SESSION PLAN

Sector : TOURISM (HOTEL AND RESTAURANT)

Qualification Title : HOUSEKEEPING NC II
Unit of Competency : PROVIDE HOUSEKEEPING SERVICES
Module Title : PROVIDING HOUSEKEEPING SERVICES

Learning Outcomes:
1. Receive housekeeping request
2. Provide/Service housekeeping requests
3. Provide advice to guest
4. Liaise with other departments

A. INTRODUCTION: This unit of competency deals with the skills and knowledge required to provide a range of
general housekeeping services to guests.
B. LEARNING ACTIVITIES

LO 1: Receive housekeeping request

Feedbac Tim
Learning Content Methods Presentation Practice Resources
k e
1.1 Requests  Self-paced or Read Answer Compare  CBLM 1 ½
Modular Information Self- to  PowerPoint hrs
 Lecture/Discussio Sheet 1.1-1 Check Answer  Learning
n Requests Key Materials
1.1.1
 Practical exercises 1.1.1  Worksheet
 Video  Laptop
 Presentation
 Demonstration

1.1.2 Apologies  Self-paced or Read Answer Compare  CBLM 1 ½

Modular Information Self- to  Learning hrs
 Lecture/Discussio Sheet 1.1.2 Check Answer Materials
n Apologies Key  Laptop
1.1.2
 Video  PowerPoint
1.1.2
Presentation
 Demonstration
C. ASSESSMENT PLAN
 Written Examination/ Output
 Practical/ Performance Test