INSTITUTIONAL COMPETENCY

ASSESSMENT INSTRUMENT (ICAI)

Sector: Tourism
Qualification: HOUSEKEEPING NC III

MYLINA S. FABI
TVET Trainer

INSTITUTIONAL COMPETENCY ASSESSMENT INSTRUMENT

Demonstration with Questioning Checklist
Trainee name:
Trainer name:
Qualification: HOUSEKEEPING NC III
Unit of competency: PLAN AND SCHEDULE ROUTINE MAINTENANCE,
REPAIRS AND MODIFICATIONS
Date of assessment:
Time of assessment:
Instructions for demonstration
Given the necessary tools, the candidate will be able to demonstrate,
Planning and scheduling Routine Maintenance, Repairs and
Modifications following standard procedures within 2 hours.
 to show if
DEMONSTRATION evidence is
demonstrated

During the demonstration of skills, did the Yes No N/A

candidate:
 Need for replacement or repair is assessed or
confirmed in accordance with nature of fault, type of
equipment/fixture, and economic feasibility.
 Existing warranties and service agreements are
checked to establish if any identified maintenance
requirement is covered by such documents
 Where required, an estimate and quote are
provided, detailing work to be carried out and costs
 Approval for work is received in writing from
appropriate personnel
 Details relating to access to site and specific site
requirements are organized and confirmed with
relevant personnel
Labor, tools and equipment required for the job are
clearly identified
 . Allocate and order resource requirements.
 Labor is scheduled to be available when
required for work.
 Equipment/fixture required for job is checked to
ensure availability, and ordered in advance of needs
where required.
 Tools and equipment required for job are
 checked to ensure availability, and organized and
ordered in advance of needs where required
 Where required, details of job are clearly
communicated and organized with concerned
departments
 Work schedules are made to maximize
productivity and meet company requirements.
 Trends in customer needs are identified based
on direct contact and workplace experience.
 General trends in the food market are identified
and applied to the workplace
 Work schedules are made to maximize
productivity and meet company requirements.
 Trends in customer needs are identified based
on direct contact and workplace experience.
 General trends in the food market are identified
and applied to the workplace

The trainee’s demonstration was:

Satisfactory  Not Satisfactory 

PLAN AND SCHEDULE ROUTINE MAINTENANCE, REPAIRS AND

MODIFICATIONS Yes No*
Questions

1. What is planning and scheduling routine?

2. What are the steps in maintaining equipment?

3. How do you prepare roster staff?

How do you apply Occupational health and safety

4.
practices in the work place?
PLAN AND SCHEDULE ROUTINE MAINTENANCE, REPAIRS AND
MODIFICATIONS Yes No*
Questions

What are the steps in planning and scheduling routine

5.
maintenance, repairs and modifications?

What are the duties and responsibilities of housekeeping

6.
supervisor?

Why do you plan and schedule routine for maintenance,

7.
repairs and modifications?

The trainee’s underpinning knowledge was:

Satisfactory o Not Satisfactory o

Feedback to trainee:

Trainee’s Signature: Date:

Trainer’s Signature Date:

Trainee name:
Trainer name:
Qualification: HOUSEKEEPING NC III
Unit of competency: CONTRIBUTE TO THE IMPLEMENTATION OF
EMERGENCY PROCEDURES

Date of assessment:
Time of assessment:
Instructions for demonstration
Given the necessary tools, the candidate will be able to demonstrate,
Contributing to the Implementation of Emergency Procedures following
standard procedures within 2 hours.
 to show if
DEMONSTRATION evidence is
demonstrated
During the demonstration of skills, did the Yes No N/A
candidate:
 Knowledge of OHS hazards and standards is
applied to identify causes of potential
emergencies.
 Input of stakeholders is sought on identifying
potential emergencies.
 Appropriate specialist advisers and emergency
agencies are identified and liaised with to
identify causes of potential emergencies.
 A risk register is developed to identify potential
emergencies and their causes.
 Major types of emergencies are categorized
 Actions required to contain or limit potential
emergencies are identified
 Actions required to limit effect on guests,
personnel, property and the environment are
identified.
 A risk register is developed to identify potential
emergencies and their causes.
 Resources available and required for immediate
response are identified Actions required to
contain or limit potential emergencies are
identified
 Emergency equipment is checked to ensure
serviceability, accessibility, cleanliness and
correct location.
 Actions for initial response are documented and
displayed
 Own role and role of staff in emergency
response is known and implemented.
 Other personnel in second response phase are
identified and supported.
 Contributions are made to debriefing processes.
 Responses to emergencies are monitored for
efficiency and timeliness in consultation with
stakeholders and, as appropriate, specialist
advisers and agencies.
 Results of monitoring re documented and
promptly and appropriately reported to
managers and key personnel.
 Areas for improvement in response are
identified and recommendations made for
improvement.
The trainee’s demonstration was:

Satisfactory  Not Satisfactory 

CONTRIBUTE TO THE IMPLEMENTATION OF EMERGENCY

PROCEDURES
Yes No*
Questions

1. What is emergency?

2. What are the emergency procedures?

How do you contribute the implementation of

3.
emergencies?

4. What are the types of emergency?

5. Differentiate between risk and hazards?

6. How do you prevent fire and other natural disasters?

How you action if there is accident happened in the

7.
workplace?

The trainee’s underpinning knowledge was:

Satisfactory o Not Satisfactory o

CONTRIBUTE TO THE IMPLEMENTATION OF EMERGENCY
PROCEDURES
Yes No*
Questions
Feedback to trainee:

Trainee’s Signature: Date:

Trainer’s Signature Date:

Trainee name:
Trainer name:
Qualification: HOUSEKEEPING NC III
Unit of competency:
OBSERVE AND MONITOR PEOPLE
Date of assessment:
Time of assessment:
Instructions for demonstration
Given the necessary tools, the candidate will be able to demonstrate,
Observing & Monitoring People following standard procedures within 2
hours.
 to show if
DEMONSTRATION evidence is
demonstrated

During the demonstration of skills, did the Yes No N/A

candidate:
.
 . Assignment instructions are confirmed with
superior
 Appropriate equipment to undertake assignment is
selected and tested.
 Location is established to maximize observation of
site target
 . Authorized access areas are monitored by
cameras
Authorized access areas are monitored by
personnel
  Unattended items are monitored and checked
Area is cordoned off and police notified where
unattended items are under suspicion
 Commitment of an offense or behavior which
constitutes an offense is identified
 Proof of commitment of the offense is obtained
 Level of appropriate response is identified in
accordance with applicable laws pertaining to
the surveillance operation
 Help of colleagues is enlisted in the operation as
required
Relevant authorities are notified if required

The trainee’s demonstration was:

Satisfactory  Not Satisfactory 

OBSERVE AND MONITOR PEOPLE

Questions Yes No*

1. What is monitoring?

2. How do you observe and monitor people?

3. What are the scenarios/risks happened in the workplace?

What would you do if there is suspicious person in the

4.
workplace?
 OBSERVE AND MONITOR PEOPLE

Questions Yes No*

5. How do you prevent suspicious person in the workplace?

6. How do you describe suspicious person?

7. What would you do if there is bomb in the guest room?

The trainee’s underpinning knowledge was:

Satisfactory o Not Satisfactory o

Feedback to trainee:

Trainee’s Signature: Date:

Trainer’s Signature Date:

Trainee name:
Trainer name:
Qualification: HOUSEKEEPING NC III
Unit of competency:
ESCORT, CARRY AND STORE VALUABLE ITEMS
Date of assessment:
Time of assessment:
Instructions for demonstration
Given the necessary tools, the candidate will be able to demonstrate,
Observing & Monitoring People following standard procedures within 2
hours.
 to show if
DEMONSTRATION evidence is
demonstrated

During the demonstration of skills, did the

Yes No N/A
candidate:

Assignment requirements are identified and clarified
where necessary.
 Resource requirements are assessed and obtained
according to assignment instructions
Adequacy of resources appropriate to the
assignment is confirmed.
 Potential threats/problems during assignment
are identified and acted upon according to the
situation presented and assignment instructions
Escort is undertaken in a calm and professional
manner according to assignment instructions.
 Appropriate location and storage for valuables is
identified upon reaching destination
 Valuables are turned over to designated
personnel or deposited in storage area as
appropriate or according to assignment
instructions.
Turnover and/or delivery of valuables is
acknowledged by appropriate personnel and
recorded.
The trainee’s demonstration was:

Satisfactory  Not Satisfactory 

ESCORT, CARRY AND STORE VALUABLE ITEMS

Yes No*
Questions

1. What is escort?
 ESCORT, CARRY AND STORE VALUABLE ITEMS
Yes No*
Questions

2. How do you escort VIP guest?

3. How do you store valuable items of the guest?

What would you do if the guest not claimed of their

4.
valuable items found in the room?

5. What are the details of lost and found items form?

What are the equipment used in escorting, and carrying

6.
guest luggage?

7.

The trainee’s underpinning knowledge was:

Satisfactory o Not Satisfactory o

Feedback to trainee:

Trainee’s Signature: Date:

Trainer’s Signature Date: