materials :Inspection Checklist-Room Maintenance
Form, ball pen
Equipment : None
Steps/Procedure:
1.1 Assigned room attendant and the date
1.2 Date
1.3 Room number
2. Rate all standard
Assessment Method:

CRITERIA YES NO

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Did you…
completely?
1.1 Assigned room attendant and the date
1.2 Date
1.3 Room number
1.4 Rate all standard
Learning Outcome No. 3

Make-Up Beds

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Contents:
1. The bed
2. Purpose and procedures for room check
3. Procedures for room checking
4. Stripping off
5. Bed making
1. Beds and matrices are stripped, pillows and linen are checked for
stains and damage and rooms are checked whether guests left any
valuables.
2. Items with stains are immediately segregated and forwarded to the
laundry department
3. Bed linens are replaced in accordance with establishment
standards and procedures.
Assessment Methods:
Learning Outcome No. 3
Make Up Beds
Learning Activities Specific Instructions

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1. Read Information Sheet 2.3-1 On If done reading the Information Sheet
The Bed 2.3-1, proceed to Self-Check 2.3-1.
2. Answer Self-Check 2.3-1 Compare answers with the Self-Check

answer key 2.3-1.
if you got a perfect score, proceed to
learning activity step 3.
3. Read Information Sheet 2.3-2 on If done reading the Information Sheet
Purpose And Procedures For Room 2.3-2, proceed to Self-Check 2.3-2.
Check
4. Answer Self-Check 2.3-2 Compare answers with the Self-Check

answer key 2.3-2.
If you got a perfect score, proceed to
5.Perform Task Sheet 2.3-2 on Purpose Compare your performance with the
and procedures For Room Check PERFORMANCE CRITERIA CHECKLIST
6. Read Information Sheet 2.3-3 on If done reading the Information Sheet
Procedures For Room Checking 2.3-3, proceed to answer Self-Check 2.3-
3.
7.Answer Self-Check 2.3-3 Compare answers with the Self-Check
answer key 2.3-3.
8.Perform Task Sheet 2.3-3 on Compare your performance with the
Procedures For Room Checking PERFORMANCE CRITERIA CHECKLIST
9.Read Information Sheet 2.3-4 on If done reading the Information Sheet
Stripping off 2.3-4, proceed to answer Self-Check
2.3-4.

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10.Answer Self-Check 2.3-4 Compare answers with the Self-Check
answer key 2.3-4.
12.Perform Task Sheet 2.3-4 on Compare your performance with the

Stripping off PERFORMANCE CRITERIA CHECKLIST
achieved before proceeding Information
Sheet 2.3-5.
11.Read Information Sheet 2.3-5 on Bed If done reading the Information Sheet
making no. 2.3-5, proceed to Practical Work
Area and perform Task Sheet no. 2.3-5.
12.Perform Task Sheet 2.3-5 on Bed Compare your performance with the
making PERFORMANCE CRITERIA CHECKLIST
achieved before proceeding to Learning
Outcome 4.

The Bed

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1. identify beds according to its size.
2. know the DO’s and DON’Ts of bed making.
3. identify and memorize the materials needed in making bed.
Bedding, mattress and pillows are the basic of the primary product
that the hotel has to sell, so they show all the very best the institution can
offer.
The Bed
 Most mattresses today in the hospitality industry are the
innerspring variety but construction differ widely, as do their cost,
comfort and longevity.
 Mattress is rotated every quarter or depending on the hotel
standard to ensure longevity and even surfaces on all sides.
 Box spring serves as shock absorber. They cushion the weight and
sleep movements of the sleeper.
 The bed frame is either metal or solid wood and provides the box
spring and mattress with a platform or box on which to rest.
 Ball casters are attached at the bottom of the frame for easy
movement when servicing a guest room.
Beds are Classified According to its Size:
1. Single bed – 36”x 75”
2. Double bed – 54” x 75”
3. King bed – 78” x 80”
Color Harmony
Color harmony is used to describe which colours go well together to
create a decorative space that is appealing to the eye.
Benefits of Color Harmony
Colour harmony can serve to balance the mood, especially in
instances where one colour is bolder or more energetic, and the other is
calmer and quieter, For instance, shades of red promote excitement and
movement while green hues represent growth and renewal.
Do’s and Don’ts in Bed making
 Mattress should be rotated depending on the schedule given by the
property.

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 Work at the central bottom part of the bed (foot of the bed) to
ensure balance distribution of linens on both sides.
 Strip off linens from bed one by one.
 Wear a proper uniform. It includes wearing hair tied at the back.
 Do check if linens are fit for use – no stains and tear.
 Ensure tags are foot of the bed.
 Never let the linens touch the floor.
 Never bend. Do squat or sit. Bending is hazardous to your back.
 Bend your knee and not on the back, nor on the waist to prevent
back injury
 Don’t carry the mattress.
 Avoid wearing too much jewellery when working.
 Never lean on the bed once linens are placed.
Bedding
Bedding encompasses all materials used in the making of a bed. This
includes sheets, blankets, pillows, bed cover/bedspread, valence or bed skirt,
and bed pad.
You will need the following to make a bed measuring 36” x 75”.
 3 flat sheets – with the same sizes and can be laid interchangeably
with one another.
 1 standard pillow 20” x 26” – can sometimes be filled up with
cotton and feather among others depending on the hotel standard.
 1 standard pillow case, 20” x 30”- used to cover the pillow for a
more beautiful effect.
 1 woollen blanket – serves as insulator to give warmth the body.
 1 mattress cover or bed pad – used to protect the mattress from
stains.
 1 bed cover or bedspread – used to protect the sheets from dust
 1 bed skirt – for decorative purpose used to cover the box spring;
sometimes called valence
SELF-CHECK 2.3-1
A. ENUMERATION:
1–7 List down the linens used in bed making
B. ESSAY:
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1. What is the proper bending and fitting position during bed make-
up?
A. ENUMERATION:
1–7
 3 flat sheets with the same sizes,

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 1 standard pillow 20”x26”,
 1 standard pillow case 20”x30”,
 1 woollen blanket,
 1 mattress cover or bed pad,
 1 bed cover or bedspread and
 1 bed skirt.
B. ESSAY:
1. Bend your knee and not on the back, nor on the waist to prevent
back injury.

Purpose and Procedures for Room Check
1. enumerate the purposes of room checking.
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2. enumerate the procedures for room checking with a Do Not Disturb
(DND) sign.
3. perform room checking with a Do Not Disturb (DND) sign.
Conducting a Room Check and Its Purpose

Every morning, the floor/area supervisor, together with the room
attendant assigned in the area shall perform a routing room check in every
guestroom purposely to check:
 If the room is still occupied;
 If the beds in the guestrooms were slept on;
 If there are unregistered joiners who occupied the room;
 If the guest is out and the room is ready for make-up;
 If the guest has soiled clothes for laundry;
 If the guest is in good condition-neither sick nor high in drugs, etc.
Room check must be done with caution and tact. Some guests get
very irritated when someone gets into their room, especially in the morning
when they are still sleeping or just woke up from sleep.
Procedures for Room Check
B. If the room is with Do not Disturb (DND)Sign
1. Look for DND sign on the door knob and do not knock if the
sign is on.
2. Call the guest through the phone in the afternoon. Once he/she
responds, identify yourself and apologize for the disturbance.
Tell him/her that you just want to know if he/she wants her
room to be serviced.
“Good afternoon Mr./Ms. _____________ . This is ______ from
Housekeeping. I’m sorry for disturbing you. I just want to know if
you want your room to be made up.”
e. If the guest is not yet ready for the service, ask when he wants
the service done.`
“Would you like us to do the make up later? At what time
sir/ma’am?”
3. Jot down the exact time of request in the productivity report. If it
is beyond your duty hours, endorse the request to the next shift.
Use the logbook.
Note: Before 12:00 noon that the room is still “DND” call the attention
of your supervisor.
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SELF-CHECK 2.3-2
A. ENUMERATION:
Directions: List down what are being asked and write answers on your
answer sheet.
1. Steps in checking room with a Do Not Disturb (DND) sign.

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A. ENUMERATION:
1. If the room is with Do Not Disturb (DND) Sign
 Do not knock if the sign is on
 Call the guest through the telephone at 12:00 noon. Once she
responds, identify yourself and apologize for the disturbance.
Tell him that you just want to know if he wants her room to be
serviced.
 If the guest is not yet ready for the service, ask when he wants
the service to be done.

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 Jot down the exact time of request.
TASK SHEET 2.3-2

Title: Check Room with Do Not Disturb (DND) Sign
Performance Objective: Given supplies/materials and equipment for checking

room you should be able to perform room checking for
room with DND sign on it.
Supplies/Materials :DND sign, guest room with amenities
Equipment : None
Steps/Procedure:
A. If the room is with DND sign (stands for Do not Disturb)
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1. Look for DND sign on the door knob and do not knock if the sign is
on.
2. Call the guest through the phone in the afternoon. Once he/she
responds, identify yourself and apologize for the disturbance. Tell
him/her that you just want to know if he/she wants her room to be
serviced.
3. If the guest is not yet ready for the service, ask when he wants the
service done.
4. Jot down the exact time of request in the productivity report. If it is
beyond your duty hours, endorse the request to the next shift. Use
the logbook.
Assessment Method:

CRITERIA
YES NO
Did you…
1. looked for DND sign on the door knob and do not knock if
the sign is on?
2. called the guest through the phone in the afternoon? Once
he/she responds, identified yourself and apologized for
the disturbance. Told him/her that you just wanted to
know if he/she wants her room to be serviced?

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3. asked if the guest is not yet ready for the service, when he
wants the service done?

Procedures for Room Checking
1. enumerate procedures of a room checking a DND sign and no
guest inside.
2. perform room checking a DND sign and no guest inside.
Procedures for Room Check

A. Rooms with a DND sign and No Guest Inside:

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1. Knock twice gently on the door by using your knuckles or by
activating the doorbell (whichever is used). Do not use your room
keys or sharp object when knocking as they can create loud,
irritating sound. Announce “Housekeeping”. If no one answers,
knock again 3 times.
Give allowance of few seconds in between knocks until the guest
responds. If still no one answers, leave the room.
2. Call the guest in the afternoon and if there is no answer, gently
open the room to check the room status.
3. Submit one copy of the room status report to your supervisor who
will endorse the report to the front desk. The desk clerks will
counter check the actual room status against those stated in the
room status bulletin of the front desk.
SELF-CHECK 2.3-3
A. ENUMERATION:
Directions: List down what is being asked on your answer sheet.
1. Steps in checking room with a DND sign and the guest is out.

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A. ENUMERATION:
If the room is without DND sign and there is no guest inside
2. Call the guest in the afternoon and if there is no answer, gently
open the room to check the room status.

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TASK SHEET 2.3-3

Title: Check Room Without Do Not Disturb (DND) Sign and
with No Guest Inside
Performance Objective: Given supplies/materials and equipment for checking
room you should be able to perform room checking for
room without Do Not Disturb (DND) sign and with no
guest inside.
Supplies/Materials :guest room with amenities
Equipment : None
Steps/Procedure:
A. Check Room Without Do Not Disturb (DND) Sign and with No Guest
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Inside
2. Call the guest in the afternoon and if there is no answer, gently open
the room to check the room status.
Assessment Method:

CRITERIA
YES NO
Did you…
1. knocked twice gently on the door by using your knuckles or
by activating the doorbell (whichever is used). Do not use
your room keys or sharp object when knocking as they can
create loud, irritating sound. Announce “Housekeeping”. If
no one answers, knock again 3 times?
Give allowance of few seconds in between knocks until
the guest responds. If still no one answers, leave the room.

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2. called the guest in the afternoon and if there is no answer,
gently open the room to check the room status?
3. submitted one copy of the room status report to your
supervisor who will endorse the report to the front desk.
The desk clerks will counter check the actual room status
against those stated in the room status bulletin of the front
desk?

Stripping Off
Learning Objective:
1. strip off soiled linens
Stripping Off Soiled Linen

1. Wear gloves, pick up the first bed sheet at the head side of the bed.
2. Pull it up together with the other sheets.
3. Then, pick and shake each sheet for possibly left valuables behind
in the bed.

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4. Put together in first bed sheets and bring it on the back canvass of
the trolley.
TASK SHEET 2.3-4

Title: Stripping Off Soiled Linens
Performance Objective: Given gloves, bed and linens, canvass and trolleys you
should be able to strip off linen.
Supplies/Materials : None
Equipment : Gloves, bed, linens, canvass and trolley

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Steps/Procedure:
1. Wear gloves, pick up the first bed sheet at the head side of the bed.
2. Pull it up together with the other sheets.
3. Then, pick and shake each sheet for possibly left valuables behind in
the bed.
4. Put together in first bed sheets and bring it on the back canvass of the
trolley.
Assessment Method:
Trainee’s Name: ______________________________ Date: ______________

CRITERIA
YES NO
Did you…
1. wore gloves, picked up the first bed sheet at the
head side of the bed?
2. pulled it up together with the other sheets?
3. picked and shoke each sheet for possibly left

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valuables behind in the bed?
4. put together in first bed sheets and bring it on the
back canvass of the trolley?

Bed Making
Learning Objective:
1. make-up bed
Steps and Procedures in Bed Making

1. Gather the needed supplies and place them in your cart.
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Sizes of bed sheet should always be longer than the bed (almost
touching the floor on all sides) so that it will be conveniently tucked-
in under the mattress.
2. If a bed skirt is used and it is already soiled, replaced it with a
fresh one.
3. Lay down the bed pad on the bed. Place it on top of the mattress.
Keep it smooth-flat over the bed. Secure it by tucking-in the garter
on the corners.
4. From the head side, lay down the first flat sheet on top of the bed
pad, with the right side up.
“If the bottom sheet is fitted, simply slip the corner pockets onto the
ends of the bed.”
5. Tuck-in the undersides of the sheet then miter all corners in such
a way that the sheet tightly covers the mattress.
6. Place the second bed sheet on top of the first flat sheet, with the
wrong side up. Smoothen over the leave the edges hanging on the
sides.
7. Lay down the blanket on top of the second bed sheet. Let it hang
on the sides.
“The top corner, (head portion) must be 8-10 inches away from the
head corner of the bed.
8. Place another flat sheet on top of the blanket with the right side up.
Stretch top corners towards the edge of the head side of the bed.
9. From the head side, fold and tuck in the edges of the last sheet
about 8-10 inches from the top edge, same level as the blanket.
“You have an option to fold one corner in a triangular position, ready
for turn down.
10. Tuck in the edges of the 2nd sheet; blanket and 3rd sheet altogether
underneath the head end of the mattress.
11. Miter all corners and tightly secure them into the mattress.
a. From the corner, pick up the side hem and pull it towards you.
Lift it, forming a sharp triangle.
b. Using the palm of your other hand, smoothen the hanging part
and press it against the mattress.
c. Tuck in the creased triangle under the mattress. Repeat the
slant on the other side of the head end.
12. Smoothen to make a net appearance.

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13. Lay down the bed cover on top of the finished bed. Spread the
cover till it covers the whole bed with edges hanging on the sides.
14. Place the pillow inside a pillow case and lay it on the head side of
the bed. Bring the corners of the cover from the head side and
fold/tuck them to cover the pillow.
15. Smooth over the bed to make a nice presentation.
TASK SHEET 2.3-5

Title: Stripping Off Soiled Linens
Performance Objective: Given gloves, bed and linens, canvass and trolleys you
should be able to strip off linen.
Supplies/Materials : None
Equipment : Gloves, bed, linens, canvass and trolley

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Steps/Procedure:
1. Gather the needed supplies and place them in your cart.
Sizes of bed sheet should always be longer than the bed (almost touching
the floor on all sides) so that it will be conveniently tucked-in under the
mattress.
2. If a bed skirt is used and it is already soiled, replaced it with a fresh
one.
3. Lay down the bed pad on the bed. Place it on top of the mattress. Keep
it smooth-flat over the bed. Secure it by tucking-in the garter on the
corners.
4. From the head side, lay down the first flat sheet on top of the bed pad,
with the right side up.
“If the bottom sheet is fitted, simply slip the corner pockets onto the ends
of the bed.”
5. Tuck-in the undersides of the sheet then miter all corners in such a way
that the sheet tightly covers the mattress.
6. Place the second bed sheet on top of the first flat sheet, with the wrong
side up. Smoothen over the leave the edges hanging on the sides.
7. Lay down the blanket on top of the second bed sheet. Let it hang on the
sides.
“The top corner, (head portion) must be 8-10 inches away from the head
corner of the bed.
8. Place another flat sheet on top of the blanket with the right side up.
Stretch top corners towards the edge of the head side of the bed.
9. From the head side, fold and tuck in the edges of the last sheet about
8-10 inches from the top edge, same level as the blanket.
“You have an option to fold one corner in a triangular position, ready for
turn down.
10. Tuck in the edges of the 2nd sheet; blanket and 3rd sheet altogether
underneath the head end of the mattress.
11. Miter all corners and tightly secure them into the mattress.
a. From the corner, pick up the side hem and pull it towards you. Lift
it, forming a sharp triangle.
b. Using the palm of your other hand, smoothen the hanging part and
press it against the mattress.
c. Tuck in the creased triangle under the mattress. Repeat the slant on
the other side of the head end.

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12. Smoothen to make a net appearance.
13. Lay down the bed cover on top of the finished bed. Spread the cover till
it covers the whole bed with edges hanging on the sides.
14. Place the pillow inside a pillow case and lay it on the head side of the
bed. Bring the corners of the cover from the head side and fold/tuck
them to cover the pillow.
15. Smooth over the bed to make a nice presentation.
Assessment Method:

CRITERIA
YES NO
Did you…
1. gathered the needed supplies and place them in
your cart?
Sizes of bed sheet should always be longer than
the bed (almost touching the floor on all sides) so
that it will be conveniently tucked-in under the

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mattress.
2. replaced with a fresh one if a bed skirt is used and it
is already soiled?
3. layed down the bed pad on the bed. Place it on top
of the mattress. Keep it smooth-flat over the bed.
Secure it by tucking-in the garter on the corners?
4. from the head side, layed down the first flat sheet on
top of the bed pad, with the right side up?
“If the bottom sheet is fitted, simply slip the
corner pockets onto the ends of the bed.”
5. tucked-in the undersides of the sheet then miter all
corners in such a way that the sheet tightly covers
the mattress?
6. placed the second bed sheet on top of the first flat
sheet, with the wrong side up. Smoothen over the
leave the edges hanging on the sides?
7. layed down the blanket on top of the second bed
sheet. Let it hang on the sides?
“The top corner, (head portion) must be 8-10
inches away from the head corner of the bed.”
8. placed another flat sheet on top of the blanket with
the right side up. Stretch top corners towards the
edge of the head side of the bed?
9. from the head side, folded and tucked in the edges
of the last sheet about 8-10 inches from the top
edge, same level as the blanket?
“You have an option to fold one corner in a
triangular position, ready for turn down.”
10. tucked in the edges of the 2nd sheet; blanket
and 3rd sheet altogether underneath the head
end of the mattress?
11. mitered all corners and tightly secure them
into the mattress?
a. From the corner, pick up the side hem and
pull it towards you. Lift it, forming a sharp
triangle.
b. Using the palm of your other hand,
smoothen the hanging part and press it

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against the mattress.
c. Tuck in the creased triangle under the
mattress. Repeat the slant on the other side
of the head end.
12. smoothened to make a net appearance?
13. layed down the bed cover on top of the finished
bed. Spread the cover till it covers the whole
bed with edges hanging on the sides?
14. placed the pillow inside a pillow case and lay it
on the head side of the bed. Bring the corners
of the cover from the head side and fold/tuck
them to cover the pillow?
15. smoothened over the bed to make a nice
presentation?

Learning Outcome 4
Clean and clear rooms
Contents:
1. Proper cleaning of carpeted stairs
2. Cleaning wooden stairs
3. Cleaning storage room
4. Cleaning laundry room
5. Identify Pests and applying proper control
6. Procedures in mixing sanitizing agents
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7. Safe keeping of materials and equipment
1. Rooms are cleaned in correct order and with minimum disruption
2. All furniture, fixtures and fittings are cleaned and checked in
accordance with establishment procedures and hygiene/safety
guidelines
3. Room supplies are checked, replenished or replaced in accordance
with establishment standards
4. Pests are promptly identified and appropriate action is taken in
accordance with safety and establishment procedures
5. Rooms are checked for any defects and are accurately reported in
accordance with establishment procedures
6. Damaged items are recorded in accordance with establishment
procedures
7. Any unusual or suspicious person, item or occurrence is promptly
reported in accordance with establishment procedures
8. Guest’s belongings left in vacated rooms are collected and stored in
accordance with lost and found establishment procedures
Assessment Methods:
 Practical demonstration
Learning Outcome 4
Clean and clear rooms

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1. Read information Sheet 2.4-1 on Read and understand the
Proper cleaning of carpeted stairs information sheet and answer self-
check 2.4-1
2. Answer Self-Check 2.4-1 Compare answer using the answer

key.
3. Perform Job Sheet 2.4-1 Evaluate your own work using the
performance criteria checklist 2.4-1
Keep a copy of your work for the

next activities
4. Read Information Sheet 2.4-2 on Read and understand the

Cleaning wooden stairs information sheet and answer self-
check 2.4-2

key.

next activities

Cleaning storage room information sheet and answer self-
check 2.4-3

key.

next activities

Cleaning laundry room information sheet and answer self-
check 2.4-4

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key.

next activities

Identify pests and applying proper information sheet and answer self-
control check 2.4-5

key.

Procedures in mixing sanitizing information sheet and answer self-
agents check 2.4-6

key.

next activities

Safekeeping of materials and information sheet and answer self-
equipment check 2.4-7

key.

next activities

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Proper Cleaning of Carpeted Stairs
Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able:
1. Follow the procedure in vacuuming carpeted stairs
2. Observe safety in vacuuming carpeted stairs.
Procedures
1. Locate an electrical outlet close to the

stairwell, preferably somewhere at the top. It's
okay to use an extension cord if your
vacuum's cord won't reach from the outlet,
but make sure the extension cord is heavy-
duty extension and the outlet is grounded.
2. Attach the smallest nozzle to the canister
hose. This attachment is usually straight with
an angled tip to easily get into corners and
crevices. Your vacuum may also have come
with a special attachment specially for
cleaning stairs. If so, attach that now. If not,
you may be able to purchase it as a add-on
attachment. Check with your vacuum
cleaners manufacturer to see what stores may carry it.
3. Begin at the top stair and clean the corners

and edges. Wedge the nozzle into the corners
and drag from the back edge of the corner to
the front of the stair. Then, start in the corner
and clean from corner to corner against the
back edge of the stair.
4. Work your way down the stairs. When you get

to the bottom of the stairs, remove the small
nozzle and replace it with the regular beater-
brush attachment.

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5. Vacuum your way back up the stairs, first running the wide
attachment across the width and length of each stair. Then turn
the attachment so it is facing outward and vacuum the vertical
panel between each stair. Continue this process until you are back
at the top of the stairs.
6. Bring your upright vacuum cleaner to the top of the stairs and plug
it in. If your machine has an adjustable setting, change it to "rug"
and adjust for the carpet pile.
7. Attach the hose attachment (if the vacuum has one) and put the
base of the vacuum on the second stair from the top. As you
vacuum you will continue to place the upright on the stair directly
beneath the one you are cleaning. It helps to keep both you and the
vacuum more easily balanced.
8. Use the hose attachment and its smallest nozzle to vacuum the
stairs as you would with a canister vacuum. If your machine
doesn't have a hose attachment, then you
will need to use the base to clean the stairs.
9. Place the base in the corner of the stair with
the base facing away from you while you are
standing on the stair below the one you're
cleaning. Drag the base directly toward you,
from the back of the stair to the front.
Repeat this all along the length of each stair,
making your way down to the bottom of the
staircase.

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SELF-CHECK 2.4-1
Direction: Answer the question.
1. How do you vacuum carpeted stairs?

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1. Vacuumed Corners and edges of the stairs

2. Operate properly the vacuum cleaner (Follow the operation of
vacuum cleaner)
3. Use the appropriate nozzle of vacuum cleaner to clean the stairs
4. Observe safety and precautions in cleaning carpeted stairs.

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JOB SHEET 2.4-1
Title: Procedure in cleaning carpeted stairs
Performance Objective: After reading the information sheet, you should be

able to follow the procedure in cleaning carpeted
stairs and observe safety in performing the task.
Supplies and Materials: lint clothes

Equipment: vacuum cleaners
Procedure:
1. Vacuumed Corners and edges of the stairs
2. Operate properly the vacuum cleaner (Follow the operation of
vacuum cleaner)
3. Use the appropriate nozzle of vacuum cleaner to clean the stairs
4. Observe safety and precautions in cleaning carpeted stairs.
Assessment Method:

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Trainee’s Name: _________________________ Date: _______________________
CRITERIA YES NO
Did you...
1. properly operated the vacuum cleaner?
2. appropriately used nozzle of vacuum cleaner?
3. observed safety and precautions in cleaning carpeted

stairs?
4. properly vacuumed corners and edges of the stairs?
Trainer’s Name: _________________________ Date: _______________________

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Cleaning Wooden Stairs
1. Follow the procedure in cleaning wooden stairs
2. Observe safety in cleaning wooden stairs.
Procedures:
1. Start at the top of the stairs. You will be

working your way down from the top step.
2. Sweep off the steps with a

broom.
3. Determine the type of sealant that

is on the wood stairs

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4. Wipe this solution on the wood
with a terry cloth or a micro-fiber
covered mop.
5. Wipe it with cloth to make it shine.

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SELF-CHECK 2.4-2
1. What is the correct procedure in cleaning wooden stairs?

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1. Sweep the stairs before applying wood sealant

2. Apply Wood solution
3. Wipe the wood with terry cloth
4. Observe safety and precautions in cleaning wooden stairs

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TASK SHEET 2.4-2
Title : Cleaning wooden stairs

able to follow the procedure in cleaning wooden
stairs and observe safety in performing the task.
Supplies and Materials: Broom, vacuum or duster, Cleaning solution that

is suggested for your wood's finish, micro-fiber
covered mop or terry cloth
Equipment: cleaning trolley
Procedures:
1. Sweep the stairs before applying wood sealant
2. Apply Wood solution
3. Wipe the wood with terry cloth
4. Observe safety and precautions in cleaning wooden stairs
Assessment Method:

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CRITERIA YES NO
Did you...
1. swept off the stairs before applying wood sealant?
2. correctly applied wood solution?
3. evenly shined the stairs?
4. observed safety and precautions in cleaning wooden

stairs?

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Cleaning Storage Room
After reading the information sheet you must be able to:
1. follow the procedure in Storage room

2. observe safety in cleaning storage room
Procedure:
1. Remove all your equipment from your storage
area. If you are stacking it nearby----makes sure
it is out of the way of any potential dust from
sweeping or draining water from mopping.
2. Clean inside and outside of the cabinets, make sure that the
chemicals are tightly closed, wiped with damp cloth, and arrange
the bottles of chemicals accordingly.
3. Use a broom to clean out the corners near the ceiling and any
cobwebs attached to the upper parts of shelves or doors. Use a
clean rag to dust shelves, starting with the highest shelf and
working your way down. Sweep the floor, and use a dust pan to
move the debris to a garbage bag.

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4. Fill a bucket with water and add one-quarter cup of bleach for
every gallon of water that you use. Dip a rag in the bucket and
wipe the shelves and walls down. Then mop the floor. Let the entire
storage area dry.
1. Return the equipment inside the storage room.

2. Observe safety in cleaning storage room.

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SELF-CHECK 2.4-3
Direction: Answer the questions.
1. What is the first step in cleaning the storage room?
2. What particular solution is use to mop floors and walls?

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1. Remove all your equipment from your storage area.

2. Add one-quarter cup of bleach for every gallon of water

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JOB SHEET 2.4-3
able to follow the procedure in cleaning storage
room and observe safety.
Supplies and Materials

 Broom
 Dust pan
 Garbage bag
 Mop
 Bucket
 Rubber gloves
 Bleach
 Clean rags
Equipment : vacuum cleaner
Procedures:
1. Remove all your equipment from your storage area
2. Clean inside and outside of the cabinets
3. Clean the corners near the ceiling, remove cobwebs attached to the
upper part of shelves or door.
4. Wipe the shelves beginning at the upper part
5. Arrange the chemicals according to use, check the bottles if they
are tightly closed.
6. Sweep or mop the floor. Vacuum Floor if necessary
7. Return the equipment inside
8. Observe safety.
Assessment Method:

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CRITERIA YES NO
Did you...
1. freed from cobwebs the ceiling and walls?
2. cleaned well the cabinets and no spills of chemicals?
3. properly arranged the chemicals in the cabinets?
4. emptied and relined the waste basket?
5. damped mop/vacuumed the floor?
6. observed safety in performing the task?

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Cleaning Laundry Room
Learning Objective:
1. follow the procedure in cleaning laundry room.
Procedure:
1. Catch up the laundry. Get all the clean clothes put away. Wash
dirty clothes that are in the laundry room and put those away, too.
After that, if the laundry room itself is your target, bring in only
one load at a time from other rooms.
2. If you store cleaning supplies in the laundry

room, dispose safely of any hopelessly
outdated stuff, especially if you don't use it
anymore or the container appears to be in
danger of spilling its contents. If you need to
dispose of household chemicals, contact your
municipality about proper disposal.
3. Organize what remains. Place it in shelves, cabinets, or bins so
that the items you use most are close at hand. If possible, clear the
tops of the washer and dryer and any work surfaces.
4. Dust the walls and cabinets. Lint buildup in a laundry room can
make for a lot of dust on the walls. A long-handled duster or dust
mop will make this a quicker job.
5. Wipe off the outsides of your washer and dryer. Use a mild,
diluted spray cleaner and a rag.
6. Clean any counter tops and wipe out the laundry sink. Laundry
sinks often end up getting the messy jobs, like cleaning paint
brushes or muddy shoes, so yours might not ever gleam. Just
clean the worst of it and move on.
7. Clean out your dryer vent about once a year. While it's not a
visible mess, it does pose a fire hazard and reduce the efficiency of

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your dryer. A clogged vent can also contribute to dust in your home.
8. Sweep and mop the floor, and shake or hose out any scatter rugs
or mats.
9. If you have hard water, try running a wash load with vinegar in it
periodically. The acid will help to dissolve the minerals. You can
even add it to the rinse cycle with your clothes, and no, your
clothes will not reek of vinegar when they are dry.

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SELF-CHECK 2.4-4
1. State the steps in cleaning the laundry area.

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1. Catch up the laundry.

2. If you store cleaning supplies in the laundry room, dispose safely of
any hopelessly outdated stuff
3. Organize what remains.
4. Dust the walls and cabinets.
5. Wipe off the outsides of your washer and dryer.
6. Clean any counter tops and wipe out the laundry sink.
7. Clean out your dryer vent about once a year.
8. Sweep and mop the floor
9. If you have hard water

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JOB SHEET 2.4-4
Title :Cleaning The Laundry Area

able to follow the procedure in cleaning the
laundry and observe safety in performing the task.
1. Soft broom
2. Hard broom
3. Dust pan
4. Lint cloth
5. Rags
Equipment: Vacuum cleaner
Procedures:
6. Prepare the tools, materials and equipment in cleaning
7. Enter to the laundry room
8. Catch up the laundry – load one at a time the laundry in the
washing machine, put all away from the laundry room
9. Remove chemical containers that empty, arrange in the cabinet
those remains.
10. Dust top of the washers/dyers
11. Dust the walls and cabinets
12. Wipe off the outsides of your washer and dryer
15. Clean out your dryer vent about once a year.
16. Sweep and mop the floor
Assessment Method:

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CRITERIA YES NO
Did you...
1. properly prepared the tools, materials and equipment

in cleaning?
2. put away laundered clothes from the laundry room?
3. arranged properly the chemicals in the cabinets?
4. dusted/wiped the walls, cabinets, washers and dyers?
5. cleaned out dryer vent?
6. swept and dammed mop the floor?

Identify Pests and applying proper control

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Learning Objective:
1. identify pests and apply proper control
COCKROACHES/ANTS/RODENTS
Control- For complete control, it is essential to locate and treat the entrance
point.
Chemicals (inside) — Combat or MaxForce ant baits, or Diazinon 0.5%

aerosol or ready-to-use spray, or Dursban 0.5 or 0.78% ready-to-use
spray.
Control- Cockroaches require adequate food, water, and shelter to survive.

Making food and moisture inaccessible to these insects through good
sanitation and excluding them by structural repairs are important steps in
control.
Chemicals (inside)—Diazinon 0.5% aerosol or ready-to-use spray,

Dursban 0.5% aerosol or ready-to-use spray, silica gel powder, or
products containing boric acid that are labelled for roach control.
NOTE: Use precautions to keep chemicals out of food and spices and off
dishes or eating utensils.

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SELF-CHECK 2.4-5

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1. What are the common pests found in rooms?
1. cockroaches, ants and rodents

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Procedures in Mixing Sanitizing Agents
Learning Objective:
1. procedures in mixing sanitizing agents

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Supplies and materials needed:
 baking soda
 vinegar
 muriatic acid
 toilet bowl
 cleaner
 water
Steps/procedures:
1. Pou r
mi x t u r e int o t h e t a n k a n d a d d chemical
s sl o w l y wh i l e t h e
mixture is stirred vi gorousl y.
2. Add suffici ent water to bring t h e

soluti on to the correct volume
and temperature.
3. Stir to m i x t h e wa t e r w i t h t h e chemical-
laden solution.
SELF-CHECK 2.4-6
1. What are the steps or procedures in mixing sanitizing agents?

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1. Pou r mi xt ur e into t h e t a n k a n d a d d chemical s sl o w l y

wh i l e t h e mixture is stirred vi gorousl y.
2. Add suffici ent water to bring t h e soluti on to the correct

volume and temperature.

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3. Stir to m i x t h e wa t er w i t h t h e chemical-laden solution.
JOB SHEET 2.4-6

Title :Procedures in Mixing Sanitizing Agents
Performance Objective:
Given cleaning supplies & materials, you should be able
to mix cleaning sanitizing agents in accordance to procedure.
Supplies/Materials : Baking soda, Vinegar, Muriatic Acid, Toilet Bowl
Cleaner, Water

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Equipment :
Steps/Procedure:
1. Pou r
mi x t u r e int o t h e t a n k a n
d a d d chemicals sl o w l y
wh i l e t h e
mixture is stirred vi gorousl
y.
2. Add suffici ent

water to bri ng t h e
soluti on to the correct
volume and temperature.
3.Stir to m i x t h e wa t e r w i
th the chemical-
laden sol ution.
Assessment Method:
Trainee’s Name:_____________________________ Date:_______________
CRITERIA
Did you... YES NO

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1. pou r e d the
mi x t u r e int o t h e t a n k a n d a d d chemicals
sl o w l y wh i l e t h e mixture is stirred vi gorousl y?
2. add suffici ent water to bring t h e soluti on to the

correct volume and temperature?
3. stirred to m i x t h e wa t er w i t h t h e chemical-
laden solution?
Comments/Suggestions:_____________________________
Trainer’s Name:_________________________ Date:________________

Safe keeping of materials and equipment
Learning Objective:
1. safe keeping of materials and equipment
Supplies and materials needed:

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 rugs
 feather duster
 apron
 glass
 chandelier
Equipment:
 trolley
 vacuum cleaner
 carpet sweeper
 floor polisher
Steps/procedures:
1. Check the equipment if it is not broken.
2. Empty and dismantle pieces.
3. Wipe over.
4. Wash and rinse.

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5. Sanitize and dry.
6. Re-assemble and store.
SELF-CHECK 2.4-7
1. What are the steps or procedures in safekeeping of materials and

equipment?

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1.
1. Check the equipment if it is not broken.
3. Wipe over
4. Wash and rinse
5. Sanitize and dry
6. Re-assemble and store

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JOB SHEET 2.4-7
Title :Safe Keeping of Materials and Equipment
Performance Objective:
Given cleaning materials and equipment, you should
be able to safe keep materials and equipment in accordance to steps.
Supplies/Materials : Rugs, Feather Duster, Apron, glass, chandelier
Equipment : Trolley, Vacuum Cleaner, Carpet Sweeper & Floor

Polisher
Steps/Procedure:

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1. Check the equipment if it is
not broken.
3. Wipe over.
4. Wash and rinse.
5. Sanitize and dry.

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6. Re-assemble and store.
Assessment Method:
Trainee’s Name:_____________________________ Date:__________________
CRITERIA
Did you... YES NO
1. checked the equipment if it is not broken?
2. emptied and dismantled pieces?

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3. wiped over?
4. washed and rinsed?
5. sanitized and dried?
6. re-assembled and stored?
Comments/Suggestions:_____________________________
Trainer’s Name:_________________________________ Date:________________
Learning Outcome 5
Clean and store trolleys and
equipment
Contents:
1. Cleaning the hydro vacuum

2. Cleaning floor polisher
3. Cleaning the room boy’s trolley
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1. Trolleys and equipment are cleaned after use in accordance with
2. All items are correctly stored in accordance with establishment
procedures
3. Supplies and items are checked and replenished or re-ordered in
Assessment Method

Learning Outcome 5
Clean and store trolleys and equipment
Learning activities Special instructions

1. Read Information Sheet 2.5-1 on Answer self-check 2.5-1. Once you’re
Cleaning the hydro vacuum done, compare answers to Answer
Key No.2.5-1
2.Perform Task Sheet 2.5-1 Compare your performance with the
Performance Criteria Checklist 2.5-1

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3.Read Information Sheet 2.5.2 on Answer self check 2.5-2. Once you’re
Cleaning floor polisher done, compare answers to Answer
Key No.2.5-2
4.Perform JOB SHEET 2.5-2 Compare your performance with the
Performance Criteria Checklist
5.Read INFORMATION SHEET 2.5.3 Answer self-check 2.5-3. Once you’re
Cleaning the Room boy’s Trolley done, compare answers to Answer
Key No.2.5-3
6.Perform Task Sheet 2.5-3 If done reading Information Sheet

2.5-3, go to the practical area to
perform Task Sheet 2.5-3

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Cleaning the Hydro Vacuum
Learning Objective:
1. clean the equipment after using
I. Follow the procedure in Cleaning the Vacuum Cleaner

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SELF-CHECK 2.5-1
Answer the following:
1. How do you clean a hydro vacuum?

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To clean hydro vacuum:
1. Release the side clamp

2. Take out the vacuum cleaner top cover
3. Remove the filter bag from the tank
4. Empty garbage from the tank
5. Wipe the tank, head, electric cord and other parts of the machine
with damp cloth to remove dust
6. Fasten the side clamp
7. Wash the filter bag with water and soap, do not wash in the washing
machine

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TASK SHEET 2.5-1
Title: Cleaning the Hydro vacuum
Performance Objective: Given cleaning materials and equipment,

you should be able to clean hydro vacuum in accordance to steps.
Supplies and Materials: Cleaning cloth, cleaning agent, basin
Equipment: Vacuum cleaner
Procedure:
1. Release the side clamp

2. Take out the vacuum cleaner top cover
3. Remove the filter bag from the tank
4. Empty garbage from the tank
5. Wipe the tank, head, electric cord and other parts of the
machine with damp cloth to remove dust
6. Fasten the side clamp
7. Wash the filter bag with water and soap, do not wash in the
washing machine
Assessment Method:


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Trainee’ Name: ______________________________________ Date: _______________
CRITERIA YES NO
Did you...
 released the side clamp?
 taken out the vacuum cleaner top cover?
 removed the filter bag from the tank?
 emptied garbage from the tank?
 wiped the tank, head, electric cord and other parts of

the machine with damp cloth to remove dust?
 fastened the side clamp?
 washed the filter bag with water and soap, do not wash
in the washing machine?
 returned the machine in the storage room?
Trainer: ________________________________________ Date: ______________

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Cleaning Floor Polisher
Learning Objective:
1. clean floor polisher
1. Follow Procedure in cleaning and maintenance of the electric floor

polisher

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HOW TO REMOVE THE BRUSH
SELF-CHECK 2.5-2
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1. How do you clean the floor polisher?

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How to clean Floor polisher
1. Remove the brush properly

2. Rinse the brush with water and dry before storing it.
3. Wipe the Electrical cord with damp cloth
4. Wipe the body with damp cloth
5. Store the equipment in proper place/storage

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TASK SHEET 2.5-2
Title: Cleaning the Electric Floor Polisher
Performance Objective: After reading the INFORMATION SHEET,

YOU MUST BE able to;
1. Follow the procedure in cleaning the electric floor polisher

Equipment: Electric Floor Polisher
Procedure:
1. Remove the brush properly

2. Rinse the brush with water and dry before storing it.
3. Wipe the Electrical cord with damp cloth
4. Wipe the body with damp cloth
5. Store the equipment in proper place/storage
Assessment Method:
 Practical demonstration/observation

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Trainee’ Name: _________________________________ Date: ____________________
CRITERIA YES NO
Did you...
1. removed the brush properly?
2. rinsed the brush with water and dry before storing it?
3. wiped the electrical cord with damp cloth?
4. wiped the body with damp cloth?
5. stored the equipment in proper place or storage?
Trainer: ________________________________________ Date: ______________

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Cleaning the Room boy’s trolley
Learning Objective:
1. clean the room boy’s trolley
Procedures:
1. Unload the trolley (Follow procedures in unloading)
a. Remove the equipments used.

- Clean equipment before storing
b. Unload chemicals and return to the storage room

- Wipe bottles of chemicals before storing
- Check the cap if it is tightly closed
c. Unload the tools and materials used.

- Clean tools & materials used
- Wash cloth and dry
d. Remove trash on the trash bag

- Follow procedure in disposing garbage
e. Remove the soiled linens in the linen canvass

- Fold and endorse to storage keeper
2. Clean/dust shelves and containers; wipe dry the room boy’s trolley.
3. Check the wheels if there are hair strands or thread that are twirled on it.
4. Check the loose screw, screw tightly.

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5. Check the rubber bumper if they are worn out while using
the trolley
SELF-CHECK 2.5-3

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1. How do you unload the trolley?

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1. Remove the equipments used.

2. Unload chemicals and return to the storage room
3. Unload the tools and materials used.
4. Remove trash on the trash bag
5. Remove the soiled linens in the linen canvass

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TASK SHEET 2.5-3
Title: Cleaning the Room Boy’s Trolley
Performance Objective: After reading the INFORMATION SHEET,

YOU MUST BE able to;
Follow the Procedure in Cleaning the Room boy’s Trolley
Equipment: Room Boy’s Trolley
Procedure:

a. Remove the equipments used.
b. Unload chemicals and return to the storage
room
c. Unload the tools and materials used.
d. Remove trash on the trash bag
e. Remove the soiled linens in the linen canvass
2. Clean/dust shelves and containers; wipe dry the room boy’s
trolley.
3. Check the wheels if there are hair strands or thread that are
twirled on it.
4. Check the loose screw, screw tightly.
5. Check the rubber bumper if they are worn out while using the
trolley
Assessment Method:


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PERFORMNACE CRITERIA CHECKLIST 2.5-3
Trainee’ Name: ______________________________________ Date: ______________
CRITERIA YES NO
Did you…
1. unloaded the trolley following the procedures in

unloading?
1. Removed the equipments used.
2. Unload chemicals and return to the storage
room
3. Unload the tools and materials used.
4. Removed trash on the trash bag
5. Removed the soiled linens in the linen
canvass
2. cleaned/dusted shelves and containers; wiped dry the

room boy’s trolley?
3. checked the wheels if there are hair strands or thread

that are twirled on it?
4. checked the loose screw, screw tightly?

5. checked the rubber bumper if they are worn out while
using the trolley?
Trainer: ________________________________________ Date: ______________

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Qualification: Housekeeping NC II
Institutional Unit of Competency : Prepare Room Services to Guests
Assessment Module: 1 Preparing Room Services to Guests
INSTITUTIONAL COMPETENCY ASSESSMENT INSTRUMENT
IN
HOUSEKEEPING NC II
Institutional Competency Assessment Instrument (ICAI)
EVIDENCE PLAN
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Qualification:
Unit of Competency: Clean and prepare room service for incoming guests
Ways in which evidence will be collected:
Demonstration /
[tick the column]
Questioning
Observation
Interview/
The evidence must show that the candidate …
1. Set up equipment and trolleys
2. Access rooms for servicing
3. Make up beds
4. Clean and clear rooms
5. Clean and store trolleys and equipment
NOTE: *Critical aspects of competency

Date:
Prepared
by:
Checked Date:
by:
DEMONSTRATION
Trainee name:
Trainer name:

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Unit of competency: Clean and prepare room service for incoming
guests
Qualification: HOUSEKEEPING NC II
Date of assessment and
Time:
Instructions for demonstration
Prepare the tools and equipment needed, and have the demonstration in following
standard procedures in cleaning and preparing room service for incoming guests with
the attached Job Sheet.
OBSERVATION Rating
During the demonstration of skills, did the Max. Actua
Assigned
candidate: point l
points
s Score
1. Set up equipment and trolleys 10
5
2. Access rooms for servicing 10
5
3. Make up beds 0 and 5
4. Clean and clear rooms 10

5
5. Clean and store trolleys and equipment
Rating Sheet for Oral Questioning/Interview
NAME: _______________________________________
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MODULE TITLE: _____________________________
Rating: ________
QUESTIONS
Rating
Ma Actu
Assign
x. al
Oral/Interview (open-ended questions) on the following: ed
Poi Scor
Point
nt e
1. How did you handle the cleaning of the room while the
guest remained inside the room? 5 or 10
2. What will you do if the guest vomited on the floor while 0 or 5

you were cleaning the room?
3. Between vacant dirty and a room make-up, which one 5+10
will you do first and why?
TOTAL MAX. POINTS/SCORE
Oral Questioning: Percentage Wt. 30%
Oral Q. RATING =Total Score x 100 x 30% The candidate’s Oral

Questioning Rating was:___ Maximum Points
Final Rating = Demo rating + Oral Q Rating
Competent  Not Competent 
EVIDENCE PLAN/EVALUATION PLAN

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TRAINEE’S NAME
FACILITATOR’S NAME
QUALIFICATION HOUSEKEEPING NC II
UNIT OF COMPETENCY CLEAN AND PREPARE ROOMS FOR INCOMING
COVERED GUESTS
Ways in which evidence will be collected:
Demonstration
[tick the column]
Questioning
Witten Test
Interview
with Oral
The evidence must show that the candidate…
1.Cleaning supplies and equipment required for servicing
X
rooms are correctly selected and prepared for use
2.Supplies for trolleys are accurately identified and
selected or ordered in sufficient numbers in X X
3.Trolleys safely loaded with adequate supplies in
accordance with establishment procedures. X
4.Rooms requiring service are correctly identified based on

X
5.Rooms are accessed in accordance with the
establishment’s customer service and security X
procedures.
6.Beds and matrices are stripped, pillows and linen are
checked for stains and damage and rooms are X
checked whether guests left any valuables.
7.Items with stains are immediately segregated and
X
forwarded to the laundry department
8.Bed linens are replaced in accordance with
establishment standards and procedures. X X
9.Rooms are cleaned in correct order and with minimum

X X
disruption to guests.
10.All furniture, fixtures and fittings are cleaned and
checked in accordance with establishment X
procedures and hygiene/ safety guidelines.

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11.All items are reset in accordance with establishment
X X
standards
12.Room supplies are checked, replenished or replaced in
X X
accordance with establishment standards
13.Pests are promptly identified and appropriate action is
taken in accordance with safety and establishment X X
standards
14.Rooms are checked for any defects, and these are
accurately reported in accordance with establishment X
procedures.
15.Damaged items are recorded in accordance with
establishment procedures. X X
16.Any unusual or suspicious person, item or occurrence is

promptly reported in accordance with establishment
procedures.
17.Guest’s belongings left in vacated rooms are collected
and stored in accordance with lost and found
18.Trolleys and equipment are cleaned after use in
19.All items are correctly stored in accordance with

20.Supplies and items are checked and replenished or re-

ordered in accordance with establishment
procedures.
NOTE: *Critical aspects of competency

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Rating Sheet for Demonstration with Oral Questioning
Candidates Name:
Trainer’s Name:
Unit of Competency: Clean and prepare rooms for incoming guests
Qualification: HOUSEKEEPING NC II
Date of Assessment:
Time of Assessment:
Instruction for Demonstration:
The equipment, supplies and materials needed are provided. The candidate must
be able to clean and prepare rooms for incoming guests.
Check (/) to show if
Observation Checklist evidence is
demonstrated
During the demonstration of skills, the candidate: YES NO N/A
1. Identify services required or preferred by guests in
2. Establishes rapport and goodwill with guests
through oral/ written communication.
3. Coordinate with rooms keeping supervisor for the
delivery of processed items in accordance with
establishment Standard Operating Procedures.
4. Coordinate with Front Office/ Housekeeping in
accordance with Standard Operating Procedures.
5. Inform laundry office of his whereabouts in case of
need for his service.
6. Coordinate with sorter/ marker about special
instructions of guest.
7. Checking laundry items for damages and inform
guest immediately if there are.
8. Rapport is established and feeling s of goodwill is
enhanced between the guest and the establishment
through good oral and written communication.
9. Information about individual guest is accessed and
utilized to provide personalized and quality service.
10. Valet grooming and communication standards are
followed in accordance with establishment

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standards.
11. Luggage is unpacked, stored and packed neatly in
accordance with guest instructions.
12. Guest clothes are appropriately prepared and
presented, ready for guest use.
13. Shoes are correctly cleaned
14. Repairs are made or organized in accordance with
15. Confidentiality regarding guest property and
activities is maintained in accordance with legal and
ethical standards.

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ORAL QUESTIONING
Questions: Satisfactory
Response
The candidate should answer the following YES NO
questions:
1. Can you show the necessary tools to repair
guest properties?
2. How can you establish good relationship during
your first meeting with the guest?
3. How will you clean shoes with beads and
accessories?
4. If the guest luggage handle got destroyed while
you were packing or unpacking things, how will
you handle this?
5. Is it necessary to know different languages?
Why?
6. What is the best procedure in unpacking and
packing guest’s property
7. What is the difference in grooming and
communication standards between a butler and
room attendants?
8. What would you do if you found deadly
weapon/drugs in the guest luggage while
unpacking?
The candidate underpinning knowledge was:
Satisfactory Not Satisfactory
Feedback to candidate:
Candidate’s name: Date:

Assessor’s name: Date:

HOUSEKEEPING NC II
March 2017
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Core 2. Clean and Prepare Rooms For Incoming Guests

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COMPETENCY-BASED LEARNING MATERIAL

Qualification Title : HOUSEKEEPING NC II

Unit of Competency: CLEAN AND PREPARE ROOMS FOR

Module Title : CLEANING AND PREPARING ROOMS

Technical Education and Skills Development Authority

Welcome to the module in “Cleaning and Preparing Rooms for

Date Developed: Document No.

Date Developed: Document No.

Date Developed: Document No.

Date Developed: Document No.

LEARNING OUTCOME SUMMARY

Date Developed: Document No.

Learning Activities Special Instructions

3. Compare your performance with the

6. Compare answers with the Answer

Date Developed: Document No.

13. Perform Job Sheet 2.1-4 on

14. Compare your performance with

17. Compare your performance with

19. Compare your performance with

Date Developed: Document No.

Setting-Up of Trolley/Caddy with Cleaning Materials

1. Clean and dust shelves and containers

2. Check all wheels for threads that might

3. Check the screw or sharp edge that could

Date Developed: Document No.

5. Stock the trolley with the requested

6. Label all the chemical sprayers to avoid

7. Stock the cart by putting all the guestroom

8. Folded bed sheets and towels should be

Date Developed: Document No.

10. Vacuum cleaner, dust pan and soft

Date Developed: Document No.

Date Developed: Document No.

PERFORMANCE CRITERIA CHECKLIST 2.1-1

2. checked all wheels for threads that might have stick

3. checked the screw or sharp edge that could catch

4. requested for guestroom supplies like linen amenities,

5. stocked the trolley with the requested supplies

6. labelled all the chemical sprayers to avoid mixing with

7. stocked the cart by putting all the guestroom

8. put the folded bed sheets and towels should be filed

9. put all the chemicals at the lower level of the shelves

Date Developed: Document No.

INFORMATION SHEET 2.1-2

Date Developed: Document No.

Types of Cleaning Equipment and Proper Usage

Proper Use and Maintenance Cleaning Equipment

 Used to eliminate loose soil Vacuum Cleaner

 To be used in scrubbing, Floor Polisher

Date Developed: Document No.

 Used to pick-up dirt and Carpet Sweeper

 It is designed for dry foam Carpet Extractor

 Used for stocking supplies and Room boys cart or Trolley

Proper Usage Cleaning Tools and materials

Date Developed: Document No.

 Make sure the clothes are Dusting Cloths

 Use cloths that are made of Polishing Cloths

 Always make sure that the Hand Brushes

Date Developed: Document No.

 Clean water must be retained Mop with mope handle

 Make sure that the rubber Floor and Window Squeegees

Trainee’s Name: ________________ Date: _

Trainer’s Name: ________________ Date: _

Trainee’s Name: ________________ Date: _

Trainer’s Name: ________________ Date: _

Trainee’s Name: ________________ Date: _

Trainer’s Name: ________________ Date: _

Trainee’s Name: ________________ Date: _

Trainer’s Name: ________________ Date: _

Trainee’s Name: ________________ Date: _

Trainer’s Name: ________________ Date: _