CBLM HOUSEKEEPING NCII

Laundering Linen and Guest Clothes

HOUSEKEEPING NCII

Name: _________________________________________ Date: _________________

SELF-ASSESSMENT CHECK

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in Housekeeping
training sessions. Please check the appropriate box of your
answer to the questions below.

BASIC COMPETENCIES
CAN I…? Y N
E O
S
1. Participate in workplace communication

Obtain and convey workplace information /

Speak English at a basic operational level /

Participate in workplace meetings and discussions
/
Complete relevant work-related documents
/

2. WORK IN TEAM ENVIRONMENT

Describe team role and scope /
Identify own role and responsibility within team /
Work as a team member /
Work effectively with colleagues /
Work in socially diverse environment /
3. PRACTICE CAREER PROFESSIONALISM
Integrate personal objectives with organizational goals /
Set and meet work priorities /
Maintain professional growth and development /
4. PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
Identify hazards and risks /
Evaluate hazards and risks /
Control hazards and risks /
Maintain OHS awareness /
Perform basic first-aid procedures /

TESDA Regional Training Center Mary Ann C. Tabuyan – TM1 Revision 00

 CBLM HOUSEKEEPING NCII
Laundering Linen and Guest Clothes

COMMON COMPETENCIES
CAN I…? Y N
E O
S
5. DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
Seek information on the industry /
Update industry knowledge /
Develop and update local knowledge /
Promote products and services to customers
6. OBSERVE WORKPLACE HYGIENE PROCEDURES
Follow hygiene procedures /
Identify and prevent hygiene risks /
7. PERFORM COMPUTER OPERATIONS
Plan and prepare for task to be undertaken
Input data into computer
Access information using computer /
Produce/output data using computer system /
Maintain computer equipment and systems /
8. PERFORM WORKPLACE AND SAFETY PRACTICES
Follow workplace procedures for health, safety and
/
security practices
Perform child protection duties relevant to the tourism
/
industry
Deal with emergency situations /
/
Maintain safe personal presentation standard

/
Maintain a safe and secure workplace

5. PROVIDE EFFECTIVE CUSTOMER SERVICE

/
Greet customer

/
Identify needs of customers

/
Deliver service to customer

TESDA Regional Training Center Mary Ann C. Tabuyan – TM1 Revision 00

 CBLM HOUSEKEEPING NCII
Laundering Linen and Guest Clothes

CORE COMPETENCIES
CAN I…? Y N
E O
S
9. PROVIDE HOUSEKEEPING SERVICES TO GUESTS
Receive housekeeping requests /
Provide/ Service housekeeping requests /
Provide advice to guest /
Liaise with other departments /
10. CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS

Set up equipment and trolleys /

Access rooms for servicing /
Make up beds /
Clean and clear rooms /
Clean and store trolleys and equipment /
11. PROVIDE VALET/BUTLER SERVICE
Provide valet services to guests /
Display professional standards 2 /
Care for guest property /
12. LAUNDRY LINEN AND GUEST CLOTHES
Collect laundry for laundering functions /
Perform laundering functions /
Process laundered item /
Return laundered item /
13. CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
Select and set up equipment and materials /
Apply cleaning technique /
Clean dry and wet areas /
Maintain and store cleaning equipment and chemicals
14. DEAL WITH/HANDLE INTOXICATED GUESTS
Determine the level of intoxication /
Apply appropriate procedures /
Comply with legislation /

Prepared by:

MARY ANN C. TABUYAN

FACILITATOR

TESDA Regional Training Center Mary Ann C. Tabuyan – TM1 Revision 00